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EU Aid Volunteer
Handbook
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Content Induction ................................................................................................................................................. 3
Accommodation ...................................................................................................................................... 4
Travel information ................................................................................................................................... 5
IT Material ............................................................................................................................................... 7
Security information Austria ................................................................................................................... 9
Key contacts in Caritas Austria .............................................................................................................. 10
E-learnings ............................................................................................................................................. 11
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Induction The induction for your EU Aid Volunteer assignment will take place in the Caritas Austria Head Office
(top floor) located at: Albrechtskreithgasse 19-21, 1160 Vienna. The induction will begin on Monday
14th January 2018 at 12pm (with a collective lunch) and end on Wednesday 23rd January at noon.
We will all meet outside the Caritas Austria office at 11:50 on Monday 14th January and walk to the
restaurant together: “Liebstöckl” located at Hernalser Hauptstraße 189, 1160 Wien.
During the induction, we will be having lunch in the canteen located on the ground floor of the office
building. If the food in the canteen does not suit you or any dietary needs you may have, there is also
a supermarket around the corner of the office which offers further options for lunch (Billa
Supermarket, Effingergasse 26). The costs for your lunch are to be covered by the subsistence
allowance you will receive for your time in Austria. (Please refer to the contract for more information
on the subsistence allowance).
Please see below a draft schedule for the two week induction. The days will start at 9am (except day
1) and will end on average around 4pm. The schedule may be subject to change; we will inform you
of any changes made, should they occur. A more detailed schedule will be handed to you on the first
day.
Mon, 15th Jan Midday Collective lunch
Afternoon Welcome, introductions & administrative topics
Tues, 15th Jan Morning
Caritas Network
Humanitarian work in Caritas Austria
Afternoon Development cooperation in Caritas Austria
Wed, 16th Jan
Morning Overview of Caritas Austria's regional programmes
Afternoon Quality, Contract and annexes, Insurance
Communications
Thurs, 17th Jan Morning
Caritas Austria National programmes
Nepal – Country session
Afternoon Visit of Caritas projects in Vienna
Fri, 18th Jan Morning
Skype with partner in Nepal
Security briefing
Afternoon Finances
Mon, 21st Jan All day Workshop on Methods and facilitation skills
Tues, 22nd Jan Morning
Skype with partner in Nepal
Monitoring and Evaluation
Afternoon Volunteer motivation
Wed, 23rd Jan Morning
Signing of contract
last admin check-ups
Feedback session
Feedback round, evaluation of induction
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Accommodation
Accommodation in Vienna
We have booked an apartment for the EU Aid Volunteers attending this induction. The apartment is
close to the Caritas Austria office. The apartment is located on the ground floor at: Lerchenfelder
Gürtel 25, 1160 Vienna.
The owner of the apartment is Natalie and you can reach her on the following number should you
have any issues: +43 699 19 13 3110
The first volunteer arriving will be welcomed by the owner (Natalie) and will be shown around and
handed over 2 sets of keys. This first volunteer will be at the apartment for the arrival of the other
volunteers: let them in and show them around.
Wi-Fi is available throughout the apartment. Smoking is not allowed in the apartment; smoking is
permitted on the terrace. Please note that the tap water in Vienna is drinkable water! A supermarket
is located close by the road of the apartment (Thaliastraße or Lerchenfelder Straße).
Waste is to be separated between: residual waste and paper waste. The residual waste is to be
disposed in the courtyard of the building. The paper waste is to be disposed by the entrance of the
building. Glass and plastic bottles can be kept in the kitchen and will be disposed of by the owner.
When leaving the apartment during your stay in Vienna, please make sure the last person leaving
locks the apartment door. The door of the building however does not need to be locked.
There is a washing machine in the apartment.
Check-out is on Thurs 24th January at 11am. We will inform you on the logistics around check out (ie
what to do with the keys in due time).
