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Please NoteAll titles are published in English unless otherwise indicated. All ISBNs indicate the English edition. ISBNs for all of our published and forthcoming titles, including non-English editions, are available on our website. All prices are shown in euros and are correct as of January 2010. They are excluding tax and delivery, and may be subject to change. Currency conversions into non-euro denominations adopt the current exchange rate on the day on which the order is processed, so some prices may be subject to the fl uctuations in the exchange rate. Please note covers are for illustration purposes.

FREE! Sample chapters from all of our titles can be viewed on our website at www.vanharen.net or via the Amazon LookInside and Google Book Search initiatives.

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We are the Offi cial Publisher for some of the world’s leading

organizations and their frameworks including: The Open Group

(TOGAF), IPMA-NL, ITSqc (eSCM Models), GamingWorks (ABC of

ICT), ASL BiSL Foundation and PMI NL.

We publish titles in 14 languages, and have sales and distribution

agents in over 40 countries worldwide.

In addition, Van Haren Publishing produces titles in association

with industry experts at organizations including, CA (Computer

Associates), Getronics, HDI (Help Desk Institute) and the SOX

Institute to cover frameworks and standards such as ITIL, PRINCE2,

ISO/IEC 20000, ISO 27001, ISO 27002, COBIT, Six Sigma and

many more.

Through its coverage of many leading frameworks and standards,

Van Haren Publishing provides comprehensive solutions for

Business intelligence and Management training. This means that

titles from Van Haren Publishing are essential reading!

Van Haren Publishing is the world’s leading publisher specializing in titles covering best practice within: IT Management; Enterprise Architecture; Project Management; Business Management.

essential reading


ITIL

Foundations of ITIL® V3

ISBN 978 90 8753 057 0

• An easy-to-read introduction into the entire ITIL V3 Library

• Ideal Foundation Exam textbook

• Covers both the ITIL Service Lifecycle and the ITIL processes and functions

• Ideal for those upgrading from ITIL V2 as well as those learning V3

• Uses offi cial content and diagrams under licence from British Crown

Languages: English, Dutch, French, German, Italian, Korean, Spanish

Reader’s comments:

“… no single book have I recommended more highly than this.It consolidates the focus and understanding of the core ITIL books … in an easy-to-read and effi cient manner. No fuss – no fl uff. Without exception it’s the one-book reference toIT Service Management”


“… no single book have I recommended more highly than this.It consolidates the focus and understanding of the core ITILbooks … in an easy-to-read and effi cient manner. No fuss – nofl uff. Without exception it’s the one-book reference toIT Service Management”

English€39,95

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Foundations of IT Service Management based on ITIL

ISBN 978 90 77212 58 5

• The globally best-selling industryclassic guide on ITIL® V2

• The leading V2 Foundation exam textbook

• More than 100,000 copies sold worldwide since 2003

Languages: English, Arabic, Chinese, Danish, Dutch, French, German,Italian, Japanese, Korean, Portuguese (Brazilian), Russian, Spanish


“If you’re looking for the best introductory ITIL book on the market this is absolutely it”

ITIL® V3 Foundation Exam –The Study Guide

ISBN 978 90 8753 069 3

• A complete and thorough explanation of all key concepts

• Clear text that fully aligns with Exam specifi cations

• Offi cial Example ITIL® Exams

• Additional to ITIL® V3 core booksand Offi cial ISO 20000 publications

• Lay-fl at binding for student courses

Languages: English

English€22,50

www.vanharen.net +31 (0) 418 577 040

English€39,95

ITIL® Lifecycle Approachbased on ITIL® V3 – Five Management Guides

ISBN 978 90 8753 108 9

• Not only includes the Lifecycle Approach, but in addition coversthe offi cial ITIL® V3 processes ina separate section

• The set includes Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement

NB: Titles are available as individual Management Guides at €22.50 each

Languages: English, German, Spanish, Dutch


“Excellent set of books and a wonderful complement to the Best Practice Series” (Ramon Smitherman, Dream Catchers Inc)

English€79,95


“If you’re looking for the bestintroductory ITIL book on the marketthis is absolutely it”

ITIL® V3 – A Pocket Guide

ISBN 978 90 8753 102 7

• ITIL V3 explained!

• A globally popular pocket guide anda quick, portable reference tool

• Designed for managers to givean overall picture of the ITIL®

V3 Upgrade

• Also describes the ITIL® V3functions and processes

Languages: English, Dutch, German, Italian, Japanese, Spanish


‘I heartily recommend this book… Excellent value for money and a genuinely

useful book’

English€11,95

5


awaitingimage

ISO/IEC 20000 – An Introduction

ISBN 978 90 8753 081 5

• Includes the full text of the ISO/IEC 20000 Standard!

