A platform where healthcare professionals in Malaysia learn and discuss strategies leading to quality and innovation in healthcare delivery

mypatientcare.sphereconferences.com

Organised by Supporting Association

12 - 14 August 2014Sunway Pyramid Convention Center Kuala Lumpur, Malaysia

Datuk Dr. Noor Hisham bin AbdullahDirector General Ministry of Health Malaysia

Dr. HM GohMedical Director and Chief Operating Officer University of Malaya Specialist Centre

Dato’ Amir Firdaus AbdullahSenior General Manager of Group Operations Pantai Holdings Berhad

Dato’ Dr. Chan Kok EweMember of Board of Directors Island Hospital Penang

Dr. Chong Su-LinChief Executive Officer Prince Court Medical Centre

Quality & Innovation

Event Highlights

25 leaders from healthcare institutions

Case studies from Singapore, Hong Kong and Philippines

Site tour to Malaysia’s world class hospital for medical tourists(Awarded by MTQUA in 2013)

HRDFCLAIMABLE

SBL Scheme

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Premium Exhibitor

Over the past decade, healthcare providers in Malaysia have steadily elevated its standards in healthcare through strong focus on safety and quality in clinical outcomes. However, healthcare is undergoing a radical shift, and success is no longer measured only by good clinical outcomes, and efficient care at low cost, but also by the quality of the patient experience during the treatment. Patients are becoming increasingly discerning and healthcare providers must move fast to meet these demands.

Patient-centered care has thus become an area of focus for healthcare providers. Veering away from the standard approaches of patient interaction, a new type of service acumen needs to be developed.

Patient Care Malaysia is the platform for patient care professionals to exchange ideas, discuss strategies to develop more efficient operational systems, integrate innovative processes and technologies, and discover ground-breaking practices that will differentiate providers to propel the quality of patient care in Malaysia to new heights.

Bring your colleagues along and enjoy special group registration savings. For more information and to register, call Nino at +65 6848 5376 or email him at nino@sphereconferences.com

WhoWill You Meet?By Industry By Job Title

Aboutthe Conference

2%Data management, storage and security

1%HIS / CIS / EMR / patient record system providers

80%Secondary Healthcare/Acute Care

10%Tertiary Healthcare

1%Integrated care solution providers6%

Other Healthcare Technology 12%

Head of Patient Support/ Patient Experience

CEO

5%Head of business development / Strategic Initiative

15%Head of quality assurance, improvement and safety

20%Head of Nursing

12%20%

COO/Head of operations

10%CIO/ Head of IT

6%Medical director

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ConferenceAgenda DAY 1 12 August 2014 , Tuesday

DEVELOPING A PATIENT-CENTERED CULTURE

1415 Empowering patients and doctors towards participatory care - Driving cultural change in a large academic medical centre

Dr. HM Goh, Medical Director and COO, University of Malaya Specialist Centre

1445 Panel Discussion

Leadership in healthcare: Enabling ownership of the patient experienceStanley Lam, Chief Executive Officer, Mahkota Medical CentreDr. HM Goh, Medical Director & COO, UM Specialist CentreChin Wei Jia, Chief Executive Officer, Regency Specialist HospitalDr. Chong Su-Lin, Chief Executive Officer, Prince Court Medical CentreModerator: Michael Wong, Chief Executive Officer, Pantai Hospital Ayer Keroh

1530 Afternoon Refreshments

WORKSHOP: TRANSFORM THE ENTIRE ORGANIZATION

1605

The mindset for customer service excellenceAre you and your colleagues ready to provide world-class healthcare services? Do you have the right customer-service mindset for it? In this workshop, whether you are a manager or a frontliner, GK will share with you on how to• Inspire yourself and your colleagues to give good

customer service • Ensure the right jobfit through EQ/EI level analysis and

capitalizing on unique strengths • Determine whether you and your colleagues are actively

engaged or actively disengaged• Understand the need to be committed – ABCD

and CARE• Develop a “CEO mentality” for yourself and your

colleagues• Empathize with patients and visitors • Look into two operational areas: Moments Of Truth,

and Barriers Busting GK Lim, President, HRD Gateway Sdn BhdDelegates will be in for a fruitful learning experience as the workshop will be interactive and includes plentiful time for Q&A

1740 Chairperson’s Closing Remarks

PROVIDING WORLD-CLASS HEALTHCARE SERVICES: IS MALAYSIA THERE YET?