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Travel information
Public transportation in Vienna
Here is the link for Vienna’s public transportation website. It is very useful for planning journeys and
can be used in English: https://www.wienerlinien.at/eportal3/
Two useful apps are: Qando or WienMobil. Both apps work on smartphones and exist in English. The
apps are useful for panning journeys, finding the closest stop near you etc…
Public transportation tickets: I would recommend you buy a weekly ticket for the first week you will
be in Vienna. For the second week, you can then decide whether it is worth it. The weekly ticket is
valid from midnight on Monday morning until 9.00 am on the following Monday and is valid on all
public transport services in Vienna. The ticket can be purchased online in advance here:
https://shop.wienerlinien.at/index.php/product/7/show/0/0/0/0/buy. Otherwise you can purchase
the ticket at all underground stations (but not at bus or tram stops). The next bigger station where
you could buy the ticket (Lerchenfelderstraße) is about a 3min walk from the apartment. Please note
that the costs of transportation tickets for the duration of your induction must be covered by the
subsistence allowance you will receive.
Directions from Vienna Airport to the apartment
The journey in public transportation will take approximately 1h. Tickets can be purchased just before
heading down to the train tracks and a single journey should cost around 4 to 5 euros. The costs for
this journey will be refunded to you by Caritas Austria upon presentation of receipt/ticket.
There are several possible routes with public transportation from the
airport to the apartment. The best option for the journey with public
transportation is the following:
1. Get the suburban train (S7) in direction of Floridsdorf or
Wolkersdorf and get off at Wien Handelskai (journey approx.
35min) – the trains leave every 30 minutes!
2. Change to the underground (U6) in direction of Alterlaa oder
Siebenhirten.
3. Get off at Thaliastraße.
4. Walk down Lerchenfelder Gürtel to your destination.
It is our common policy to use public transportation. If you feel it is
necessary to take a taxi then please go to the taxi counters which are
in the arrival hall of the airport. These will give you a fixed price and
will cost approximately 35-40€.
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Directions from the apartment to Caritas Austria office
Carita Austria’s office is located at: Albrechtskreithgasse 19-21, 1160 Vienna
The easiest way to get from the apartment to the office is to take the tram number 2 in direction of
“Dornbach” and the get off at “Römergasse” and to then walk down Römergasse for approximately
10min.
Directions from the apartment to the city centre
The easiest way to get from the apartment to city centre is to the tram number 46 (along
Thaliastraße) in direction of Ring – Volkstheater (this end station is the border of Vienna’s 1st
district/city centre.
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IT Material
Laptop
You will receive a laptop from Caritas Austria. The laptop will be handed over to you (you will either
receive it during the briefing in Vienna, or you will take over the laptop from a volunteer who is
currently in the field). The Caritas Austria IT colleagues will assist you for the set-up of the laptop.
When using the laptop, please be aware of the terms and conditions in the “Data Confidentiality”
and in the “Privacy Notice for Employees”, two of the annexes to your EU Aid Volunteer Agreement
you will be signing during the induction in Vienna.
For any questions regarding data protection/sensitive data please contact our Data Protection
coordinator Manfred Aichinger: [email protected] +43 664 8266907
Robbery and/or theft of the laptop is to be communicated immediately to datenschutz@caritas-
wien.at (also on Sundays and bank holidays).
For the installation of programmes on the laptop please use the following administrator login:
- Login: .\ladmin
- Password: !b@dminCW
For any issues with the laptop please contact the Caritas Austria IT- Helpdesk [email protected] / +43 1 488 31 710
Mobile phone
You have the option of receiving a standard smart phone from Caritas Austria for the duration of
your deployment. The same guidelines as for the laptop are valid for the smart phone.
USB Stick
You will be handed a USB Stick with a wide range of documents from administrative and contractual
documents (including the annexes) to more content and country specific documents. The USB stick
includes the following:
Schedule of the Induction
General Caritas Austria documentation and literature
- Position papers
- Programme strategies
- Organigram of Caritas Austria National Office
Annexes to contract
- Security plan of the country of assignment
- Caritas Austria Security Policy
- Caritas Austria Child Protection Policy
- Code of Conduct for Caritas Staff
- Caritas Internationalis Code of Ethics
- Directive on combatting corruption & mismanagement
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- Caritas Internationalis Partnership Principles
- Cigna Insurance policy
- Privacy notice for employees
- Data confidentiality
General Humanitarian Aid documentation and literature
- Minimum Standards for child protection in humanitarian action
- The Code of Conduct for the International Red Cross and Red Crescent Movement and Non-
Governmental Organisations in Disaster Relief
- Minimum Standards for Education: Preparedness, Response, Recovery from the International
network for education in emergencies
- LEGS Handbook: Livestock Emergency Guidelines and Standards
- The Sphere Handbook: Humanitarian Charter and Minimum Standards in Humanitarian
Response
CI Toolkit
- Core documents
- Manual
- List of resources
Other
- Useful contacts
- Constant companion template
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Security information Austria
The current security situation in Austria is calm and stable. In general, staff and visitors are safe
travelling and walking about in Vienna. You should be careful to keep your belongings with you at all
times and not leave bags open or unattended. It is not usually necessary to carry large amounts of
money on your person, there any many cash points and banks across the city. Please always carry a
valid ID card on you when walking about in Vienna. Please see table below for detailed security
information.