• The defi ning literature for the ISO 20000 exam

• Contains the principles of IT Service Quality Management

• Provides a systematic approach to IT Service Management quality, which supports increased effi ciencies in the workplace

Languages: English, Spanish, Japanese, German, French, Dutch, Brazilian/Portuguese


“This book is a great introduction to ISO/IEC 20000, which includes the wording of the full ISO/IEC 20000 and an overall background on the concepts of quality and related standards and frameworks. It explains and relates all the components of ISO/IEC 20000 in a way that is easy to understand. This book will be very helpful in our upcoming ISO/IEC 20000 courses” (Gabriel Arreguin, Global Lynx Mexico)

6


“This book is a great introduction to ISO/IEC 20000, whichincludes the wording of the full ISO/IEC 20000 and an overallbackground on the concepts of quality and related standardsand frameworks. It explains and relates all the components ofISO/IEC 20000 in a way that is easy to understand. This book will be very helpful in our upcoming ISO/IEC 20000 courses”(Gabriel Arreguin, Global Lynx Mexico)

ISO/IEC 20000 ISO/IEC 20000 is the International Certifi cation standard for organizations within the IT Service Management environment. These titles complement EXIN and TÜV SÜD syllabus.

English€49,95

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ITSM Process Assessment Supporting ITIL®

Best Practice Series

ISBN 978 90 8753 564 3

• Use TIPA to assess and improve your processes with ISO 15504 and prepare for ISO 20000 Certifi cation

• Combines ITIL® principles with ISO 15504

• Quality self-assessment material developed over 7 years of research

• Includes major new case studies

• Practical assessment of organizational processes and implementing improvements;

• Step by Step instructions

Languages: English

www.vanharen.net +31 (0) 418 577 040

7

Implementing ISO/IEC 20000 Certifi cation – The Roadmap

ISBN 978 90 8753 082 2

• A quick and accessible guide to a universally adopted standard

• A sister publication to the hugely successfultitle ‘Introduction to ISO/IEC 20000’

• Practical advice on ISO/IEC 20000 certifi cation

• Detailed case study material supports the practical nature of this title

• A key asset in delivering a practical, down-to-earth implementation program

Languages: English


“We will make full use of this book to improve our future ISO/IEC 20000 activity” (Masumi Taira (Ms.), Manager, ITSM Management, Fujitsu FIP Corporation)


“We will make full use of this book to improveour future ISO/IEC 20000 activity” (Masumi Taira (Ms.), Manager, ITSM Management, Fujitsu FIP Corporation)

English€39,95

ISO/IEC 20000 – A Pocket Guide

ISBN 978 90 77212 79 0

• A quick reference to the core content of ISO 20000

• Supports ISO 20000 training and certifi cation

• Provides an easy-to-read explanation of the nature, content and aims of ISO 20000

• Promotes the acceptability of ISO 20000 as a valid standard for IT Services Organizations

Languages: English, German, Japanese, Italian, Spanish

English€15,95

English€39,95

NEW


eSourcing Capability Model for Client OrganizationseSCM-CL

ISBN 978 90 8753 559 9

• Proven and established Best Practice that supports client organizations to successfully delegate IT-intensive business activities to service providers (external, internal, or shared services)

• Practical details of the full range of client-organization tasks, ranging from analyzing sourcing needs and options, developing the organization’s sourcing strategy, planning for sourcing and service provider selection, initiating an agreement with service providers, managing service deliv-ery, and completing the agreement

• Guidance specifi cally designed to complement existing qual-ity models, standards and sourcing frameworks so that clients can use it in a practical way to capitalize on their previous improvement efforts and meet mandated require-ments

Languages: English

NEWin 2010

The eSCM Approach

English€75,00

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www.vanharen.net +31 (0) 418 577 040

eSourcing Capability Model for Service ProviderseSCM-SP

ISBN 978 90 8753 561 2

• Gives service providers guidance that helps them improve their capability across the sourcing life-cycle

• Provides clients with an objective means of evaluating the capability of service providers

• Offers service providers a standard to use when differentiating themselves from competitors

• Designed to be used with other well-known standards and guidance

Languages: English

eSCM-CL – A Pocket Guide

ISBN 978 90 8753 575 9

• Succinct guidance on eSCM in client organizations

• A key asset in delivering a practical implementation

• Hands-on advice developed by experts and used by practitioners worldwide

• Explains how to complement with existing quality models and sourcing frameworks to meet requirements

Languages: English

www.vanharen.net +31 (0) 418 577 040

eSCM-CL - SP - A Pocket Guide

ISBN 978 90 8753 577 3

• An invaluable aid for outsourcing professionals within service providers;

• Established framework developed by experts at ITSqc;

• Outlines an overview of e-sourcing capability model for service providers;

• Explains how the three easy to follow dimensions in eSCM have been applied in IT, BPO and KPO settings.

Languages: English

English€15,95

9

English€75,00

English€15,95

NEWin 2010

NEWin 2010

NEWin 2010

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10

IT Outsourcing – An Introduction

ISBN 978 90 8753 492 9

• Based on best practices on IT Outsourcing

• New, revised edition!