0850 Chairperson’s Opening Remarks

0900 Opening Keynote Address

Beyond Vision 2020: Preparing Malaysia for a sustainable healthcare system

Datuk Dr. Noor Hisham bin Abdullah, Director General, Ministry of Health, Malaysia

0915 The story so far: A leader’s insight to patient care management

Dato’ Dr. Chan Kok Ewe, Member of Board of Directors, Island Hospital

0945 Medical tourism: Malaysia’s ambition to be the top healthcare destination and its impact on care delivery

Dato’ Amir Firdaus Abdullah, Senior General Manager of Group Operations, Pantai Holdings Berhad

1015 Morning Refreshments

1045 Leadership Panel Discussion

Strategies to manage the increasing demands of Malaysian healthcare consumers

Dato’ Dr. Chan Kok Ewe, Member of Board of Directors, Island Hospital Anwar Anis, Chief Executive Officer, Pantai Hospital Kuala LumpurDato’ Amir Firdaus Abdullah, Senior General Manager of Group Operations, Pantai Holdings Berhad Dato’ Dr. Au Yong Kien Hoe, Chief Executive Officer, Normah Medical Specialist CentreModerator: Dr. Chong Su-Lin, Chief Executive Officer, Prince Court Medical Centre

INCULCATING NURSING LEADERSHIP

1130 Elevating the role of nurses with increased autonomy and authority for better patient care

Reserved for MOH Malaysia

1200 The evolution of nurses’ role throughout the decades

Dr. Annabelle Borromeo, Senior Vice President for Hospital Operations and Chief Nursing Officer, St. Luke’s Medical Center, Philippines

1230 Panel Discussion

Overcoming common management dilemma faced by nurse managers

Yew Oi Khuan, Director of Nursing, Hospital FatimahMariam Madhar Ali, President, Malaysia Nurses AssociationModerator: Dr. Annabelle Borromeo, Senior Vice President for Hospital Operations and Chief Nursing Officer, St. Luke’s Medical Center, Philippines

1315 Networking Lunch

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ConferenceAgenda DAY 2 13 August 2014 , Wednesday

1400 Case Study

Incident Reporting and Management: Experience of AIRS-3 in regional hospital in Hong KongDr. Aboo Gloria Halima, Senior Nursing Officer (Quality & Safety), Hong Kong East Cluster, Hospital Authority, Hong Kong

1430 Enhancing patient safety through a bottom-up approach – is it up for consideration?Dr. Nor’Aishah bt Abu Bakar, Senior Principal Assistant Director, Medical Care Quality, Head of Patient Safety Unit, Ministry of Health, Malaysia

1500 Afternoon Refreshments

WITH THE PATIENT IN MIND: INNOVATIVE PATIENT FLOW PROCESSES

1530 Case Study

Re-designing the patient experience: Effective management of staffing and healthcare provider resources to eliminate patient flow bottlenecksMichael Wong, Chief Executive Officer, Pantai Hospital Ayer Keroh

1600 Case Study

Breaking down silos to improve patient flow and hospital efficiencyGerrie Martin, Director of Performance Improvement, Penang Adventist Hospital

1630 Case Study

Shortening the response time in unscheduled admissionsDr. Terence Leslie de Silva, Medical Director, Gleneagles Hospital Kuala Lumpur

1700 Case Study

Clinical handover system with implementation of MEWS in a regional hospital in Hong KongDr. Leung Chi Man, Deputy Service Director (Quality & Safety), Hong Kong East Cluster, Hospital Authority, Hong Kong

1730 Chairperson’s Closing Remarks

1740 End of conference

FORWARD-THINKING: GEARING UP FOR THE FUTURE

0900 Chairperson’s Opening Remarks

0905 Case Study

Singapore’s Healthcare experience: The Regional Health System - Latest Changes for SingaporeanJonathan Tan, COO and Director of Corporate Development, AsiaMedic Limited, Singapore

0935 Propelling future care with patient-oriented health informaticsAdam Chee, Chief Advocacy Officer, Binary Healthcare

1020 Morning Refreshments

HEALTHCARE TECHNOLOGY: HAVE WE FULLY EXPLORED ITS POTENTIAL?

