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Employee Satisfaction Survey Fortis hospital, Shalimar Bagh Page 1

2012

ESS Project- Analysis Submitted by Dr. Sakshi

Batta(IHMR, Jaipur)

Project Guide Ms Pushpam Kashyap, Head HR

FORTIS HOSPITAL SHALIMAR BAGH

April-May,2012

EMPLOYEE SATISFACTION SURVEY

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Methodology

The survey questionnaire has 6 Sections that has some close-ended questions with a 5-Point Response scale along

with the 6thoption of cant say, allowing the employee to mark this when her/she does not have any view on aparticular question. There are also some open-ended questions under each section to capture more details from theemployees for better understanding of their views and suggestions.

To complete the survey, 3 options were available to the employees:

1. Responses to all questions could be filled in the ESAT Survey Questionnaire (soft copy) sent to everyone viaan email from mypalhr id and the response could be filled in boxes by coloring it with the color

RED and

sent [email protected].

2. Hard Copies of the ESAT Forms were available in the HR Dept. These could be taken and filled in withpen and submitted back to HR Dept or dropped in the ESS Drop-Box placed in the Cafeteria.

3. HR Team members took a tour of the various floors along with the ESAT Forms during the Survey periodand explained the Questions to the employees for better understanding and helped them in filling the

Questionnaire on the spot. The forms were submitted to them or Dropped in the ESS Drop-Box placed in theCafeteria.

Writing name on the ESAT Form was optional, but it was mandatory to mention Department and other employeedetails and to fill in the Responses to ALL the questions.

The ESS Questionnaire is enclosed herewith as annexure I at the end.

ESAT Survey was announced open on March 26, 2012 and remained open for one month for employees.

ESAT Survey Questionnaire Response submission last date was April 25, 2012.

293 out of 547 employees responded to the questionnaire.
mailto:[email protected]:[email protected]:[email protected]:[email protected]

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I. About Organization:

PRIDE

I take a lot of Pridein telling that Iwork in FortisHealth Care.

VISION

Organization'sVISION Motivates

me.

MISSION

I understand andfeel a sense of

ownership towardsmy hospital's

MISSION.

COMMUNICATION

There are opencommunicationchannels fromemployees to

management in myhospital.

There are open

communicationchannels from

management toemployees in my

hospital.

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II. About Department/Work:

OPPORTUNITY TOLEARN

My job givesme

opportunityto learn.

RECOGNITION

I receive theright amount

ofrecognition

for my work.

UTILIZATION

I feeloptimally

utilized in myjob.

MORALE

The moralein my

departmentis high.

COMMUNICATION

People in mydepartment

communicatesufficientlywith oneanother.

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III.About Career and Development:

PERFORMANCE

My performance isregularly reviewed

and discussed

with me.

TRAINING

I am satisfied withopportunities of

formal andinformal training/skill development

provided to do myjob well.

GROWTHOPPORTUNITY

I am aware of theopportunities ofgrowth/ careeradvancement

provided in theorganization.

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IV.About Relationship With Seniors / Managers:

LISTENS

My seniorsactively listens

to mysuggestions and

addresses my

concerns.

TEAMWORK

My seniorspromote

atmosphere ofteamwork.

PERFORMANCEEXPECTATION

It is clear to mewhat mymanager

expects of mereagarding my

jobperformance.

FEEDBACK

My managerprovides me

with valuablefeedback andcoaching and

providesactionable

suggestions onwhat can i do to

improve.

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V. About Benefits and Compensation:

BENEFITS

I am satisfiedwith the

Hospital'semployeebenefits

Program like

rewards,medicalinsurance,Employee

discount policyetc.

SALARY

I believe mysalary is fair for

my

responsibilties/position andmarket norms.

RECREATIONALACTIVITIES

I am satisfiedwith the

recreationalactivities

provided by

the hospitallike HTMLs,

Employee gettogethers etc.

LEAVES

I get my leavesas per my

requirementsand eligibility.

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VI.About Working Conditions and Environment:

JOB SECURITY

I believe myjob issecure.

BASICAMENITIES

The basicamenitieslike clean

washrooms,

dining hall,

parking etcare

provided.

WORK-LIFEBALANCE

I am able tobalance myprofessional

andpersonal

life.

COMMITMENT

I amcommittedto stayingwith the

organization

for the nexttwo years.

RIGHTS &RESPONSIBILIT

IES

I am awareof my Rights

andResponsibiliti

es as anemployee.

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55 % of the employees completed the EMPLOYEE SATISFACTION SURVEY

55%

45%

100%= 547

(293)

(254)

EXECUTIVES(B and C

band), 12

A(Non-medical

staff), 62

N(Nurses), 142

V(Paramedics), 34

W(Doctors), 15

X(Doctors), 6

Y(Doctors)

, 20

Percentage distribution of respondents according to the bands

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Overall response on all 6 parameters

ORGANIZATION

73%

WORKING CONDITION

AND ENVIRONMENT

74%

DEPARTMENT

79%

BENEFIT AND

COMPENSATION

60%

CAREER AND

DEVELOPMENT

74%

RELATIONSHIP WITHSENIORS

82%

SCORES STRONGERON RELATIONSHIP

WITH SENIORS ANDDEPARTMENT

SCORES LOWEST ONBENEFIT AND

COMPENSATION

Distinctive 85+

Superior 70-84

Common 50-69

Not effective

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Staff- Band A,B and C response on all 6 parameters

ORGANIZATION

86%

RELATIONSHIP WITH

SENIORS

91%

CAREER AND

DEVELOPMENT

83%

BENEFIT AND

COMPENSATION

83%

DEPARTMENT

85%

WORKING CONDITION

AND ENVIRONMENT

87%


WITH SENIORS AND

WORKING

CONDITIONS AND

ENVIRONMENT


COMPENSATIONAND CAREER

DEVELOPMENT

Response rate is 60%

Distinctive 85+

Superior 70-84

Common 50-69

Not effective

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Band A response on all 6 parameters

ORGANIZATION

88%

RELATIONSHIP WITH

SENIORS

92%

BENEFIT AND

COMPENSATION

86%

CAREER AND

DEVELOPMENT

90%

WORKING CONDITION AND

ENVIRONMENT

89%

DEPARTMENT

86% SCORES STRONGERON RELATIONSHIP

WITH SENIORS AND

CAREER

DEVELOPMENT

Distinctive scores onall parameters

Response rate is 61%

Distinctive 85+

Superior 70-84

Common 50-69

Not effective

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Executives Band B and C response on all 6 parameters

ORGANIZATION

79%

RELATIONSHIP WITH

SENIORS

85%

BENEFIT AND

COMPENSATION

69%

CAREER AND

DEVELOPMENT

47%

WORKING CONDITION

AND ENVIRONMENT

78%

DEPARTMENT

79% SCORES STRONGERON RELATIONSHIP

WITH SENIORS

SCORES LOWEST ONCAREER AND

DEVELOPMENT(not

effective)

Response rate is35%

Distinctive 85+

Superior 70-84

Common 50-69

Not effective

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DOCTORS response on all 6 parameters