• Used as a study guide for introduction courses in sourcing

• Endorsed by Platform Outsourcing Netherlands (PON)

Languages: English, Dutch

IT Outsourcing

English€29,95

10


IT Outsourcing Part 1 – Contracting the Partner

ISBN 978 90 8753 030 3

• A guide for Procurement Professionals asked to procure in this specialist area

• Lists the full procurement process

• Ideal background for IT Managers who have to manage contracts post contract award

• Critical skill requirement as organizations focus on core competencies

• Check all aspects have been covered

• Even covers Governance

Languages: English

English€22,50

www.vanharen.net +31 (0) 418 577 040

11

Surviving outsourcingA Comic Story from Initiative to Contract Termination Best Practice Management Guide

978 90 8753 225 3

• First comic on outsourcing

• Easy to read

• Best way to get introduced to the concept to outsourcing

• Although it is a comic, the content is serious

• Wonderful drawings

• Sticks to the mind

Languages: English

English€22,50

NEW

Implementing OutsourcingBest Practice Series

ISBN 978 90 8753 579 7

• How to implement, manage and govern an effective global sourcing strategy

• How to put in place policies and processes to provide a balanced approach to sourcing

• Integrates strategic and operational concepts and practices

• How to incorporate bottom-up implementation principles and practices

• How to ensure a coordinated, cost-effective and value-delivery plan for strategic sourcing

• Includes many examples of current and emerging best practices

Languages: English

English€39,95

NEWin 2010


Implementing IT Governance –A Pocket GuideBest Practice Pocket Guide

ISBN 978 90 8753 216 1

• Covers the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment: Leadership and proactive people and change agents, fl exible and scaleable processes and enabling technology

Languages: English


“Provides a welcome compendium of successful practices. Experienced leaders will fi nd it a valuable reference, while early-career managers will appreciate the clear, actionable framework for developing high-quality, sustainable governance models of their own” (Hank Zupnick, CIO, GE Real Estate)


“Provides a welcome compendiumof successful practices. Experiencedleaders will fi nd it a valuable reference,while early-career managers willappreciate the clear, actionableframework for developing high-quality,sustainable governance models ofsustainable governanctheir own”

E Real Estate)(Hank Zupnick, CIO, GE

English€15,95

Implementing IT Governance:A Practical Guide to Global Best Practices in IT ManagementBest Practice Series

ISBN 978 90 8753 119 5

• A comprehensive and integrated approach to IT/Business Alignment, Planning, Execution and Governance

• Provides readers wtih a structured and practical solution using the best of the best principles available today

Languages: English


“Dr. Selig has created a veritable ‘IT Governance Encyclopedia’ for the 21st century IT executive. If something isn’t covered here, you probably don’t need to know it” (Peter Schay, Executive VP, The Advisory Council)


“Dr. Selig has created a veritable ‘IT“Governance Encyclopedia’ for the 21stGcentury IT executive. If something isn’tccovered here, you probably don’t need tocknow it”kPeter Schay, Executive VP, The Advisory (Council)C

English€39,95

IT Governance based on CoBiT® 4.1 – A Management Guide

ISBN 978 90 8753 116 4

• A quick reference guide to IT Governance

• Provides detailed information on the overall process as well as the theory behind it

• Provides trainers and students alike with a compact reference to CoBiT®

• A valuable asset for CIOs and IT managers in developing more grip on their IT organization’s performance

Languages: English, Japanese (4.0)

English€22,50

12

IT GOVERNANCE and SECURITY

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www.vanharen.net +31 (0) 418 577 040

Information Security based on ISO 27001/ISO 27002 – A Management GuideBest Practice Management Guide

ISBN 978 90 8753 540 7

• Provides an overview of the two international information security standards

• Describes how ISO 27001 and ISO 27002 interact to guide organizations in the development of best practice information security systems

• A much-needed guide used globally

Languages: English

Foundations of IT SecurityBest Practice Series

ISBN 978 90 8753 568 1

• Covers the specifi cations of the EXIN exam ISFS (Information Security Foundations)

• Summarises all key aspects of information security

• Includes an appealing case text that clarifi es the theory

• Includes a large number of exercises and an ISFS sample exam in the end of the book


IT Security – A Pocket GuideBest Practice Pocket Guide

ISBN 978 90 8753 548 3

• Supports EXIN exams in Security Management

• Summarises key aspects of the standards (including Data Protection)

• as well as practical issues such a Human Resources, Computer Misuse and Risk

• Shows operational relationships to other established business processes

• Emphasises positive contribution that realistic Security activities make to the business

Languages: English

Implementing Information Security based on ISO 27001/ISO 27002 – A Management GuideBest Practice Management Guide

ISBN 978 90 8753 541 4

• Covers the Information Security ISO standards

• Covers implementing and achieving certifi cation of internationally recognised ISO standards in this area

• A succinct guide for those requiring a guide to implementation issues, especially for Board level executives

• Written and reviewed by Industry experts

• Now updated with the latest changes

Languages: English

English€22,50

English€22,50

English€15,95

English€29,95

www.vanharen.net +31 (0) 418 577 040

13

NEWin 2010

NEWin 2010 NEWNEW

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ABC of ICT – An Introduction The Offi cial ABC Introduction