Overall country LOW Normally calm and predictable.
Political/social context
LOW
Political and social situation is generally calm and under control.
The Austrian government is reliable and stable.
There is no targeted attempt to harm NGOs or limit civil society
space.
Crime
LOW
There is generally low street crime. Incidents of violent crimes are
rare.
Beware of pickpockets and ATM Fraud – seek advice from our
security officer (see contact details below) if you have any doubts
or queries
Conflict LOW No major conflicts in Austria at present.
Travel risks
LOW
Road accidents do happen; follow national speed limits and
authorities guidelines if driving.
Air travel is considered safe and reliable.
There are no travel restrictions in place.
Terrorism
LOW
Organized anti-government groups may be active but not strong
enough to threaten the government.
Threat is considered by the government as a low possibility.
There is no direct threat to NGOs.
Hazards and disasters
LOW
The risk of natural occurrences and disasters such as floods, storms
etc. may exist but is not very high.
In the event of a disaster, there is generally appropriate
infrastructure available to contain the damage.
Comms, security and health infrastructure LOW
Communication facilities are generally reliable (phones, internet).
Police and other law enforcement agencies are in good order and
trusted by public.
Medical facilities and fire response and rescue services are in good
order. Threat of epidemics and disease is generally low.
Emergency services and hospitals in Austria
Police 133 Fire Brigade 122
Ambulance 144 European emergency number
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Hospitals Vienna General Hospital, Währinger Gürtel 18-20, 1090 Wien
+43 01 404000
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Key contacts in Caritas Austria
Name Role/Position e-mail and mobile
Aglaia d’Aligny EU Aid Volunteer coordinator
+43 676 33 64 176
Silvia Holzer EUAV Project Manager [email protected]
+43 664 8266929
Sabine Wartha Head of Humanitarian Aid Department
+43 664 8266900
Andrea Zauner-Braun Security Officer [email protected]
+43 676 3364178
Manfred Aichinger Data protection coordinator
+43 664 8266907
Anja Gartner Junior project officer [email protected]
+43 676 7805672
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E-learnings During the two inductions weeks you will be given some free reading/learning time. I would like to
recommend the following trainings for this time and beyond:
Humanitarian standards:
Core Humanitarian Standard: https://kayaconnect.org/course/info.php?id=260 This e-learning provides an introduction in the Core Humanitarian Standards. It presents how the CHS have been developed and how they are based on the basic humanitarian principles. The course explains the nine commitments of the CHS and how they are structures in key actions, organizational responsibilities and indicators. It also helps to understand the linkage between the CHS and other, more technical minimum standards in humanitarian aid. Duration: 2-3 hours Additional materials and documents regarding the CHS (including another e-learning on the CHS self-assessment process) are available on the CHS website.
