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IBM Services WorldwideEPD INTRODUCTION
Do you need to buy IBM services abroad?
Europlus Direct can help.
Approved worldwide Channel Partner for IBM Global Services.
Suppliers of IBM Services worldwide, wherever your business is located.
IBM Services WorldwideEPD OVERVIEW
• If IBM Services are purchased outside of the country where the hardware is located, then service will not be redeemable should you experience hardware failure.
• Business Partners, Distributors and End-users buy IBM Services in-country from EPD
• 42,000 IBM Service sold since 2004
• 340 Business Partners have bought from EPD
• 35% of EPD’s total revenue generated Worldwide Cross Border IBM Maintenance Contracts and IBM ServicePac
• EPD International set up in 2010 as a IBM Services Distributor in 22 Sub Saharan African countries
• IBM Spare Parts Hubs in 4 African markets
IBM Services WorldwideGEOGRAPHICAL REGIONS
• One IBM Worldwide Account Manager• One invoice for multiple countries in your chosen currency• Free registration of your IBM ServicePac• 30 day reminder for expiring support• 100% focus on IBM services - we don’t sell hardware• Data confidentiality• We deal direct with you, NOT your end users• Seamless order fulfilment
IBM Services WorldwideWHY USE EUROPLUS DIRECT?
IBM - ServicePac | ServiceSuite | Upgrades | Post Warranty | Software | Multivendor
IBM Services WorldwideEPD SERVICE PROCESS
Contact EPD – +44 845 076 0061Assigned a dedicated Worldwide Account Manager
Provide EPD with hardware details, support requirements, hardware location, preferred service level.
EPD takes the configurations and approach each IBM Distributer in the respective countries to acquire quotes.
EPD will present available options and costs to the customer in the currency of choice.
EPD requires a signed quotation. Upon receiving payment, agreements will be acquired from respective countries.
EPD will register all ServicePac free of charge. Maintenance agreements must be signed by customer.
EPD will notify the customer 30 days prior to support expiry and offer quotation for an extension.
Europlus sell services globally inline with IBM List price – we buyfrom the distributors at areduced rate therefore ourservice is at no additional costto the customer.
IBM Services WorldwideEPD WORLDWIDE CHANNEL
We have established relationships with over 230 distributors and 145 business partners in 46 countries
IBM Services WorldwideEPD GLOBAL OFFICE LOCATIONS
7 offices worldwide
50+ employees worldwide
In the period of time I have worked with Europlus Direct (since March 2008) I have received high
level of service and professional assistance on IBM warranty requirements. Prompt response to
all our questions and issues, assistance in understanding IBM’s warranty terminology and
rolls, including assisting us to build an inter-company process to assure our customers and sales
manager have full visibility on IBM’s warranty options. “
“Europlus are nothing short of excellent. They are very proactive with their renewal notices and
deliver their service in an extremely professional manner. I’ve been working with them for a
number of years now and can thoroughly endorse the service they provide.”
IBM Services WorldwideEPD TESTIMONIALS
“I was very happy with the service offered by Europlus Direct regarding the purchase of
ServicePac and would most definitely use them again.”
T: +44 845 076 0061
W: europlusdirect.com
For pricing and delivery times please contact us today.
Thank you