ISBN 978 90 8753 140 9

• Covers ‘Attitude, Behaviour and Culture’ concepts thatare critical to make ICT really happen

• 35 fantastic case studies and examples from industry experts of where things can go wrong – and how to make them right

• Used globally by leading consultants and trainers inthe fi eld

• The sister publication to the well-known ABC Card Deck and the new ABC of ICT Exercise Workbook

• Assess worst practices and take fi rst practical steps in solving them

Languages: English


‘Your ABC book is excellent. It’s the best explained set of business change tools that I’ve ever seen....’ Kevin Holland, Programme Head, NHS Connecting for Health

English€39,95


‘Your ABC book is excellent. It’s the best explained set of businesschange tools that I’ve ever seen....’ Kevin Holland, Programme Head,NHS Connecting for Health

ABC of ICT and more

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www.vanharen.net +31 (0) 418 577 040

ABC of ICT – Card Deck The ABC of ICT Training Aid

ISBN 978 90 8753 138 6

• Addresses the impact of Attitude, Behaviour and Culture on IT projects

• A valuable instrument for training and consulting companies

• A new approach to dry and formal training

• A humorous deck of cards, designed by Paul Wilkinson and Jan Schilt supporting the serious learning lessons that need to be taken on board

• Immensely popular tool!

Languages: English


“This card game is a valuable instrument for training and consulting companies like Service Management Art” (Peter Lijnse, Director Service Management Art, Canada)

IT Service Management from Hell:A Guide to Worst Practices

ISBN 978 90 77212 21 9

• A humorous guide to ITIL and other Best Practice techniques

• Good examples of how NOT to do Service Management

• Illustrated with great cartoons

• An impertinent look at the worst in the industry

• NOT for the fainthearted!

Languages: English

English€9,95

English€12,00


“This card game is a valuable instrument fortraining and consulting companies like ServiceManagement Art” (Peter Lijnse, Director ServiceManagement Art, Canada)

ABC of ICT – The Exercise Workbook

ISBN 978 90 8753 142 3

• Practical exercises to use with the ABC products

• A great training tool to use to identify your team improvement needs

• The exercises can be integrated into your ITIL® and ITSM Training

• Helps develop the people skills vital to realizing successful ICT Change

• Encourages team building along the way

Languages: English

English€22,50

15


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BiSL – A Framework for Business Information ManagementBest Practice Series

ISBN 978 90 8753 042 6

• Establishes a bridge between ITand Business Process

• Describes a process framework for business informa-tion management and information management



“We are now better equipped to make choices and identify the relationships between assignments in advance” (Ruud van Ravenswaaij, Fortis – using BiSL)


“We are now better equipped to make choices and identify the relationships between assignments in advance”(Ruud van Ravenswaaij, Fortis – using BiSL)

The ASL BiSL Approaches

English€39,95

16


www.vanharen.net +31 (0) 418 577 040

ASL – A Management GuideBest Practice Management Guide

ISBN 978 90 77212 84 4

• The ONLY public domain application management standard in the world!

• Introduces the basic concepts of ASL through realistic work scenarios based on a fi ctitious IT service provider

• Demonstrates how managers within business organizations can adopt best practices to help reduce costs and improve service quality


ASL – A Framework the ASL BiSL Approach for Application Management Best Practice Series

ISBN 978 90 77212 05 9

• The ONLY public domain application management standard in the world

• Explains what ASL is, how it can help and how it is done

• Discusses the structure of the ASL framework, maintenance processes, design, testing and implementation

• Provides you with everything to get you started with ASL

Languages: English, German

BiSL – A Management GuideBest Practice Management Guide

ISBN 978 90 8753 041 9

• Bridge the Gap

• Describes the best way to manage and execute business information management in day-to-day practice

• Supports EXIN BiSL Exams

• A public domain standard which is consistent with ITIL and ASL

• A case history developed throughout the text illustrates the implementation of BiSL


English€22,50

English€39,95

English€22,50

www.vanharen.net +31 (0) 418 577 040

17


The Service Catalog - A Practitioner Guide

ISBN 978 90 8753 571 1

• Practical guidance on building a Service Catalog

• Focuses on IT community relationship with the business and users

• Includes practical templates and guidance on key documents such as OLAs and SLAs

• Defi nitive guide for all those delivering this tool

Languages: English

IT Financial Management - A Practitioner Guide

ISBN 978 90 8753 501 8

• A comprehensive guide to the core process;

• Explains how to plan and implement and delivers practical advice

• Summarizes the key perspectives and benefi ts

• A must-have guide to fi nancial skills for IT managers

• Aligns with ISO/IEC 20000 and ITIL

Languages: English

Capacity Management - A Practitioner Guide

ISBN 978 90 8753 519 3

• Covers details of what capacity management is all about: what is capacity management; why do it, how to do it, who does it; implementation, maintenance, improvement, tools

• Provides comprehensive templates and checklists: objectives, interfaces and data-fl ows, sub-practices and activities; metrics, application sizing parameters, data for modelling; deliverables, reports, CMMI levels, KPIs, risk matrix; sample capacity plan