1050 TeleHealth-enabled : Shifting healthcare from Hospital to Home with better outcomes and lower costFernando Erazo, Senior Director, Hospital to Home, Philips Healthcare in Asia Pacific

1120 Panel Discussion

Achievements of health informatics so far and exploring further potentialReserved for Telehealth Division, MOH, MalaysiaKumaravel Muniappan, Head of IT, Pantai Hospital Ayer KerohDr. HM Goh, Medical Director and COO, University of Malaya Specialist CentreModerator: Adam Chee, Chief Advocacy Officer, Binary Healthcare

1205 Networking Lunch

INDIRECT PATIENT CARE: COMMITMENT TOWARDS QUALITY & SAFETY

1300 Patient-centered care through quality assurance, quality improvement and patient safetyAnwar Anis, Chief Executive Officer, Pantai Hospital Kuala Lumpur

1330 Case Study

Normah Medical Specialist Centre’s journey towards excellence in patient care quality and safetyDato’ Dr Au Yong Kien Hoe, Chief Executive Officer, Normah Medical Specialist Centre

THIS EVENT IS HUMAN RESOURCES DEVELOPMENT FUND (HRDF) CLAIMABLE!Administered by Pembangunan Sumber Manusia Berhad (PSMB), HRDF was established in 1993 with the aim of developing quality human capital and a world class workforce in achieving a high income economy based on knowledge and innovation in the nation’s quest to attain the status of a developed country by the year 2020.

Take advantage of this training fund to upgrade yourself.

For more information, please visit www.HRDF.com.my

HRDFCLAIMABLE

SBL Scheme

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Site Tour to Prince Court Medical Centre14 August 2014, Thursday | 09:00hrs – 12:00hrs

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Aside from recognition for its outstanding achievements and breakthroughs in the field of medicine, Prince Court Medical Centre is an environmentally-friendly facility designed for patient safety, comfort and care.

The hospital features separate critical care units for general intensive care, coronary care, neurological care, burns and neonatal intensive care, with single occupancy private rooms for privacy and protection against possible cross-infections. It is the only hospital in Malaysia that has achieved Stage 6 in the HIMMS EMR Adoption Model, an advanced global healthcare IT benchmark that signifies its clear goals for improving patient safety, minimizing errors, and prioritizing IT implementations towards a paperless environment.

Appreciating that prevention is better than cure, Prince Court supports the community in healthy living and preventive care with its Lifestyle Modification Centre that covers all aspects of wellness – lifestyle, exercise, attitudes and nutritional awareness – in a multidisciplinary holistic approach.

With its tagline “Prince Court cares”, Prince Court Medical Centre strives to provide the best for its guests.

* Transportation provided from Sunway Pyramid Convention Centre to Prince Court Medical Centre and return.

Join us in this tour to experience and witness Prince Court Medical Centre’s world-class hospitality and healthcare delivery! To register, contact Lily Low at +65 6848 5372 or email lily@sphereconferences.com

Limited to first

30 attendees only*

8 reasons to attend

Meet the most influential leaders in healthcare helming the development of patient care delivery

1. Benchmark your operations against Malaysia’s leading hospital operators and learn best practices

2. Analyse new management strategies to maximize efficiency and optimize cost

4. Achieve continuous improvements in your operations and projects through technology showcases and success stories

3.

Explore new partnership opportunities and increase your hospital’s point of presence in Malaysia

5. Engage in meaningful discussions with your peers on how to meet patients’ growing demands

6. Interact with leading hospital operators and access the latest opportunities in projects and expansions

7. Update yourself with the latest developments in healthcare management, technology, innovations and processes

8.

While dealing with the rising patient demands for better and quality healthcare services, healthcare providers have been re-defining process flows, adopting models and technologies to transform themselves to be patient-centered.