ORGANIZATION

78%

RELATIONSHIP WITH

SENIORS

83%

BENEFIT AND

COMPENSATION

62%

CAREER AND

DEVELOPMENT

69%

WORKING CONDITION

AND ENVIRONMENT

79%

DEPARTMENT

82%


WITH SENIORS ANDDEPARTMENT


COMPENSATION

Response rate is46%

Distinctive 85+

Superior 70-84

Common 50-69

Not effective

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DOCTORS- Band W response on all 6 parameters

CAREER AND

DEVELOPMENT

58%

BENEFIT AND

COMPENSATION

42%

WORKING CONDITION

AND ENVIRONMENT

69%

ORGANIZATION

53%

DEPARTMENT

64%

Distinctive 85+

Superior 70-84

Common 50-69

Not effective

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DOCTORS Band X response on all 6 parameters

ORGANIZATION

89%

BENEFIT AND

COMPENSATION

67%

RELATIONSHIP WITH

SENIORS

92%

CAREER AND

DEVELOPMENT

83%

WORKING CONDITION

AND ENVIRONMENT

90%

DEPARTMENT

97% SCORES STRONGERON DEPARTMENT

AND RELATIONSHIP

WITH SENIORS


COMPENSATION

Response rate is43%

Distinctive 85+

Superior 70-84

Common 50-69

Not effective

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DOCTORS Band Y response on all 6 parameters

ORGANIZATION

93%

RELATIONSHIP WITH

SENIORS

86%

BENEFIT AND

COMPENSATION

76%

CAREER AND

DEVELOPMENT

73%

WORKING CONDITION

AND ENVIRONMENT

82%

DEPARTMENT

91%

SCORES STRONGERON ORGANIZATION

AND DEPARTMENT

SCORES LOWEST ONCAREER AND

DEVELOPMENT

Response rate is69%

Distinctive 85+

Superior 70-84

Common 50-69

Not effective

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NURSES Band N response on all 6 parameters

ORGANIZATION

63%

WORKING CONDITION

AND ENVIRONMENT

83%

RELATIONSHIP WITH

SENIORS

76%

BENEFIT AND

COMPENSATION

45%

CAREER AND

DEVELOPMENT

69%

DEPARTMENT

73% SCORES STRONGER

ON WORKING

CONDITION AND

ENVIRONMENT


COMPENSATION

Response rate is53%

Distinctive 85+

Superior 70-84

Common 50-69

Not effective

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Paramedical Staff Band V response on all 6 parameters

ORGANIZATION

79%

RELATIONSHIP WITH

SENIORS

90%

BENEFIT AND

COMPENSATION

72%

CAREER AND

DEVELOPMENT

87%

WORKING CONDITION

AND ENVIRONMENT

82%

DEPARTMENT

91% SCORES STRONGER

ON DEPARTMENT

AND RELATIONSHIP

WITH SENIORS

SCORES LOWESTON BENEFIT AND

COMPENSATION

Response rate is62%

Distinctive 85+

Superior 70-84

Common 50-69

Not effective

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Overall Comparative score on all parameters

Executives(B

and C

band)(n=12)

A band(n=62)

W band

(doctors)(n=15)

X band

(doctors)(n=6)

Y band

(doctors)(n=20)

N band (nurses)

(n=142)

V band

(paramedics)

(n=34)

Organization Department Career and

Development

Relationship

with seniors

Benefifts and

Compensation

Working

Environment

and Conditions

79%

79%

63%

93%

89%

53%

88%

79%

62%

76%

67%

42

86%

69%

82%

79%

82%

90%

69%

89%

78%

91% 72%

73%

91%

97%

64%

86%

69%

73%

83%

58%

90%

47

90%

83%

86%

92%

75%

92%

85%

87%

Distinctive 85+

Superior 70-84

Common 50-69

Not effective

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Tenure Wise Comparative score on all parameters

Distinctive 85+

Superior 70-84

Common 50-69

Not effective

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About Organization

Satisfied

60%Neutral

17%

Dissatisfi

ed

15%

Can't say

2%

No

response

6%

OVERALL

66

68

80

81

84

-13

-12

-10

-12

-5

-15

-17

-6

-4

-8

-4

-3

-3

-2

-1

Agree

Neutral

Disagree

Can't say

PRIDE.

VISION

MISION

COMMUNICATION

N = 293

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Staff Band A,B and C Response About Organization

Satisfied

74%

Neutral

12%

Dissatisfie

d

6%

Can't say

1%

No

response

7%

OVERALL

81

80

93

92

97

-9

-11

-4

-7

-1

-1

-5

-4

-3

-3

Agree

Neutral

Disagree

Can't say

PRIDE

VISION

MISSION

COMMUNICATION

N = 74

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Band A Staff Response About Organization

Satisfied

74%

Neutral

13%

Dissatisfie

d5%

Can't say

2%

No

response

6%

OVERALL

84

84

94

94

97

-6

-8

-3

-5

-2

-2

-3

-5

-3

-3

Agree

Neutral

Disagree

Can't say

PRIDE

VISION

MISSION

COMMUNICATION

N = 62

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Executives (B and C Band) Response About Organization

Satisfied

75%

Neutral

9%

Dissatisfied

8%

No

response

8%

OVERALL

67

58

92

83

100

-25

-25

-8

-17

-17

Agree

Neutral

Disagree

Can't say

PRIDE

VISION

MISSION

COMMUNICATION

N = 12

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Doctors Response About Organization

Satisfied75%

Neutral

5%

Dissatisfie

d

15%

Can't say

0%

No

response

5%

OVERALL

76

78

76

78

85

-10

-10

-12

-22

-5

-10

-12

-10

-10

-5

-2

Agree

Neutral

Disagree

Can't say

PRIDE

VISION

MISSION

COMMUNICATION

N= 41

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Band W Response About Organization

Satisfied

47%

Neutral

13%

Dissatisfie

d

40%

OVERALL

47

60

47

53

67

-20

-20

-27

-47

-7

-20

-20

-27

-27

-13

Agree

Neutral

Disagree

Can't say

PRIDE

VIsion

Mission

COMMUNICATION

N = 15

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Band X Response About Organization

Satisfied

100%

OVERALL

67

83

83

100

100

-17

-17

-17

-17

Agree

Neutral

Disagree

Can't say

PRIDE

VISION

MISSION

COMMUNICATION

N = 6

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Band Y Response About Organization

Satisfied

90%

Noresponse

10%

OVERALL

100

90

95

90

95

-10

-5

-10

-5

Agree

Neutral

Disagree

Can't say

PRIDE

VISION

MISSION

COMMUNICATION

N = 20

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Paramedical Staff Band V Response About Organization

Satisfied

62%

Neutral

20%

Dissatis

fied

0%

Can't say

9%

No

response

9%

OVERALL

71

68

91

91

91

-15

-21

-9

-9

-9

-15

-12

-4

Agree

Neutral

Disagree

Can't say

PRIDE

VISION

MISSION

COMMUNICATION

N = 34

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Staff A, B and C Response About Department/work

Satisfied86%

Neutral

7%

Dissatisfie

d

3%

Can't say

1%

No

response

3%

OVERALL

89

80

84

74

96

-3

-5

-7

-9

-1

-5

-5

-3

-11

-1

-4

-3

-4

Agree

Neutral

Disagree

Can't say

OPPORTUNITY

TO LEARN

RECOGNITION

UTILIZATION

MORALE

COMMUNICATION

N = 74

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Band A Response About Department/Work