• Aligns with ISO/IEC 20000 and ITIL®

Languages: English

English€39,95

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English€39,95

English€39,95

NEW NEWNEW

in 2010

Other IT Management titles


Change Management - A Practitioner Guide

ISBN 978 90 8753 573 5

• A practical approach to this fundamental process

• Explores the fundamentals and also implementation

• Pulls together aspects of all key standards to give a full and complete guide to this key area

• Supported by BSI

Languages: English

www.vanharen.net +31 (0) 418 577 040

IT Service Management Global Best Practices Volume 1

ISBN 978 90 8753 100 3

• The International Compendium of Thought Leadership

• A unique guide written by industry leaders giving the inside track on new practices

• A very practical publication that contains the knowledge of a large number of experts from all over the world

• Amazing value for money: nearly 650 pages of invaluable guidance

Languages: English

Readers’ comments:

“It is great to have a book of tried and tested practices that work. Something that everybody can use. Nice also to see some attention is given to behaviour and culture” (Paul Wilkinson, Director, GamingWorks BV)

“This publication serves as a platform for introducing new developments, and provides a broad overview of signifi cant and current IT Service Management issues” (HP Invent)

MOF V4.0 – (Microsoft Operations Framework) – A Pocket GuideMOF Pocket Guide (V4)

ISBN 978 90 8753 286 4

• Used as a textbook for the Foundation exam and used internationally by training organizations

• A systematic approach to the provision of IT services, based on global best practices

• Delivers practical guidance for everyday IT practices and activities

• Promotes a logical approach to decision-making and communication and to the planning, deployment and support of IT services

Languages: English

English€69,90

English€15,95

English€39,95


“It is great to have a book of tried and testedpractices that work. Something that everybody can use. Nice also to see some attention isgiven to behaviour and culture” (Paul Wilkinson,Director, GamingWorks BV)

“This publication serves as aplatform for introducing newdevelopments, and provides abroad overview of signifi cantand current IT ServiceManagement issues” (HP Invent)

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NEWin 2010


Metrics for IT Service Management

ISBN 978 90 77212 69 1

• Provides a much-needed approach to the issue of measur-ing deliverables within Service Management operations

• A general guide to the design, implementation and use of metrics

• Contains practical sheets for day-to-day use

Languages: English, Chinese, Russian


“Dollar for dollar this book probably creates more value per page than almost any other book in my library. If you have lots of time – and you don’t – read the others. Otherwise – take this one to work” (David Messineo, Computer Associates)

“Only a few belong on the top shelf – this book is one of them”

IT Service Management

English€39,95

20


www.vanharen.net +31 (0) 418 577 040

IT Service CMM – A Pocket Guide

ISBN 978 90 77212 35 6

• A concise introduction to the IT Service Capability Maturity Model

• Explains how the IT Service CMM can be applied to improve your organization

• If you are looking for a concise introduction to the model, this pocket guide is an excellent place to start

Languages: English

English€99,00

English€15,95

includes CD

www.vanharen.net +31 (0) 418 577 040

21

Frameworks for IT Management

ISBN 978 90 77212 90 5

• The leading 22 frameworks covered

• Frameworks include: TQM, ISO9000, TickIT, ISO/IEC 27001, ISO/IEC 20000, CMM, Six Sigma, eSCM-SP, IT Balanced Scorecard, AS 8015-2005, CoBiT, M_o_R, Generic Framework for Information Management, BiSL, ITIL, eTOM, ASL, MSP, PRINCE2, PMBoK, ICB – IPMA)

Languages: English, German, Japanese

Frameworks for IT Management – A Pocket Guide

ISBN 978 90 8753 087 7

• 26 frameworks covered!

• Indispensable for the student and the experienced practitioner alike

• An essential, concise guide, pocket-sized yet comprehensive

• Provides a key reference source on each framework and its relevance to IT management

• Frameworks include: TQM, ISO9000, TickIT, ISO/IEC 27001, ISO/IEC 20000, CMMI. Six Sigma, eSCM-SP, IT Balanced Scorecard, AS 8015-2005, CoBiT, M_o_R, Generic Framework for Information Management, BiSL, ISPL, ITIL, eTOM, ASL, MSP, PRINCE2, PMBoK, ICB – IPMA)


English€39,95

English€15,95

Implementing Metrics for IT Service Management

ISBN 978 90 8753 114 0

• Includes FREE CD containing Metrics Templates

• A complementary volume to the bestselling ‘Metrics for IT Service Management’

• A clear and comprehensive guide to Metrics

• Provides a management framework based on a continuous improvement lifecycle, aligned with ITIL® best practices

• An approach compatible with CoBit® and supporting ISO/IEC 20000 for IT Service Management

Languages: English

21


Six Sigma for IT Management

ISBN 978 90 77212 30 1

• Maintain Continuous Improvement!