Do you have the solutions that can help these healthcare operators? If so, take this opportunity to raise your corporate profile and demonstrate your expertise while generating leads from your key verticals.

As a sponsor, we can help you to:- Meet the right people

- Secure one-to-one meetings with key prospects

- Impress your potential clients with new innovations

- Raise your company profile by reaching out to more than 200,000 targeted executives

- Host social activities with 200 senior executives

Be a part of Malaysia’s only patient care conference – reaching out has never been so easy.

Malaysian Healthcare Institutions are looking for solution providers like you!

Contact Jason Lim at +65 6848 6051 or email him at jason@sphereconferences.com to find out how we can help you to arrange for face-to-face meeting with these healthcare operators

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Sponsors &Partners

Media Partners

Meetour partners

Supporting Association

PhilipsPeople focused, healthcare simplified.

At Philips, we try to simplify healthcare through combining our unique clinical expertise with human insights to develop innovations that ultimately help to improve the quality of people’s lives.

With a growing presence in cardiology, oncology, and women’s health, we focus on the fundamental health problems with which people are confronted, such as congestive heart failure, lung and breast cancers and coronary artery disease.

Our focus is to deliver value throughout the complete continuum of care: from disease prevention to screening and diagnosis through to treatment, monitoring and health management. Philips is dedicated to making an impact wherever care happens, within the hospital - critical care, emergency care and surgery – and, as importantly, in the home.

PremiumExhibitor

10 – 12 November 2014 Suntec Singapore Convention and Exhibition Centre, Singaporewww.patientcareasia.com

About eventFollowing the success of the inaugural Patient Care Asia 2013, the next edition will be back with a bigger and better event in 2014.

Continuing with the aim to propel the quality of patient care in Asia, the 2014 edition will maintain strategic discussions on back-end operations to improve patient care, and in addition, delve more into the main touch points between the hospital and its patients – front line operations and nursing.

What’s new for 2014?• Country-focused session for best case practices from the region.• Cross-industry insights – what the healthcare industry can learn

from other customer-centric industries• CEO roundtable discussion

For sponsorship opportunities, please email nino@sphereconferences.com or call him at +65 6848 5376

What delegates said about Patient Care Asia 2013

Jane Chong, Asst Manager – Operations,

Tan Tock Seng Hospital, Singapore

“Many different perspectives from

speakers from different countries. Overall, an

excellent mix!”

Dr. Eric Ng, Chief of Service of the Dept. of Medicine & Geriatrics,

and Director, United Ambulatory Care Centre, Hong Kong

“The conference successfully facilitated the exchange of ideas and down-to-earth

solution strategies. The close and friendly environment had created the potential for such

intimate interactions.”

Quick facts on 2013!• Over 300 healthcare professionals attended• 13 countries represented• 27 hospital operators attended• 85% of the attendees are coming back again in 2014

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Sphere’sHealthcare Series

Attention to all Human Resource Managers from Hospitals across Asia!Are you looking for events to send your staff for training and development purposes? Evaluating conference pricing and the value it will bring? Take advantage of our group bookings of up to 20% discount and save training dollars today!

For more information on our above events, please do not hesitate to call Nino Roque Safred at +65 6848 5376 or email him at nino@sphereconferences.com.

Who should attend?

Head of F&B1 2Executive Chef

3 Heads of Nutrition/ Dietetics

4Directors of Operations

5Heads of Patient Services/

Experience

23 - 25 June 2014 Suntec Convention & Exhibition Centre, Singaporewww.foodservices.sphereconferences.com

In the age of patient-centred healthcare, patients are looking for ‘hospitality experience’ and ‘healthcare cuisine’. In response to the new trend of food services in the healthcare sector, hospital operators not only need to optimize the quality and nutritional values of food, but also to reinvent the entire food services workflow under tight budget constraints.

Back by popular demand, Sphere Conferences is proud to put together Asia’s ONLY healthcare food service event - Food Services in Healthcare Asia Conference. This 2nd annual event aims to bring together public and private hospital operators, associations and all food service stakeholders for a regional exchange of expertise and know-how for better food services in Asia.

For sponsorship opportunities, please email maisie@sphereconferences.com or call her at +65 6848 6058

Asia