Satisfied

84%

Neutral

8%

Dissatisfie

d

3%

Can't say

2%

No

response

3%

OVERALL

92

81

87

76

97

-5

-5

-6

-2

-5

-3

-3

-11

-5

-5

Agree

Neutral

Disagree

Can't say

OPPORTUNITY

TO LEARN

RECOGNITION

UTILIZATION

MORALE

COMMUNICATION

N = 62

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Executives Band B And C Response about Department/Work

Satisfied

100%

OVERALL

75

75

67

67

92

-17

-8

-17

-25

-8

-17

-8

-8

-17

Agree

Neutral

Disagree

Can't say

MORALE

UTILIZATION

RECOGNITION

OPPORTUNITY

TO LEARN

N = 12

COMMUNICATION

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Doctors Response About Department/Work

Satisfied

78%

Neutral

7%

Dissatisfi

ed

12%

Can't say

3%

No

response

0%

OVERALL

98

80

78

73

85

-2

-15

-5

-12

-12

-5

-17

-15

Agree

Neutral

Disagree

Can't say

OPPORTUNITY

TO LEARN

RECOGNITION

UTILIZATION

MORALE

COMMUNICATION

N = 41

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Band W Response About Department/Work

Satisfied

60%Neutral

13%

Dissatisfi

ed

27%

OVERALL

93

60

67

40

67

-7

-27

-7

-20

-33

-13

-27

-40

Agree

Neutral

Disagree

Can't say

OPPORTUNITY

TO LEARN

RECOGNITION

UTILIZATION

MORALE

COMMUNICATION

N = 15

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Band X Response About Department/Work

Satisfied83%

Neutral

17%

OVERALL

100

100

100

100

100

Agree

Neutral

Disagree

Can't say

OPPORTUNITY

TO LEARN

RECOGNITION

UTILIZATION

MORALE

COMMUNICATION

N = 6

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Band Y Response About Department/Work

Satisfied

90%

Dissatisfie

d

5%

Can't say

5%

OVERALL

100

90

85

90

95

-10

-5

-10

-15

Agree

Neutral

Disagree

Can't say

OPPORTUNITY

TO LEARN

RECOGNITION

UTILIZATION

MORALE

COMMUNICATION

N = 20

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Paramedical Staff Band V Response About Department/Work

Satisfied

91%

Neutral

3%

No

response

6%

OVERALL

100

94

88

71

100

-3

-3

-9

-3

-6

-12

-3

-9

Agree

Neutral

Disagree

Can't say

OPPORTUNITY

TO LEARN

RECOGNITION

UTILIZATION

MORALE

COMMUNICATION

N = 34

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About Career And Development

75

77

71

-9

-12

-15

-13

-9

-12

-3

-2

-1

Agree

Neutral

Disagree

Can't say

PERFORMANCE

TRAINING

GROWTH OPPORTUNITY

N = 293

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Staff Band A, B and C Response About Career And Development

78

86

85

-14

-7

-8

-3

-4

-4

-3

-3

-3

Agree

Neutral

Disagree

Can't say

PERFORMANCE

TRAINING

GROWTH

OPPORTUNITY

N = 74

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Band A Response About Career And Development

82

97

92

-11

-3

-3

-2

-2

-2

-3

Agree

Neutral

Disagree

Can't say

PERFORMANCE

TRAINING

GROWTH

OPPORTUNITY

N = 62

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Doctors Response About Career And Development

63

68

76

-15

-17

-15

-15

-7

-10

-7

-7

Agree

Neutral

Disagree

Can't say

GROWTH

OPPORTUNITY

TRAINING

PERFORMANCE

N = 41

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Band W Response About Career And Development

47

67

60

-20

-27

-20

-33

-7

-20

Agree

Neutral

Disagree

Can't say

PERFORMANCE

TRAINING

GROWTHOPPORTUINTY

N = 15

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Band X Response About Career And Development

83

83

83

-17

-17

-17

Agree

Neutral

Disagree

Can't say

PERFORMANCE

TRAINING

GROWTH

OPPORTUNITY

N = 6

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Band Y Response About Career And Development

70

65

85

-10

-15

-10

-5

-5

-5

-15

-15

Agree

Neutral

Disagree

Can't say

PERFORMANCE

TRAINING

GROWTH

OPPORTUNITY

N = 20

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Nurses Band N Response About Career And Development

75

74

57

-6

-12

-20

-16

-13

-20

-2

-1

Agree

Neutral

Disagree

Can't say

PERFORMANCE

TRAINING

GROWTH

OPPORTUNITY

N= 142

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Paramedical Staff Band V Response About Career And

Development

85

82

94

-3

-18

-6

-12

Agree

Neutral

Disagree

Can't say

PERFORMANCE

TRAINING

GROWTH

OPPORTUNITY

N = 34

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About Relationship With Seniors/ Managers

78

84

84

83

-6

-5

-8

-6

-11

-6

-6

-11

-2

-3

-1

-1

Agree

Neutral

Disagree

Can't say

LISTEN

TEAMWORK

PERFORMANCEEXPECTATION

FEEDBACK

N = 293

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Band A Response About Relationship With Seniors/ Managers

90

95

80

95

-6

-3

-2

-3

-2

-2

-2

-2

Agree

Neutral

Disagree

Can't say

LISTEN

PERFORMANCE

EXPECTATION

TEAM WORK

FEEDBACK

N = 62

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Doctors Response About Relationship With Seniors/ Managers

78

83

85

85

-5

-2

-12

-5

-7

-15

-5

-10

-2

Agree

Neutral

Disagree

Can't say

LISTEN

TEAM WORK

PERFORMANCE

EXPECTATION

FEEDBACK

N= 41

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Band W Response About Relationship With Seniors/ Managers

80

73

73

73

-7

-7

-20

-7

-13

-20

-20

-7

Agree

Neutral

Disagree

Can't say

LISTEN

TEAM WORK

PERFORMANCE

EXPECTATION

FEEDBACK

N= 15

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Band Y Response About Relationship With Seniors/ Managers

75

90

90

90

-5

-10

-5

-5

-5

-10

-5

Agree

Neutral

Disagree

Can't say

LISTEN

TEAM WORK

PERFORMANCE

EXPECTATION

FEEDBACK

N = 20

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Nurses Band N Response About Relationship With Seniors/

Managers

70

77

80

75

-8

-8

-8

-6

-18

-11

-10

-18

-2

-2

-1

-1

Agree

Neutral

Disagree

Can't say

LISTEN

TEAM WORK

PERFORMANCE

EXPECTATION

FEEDBACK

N = 142

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About Benefits And Compensation