• A unique publication, giving the application of the Six Sigma approach in combination with ITIL® best practice

• A coherent view and guidance for using the Six Sigma approach successfully

• Provides a quantitative methodology of continuous (process) improvement

Languages: English, Korean


“I think this book is an ideal starting point for practitioners and those who want to become a practitioner. It is the best available collection and combination of IT Service Management and Six Sigma that exists today” (Andreas Gräf,Hewlett-Packard)

Six Sigma for IT Management –A Pocket Guide

ISBN 978 90 8753 029 7

• Succinct guidance and concise explanations

• Merges ITIL® and Six Sigma methodologies into a single unifi ed approach

• Based on the introductory guide ‘Six Sigma for IT Management’

Languages: English

Service Agreements – A Management Guide

ISBN 978 90 77212 91 2

• Lays out the fundamentals of a service management strategy focusing on service agreements

• Outlines the background, operation and benefi ts of a variety of service agreements

• Includes models for the design of a service catalogue and service agreement development

• Provides a comprehensive and holistic approach to service agreements

Languages: English, Chinese


“One of the best Service Management titles I have read in years…” (Arjen Droog, Former Directeur itSMF-NL)

English€39,95

English€15,95

English€22,50


“I think this book is an ideal starting point forpractitioners and those who want to become apractitioner. It is the best available collection andcombination of IT Service Management and Six Sigma that exists today” (Andreas Gräf,Hewlett-Packard)


“One of the best Service Management titlesI have read in years…” (Arjen Droog, FormerDirecteur itSMF-NL)

22


www.vanharen.net +31 (0) 418 577 040

23

Implementing Leading Standards for IT Management – A Guide to Un der standing and Selecting Standards IT Management Topics Series

ISBN 978 90 77212 86 8

• A complementary volume to the bestselling ‘Frameworks for IT Management’

• Gives the vision of the leading IT consultancy companies on the implementation of standards in an IT environment

• Presents a selection of standards made by Getronics including EFQM, Six Sigma, CoBiT®, ITIL®, ASL, BiSL, ISO/IEC 20000 and many more

Languages: English

English€19,95

The Sarbanes-Oxley Act – An Introduction Offi cial Sox Institute Introduction

ISBN 978 90 8753 083 9

• A must-have for anyone implementing SOX and similar regulations

• The world’s most comprehensive, authoritative compendium on Sarbanes-Oxley (SOX)

• Created by practitioners for practitioners, and covers all titles and sections of the Sarbanes-Oxley Act

• Provides actionable advice for implementation using GASP (Generally Accepted SOX Principles)

Languages: English

English€39,95

NEWin 2010

English€39,95

Information Security Management with ITIL® V3Best Practice Series

ISBN 978 90 8753 552 0

• This book is an update of the ITIL V2 book IT Security Management;

• Explains information security management in relation to ITIL V3;

• Incorporates the very latest concepts from standards and best practices;

• Describes new trends in information security and its management;

• Highlights the increased importance of outsourcing and service orientation;

• Focuses on business aspects and practices.

Languages: English


TOGAF™TOGAF™- The Open Group Architecture Framework - is afast growing, worldwide accepted standard that can help organizations build their own Enterprise Architecture in a standardized way. As the Open Group’s offi cial publisher we provide the following titles, which explain why this upcoming profession is important and what TOGAF™ can do to supportyou and your organization.

TOGAF ™ Version 9 Offi cial TOGAF™ Series

ISBN 978 90 8753 230 7

• The Offi cial hardcopy publication of The Open Group Archi-tecture Framework

• TOGAF™ is an open industry standard of enterprise archi-tecture

• What is an architecture framework? What kind of ‘archi-tecture’ are we talking about?

• How does my organization benefi t from using TOGAF?

• This book provides the answers!

• TOGAF 9 complements, and can be used in conjunction with, other frameworks that are more focused on specifi c aspects of architecture

Languages: English

English€75,00

STILL AVAILABLE:TOGAF 2007 Edition

ISBN: 978 90 8753 094 5

€59,50


‘Nothing less than a breakthrough in the world of Enterprise and IT Architecture’, Ron Tolido, CTO Capgemini on TOGAF 9

s:Reader’s comments

eakthroughre‘Notthinghing lesle s than a bse andrisin tin the whe worldor of Enterpr

IT Architecture’, olido, CTOToRon T9Capgemini on TOGAF 924


The Open Group Architecture Framework TOGAF™ –A Management GuideBest Practice Management Guide

ISBN 978 90 8753 080 8

• This book explains to management how TOGAF™ can help make an Enterprise Architecture

• A worldwide accepted standardthat can help organizations build their own Enterprise Architecture in a standardized way

• Explains why this upcoming profession is important and what TOGAF™ can do to support you and your organization

Languages: English

TOGAF™ Version 9 Foundation –Study Guide Offi cial TOGAF™ Series

ISBN 978 90 8753 231 4

• Study Guide for Preparing for the TOGAF 9 Part 1 Examination

• Gives an overview of every learning objective for the TOGAF 9 Foundation Syllabus and in-depth coverage on preparing and taking the TOGAF 9 Part 1 Examination.

