EvaluatingEGOV:potentialandimpact

Luís Soares Barbosa

ActionLineC7.E-government:EradicatingPovertyandPromotingProsperitythroughDigitalGovernment

WSIS– 15June2017

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PLAN

1 Context From e-Government to Digital Governance

2 Two challenges to EGOV From software to everywareCommitment to inclusiveness

3 Measuring instruments What tomeasure

4 Re-thinking EGOV evaluation

From benchmarking to benchlearningImpact on sustainable developmentBack to basics: DataPartnerships for EGOV evaluation

WSIS 2017 – Action Line C7 Geneve | 15 June 2017| 3

CONTEXT

Frome-GovernmenttoDigitalGovernance

Increasingthequalityandefficiencyofinternaloperationsinaspecificsector

Deliverbetterpublicservicesinthespecificsectoracrosstraditionalandelectronicchannels

Facilitatingadministrativeandinstitutionalreforminthespecificsector

Engagingcitizens,businessesandothernon-stateactorsinspecific-relateddecision-making

Supportingpolicygoalsthattargetspecificsectorsdevelopmentinspecificareas

Technological

Organizational

Socio-economic

Sector-specific

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CHALLENGES

A.Theriseofeveryware

• …removesfromtheStatetheinformation“monopoly”• …andchangesthenatureoftherelationshipswiththeState:froma

hierarchical structuretoanetwork

Governmentsaspublic-servicecentersthatareevaluatedontheirabilitiestodeliverthroughthemostefficientandindividualizedchannels.

B.Commitmenttoinclusiveness

• …challengestothewaygovernanceisconceptualized.• EGOVasaninstrumentforsustainabledevelopment

Example: e-platformsforlandregistrationandmanagement

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MEASURING: INSTRUMENTS AND CHALLENGES

Measuring:achievements,weaknesses,challenges

EvaluationDimensions

• Transformationaleffects• Infrastructureinvestments• Politicalandsociologicaleffects• Economicandsustainabilityimpacts

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RE-THINKING EGOV EVALUATION

• Frombenchmarkingtobenchlearning:focusonimpact(uniformityisnotinclusive)

• Impactonsustainabledevelopment(example:e-procurementplatforms)

• Backtobasics:Data!(diversificationofsources;bigdata;datafromthedemand-side)

• PartnershipsforEGOVevaluation:amulti-stakeholderexercise(researchinstitutions;privatesector;citizens)

WSIS 2017 – Action Line C7 Geneve | 15 June 2017| 7

RE-THINKING EGOV EVALUATION

• Frombenchmarkingtobenchlearning:focusonimpact(uniformityisnotinclusive)

• Impactonsustainabledevelopment(example:e-procurementplatforms)

• Backtobasics:Data!(diversificationofsources;bigdata;datafromthedemand-side)

• PartnershipsforEGOVevaluation:amulti-stakeholderexercise(researchinstitutions;privatesector;citizens)

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