72

73

43

52

-8

-11

-14

-12

-16

-13

-40

-33

-3

-2

-2

-2

Agree

Neutral

Disagree

Can't say

BENEFITS

SALARY

RECREATIONAL

ACTIVITIES

LEAVES

N = 293

7/31/2019 ESS F

65/122

7/31/2019 ESS F

66/122

7/31/2019 ESS F

67/122

7/31/2019 ESS F

68/122

7/31/2019 ESS F

69/122


Band W Response About Benefits And Compensation

40

73

13

40

-20

-7

-13

-7

-33

-13

-73

-47

-7

-7

-7

Agree

Neutral

Disagree

Can't say

BENEFITS

SALARY

RECREATIONALACTIVITIES

LEAVES

N = 15

7/31/2019 ESS F

70/122


Band X Response About Benefits And Compensation

67

83

33

83

-17

-33

-17

-17

-33

-17

-17

Agree

Neutral

Disagree

Can't say

BENEFITS

SALARY

RECREATIONAL

ACTIVITIES

LEAVES

N= 6

7/31/2019 ESS F

71/122


Band Y Response About Benefits And Compensation

90

80

50

85

-5

-10

-15

-5

-5

-5

-35

-10

-5

Agree

Neutral

Disagree

Can't say

BENEFITS

SALARY

RECREATIONAL

ACTIVITIES

LEAVES

N= 34

7/31/2019 ESS F

72/122

7/31/2019 ESS F

73/122

7/31/2019 ESS F

74/122

7/31/2019 ESS F

75/122


Staff Band A, B and C Response About Working Conditions And

Environment

93

77

89

96

80

-5

-4

-3

-9

-1

-4

-3

-14

-3

-8

Agree

Neutral

Disagree

Can't say

JOB SECURITY

BASIC AMENITIES

WORK- LIFE BALANCE

COMMITMENT

RIGHTS AND

RESPONSIBILITIES

N = 74

7/31/2019 ESS F

76/122

7/31/2019 ESS F

77/122


Executives Band B and C Response About Working Conditions And

Environment

100

75

75

92

50

-8

-8

-8

-33

-8

-17

-8

-17

Agree

Neutral

Disagree

Can't say

BASIC AMENITIES

JOB SECURITY

COMMITMENT

RIGHTS AND

RESPONSIBILITIES

N = 12

WORK - LIFE BALANCE

7/31/2019 ESS F

78/122


Doctors Response About Working Conditions And Environment

93

80

68

93

59

-2

-5

-15

-2

-15

-2

-2

-12

-5

-12

-12

-5

-15

Agree

Neutral

Disagree

Can't say

BASIC AMENITIES

JOB SECURITY

COMMITMENT

RIGHTS AND

RESPONSIBILITIES

N = 41

WORK LIFE BALANCE

7/31/2019 ESS F

79/122


Band W Response About Working Conditions And Environment

87

60

60

87

53

-7

-20

-7

-27

-7

-7

-20

-7

-13

-27

-7

Agree

Neutral

Disagree

Can't say

JOB SECURITY

BASIC AMENITIES

WORK - LIFE BALANCE

COMMITMENT

RIGHTS AND

RESPONSIBILITIES

N = 15

7/31/2019 ESS F

80/122

7/31/2019 ESS F

81/122


Band Y Response About Working Conditions And Environment

95

90

75

95

55

-5

-5

-10

-10

-5

-5

-15

-5

-10

-20

Agree

Neutral

Disagree

Can't say

RIGHTS AND

RESPONSIBLITIES

JOB SECURITY

BASIC AMENITIES

WORK - LIFE BALANCE

COMMITMENT

N = 20

7/31/2019 ESS F

82/122


Nurses Band N Response About Working Conditions And

Environment

80

42

64

73

58

-4

-23

-6

-8

-11

-7

-19

-25

-15

-22

-1

-14

-1

-1

-1

Agree

Neutral

Disagree

Can't say

RIGHTS AND

RESPONSIBILITIES

COMMITMENT

WORK - LIFE BALANCE

BASIC AMENITIES

JOB SECURITY

N =142

7/31/2019 ESS F

83/122

7/31/2019 ESS F

84/122

7/31/2019 ESS F

85/122


What I like best in hospital

Good, Comfortable, Cordial, safe and secure environment Discipline Neat and clean Rules and regulations Work culture Reputation Team work Patient satisfaction and Quality patient care Infrastructure and building Brand name FORTIS Futuristic Proud to be FORTISIAN Cooperation and coordination between employees Quality of patient care The coordination and support of staff from head to foot My duty Our nursing coordinator has good communication with us 1)Proper training 2)Improve knowledge and skills Best working- get the complete knowledge/ improve knowledge and skills by the help of education departments Getting opportunity to learn work Provide patient care 1)Proper channel for all things 2)Good salary3)good atmosphere 4)Getting opportunity to learn more 5)Seniors and coworkers are good,

they always helping 6)Best nursing superintendent and incharge

Better patient care and well managing my department

7/31/2019 ESS F

86/122


Improve my knowledge Learning new process in the hospital Good aesthetic building Nothing- Nursing is not only a job but also its a service to the community. Nurse is the back bone of hospital. So nurse should get the

remuneration, unfortunately it is not happening here

Stress free environment specially near mine

Fortis is one of the best hospitals in India and employees will get same recognition 1)Best part is association with doctors, patients 2)Got the opportunity to learn a lot and freedom to do things differently Solving patient queries and helping them in every aspect 1)As a person working in Fortis, I have my rights to speak up of mine mind 2)I can contact my HOD for any help anytime All the facilities are available in this hospital Because of new hospital thats why I like Mentally not that much stress from hospital side so that I want to work with Fortis hospital Assisting surgeons in all cases 1)Desire to achieve and attain newer heights in healthcare business 2) Compassionate intentions

It has best of facilities Opportunity for growth and personal development 1)It has given me a platform to build my career 2)Definitely made good use of the opportunity 1)It is committed for Patient care 2)Good and friendly work atmosphere Listening music of Fortis on phone cal The administrative staff is cordial so far and we hope to do well That hard work is being recognized by the organization and credit you deserve is given to you The work is set and streamlined 1)Profession approach to work 2)Cordial relationship The good infrastructure helps us to operate different and rare surgeries and improve surgical skills Positive aura with full cooperation of colleagues 1) I find things in place always 2) Things are done in very methodical and professional manner. 1)Good infrastructure 2)All facilities available Availability of medical facilities indoor Stress free environment 1)The best thing about my hospital is that there is a protocol(fixed) for doing any job and the best part is this protocol followed by every

one 2)I am happy that good discipline is followed

Comfortable working environment

7/31/2019 ESS F

87/122

7/31/2019 ESS F

88/122


Things hospital should do to make it better work place

Increase the number of staff

Increase salary More focus on academics and conferences Periodic training Proper staff patient ratio Decrease the workload Make it employee friendly

Organize outdoor events, tours By doing more "fun" and "engaging" work Treat everyone equally More focus on academics, research, organizing tutorials, seminars, conferences Training of vendors Liberty in shift timing More discounted facilities for employees in health management Fully committed with patient Periodic meeting and fully committed with patients Fully committed with patient Periodic orientation Fully committed with patient Better communication with each other Periodic orientation Fortisian have one unique dress code or I card must be changed that will make work place to be better and friendly with each other Proper information at proper time should be given to employee 1)Need appropriate training for respective post (ICN). 2)Need individual identity(ICN) recognized by particular uniform. 1)Computer on Wheels in ICU. 2)Wi-Fi network

7/31/2019 ESS F

89/122


Avoid personal harassment in front of colleagues by superiors Please take the work load of nursing department Review of management system Better communication with the nursing staff and emphasis on quality 1)Very neat and tidy 2)Well qualified staffs 3)Hi fi technician etc Be Doctor Friendly (patient is king & Doctor is ?)

