Esse

ntial

Of

fice S

kills

Bi

lingu

al (E

nglis

h/Spa

nish)

Ce

rtifica

te

Gettin

g St

arted

Re

quire

men

ts:

B

iling

ual s

kills

in E

nglis

h an

d Sp

anis

h,

as d

eter

min

ed b

y as

sess

men

t

Inte

rmed

iate

to a

dvan

ced

com

pute

r sk

ills

(com

plet

ion

of M

S O

ffic

e® B

asic

B

iling

ual C

ertif

icat

e or

equ

ival

ent

stro

ngly

reco

mm

ende

d)

Pe

rson

al in

terv

iew

Acad

emic

Writ

ing

cour

se (s

tron

gly

re

com

men

ded)

Fo

r mor

e inf

orm

atio

n:

Visi

t us

at th

e

Mad

ison

Col

lege

—So

uth

Cam

pus

22

38

S. P

ark

St.

Mad

ison

, WI 5

37

13

Ca

ll (6

08

) 24

3-4

20

0 (e

n es

paño

l) or

(60

8) 2

46

-64

58

Em

ail:

dc

r@m

atcm

adis

on.e

du

matcmadison.edu/dcr/

Re

al

wo

rld

sm

art

.

Essential

Cler

ical

jobs

are

am

ong

the

top

five

occu

patio

ns fo

r pro

ject

ed g

row

th n

a-tio

nally

. Mad

ison

Col

lege

has

dev

el-

oped

this

cer

tific

ate

to h

elp

you

get

hire

d, p

rom

oted

or u

pdat

e yo

ur s

kills

by

pro

vidi

ng e

ssen

tial o

ffic

e sk

ills

used

in to

day'

s m

oder

n of

fices

.

Be

ne

fit

s

Cu

rr

icu

lum

Re

al

wo

rld

sm

art

.

“Com

ing

toge

ther

is

a b

egin

ning

. K

eepi

ng to

geth

er

is p

rogr

ess.

W

orki

ng to

geth

er

is s

ucce

ss.”

- H

enry

For

d 10

-106

-101

Intro

to K

eybo

ardi

ng

1

Cred

it Le

arn

com

pute

r key

boar

ding

(alp

habe

tic a

nd

num

eric

key

pad)

usi

ng p

rope

r tec

hniq

ue;

deve

lop

spee

d an

d ac

cura

cy.

10-1

03-1

35 W

indo

ws X

P or

1 Cr

edit

10-1

03-1

23 W

indo

ws 7

or

10-1

03-1

24 W

indo

ws Vi

sta

The

Win

dow

s XP

ope

ratin

g sy

stem

: wor

k w

ith

com

mon

ele

men

ts (w

indo

ws,

men

us, t

oolb

ars,

pa

nes,

dia

log

boxe

s an

d H

elp)

, use

acc

esso

ry

prog

ram

s, m

anag

e fil

es/f

olde

rs u

sing

My

Com

-pu

ter a

nd E

xplo

rer,

cust

omiz

e us

ing

the

Con-

trol

Pan

el a

nd m

aint

ain

the

com

pute

r. 10

-103

-137

Wor

d 20

07 B

egin

ning

1 C

redi

t Cr

eate

, edi

t, sa

ve, f

orm

at a

nd p

rint b

asic

doc

u-m

ents

; cut

/cop

y/pa

ste

and

find/

repl

ace

text

; ap

ply

font

sty

les

and

effe

cts;

add

bul

lets

and

nu

mbe

ring;

wor

k w

ith ta

bs a

nd in

dent

s; a

lign

text

; app

ly b

orde

rs a

nd s

hadi

ng; u

se w

izar

ds

and

tem

plat

es to

pro

duce

doc

umen

ts; i

nser

t

head

ers/

foot

ers;

app

ly d

iffer

ent f

orm

attin

g to

doc

umen

t sec

tions

; cre

ate

colu

mns

; in-

sert

Clip

Art

. Cre

ate

and

form

at ta

bles

, mod

-ify

row

s an

d co

lum

ns, p

erfo

rm c

alcu

latio

ns,

sort

tabl

e da

ta, c

usto

miz

e ta

bles

. Pre

requ

i-si

te: C

ompe

tenc

y in

Win

dow

s.

10-1

06-1

72 A

dmin

istra

tive O

ffice

Man

agem

ent

2

Cred

its

Emph

asiz

es th

e of

fice

skill

s ne

cess

ary

to

succ

eed

in a

glo

bal b

usin

ess

in th

e 21

st

cent

ury.

Incl

ude

team

bui

ldin

g, tr

avel

, mee

t-in

gs a

nd m

inut

e ta

king

, Par

liam

enta

ry P

ro-

cedu

res,

man

agem

ent a

nd s

uper

visi

on,

cultu

ral d

iver

sity

, erg

onom

ics,

and

str

ess,

tim

e an

d an

ger m

anag

emen

t. 10

-103

-133

Exc

el B

egin

ning

1 Cr

edit

Intr

oduc

tion

to E

xcel

spr

eads

heet

sof

twar

e.

Crea

te, e

dit,

save

, for

mat

, prin

t, pe

rfor

m

calc

ulat

ions

, cop

y/m

ove

text

and

form

ulas

, cr

eate

cha

rts,

cre

ate

com

plex

form

ulas

and

ex

pand

use

of f

unct

ions

. Pre

requ

isite

: com

-pe

tenc

y in

Win

dow

s 10

-10

3-1

35

or 1

0-1

03

-1

24.

10-1

06-1

39 K

eybo

ard

Skill

build

ing

1

Cred

it Id

entif

y ke

yboa

rdin

g w

eakn

esse

s th

roug

h di

agno

stic

test

s an

d an

alys

es. R

efin

e ke

y-bo

ardi

ng te

chni

que,

incr

ease

spe

ed a

nd

impr

ove

accu

racy

thro

ugh

indi

vidu

aliz

ed

corr

ectiv

e pr

actic

e. P

rere

quis

ite: K

eybo

ard-

ing

Intr

oduc

tion

(10

-106

-101

) or t

ouch

key

-bo

ardi

ng e

xper

ienc

e.

10-1

06-1

64 C

usto

mer

Con

tact

Ski

lls

1 Cr

edit

Exam

ines

wha

t is

the

foun

datio

n of

goo

d cu

stom

er s

ervi

ce, i

dent

ifies

inte

rnal

/ex

tern

al c

usto

mer

s, e

xam

ines

que

stio

ning

te

chni

ques

, exp

lore

s lis

teni

ng s

kills

, exa

m-

ines

cus

tom

er s

urve

ys, d

iscu

sses

dea

ling

with

cha

lleng

ing

cust

omer

s, a

nd e

xam

ines

th

e ro

le o

f the

cus

tom

er s

ervi

ce re

pres

enta

-tiv

e in

toda

y's

busi

ness

wor

ld.