• This study guide is specifi cally designed to help individuals prepare for certifi cation;

• The audience for this Study Guide is:

- Individuals who require a basic understanding of TOGAF 9;

- Professionals who are working in roles associated with an architecture project such as those responsible for planning, execution, development, delivery, and operation;

- Architects who are looking for a fi rst introduction to TOGAF 9;

- Architects who want to achieve Level 2 certifi cation in a stepwise manner and have not previously qualifi ed as TOGAF 8 Certifi ed.

Languages: English

TOGAF ™ Version 9 Enterprise Edition – A Pocket GuideOffi cial TOGAF™ Series

ISBN 978 90 8753 232 1

• The Offi cial Open Group Pocket Guide for TOGAF™ Version 9

• A compact introduction to the new version of TOGAF™

• Provides an overview of major new concepts

• Builds on previous bestselling titles on TOGAF

• TOGAF is a fast growing, worldwide accepted standard

• Helping management to understand increasing complexity

Languages: English, French; 2010 also: German, Dutch

English€15,95

English€39.95

English€22,50

www.vanharen.net +31 (0) 418 577 040

STILL AVAILABLE:

TOGAF Version 8.1.1 Enterprise editionA Pocket Guide

ISBN: 978 90 8753 095 2

€15,95

NEW

25


ArchiMate® 1.0 Specifi cation - Technical StandardOffi cial The Open Group Series

ISBN 978 90 8753 502 5

• ArchiMate is simple but comprehens-ive enough to provide a good structuring mechanism for architecture domains, layers, and aspects;

• ArchiMate incorporates modern ideas of the “service orientation” paradigm;

• Although it intentionally resembles the Unifi ed Modeling Language (UML), the ArchiMate modeling notation is intuitive and much lighter than currently proposed by UML 2.0;

• The two enterprise architecture standards of The Open Group – TOGAF and ArchiMate – complement each other and can be used well in combination;

• Tool support for the ArchiMate language is already commercially available.

Languages: English

SOA Source BookOffi cial The Open Group Series

ISBN 978 90 8753 503 2

The SOA Source Book will help enterprise architects to use SOA effectively. It explains:

• What SOA is

• How to evaluate SOA features in business terms

• How to model SOA

• How to use The Open Group Architecture Framework (TOGAF™) for SOA

• SOA governance

Languages: English

TOGAF 9 Certifi ed Study GuidePreparation for the TOGAF 9 Part 2 ExaminationOffi cial TOGAF Series

ISBN 978 90 8753 570 4

The TOGAF™ 9 Certifi ed study guide gives an overview of every learning objective for the TOGAF 9 Certifi ed Syllabus beyond the Foundation level, and is specifi cally designed to help individuals prepare for certifi cation.

The audience for this Study Guide is:

• Professionals who are working in an organization where TOGAF 9 has been adopted and who need to participate in architecture projects and initiatives

• Architects who will be responsible for developing architecture artifacts

• Architects who wish to introduce TOGAF 9 into an architecture practice

• Architects who want to achieve a recognized qualifi cation to demonstrate their detailed

knowledge of TOGAF 9

• Architects who have achieved certifi cation to TOGAF 8 Certifi ed and who wish to upgrade their certifi cation

Languages: English

26

English€29,95

English€29,95

English€39,95

NEWNEWNEW

in 2010

26


www.vanharen.net +31 (0) 418 577 040

PRINCE2TM 2009 Edition - A Pocket GuideBest Practice Pocket Guide

ISBN 978 90 8753 544 5

• This Pocket Guide supplies a summary of the PRINCE2 method, to provide a quick introduction as well as a structured overview of the method;

• Main target Group for this pocket guide is anyone who wants to get to know the method PRINCE2 or a methodical approach for project management. The book is also very useful for members of a project management team on a project using the PRINCE2 method. Furthermore this pocket guide can be used as literature for the preparation of the PRINCE2 2009 Edition Foundation exam;

• This pocket guide is based on PRINCE2 2009 Edition;

• This pocket deals with the key issues and themes within project management and PRINCE2:

• What are the key project management processes?

• Tailoring PRINCE2

Languages: English, Dutch; 2010: German

PRINCE2TM 2009 Edition - Quick Reference CardBest Practice Series

ISBN 978 90 8753 565 0

• Summary of 2009 PRINCE 2 approach

• Reference cards for anyone using or learning PRINCE2 in one handy fold out

• Great Price


(only available per set of 5: € 29,95)

English€29,95per set

English€15,95

NEWin 2010NEW

PRINCE2

27


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Project Management based on PRINCE™ 2009 EditionBest Practice Series

ISBN 978 90 8753 496 7

• The NEW version for PRINCE2 2009 Edition!