Increase salary according to experience Give attractive salary according to the experience and also medical benefits for all the staff not according to the post Payment should be according to Current living cost To make a best environmental system Pick and drop facility to be provided 1)More academic sessions. 2)Try to get DNB 1)Adequate staff 2) Availability of equipments/items 3) Conducting meetings and listening to the problems faced by the employees

3)Solving the problem faced by staff which are discussed in meetings

Reduce the work load and replace with enough staff (manpower) Attractive Salary

1)Provide adequate number of staff 2)Stop forcefully making us to do double duties 1)Salary need to be increased 2)Allot more nursing staff Proper management of Fortis Health Care Limited 1)Staff shortage 2)Avoid the double duties. It may cause mental and physical illness and that lead to get decreased output from each

staff

Everything is fine and apart from that there is some partiality between staff Better Discipline They need managing very carefully to the patients with new technologies Cooperation 1)There is no facility for Library for reading various books and Journal 2)There is no provision of overtime duty hours salary if Exceeds 48

hours/ week as per ESI Act 1)Salary need to be increased 2)Allot more nursing staff 1)Sufficient staff 2)Good salary Get confidence of employees Adequate number of staff 1)Inservice education 2)Awards and incentives to the best employees Good communication with administration and medical staff New technology

7/31/2019 ESS F

90/122

7/31/2019 ESS F

91/122

7/31/2019 ESS F

92/122


Departmentally educate the new things 1)Timings 2)Proper number of staff 3)Monthly reward according to department 1)Timings 2)Proper number of staff 3)Monthly reward according to department In service education Nursing staff increase

Comparison of standards with bench mark in industry rather than internal (within Fortis) comparison and benchmarking 1)Differentiate between super specialists and specialists 2)Full time doctors are given priorities as they are totally committed to this

place only 3)Stop outsourcing department 4)Increase infrastructure

More connect with the ground level staff (nurses, GDAs, technicians) by HR It is very balanced Listen to needs and take of seniors What I feel after working for 1 year is that we have a team of talented people who are working here and their talent should be utilized

with best of equipments and infrastructure to them

To have Senior Resident on Duty in department of varied specialties who can deliver better care to patients and organize classes forresident doctors to update in superspeciality case of concerned superspeciality

More professional interaction and discussion Sustained efforts to maintain quality and sustained patient care 1)To arrange specialized International training programme 2)Specialized leaves for short term fellowships with added allowances More discipline 1)Work as a team 2)Care and work in employees. 3)Fortis is the best place till date where I have worked 1)Increase staff/patient ratio 2)Some facilities to doctor More patient friendly especially waiting areas 1)Though the organization listens to everyone's grievances but there is lot of lag in action 2)I want the organization to be prompt in

decision making and set an example for other organizations Increase the work and arrange for some training in respective fields(i.e. TEE,

USGuided nerve blocks etc)

The employees should feel a sense of job security and stability It is desirable that a better sense of job security and stability shouldprevail Organize health programs to aware people about health importance Interaction between staff and administrative employee

1)Assurance of job security and solving work related stress 2)Providing better amenities so that the staff gives their best 3)Work relateddifferences and problems

Unsatisfied with salary- provide as on experience basis Provision of maximum wages to working people in order to improve their morale 1)Adequate number of staff 2)No double duties 1)To stop pull outs 2)Cut the double duties Proper patient nurse ratio By making more stress free and fun loving environment

7/31/2019 ESS F

93/122


Things I like about my department 1)Motivation of each other 2)Ready to accept any challenge at any time We have good coordination and work as a team 1)We all work together as a team 2)Cooperate with each other and our HOD always support us and help us 3)Love to be a part of this

team

We work together as a team Perfect Harmony Hard working Mr. Shrikant is very good boss A very challenging job involving lots of creativity Latest technology Team work is best working in my department 1)Department involvement is good 2)Cooperation is high Good team work Team work is best working in my department Installation of B.M.S system. Now we operate A.H.U very easily 1)Friendly staff 2)Proper guidance, suggestion and friendly behavior of HOD When I play an important role in detecting HAI, preventing infection and teaching health care worker to prevent infection 1)Highly motivated and professional atmosphere. 2)Clean I got more knowledge in infection control 1)Team work 2)Classes 3)Cooperation between staff 1)Cooperative work environment 2)Quality work The friendly nature and cooperation of staffs Coordination We have lot of patients in our department 1)Team work 2)Doctor and staff cooperation 1)Good team work 2)Also all doctors and staff are very cooperative

1)Team work of doctors and staff 2)Cooperation 1)Comfortable working environment 2) Good team work I like the cooperation of this department Understanding HOD My independency which is supervised by a Senior Rheumatologist The work freedom and equal opportunity 1)The understanding among us is excellent within the department. 2)We respect each other's work and always try to help each other 1)Follow the protocol set by the hospital(regarding hand hygiene and patient care 2)Quality of care being given 3)Good understanding

between the staff

1)I got many new things to learn 2) Among the nursing staff a very good relationship is there

7/31/2019 ESS F

94/122

7/31/2019 ESS F

95/122

7/31/2019 ESS F

96/122


My Department is good. I am satisfied There is good cooperation and healthy mentality in staff Support of the coworkers 1)The support from my supervisor 2)The freedom and confidence in me to handle various different things/issues Helping patients (in

billing, queries etc) We come to meet different kind of people and solve their problem. Its give a great relief to see them happy Working

in my department is always a learning experience for me

Coordination work 1)Cooperative staff 2)I learn lot of new things Overwork and overtime work is there but nobody is fighting with us like incharges, supervisors. Everybody is very good I got a chance to learn Great team ad work good results Being able to groom it and work within it without interference Totally patient oriented and ultimately untiring effort to improve upon It is very closely knit department and I feel like a family being

there

The sense of camaraderie and teamwork Working as a team to delivering results to the best of our ability especially in set of Critically ICpatients

1)The department is well organized 2)Everyone has teamwork spirit Small efficient department Although we are two people in the department and we both are working towards a common goal and that is Excellence Excellence

Excellence

1)My senior consultant very supportive and adding to my learning 2)My dialysis staff is very efficient and caring for patients Smoothworking conditions without any hindrance

1)Team work 2)Cooperation with each other 3)Friendly environment 1)Academic approach 2)Cordial relationship Good cordial relationship in department Mutual coordination I get full support from my

senior as well as junior colleague

1)I have been given independence to work, take decisions on patient care 2)The best part is our department gels as a team 1)Good atmosphere and Understanding 2)Good chances of learning Caring of sick and precious new born babies who are unable to tell

their problems

1)Unity and loyalty towards each other 2)Support system 1)The harmony in the staff (of all groups) is exceptional and admirable 2)Everyone is cooperative and always ready to work as a team Friendly working atmosphere Freedom to innovate and upgrade for clinical excellence Opportunity to create benchmarks in clinical

excellence without unnecessary obstacles Department work Can help patient with new equipments

1)Cooperation between staff 2)Friendly atmosphere in department Cooperative with communication Support from my colleagues and head Very nice Everyone is very friendly, cooperative, supportive Colleagues are referred sometimes while working time and cooperative mentality

7/31/2019 ESS F

97/122

7/31/2019 ESS F

98/122


1)Decrease the work stress 2) Monthly class and meeting Kindly arrange more staff 1)Proper communication 2)Understandable colleagues 3)Cooperation Sometimes it is vey busy and the staff shortage will be there and because of that patients complains and the staff will also be irritated

and rest of things are ok

1)Responsibility awareness 2)Do not blame each other and have to come forward to take the responsibility 3)Knowledge updates abouteach case

