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EvaluationofAlaska’sEarlyResolutionTriageProgram
50 days172 days
ERPPROCESS
TYPICALDIVORCEORCUSTODYPROCESS
WhycreateERP?• High rate of self-representation• Poor fit between adversarial
process and family disputes• Desire for
– Efficiency – Triage cases– Early intervention – Simplified process
FoundationalServicesInPlace• MatureSelf-HelpCenter
– Completeformsandinstructions– Establishednetworkoflegalandnon-legalreferrals– Activecustomerdrivenfeedbackloopthroughanalyticsandanecdotes
– Consumerbuy-in• JudicialBuy-In
– Trust&Confidence– Skilledatusingself-helpservicestosupportthecourtroom
– Activecasemanagement• Clerk’sOfficeBuy-In• EstablishedUnbundledProgram
AlaskaEarlyResolutionProgram• SelfHelpCenterscreensallcontestedfamilylawcasesw/2SRLs– 52-58%includedinERP
• Settlementapproach– goalistoresolvebyagreement• 6-8cases/hearing• Assignsappropriatelegalresource:
– 2volunteerunbundledattorneys– Mediator– Settlementjudge
• Finalpaperworkdoneincourtroom• 80%ofcasesresolvebyagreement• Timesavingsforlitigants• Timesavingsforthecourt 5
TriagingtheCase
Paperworkfinalizedincourtroom
ControlGroup
1: ERP Cases That Settled
2: Control Group Cases
ProcessStepsAnalysis
fileCustomerservice
Civildept.
records Civildept.shelf
Sorttable records
Judicialasst.
judge Judicialasst.
records
civil
In-courtclerk
records
