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EURO ANSWER We are the our client’s first partnership choice. What we believe in?. Superior customer experience Business through innovation Added business value. Strategies. Excel our clients’ expectations Create an innovative & entrepreneurship culture Capture value. - PowerPoint PPT Presentation
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EURO ANSWER
We are the our client’s first partnership choice
Superior customer experience
Business through innovation
Added business value
What we believe in?
Excel our clients’ expectations
Create an innovative & entrepreneurship culture
Capture value
Strategies
up to 80 seats
2 CEE offices
24/7/365 coverage
Up to 600.000 calls / year
Over 1.500 K minutes /year
80/20 Service Level / call center
Facts & Figures
Inbound ServicesHelpdesk
Customer Info Line Customer Hot Line
Customer Transactions SupportOrder Line
Acceptance Line (b2b market)Social Monitoring Campaigns
Outbound Services - Telemarketing
Data EntryData Cleaning & Validation
Market Research (CATI)Debt Collection
Reminder CampaignsDirect Mailing Follow Up
Customer/Employee Satisfaction SurveysTelesales
Value-added services
Regular activity analisys and optimisation proposals
Standard local and toll free numbers in more than 30 different countries in EMEA and the US
SMS, IVR, FAX, E-archiving services
Staffing cost reduction
CAPEX investment (technology) and operational cost reduction
Use of best practice trained professionals
Swift and smooth technical set-up
Guaranteed payback to our clients
HP INTERNATIONAL
HP ROMANIA
BLUE AIR
ING BANK
INTESA SAN PAOLO BANK
UNICREDIT LEASING
ORACLE
SAP
CEZ
SANOFI-AVENTIS
OMV
HBO
INBEV
COLGATE PALMOLIVE
Some of our clients …
Languages
English*Russian*
German* Italian*French
SpanishRomanian
TurkishMacedonian
Slovenian Serbian
CzechPolish
Slovakian Croatian
GreekBosnian
BulgarianAlbanian