Giving more opportunities to us while performing surgeries and restricting our duty hours according to ESI Act Satisfy your employee. I was very much dissatisfied with the organization after seeing its response in case of Dr. Ajeet's accident case

that too when he was on duty

Good Communication Reduce work load Should motivate the employees for betterment of performance Good management We always work to the maximum limit 1)Proper patient ratio 2)Availability of things Increase staff strength Please avoid interference in my department about my duty 1) Proper patient ratio 2)Availability of things Improve knowledge Cooperation and understanding More Patients We need 2 more doctors in NIC lab to give better services to out patient and hospital Mental stress by supervisors should be avoided Especially the coordination between the employees 1)should have more communication meeting. 2)Feedback meetings 1)Increase the number of staff 2)Provide full time doctor 3)Provide more GDA in each shift and night time in HDU Surgeon are not discouraging staff Surgeons should not discourage new staff in scrubbing in case We should increase our skills and do work in coordination More planning as well as controlling We should increase our communication with each other No gossip, there should be unity

7/31/2019 ESS F

99/122

7/31/2019 ESS F

100/122

7/31/2019 ESS F

101/122

7/31/2019 ESS F

102/122

A d b k b th i ll d OT t ff

7/31/2019 ESS F

103/122


A very good back up by my anesthesia colleagues and OT staff The morale in my department is high because a good team can go ahead together to establish an ideal department and can expand work

to unlimited extent

Very high risk and challenging cases are treated- sufficiently with low morbidity and mortality I am well experienced to do all categories of surgeries, but since patient input is less at present, but I hope in future things will improve 1)Recognisition is lost 2)Independent identity is slightly blurred 1)Getting to learn better about ICU 2)Being given opportunity to be independent at work 1)Learning 2)Morale 1)What drives me and satisfies me is the morale and team spirit in the department. 2)We always have positive thought process Working in team with my colleague is most satisfyingHow Would you Like to get Recognized for your work efforts? Promotion Appreciation Management should evaluate performance at regular intervals Awards and rewards Feedback Appreciation from patients Monthly review Mails from HOD and HR Increments Get nice feed back from patients If my patients are satisfied from my counseling I fell satisfied, recognition come by itself (I just need to put my 100% efforts) More support in terms of Manpower A good appreciation Appreciation More responsibility change of responsibility and cooperating of management

7/31/2019 ESS F

104/122

Compliments by higher authority

7/31/2019 ESS F

105/122


Compliments by higher authority By doing good work and well behaved 1)I would like to get recognized for my work efforts/ achievements by appreciation from my seniors(who).2) I like to get compliment

from Ruchi mam(HOD) and everyone

1)Timely appreciation and rewards for the work done 2)Hike in salary By reviewing team working quarterly instead of annually Equal work equal pay always Appreciation from HOD I think my boss appreciate when we do or finish the work like audits and other Verbal appreciation is good but doesn't work if not topped up by monetary appraisal 1)Do the better job 2)Patients and attendants get satisfied from my efforts 1)Need trust 2)Need support from team 3)Need a smile/ appreciation from boss No comments - Recognition comes from heart More work By getting time to time feedback from the ZD We recognized our work efforts by appreciation and moral things which given by department and hospital For better patient care 1)Salary 2)Recognition 3)Respect The result of our effort- A bed ridden patient walks out while discharge Good work should be appreciated in people, your team and should be rewarded Appreciation in front of whole Fortis with certificate etc With hard and sincere work Keep increasing infrastructure for my department that is my recognition More marketing 1) No highlight of work 2)Should be Highlighted 3)Communicated to others Giving more responsibility under HODs supervision and guidance By advertisement and marketing by organization of the whole department trauma especially Independent work opportunities to be provided and encouraged It is for others to think Reduce file work- it will lead to patient care more

T i i N d

7/31/2019 ESS F

106/122


Training Needs

Department wise training

Regular training New Technology Update of knowledge Seminars, conferences, workshops and CMEs Certificate courses Periodic orientation Any training which help me to learn about my career growth Recent advances in pain management Knowledge of floors Computer Work 1)Service tax 2) MIS Other department functioning in the hospital Advanced training P.L.C software As required by my incharge 1)English speaking 2)Computer training

1)Control wiring 2)Interlocking If there is new things to learn and then provide me training regarding this Basic computer training should be given ACLS/ATLS review Newer medical knowledge for nurses Leave to attend more CMEs Academic meets and opportunity to attend them as well, instead of having shortage of staff and being expected to look after the

department without any offs/ time to attend CMEs etc

Need department wise classes

7/31/2019 ESS F

107/122


Need department wise classes We need constant upgrading of our knowledge, so we need further training session, CME, conferences to attend. live Course of soft

tissue ultrasound etc. I hope more of support

More knowledge on FOS data and presentations About the new trends in nursing care 1)The training in our specialty I an ongoing process. 2)We have to keep on brushing our knowledge and skill time to time. 3)We need to

learn more tricks in interventional Pulmonology, EBUS, Medical Thoracoscopy etc. 4)We definitely pursue few courses in future and

hope management will support us.

I wish to get more knowledge of critical areas 1)Knowledge updation on specific area 2)Updation of new treatment I wish to get more knowledge theoretically and practically about critical areas About the reporting software We need the training like 1)spoken English 2)more courses in advanced technologies with a good training staff (means the ones who are

taking the classes)

Training regarding the procedures we do New techniques and inventions for cardiology techniques Training related to my job profile Training related to OT equipments and techniques New technology 1)Continuous process - more work to sharpen the axe. 2)Endovascular Intervention for junior Staff To Implement PG Dee course 1)CTO's observership in USA/AUSTRALIA 2)Bifurcation observership USA/Australia Radiofrequency associate fellowship will complete my interventional cardiology in totality Hospital orientation Spoken English Ms Excel Med Trak 1)Classes by doctors 2)Certificate to be provided for attending ACLS and BLS classes Finance training Yearly, half yearly trainings YES 1) laundry equipments 2)laundry chemicals 3)other IFRS, MK, Career growth policy 1)Training on hospital finance 2)P and L of hospital 3)Leadership induction

Training sessions like finance Marketing HR

7/31/2019 ESS F

108/122


Training sessions like finance, Marketing, HR Time management 1)Guess - my work profile 2)Training as to upgrade my knowledge 1)Trackeen reporting/Rache server 2)Administration etc Self motivation 1)Ms-office 2)Body language Certification courses ACLS To learn about policies To learn about management Training on managerial skills, leadership and better time utilization/ management Cardiac surgery techniques 1)Better technical exposure- in the form of international conferences 2)Audit assessment tools- training I want training in Robotic surgery and liver transplantation 1)Robotic Training 2)Penile Implants training Perma Catheter placement Toward achieving total arterial myocardial revascularization )All equipments monthly demonstration by company people 2)Monthly arrangements of classes with company people about handling

outside instruments e.g. spine fixations, cervical fixation, ortho surgeries

International workshops, seminars, conferences Specialized International workshops, fellowships 1)Need to go for specialized facilities like Pain management, Transplant, anesthesia 2)I wish that our hospital becomes a postgraduate

training institute

1)Transplant Echocardiography 2)Ultrasound guided nerve blocks Further training for transplant coordinator 1)EPS 2)RFA

