ESS PPT 1

Presented by Presented by

Asha Sequeira Asha Sequeira

Roll No:52Roll No:52

Exam seat no: 51Exam seat no: 51

EMPLOYEE EMPLOYEE SATISFACTION SATISFACTION

SURVEYSURVEY

Presented by Presented by

Asha Sequeira Asha Sequeira

Roll no: 52Roll no: 52

Seat no:51Seat no:51

IntroductionIntroduction

What is Employee Satisfaction Survey ?

It is a survey to gauge the opinions and Satisfaction level of employees.

ESS is a tool to obtain reliable data to take sound managerial decision .

Systematic Study of Attitudes of your employee towards all aspects of their employment or may focus on a particular aspect in order to get feedback either because you suspect a problem or because you are contemplating a change .

ResultsResults

The information gained form the survey can be The information gained form the survey can be valuable knowledge that directly effects the valuable knowledge that directly effects the bottom line and fosters positive change in any bottom line and fosters positive change in any or all of the following :or all of the following :

Identifying cost saving opportunitiesIdentifying cost saving opportunities Improving Productivity Improving Productivity Reducing turnoverReducing turnover Curbing absentism Curbing absentism Assessing Training Needs Assessing Training Needs Gauging the employees understanding on the Gauging the employees understanding on the

Company Vision Company Vision Identify the problem areas Identify the problem areas

Decide the survey sample

Set Parameter for the Questionnaire

Prepare a Questionnaire

Distribute Survey Forms to the participant who are a part of the Survey

Collect forms , collate the data , analyze & calculate the scores

Identify the areas to be improved & then to Formulate a Action Plan

ESS done at AMC ESS done at AMC ESS is done twice a year ESS is done twice a year

April to September 06April to September 06October to March 07October to March 07

The sample Size included employees The sample Size included employees across all levels.across all levels.

The Survey included 5 parametersThe Survey included 5 parameters

Work Place &Work Relations Work Place &Work Relations Senior Leadership Senior Leadership

Future Orientation Future Orientation People Policies People Policies

Performance AppraisalPerformance Appraisal

WORK PLACE &Work WORK PLACE &Work RelationRelation Are you satisfied with Are you satisfied with

the Team spirit in the Team spirit in your work your work environment?environment?

Does your work Does your work system promote and system promote and capitalize on the capitalize on the diverse idea, cultures diverse idea, cultures and Thinking of the and Thinking of the employees and action employees and action themthem

1%

29%

47%

23%

2%

24%

41%

33%

0%

10%

20%

30%

40%

50%

Not at all To sum extent To a large extent Almost fully

Apr-Sept06 Oct-Mar07

2.8%

37.5%45.8%

13.9%

2%

32%

50%

16%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%



FUTURE ORIENTATIONFUTURE ORIENTATION

Are you proud of Are you proud of working with the working with the organization?organization?

Are You Are You optimistic about optimistic about your career in your career in the Companythe Company

0.0%8.1%

50.0%

1%

10%

48%

41.9% 42%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%



0.0%

16.4%

32.9%

1%

14%

31%

50.7%54%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%



SENIOR LEADERSHIPSENIOR LEADERSHIP Do you trust senior Do you trust senior

leaders for setting leaders for setting clear organization clear organization goals and their goals and their deployment deployment strategies?strategies?

Do you feel senior Do you feel senior leaders communicate leaders communicate effectively and also effectively and also promote mechanism promote mechanism to seek feedback from to seek feedback from employees?employees?

1.3%

16.0%21.3%

0%

17%26%

61.3% 57%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%



3%

23% 23%

2.4%

21.2%

29.4%

52%47.1%

0%

10%

20%

30%

40%

50%

60%



HR POLICIESHR POLICIES

Do you feel that Do you feel that the company the company cares about its cares about its people?people?

Do you feel that Do you feel that the contributions the contributions of people are of people are appropriately appropriately recognized?recognized?

3%

20%

30%

3%

20%

31%

47% 46%

0%

10%

20%

30%

40%

50%



3%

18% 17%

1%

22% 21%

62%56%

0%

10%

20%

30%

40%

50%

60%

70%



PERFORMANCE PERFORMANCE APPRAISALAPPRAISAL

Are you satisfied Are you satisfied with the current with the current Appraisal System in Appraisal System in the organizationthe organization ? ?

Are you aware of Are you aware of your Job Description your Job Description and the KRA’s and the KRA’s

5%15% 16%

5.1%

16.7% 16.7%

64% 61.5%

0%10%

20%30%40%50%

60%70%



2.4%

17.1%

41.5%

1%

11%

41%39.0%

47%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%



OVER ALL SAIFATION OVER ALL SAIFATION LEVELLEVEL

OVERALL SATISFACTION LEVEL2%

30%

5%

63%

Not at all Satisfied to some extent

To Large extent Fully Satisfied

FEEDBACK & ACTION FEEDBACK & ACTION PLAN PLAN

Feedback & Suggestion Received Feedback & Suggestion Received More Appreciation & Better Hygiene More Appreciation & Better Hygiene

Factors Factors Better compensation Better compensation Provide clear cut Job Descriptions & Provide clear cut Job Descriptions &

KRA ‘s to all employees KRA ‘s to all employees Better career pathBetter career path Better Motivational Strategies Better Motivational Strategies

ACTION PLAN ACTION PLAN

SR.SR.NO.NO.

Key Action Plan Key Action Plan identifiedidentified

Deadline Deadline DateDate

StatusStatus

11 Revisit Revisit Compensation Compensation Structure – major Structure – major emphasis on net emphasis on net take home take home

ImmediatImmediate e

CompensatCompensation ion structure structure revisited revisited for all new for all new offers offers

22 KRA guidelines for KRA guidelines for sales sales

ImmediatImmediate e

Process Process guidelines guidelines for KRA for KRA setting for setting for defined defined and and circulated circulated

Internal Internal Product Product training for training for all branches all branches

On-On-going going

HODS & Product HODS & Product heads identified heads identified custodians to custodians to conduct product conduct product training. training.

Encourage Encourage Branch Branch Inputs Inputs

On-On-goinggoing

Branch Branch Feedback on Feedback on business plansbusiness plans

““Together” Together”

Informal Informal feedback taken feedback taken on Intranet on Intranet

Find out Find out options and options and feasibility to feasibility to provide Job provide Job Rotations Rotations

July 31, July 31, 2007 2007

Already Already implemented in implemented in various various departments departments

BenefitsBenefits

ESS has helped to map various issues over the ESS has helped to map various issues over the last 6 years to bring changes in the organization.last 6 years to bring changes in the organization.

It has helped to understand the mindset of the It has helped to understand the mindset of the employees and provide the management as a employees and provide the management as a means to do reforms.means to do reforms.

Various HR initiative have been taken like Various HR initiative have been taken like organizing events like family day, annual meets , organizing events like family day, annual meets , recreational centers for the employees .recreational centers for the employees .

Helped in Employee Retention by gauging the Helped in Employee Retention by gauging the expectation in the employees and providing with expectation in the employees and providing with necessary solutions.necessary solutions.

It has helped in understanding the employees and It has helped in understanding the employees and to provide a proper and a formal channel of to provide a proper and a formal channel of communication.communication.

Better motivational structure .Better motivational structure .

Thank You Thank You

Documents

ESS PPT 1