• A leading method for project management

• Offi cially licensed material

• Contains lists serving as reference material for all project types and sizes

• Serves as a good basis for the PRINCE2® Foundation exams

• Key guidance for practitioners

Languages: English, Dutch English expected Autumn 2009

PRINCE2® in Practice: A practical approach to creating project management documentsBest Practice Management Guide

ISBN 978 90 8753 328 1

• A practical approach for formal reporting

• PRINCE2® documents are the key

• Provides the reader with practical help for implementing PRINCE2®

• An invaluable aid for project managers and project directors

• Helps the reader manage and control in an effi cient manner

• Great for post training implementation guidance

Languages: English, Dutch English expected Spring 2009

PRINCE2®: A No Nonsense Management GuideBest Practice Management Guide

ISBN 978 90 77212 92 9

• A light approach to the PRINCE2® methodology

• An accredited training document, designed for pre-PRINCE2® training reading

• Written by an accredited PRINCE2® trainer

• Great illustrations support the points made within the title

• An easy-to-understand approach to this topic – even if you’re not training!

Languages: English

English€22,50

English€22,50

English€39,95

28


www.vanharen.net +31 (0) 418 577 040

Programme Management based on MSP:An Introduction Best Practice Series

ISBN 978 90 77212 06 6

• Acts as a study guide for the MSP Foundation Exam

• This bestselling title is an excellent overview of the MSP methodology

• Emphasizes the real-life approach to change implementation within the scope of a programme

Languages: English

Programme Management based on MSP – A Management GuideBest Practice Management Guide

ISBN 978 90 77212 67 7

• A quick, yet thorough, reference to programme management in a handy sized format

• Uses principles, processes and key terms which are consistent with OGC advice and guidance

• Provides readers with a systematic approach based on global best practice

Languages: English

English€22,50

English€39,95

MSP

Risk Management – A Management Guide based on M_o_R® – A Management GuideBest Practice Management Guide

ISBN 978 90 77212 68 4

• Based primarily on Management of Risk (M_o_R®), this book is a quick, yet thorough, reference to risk management

• Uses principles, processes and key terms which are consistent with OGC advice and guidance

• This publication takes a staged approach to risk management, putting the subject into context and helping to defi ne a framework and policy on the Management of Risk

Languages: English

English€22,50

29


30

MINCE® – A Framework for Organizational MaturityBest Practice Series

ISBN 978 90 8753 047 1

• This book explains how most organizations need to achieve and maintain the competitive ability to meet and take advantage of change

Languages: English

English€39,95

PMBOK Guide® – A Pocket EditionPMI Series

ISBN 978 90 8753 518 6

• This Pocket Edition supplies a summary of the PMBOK Guide, to provide a quick introduction as well as a structured overview of this method for project management;

• Main target Group for this pocket guide is anyone with an interest in learning the method PMBOK or a methodical approach for project management. The book is also very useful for members of a project management team on a project using the PMBOK method.

• This pocket guide is based on the PMBOK Guide Fourth Edition;

• This pocket guide deals with the key issues and themes within project management and PMBOK:

- What are the key project management processes?

- The essentials of the Project Lifecycle and Organization;

- short overview of the activities of PMI Inc., the organization and its standards.

Languages: English

PMBOK

English€15,95

30


ISO 9001:2000: The Quality Management Process Best Practice Series

ISBN 978 90 77212 77 6

• The bestselling introduction to the Quality Management Process

• Outlines the background and requirements of the standard in an easily accessible format

• Presents the reader with essential, basic questions which will enable them to apply the standard successfully

• FREE CD containing templates: invaluable within the operating environment

Languages: English

English€22,50

The EFQM Excellence Model for Assessing Organizational Performance – A Management GuideBest Practice Management Guide

ISBN 978 90 8753 027 3

• The most widely used Organizational Assess-ment Framework in Europe

• A concise history and background of EFQM

• Provides practical assessment techniques, pro-formas, scoring tools and com-parison tables

• Step-by-step guidance on the application of EFQM in today’s business environment

Languages: English

English€39,95

includes CD


SqEME® Process Management – A Pocket GuideBest Practice Pocket Guide

ISBN 978 90 8753 137 9

• Explains the essentials of SqEME®

• A practical book providing compulsory reading for anyone who wants to learn more, or intends on using SqEME®

• Acts as an instructive guide with directives and tips showing an effi cient approach for structuring, mastering and improving processes

• Supported by real life case studies

• The content of the book is broken down into the four perspectives from which SqEME® views processes

• Constitution, Correspondence, Chemistry and Construction

Languages: English

IT Services Procurement based on ISPL – A Pocket GuideBest Practice Pocket Guide

ISBN 978 90 77212 50 9

• Covers IT Service Procurement Best Practice based on the European ISPL methodology

• Presents an overview of ISPL and a reference for those who apply ISPL in their job or in an acquisition process

• Offers multiple management instruments and practical guidelines

• An extremely useful aide memoir for managers


English€15,95

www.vanharen.net +31 (0) 418 577 040

Process Management based on SqEME® Best Practice Series

ISBN 978 90 8753 136 2

• SqEME® is an open standard for developing a processed centered architecture

• Written to provide an innovative, yet practice proven approach to process-centered thinking

• Intended for professionals involved in the change process within process-driven organizations

Languages: English

English€29,95

English€15,95

32


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essential reading - Van Haren Publishing...• Detailed case study material supports the practical nature of this title • A key asset in delivering a practical, down-to-earth implementation