Wh t dditi l t d t f t bl

7/31/2019 ESS F

109/122


What additional support do you expect from your manager to enable

you to perform better? To give some new responsibilities Divya mam is already giving her support to us Installation of anesthesia machine at Cath Lab, Endoscopy, MRI Sometimes I need a full time staff at my seat Corporating I am getting keep it on Further & continue more guidance to help me reach next level Management Training Motivate To get repairing spare parts at right t ime Stop harassment Yearly increment as per my credit 1)Opportunities to attend CMEs. 2)Appreciation Monthly meeting 1)Brushing of knowledge for Update. 2)I should be supported by the management for courses of training programmes like soft tissue

ultrasound

To be more understanding and supportive A trained dedicated technician for our department. Place to perform our procedures. Support to undergo further training Training in my field. Should conduct training so that knowledge can be updated 1)To reduce the workload of the staff 2) Appoint more nursing staff Additional support means just to encourage the staff of their work and for the staff encouragement should e something good for them Suggestions to be listened at least Providing better academic facility To build confidence in me Please reduce the night duty in SICU mostly 10 duty in a month and extra duty please reduce Training related to OT equipments Please provide comfortable environment and avoid torturing Good support Please refill the vacancies of the staff

More encouragement

7/31/2019 ESS F

110/122


More encouragement

More Patients My Promotion I am well supported by my manager More staff and more equipment Proper timing should be needed for the staff Being a bit more transparent and fair 1)New responsibilities 2)Change of responsibilities Cooperation with work Give the right path time to time There should be no communication gap 1)More job responsibilities 2)More team member Regular Reviews More support and appreciation needed 1)Make it comfortable so approach becomes easier 2)Please acceptance level should increase Guidance Consider leaves Provide comfortable environment for us and listen about our problems To support us to perform better We can have(if possible) feedback about our work on monthly basis Supervision of the bedside procedures 1)By focusing on targeted performance with time lines 2)Guidance on better ways to do what task is given To provide good atmosphere for the duty 1)Understand and share my vision for department and organization 2)More resource allocation 3)More utilization of skills and abilities Enable me to utilize my clinical skills and potential to fullest by more market projection To get us aware with new sources Respect and believed Extra manpower support is required Regular workshop or training session to be arranged for staff to participate and gain knowledge of the instruments in use

What can we do to make workplace more "FUN" and "ENGAGING"?

7/31/2019 ESS F

111/122


What can we do to make workplace more "FUN" and "ENGAGING"? By providing one more desktop By making more outdoor events Scheduling get together of the Department Supporting staff More fun facility in the faculty Entertainment to keep mind free More games Internet connection is required For me work load is more and time is less. So I am unable to enjoy. Please provide manpower Physical activities- games (indoor) facility and gymnasium facility Provide safe and happy environment for employees Continue program like HTML to know each other from different department and friends with all the employees Better canteen facilities We want more nursing staff for making our work place satisfied than fun an engaging 1)We have no time to do fun. 2)Please give more staff Not treating consultants and residents separately Generally we have lots of Patients so we don't get time for HTML Annual trip outside Delhi 1)Organize Fete's annually(fairs) by hospital staff 2)Include some office excursions or tours include a library for staff so that they

don't get bored 3)Start Fortis mails, magazines where employees can express their writing skills

We have HTML etc which starts at 5 P.M and hence a very few doctors can take part. Provide double duty food Make the duty calm 1)Please avoid stressful work 2) Please allow to do duty comfortably We can get more engaged in recreational activities Enough is being done We need a calm and quite place. We are taking care of 6-7 patients and meanwhile the superiors and others are coming and

irritating with simple reasons like no date in iv set and all

1)Performing regular meetings of all the employees 2) Celebrating all festivals together Any new function Involvement of everyone

We already are full time engaged with hospital. No personal life

7/31/2019 ESS F

112/122


y g g p p

Good staff = good patient Reduce the workload and increase the salary 1)Regular Physical exercise programme in the form of sports/Gym 2)Sports(indoor/outdoor) anyway to be promoted more

among employees

By having more open forums with HR or ZD and revert from them on the forums Get Offs and Leaves when required Friendly behavior Meetings to be conducted in each department We should have parties and HTML to have fun and other activities that everyone is able to participate For our department we should get sufficient meal break To set up cross department functioning working meeting quarterly 1)We can put a TV in administration area for latest news and matches 2)Outside picnic tour outside and Delhi To get together with all department as well as family also once a year Arrange staff party every week To make it more interactive sessions Only two thing keep employees motivated 1)Appreciation/ recognition 2)Salary More HTML's programs and employee get together outside More recreational activities and benefits to be provided to staffs and counseling seminars to be organized If the atmosphere of office becomes energetic and people here talk nicely it would be more FUN to work willingly Sense of bonding needs to be higher at lower level of organization.(often rejuvenation is required to keep one pepped up) More fun activities HR is doing it in better manner by HTMLs, Cricket, Fortis Idol and so on Make it more employee friendly and do give a thought to their comfort level also Be Considerate for personal life which in turn can make the work place FUN and ENGAGING 1)Free of cost treatment facility for employees 2)Protection of job 3)Work load should be reduced Proper communication 1)We can have best groomed male/ female contest every month or so. 2)We can have quiz(Question/answer about our work) Involvement of everyone and not from only a single department always In hospital the element of "FUN" I guess should be limited The HR team is already doing quite a lot By doing more constructive work

1)We get maximum pleasure in doing work 2)We should get more patients so that we can serve them better with best skill that

7/31/2019 ESS F

113/122


we have acquired over years of hard work

Team work itself is fun and engaging. So all of us at every level should work as a team. Rest will take place on its own By involving more and more people in growth process and welfare programmes 1)Team involvement 2)Outing activities (i.e. river rafting, hiking, trekking, mountaineering

Overall - Please indicate any other Suggestion here please: (final

words)

Organize outdoor events for every one Everything is good and it will be much better if management will think more about staff. My job should be secure Technical training should be given regularly Last 2 or 3 months I feel I am not secure with Fortis when I hear that my department is going to out source Employee should get his pay slip or leaves by internet or some kind of software where he can see his leaves and pay slip There should be more interaction between staff and administration and management Everything is actually good and my seniors are also very good. But salary should be Try to avoid mental stress and harassment for the employees More Female doctors in the ICU/ Hospital Need more experienced nursing staff for better patient care Need more staff A sense of belonging should be shared between both and organization and employee. It is a two way passage 1)Please give us training on telephone ethics 2)Motivational training I feel hospital needs a more humanitarian touch, so I suggest hospital to include provisions for poor Doctors are very emotional people. They love their work of place and would do anything for its improvement. 1)Decrease workload by providing adequate staff 2) Provide lunch for double duties 3) Extra night duty salary should be given Double duty is very difficult. Two double duty more difficult Kindly give 2 off after night duty Provide salary according to double and extra night 2) Provide lunch for double duty staff

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More staff should be there so that everyone get time for rest in between (specially in front desk) as there is too much rush

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1)Some seniors should know how to speak about other employees without disrespecting them or downgrading them 2)Ultimately we allare here to do our job very well hence we should not be hearing something which is disturbing