Humanitarian Essential Learning Pathway: https://www.disasterready.org/courses This 19-hour curriculum is designed for those new to the humanitarian and development sector, individuals experiencing their first field assignment or for experienced essentials necessary to be effective in their role. Through a combination of online courses, videos, and guides, this learning pathway will help familiarize you with the international standards and best practices that underpin effective and accountable humanitarian actions. Duration: 19 hours
Introduction to Coordinated Needs Assessment – Key Concepts: https://www.acaps.org/resources/elearning/1 In cooperation with Geneva Centre for Education and Research in Humanitarian Action, University of Geneva, ACAPS has developed an online training course, which covers the basics of coordinated needs assessment in emergencies. It can be used to for assessments, as an introduction to more in-depth face-to-face training, or for researchers/students wanting an introduction to humanitarian needs assessment. Duration: 6 hours
Sphere Standards: http://www.sphereproject.org/learning/e-learning-course/ Online Course: The Sphere Handbook in Action e-learning course brings the Sphere principles and standards to life through the use of realistic scenarios, helping the learner to get acquainted with them and to understand how to use them holistically. The course will be beneficial to anyone involved in humanitarian response: from people new to Sphere principles and standards to experienced staff who already work with them but may appreciate tips on how to use them better. Duration: 30 hours
Caritas Procedures
CI Toolkit for Emergency Response: http://community.caritas.org/intranet/documents/#list/2855
Introduction to CI Emergency Protocols: https://www.youtube.com/watch?v=0to7to7PQy4&list=PLuQafgNw_znwCaHaLM6WpP9L_DPSstdNv A short video on the Caritas Internationalis tools and protocols to support coordination and increases surge capacity in the confederation on humanitarian response. Duration: 3 min
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Project Cycle Management
Introduction to the logical framework approach: https://youtu.be/L8n4PwpFsHc Video; Duration: 5 min
RapidPro: www.techchange.org/online-courses/rapid-pro-essentials/ RapidPro is a powerful tool that allows you to connect directly with a user on their mobile phone over SMS, voice, or social media without the help of a software developer, making it easy to adapt for different contexts and needs. This free on-demand course was developed by UNICEF and TechChange to build the capacity necessary to successfully design, deploy and scale SMS, IVR, and social media-based interactions using RapidPro. Duration: 1-1,5h
Needs Assessment: http://training.kobotoolbox.org/ Following an earthquake scenario, all steps of planning and conducting an assessment are presented. The training is structured in four sections: Assessment preparation; Design and planning; The training also provides an introduction into the Kobo Toolbox, an open source data collection tool specially designed for humanitarian work; Data collection Duration: aprox. 4 hours
MEAL: http://www.ics.crs.org/course/meal-emergencies-curriculum Each topic has video materials, questions/quizzes, graphics, learning resources. After successful completion of each section, online certificate is given (PDF) to be printed or saved. Depending on a person's background on HA, it may take around 1-2 hours each section, or even more if they want to go through necessary readings, get familiar with the glossary, etc.
Security: www.ifrc.org/learning-platform IFRC training: 10 modules covering the following subjects: Security framework, Personal security, Vehicle safety and security, Field movement, security at Federation Premises, Security and Beneficiary Interaction, Communications, Health in the field, Natural disasters, Dangerous situations. Although some short parts of the training are Red Cross specific, the training offers a good introduction in the most important aspects of security when working in a field mission. The training is very practical, including also some video materials. All ten modules end with a set of questions, which have to be answered before advancing to the next module. After a final test, participants obtain a certificate. Duration: 35 min
Nutrition, Food Security and Livelihoods
Toward Resilience: Principles in Practice: http://reliefweb.int/training/770081/toward-resilience-principles-practice Toward Resilience: Principles in Practices: ECB`s Toward Resilience Guide has emerged as the recognized ‘go to’ resource on incorporating disaster risk reduction& climate change adaption principles into relief and development programming. Developed in collaboration with members of the ECB Project and DisasterReady.org, Toward Resilience: Principles in Practice is a 75 minute e-learning course that helps learners understand how these communities are threatened by hazards and the effects of climate change. Based on three real world case studies, the companion course illustrates the benefits and key elements of an integrated approach to building resilience to disaster and climate change risk. Duration: 1,5 hours
Basic Concepts in Nutrition: https://ready.csod.com/LMS/LoDetails/DetailsLo.aspx?loid=e7a55336-dffa-44c5-8373-a897ceb8c32f%20%C2%A0#t=1 Online Course: This 60-minute online course covers basic concepts in nutrition, food commodities
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and specialized nutrition products, and provides an orientation to the World Food Program’s (WFP) nutrition policy and programming. It is designed for humanitarian and development workers involved. Duration: 1 hour
Gender
Gender justice: https://ready.csod.com/LMS/LoDetails/DetailsLo.aspx?loid=3238737f-76bc-4326-bb81-1f4d1c7332c4#t=1 This 90-minute online course provides the learner with a solid understanding of the terms and ideas related to gender justice and women’s rights. Through practical examples, the course illustrates Oxfam’s approach to Gender Justice and how Gender Justice impacts humanitarian work. Duration: 90 min
