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EUROPEAN QUALITY AWARD
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Designed to increase
awareness throughout the
European community andbusinesses, of growing
importance to their
competitiveness in global
market.
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2 types
Given to companies thatdemonstrate excellence inquality
management practice
by meeting the award criteria
Europeanqualityprize
Awarded to most successfulapplicantEuropeanquality
award
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This distinction is awarded annually by theEuropean foundation
for Qualitymanagement to the organization that is thebest proponent
in Europe of Total qualitymanagement
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Few awards.
The first award was made in 1992 to RANK XEROX.Subsequent
winners are:
Milliken Europe
D2D (Design to Distribution) Texas Instruments
Bridgestone
SGS-Thomson
TNT UK Yellow Pages
Nokia etc..
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Applicants
Demonstrate that their tqmapproach has contributed
significantly in satisfying theexpectations of customers and
employees
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European Quality Award Business
Excellence Model
The EFQM Excellence Model is the most popular quality tool
inEurope, used by more than 30 000 organizations to improve
performance.
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The most commonly used self assessment framework isthe EFQM
Excellence Model developed by theEuropean Foundation for Quality
Management. This is
the basis for the UK Business Excellence Award Organizations
complete a structured self-assessment
against nine parameters:
Five Enablers, concerned with what is done to run the
organization and how it is operated. How well theorganizations
is run in terms of:
Leadership
People
Policy and Strategy
Partnerships and ResourcesProcesses
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Four Results, concerned with what theorganization has achieved
and is achieving asseen by the stakeholders. How well
theorganization delivers in terms of:
People Results
Customer Results
Society Results
Business results
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Results are driven by enablers.
Result criteria consists of people satisfaction,
customer satisfaction, impact on society andbusiness
results.
Enablers are the means by which anorganization approaches its
businessresponsibility.
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