1)Communicate information to everyone R/T department 2)Involvement of every department in fun act 3)Appraisal must be accordingto have hard work not by name and fame

1)Improve salary 2)Provide more respect to staff from the management 3)Provides more offers or facility to staff 4)Provide good IPRfrom management

1)Provide more respect to staff from management 2)Improve salary Organization can be more active and proactive in its approach rather than trying to keep things at sub- crisis level Budgets should be sanctioned earlier than 1 year. Sometimes it becomes painful to wait for things for longer time Need constructive work Start oncology department early and a Trans Rectal USG probe and biopsy facility in our Radiology With increase in CTVs cases we need regular 2nd operation theatre 1)Keep up the good work 2)I am proud to be a part of it, a 'FORTISIAN' 1)Renovation of Doctors lounge was a great idea but quality of tea/coffee is horrible there 2)Food quality of dinner should be improved 1)Positive thought with desire to reach at the top 2)Team spirit 3)Mutual respect for everyone Be true to myself Keep trying to achieve our goal actively

Suggestions

1)Patients(especially the cafeteria its facility is totally unaffordable for patients of ESI or any poor minority group)I feel this should bedone as soon as possible 2) There should be a book store in the premises of hospital 3) Hospital does not have Wi-Fi facilities for patient

attendants which normally other hospitals have 4)There should be a larger dining space for attendants as there is shortage of space

currently 5) For international patients I have seen that it becomes hard to get their phone recharged so either a ISD call booth be set or

provision should be made for recharge coupons in hospital premises.

1) GDA/ FO need to be more forthcoming towards patients 2)Make more efforts (e.g. Doctors OPD Day) 3) Commitment and ownershipat ground level required 4) Patient centricity required(e.g. Driver of ambulance- committed Doctors - ER) 4)Nurses not motivated/ low

belongingness (unlike nurses abroad who are so involved and committed to care) 5)Residents laid back/ not willing to take the extra step

6)Need to invest more in training and getting good staff- doctors, nurses and paramedics)

Summary

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Summary

GOOD THINGS

We have good results in all theparameters overall except

benefits and compensation

The results were more satisfyingfor the employees who hadbeen working here for the long

time

Band A staff have all distinctiveresponse

Band X doctors have a goodresponse in all parameters

except benefits and

compensation

TO IMPROVE

We have to improve theemployee satisfaction in

benefits and compensations by

giving them rewards

We have to make newemployees satisfied by

providing the more

comfortable environment

We have to engage B and WDoctors to increase their

satisfaction level

ANNEURE I

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QUESTIONNAIREqustionnaire.xlsx

Employee Satisfaction Survey March 2012Dear Employees, we are conducting an Employee Satisfaction (ESAT) Survery in Fortis Hospital, ShalimarBagh. This survey is aimed at providing us with an opportunity to better understand your opinion about the

Organization and your Job.

We assure you that your responses will be kept confidential!

After filling in your employment details below, Please mark your responses to specific questions with a tick

or color fill the box RED (if using the online option). Do respond to ALL the Questions.

Name (Optional)

Professional Designation

Department* (must specify)

Gender

How long have you been

working with Fortis?

o 6 months to 1 year o 1 to 3 years

o 3 to 5 years o More than 5 years

About Organization/Hospital: (Section 1)

Overall, how satisfied are you

working for your

Organization/Hospital?

Very

Dissatisfied

Somewhat

DissatisfiedNeutral

Somewhat

Satisfied

Very

Satisfied

Cant

Say

What I like best about working for my Organization/Hospital is...

Things that my Organization/Hospital should do to make it a better workplace are...

Please indicate the extent toS l S h

Neither

A S h S l C
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Please indicate the extent to

which you agree with the

following statements.

Strongly

Disagree

Somewhat

Disagree

Agree

Nor

Disagree

Somewhat

Agree

Strongly

Agree

Cant

Say

I take a lot of Pride in telling

everyone that I work with

Fortis Healthcare.

The Organization's Vision

motivates me.

I understand and feel a sense

of Owenership towards my

Hospital's Mission.

There are Open

communication channels from

employees to Management in

my Hospital.There are Open

communication channels from

Management to employees in

my Hospital.

About Department/Work: (Section 2)

Overall, how satisfied are you

working in your department?

Very

Dissatisfied

Somewhat

DissatisfiedNeutral

Somewhat

Satisfied

Very

Satisfied

Cant

Say

What I like best about working in my department is...

Things that my department should do to make it a better place to work are...

Please indicate the extent toSt l S h t

Neither

A S h t St l C t

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Strongly

Disagree

Somewhat

Disagree

Agree

Nor

Disagree

Somewhat

Agree

Strongly

Agree

Cant

Say

My job gives me the

opportunity to learn.

I receive the right amount of

recognition for my work.

I feel optimally utilized in my

job.

The morale in my department

is high.

People in my department

communicate sufficiently with

one another.

Which of the above (or any other) factor/s most strongly affects your work satisfaction? Why?

How would you like to get Recognized for your work efforts/achievements?

About Career & Development: (Section 3)


which you agree with thefollowing statements.

Strongly

Disagree

Somewhat

Disagree

Neither

Agree

NorDisagree

Somewhat

Agree

Strongly

Agree

Cant

Say

My performance is regularly

reviewed and discussed with

me.

I am satisfied with the

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opportunities of formal and

informal training/Skill

development provided to do

my job well.

I am aware of theOpportunities of Growth/

Career Advancement provided

in the organization.

Specify your Training Needs (self):

About Relationship with Seniors/Managers: (Section 4)

Please indicate the extent towhich you agree with the


Strongly

Disagree

Somewhat

Disagree

NeitherAgree

Nor

Disagree

Somewhat

Agree

Strongly

Agree

Cant

Say

My Seniors actively listens to

my suggestions and addresses

my concerns.

My Seniors promote an

atmosphere of teamwork.

It is clear to me what my

Manager expects of me

regarding my job performance.

My Manager provides me with

valuable feedback and

coaching and provides

actionable suggestions on what

I can do to improve.

h dd l d f bl f b ?

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What additional support do you expect from your Manager to enable you to perform better?

About Benefits & Compensation: (Section 5)




Strongly

Disagree

Somewhat

Disagree

NeitherAgree

Nor

Disagree

Somewhat

Agree

Strongly

Agree

Cant

Say


Hospital`s Employee Benefits

program like Rewards, Medical

insurance, Employee discount

policy etc.

I believe my salary is fair for

my responsibilities/position

and market norms.


recreational activities provided

by the Hospital like HTMLs,

Employee Get togethers etc.

I get my Leaves as per my

requirements and eligibility.

About Working Conditions & Environment: (Section 6)




Strongly

Disagree

Somewhat

Disagree

Neither

Agree

Nor

Disagree

Somewhat

Agree

Strongly

Agree

Cant

Say

I believe my Job is secure.

The basic amenities like clean

h di i h ll

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wash rooms, dining hall,

parking etc are provided.

Overall, I am able to balance

my professional and personal

life.

I am committed to staying with

the Organization for the next 2

years.

I am aware of my Rights &

Responsibilties as an

employee.

What can we do make the Workplace more "FUN" and "ENGAGING"?

Overall - Please indicate any other Suggestions here please: (Final Words)

Thank you for taking out time and participating in the Survey! Your

feedback is very valuable to us.

Documents

ESS F