coxbusiness.com For more information on this and other support topics, visit Cox Support on the web at: www.coxarizonahelpdesk.com or call us at 623-322-2000 in the Phoenix Metro Area, 520-884-0133 in Tucson/Southern Arizona, or 800-929-5118 in all other areas. Establishing your Auto Attendant Greeting Log in to MyAccount to verify that your Auto Attendant prompts are set up as requested. Log in to the MyAccount web portal: www.myaccount.coxbusiness.com b. c. d. User Name: [Your Email Address] • Password [Select Forgot Password to reset] a. • Check out sample scripts and recordings • Select voice talent and music • Upload your scripts and submit your order • b. To begin recording, select the plus (+) sign c. Tap the check mark at top when finished, enter the title of greeting, and tap Ok. e. Once you receive your .WAV greeting, right click and save as to your desk top. Note: The filename should contain only the name followed by .wav - Example: maingreeting.wav (remove Ulaw if present). Maximum length for an Auto Attendant greeting is 5 minutes. Option 1 - Cox ProVoice offers professional voice talent for your VoiceManager and IP Centrex service from Cox Business. Even if you choose another method to record your greetings, Cox ProVoice provides helpful ideas for music on hold, on hold advertisements and custom ringback messaging. Visit: www.coxprovoice.com for more information. Its easy to have your greetings professionally recorded: a. • Once logged in to MyAccount, select VoiceManager Tools Select Auto Attendant in the Call Settings tab and Edit Verify that your Business Hours prompts and/or After Hours prompts (if applicable) are set up Open by tapping on the Broadsoft Recorder app on your device. d. Tap the envelope next to your saved greeting, and choose an appropriate email to send b. Select Auto Attendant under the Call Settings tab, then Edit c. Scroll down to Business Hours and/or After Hours, select Custom, and Change Greeting Uploading your greeting(s) - Once your Auto Attendant installation is completed, log back in to the MyAccount web portal and follow these instructions: d. Upload your new greeting(s) and Save Below are options for two different methods to record your greeting(s): Once completed, Cox ProVoice will email the completed .WAV file(s) for you to upload to the MyAccount web portal. Option 2 - Download the Broadsoft Recorder App via iTunes for iPhone or Google Play for Android devices. The app is simple to download and provides an easy way to store greetings on your device or desktop for easy access. After downloading the app, follow the steps below to record your greeting(s): a. Select VoiceManager Tools

Establishing your Auto Attendant Greeting your Auto Attendant Greeting ... Open by tapping on the Broadsoft Recorder app on your device. d. Tap the envelope next to your saved greeting,

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Page 1: Establishing your Auto Attendant Greeting your Auto Attendant Greeting ... Open by tapping on the Broadsoft Recorder app on your device. d. Tap the envelope next to your saved greeting,

coxbusiness.comFor more information on this and other support topics, visit Cox Support on the web at:

www.coxarizonahelpdesk.com or call us at 623-322-2000 in the Phoenix Metro Area, 520-884-0133 in Tucson/Southern Arizona, or 800-929-5118 in all other areas.

Establishing your Auto Attendant Greeting

User Name: [Your Email Address]• Password [Select Forgot Password to reset]

• Check out sample scripts and recordings• Select voice talent and music• Upload your scripts and submit your order•

b. To begin recording, select the plus (+) sign

c. Tap the check mark at top when finished, enter the title of greeting, and tap Ok.

e. Once you receive your .WAV greeting, right click and save as to your desk top.Note: The filename should contain only the name followed by .wav - Example: maingreeting.wav (remove Ulaw if present). Maximum length for an Auto Attendant greeting is 5 minutes.

Option 1 - Cox ProVoice offers professional voice talent for your VoiceManager and IP Centrex service from Cox Business. Even if you choose another method to record your greetings, Cox ProVoice provides helpful ideas for music on hold, on hold advertisements and custom ringback messaging. Visit: www.coxprovoice.com for more information. Its easy to have your greetings professionally recorded:

a. •

Once logged in to MyAccount, select VoiceManager Tools

Select Auto Attendant in the Call Settings tab and Edit

Verify that your Business Hours prompts and/or After Hours prompts (if applicable) are set up

Open by tapping on the Broadsoft Recorder app on your device.

d. Tap the envelope next to your saved greeting, and choose an appropriate email to send

b. Select Auto Attendant under the Call Settings tab, then Edit

c. Scroll down to Business Hours and/or After Hours, select Custom, and Change Greeting

Uploading your greeting(s) - Once your Auto Attendant installation is completed, log back in to the MyAccount web portal and follow these instructions:

d. Upload your new greeting(s) and Save

Below are options for two different methods to record your greeting(s):

Once completed, Cox ProVoice will email the completed .WAV file(s) for you to upload to theMyAccount web portal.

Option 2 - Download the Broadsoft Recorder App via iTunes for iPhone or Google Play for Android devices. The app is simple to download and provides an easy way to store greetings on your device or desktop for easy access. After downloading the app, follow the steps below to record your greeting(s):

a. Select VoiceManager Tools