EVOLVE BEYOND OUT.SOURCINGACHIEVE GROWTH WITH HYPER.SOURCING

with Activate efficiency - Prototypes

PRO.SOURCING

MAXIMIZE possibilities with

MAX.SOURCING

UP your profits with

UP.SOURCING

GOOD PEOPLE

GROW BUSINESS

GOOD PROCESSES

Leaders can come up with the most awesome

of visions, but rest assured, victory is decided in

the battleground - staring the cannon in the face.

Despite the humongous investments in time and

energy that go into planning, a sizeable

percentage of organizations end up with

precious little to show for. The reason is simple:

Although strategy happens first, it is execution-

first firms that usually end up breasting the

finishing tape before others.

MESSAGE FROM THE CEO

If you're not, you're probably already behind in

the race. Because nothing quite dents the

morale more than having to spend your

precious time, funds and resources on

something you weren't born to do in the first

place: your non-core tasks. For companies that

have realized this and are committed to making

outsourcing an integral part of their workflows,

there is still the riddle of figuring out who the

right partner might be.

At TBMGROWTH, we have been watching these

developments closely from both sides of the

fence – client's and service provider's.

Hyper.sourcing – our considered response to

the crisis - is something that we believe will

make both the ends smile.

After all, Hyper.Souring is many outsourcings in

one. Born of our proprietary process thinking (that

combines analytics, industry skills and

technology), it is versatile and flexible enough to

seamlessly integrate with your own systems

quickly. Nurtured by our 'people-first' philosophy,

it makes sure there's always somebody to explore

the next new opportunity or douse that fire. And

driven by our 'results-no-matter-what' credo, it

does exact that – fetch you hard numbers,

competitive edge and undeniable ROI.

The logical fruition of three intuitive

methodologies – Pro.sourcing, Up.sourcing and

Max.sourcing – Hyper.sourcing dovetails the art,

science and craft of outsourcing to deliver

unparalleled speed, agility, efficiency,

productivity and profit gains.

A whole new way of addressing nagging old

bottlenecks, Hyper.sourcing is all about re-

booting, re-performing, re-growing.

For our partners, though, it simply translates to

joy. The joy of being able to return their gaze to

where it truly belongs – that big dream.

WHICH BRINGS THE QUESTION:

ARE YOU MAKING OUTSOURCING A PART OF YOUR EXECUTION PLAN?

Deepak KaisthaManaging Director & CEO

deepakkaistha.com

A response to the lacunae and inconsistencies

that characterize the traditionalformat,

Hyper.sourcing is a unique methodology that lets

you get more out of your outsourcing operations

than you have ever thought possible. It is the

result of our proprietary process thinking, our

lets-get-it-done credo, and, most importantly, our

growth-at-all-costs approach.

With Hyper.sourcing, you outsource much more

than just your manpower& staffing mandates.

You outsource excellence, trust, dependability.

In return, you reap transformative impact in the

avatar of continuous, measurable and long-term

growth that is systematically achieved across three

minutely planned stages: Pro.sourcing, Up.sourcing

and Max.Sourcing.

Some of the unique benefits that Hyper.Sourcing brings to your table are:

HYPER.ROI

HYPER.OPTIMIZATION

HYPER.DOMINATION

Get ready to boost toplines and bottomlines perceptibly.

Save cost, effort & time by eliminating wastage at every step.

Gain unmatched competitive edge over your market and peers via

boosted business efficacies, customized processes optimisation

and awesome technology edge.

HYPER.SOURCING IS THE NEW

OUT.SOURCING

WITH PRO.SOURCING

Activate a Prototype for Proficiency, Proactivity & Professionalism with the

Difference.TBM-OUTSOURCE

Stage 1HYPER.SOURCING

STEP BEYOND OUTSOURCING

Access to global best practices available only to large MNC's.

Highly responsive & personalised service experience suite.

Solutions intuitively tailored to your business goals.

Easy, plug and play format.

Improved efficiencies & performance through world class quality standards.

The power to build talented teams with our proven recruitment prowess.

Ready talent pipe-lines for anytime, on-demand hiring.

Flexible pricing methodologies.

Tested networks + proven channels + dynamic reach.

A seamless, 24x7 extension of your team - synced to your time-zones & schedules.

Dedicated resource pool of industry veterans & domain experts.

Reduced risks – bypass the hazards of setting-up your own outfit.

You need a partner who doesn't just understand your unique needs, but can respond

accurately and quickly. Here's how our Prototype addresses both angles.

WITH UP.SOURCING

Stage २2HYPER.SOURCING

RISE BEYOND OUTSOURCING

Up your ROI with the Edge.TBM-OUTSOURCE

The consistent growth of our partners stems from our sustained signature edge:

Big cost-cuts (save upto 50 % in overheads + rentals + infrastructure + cost arbitrage).

Boosted ROI & profits (lower capex + customized, open-book pricing schemes).

Never-before customer satisfaction levels.

Quick Boot: Set-up-teams & go-to-market faster than ever.

100% data security.

WITH MAX.SOURCING

Maximize your Organization's Potential with the Effect. TBM-OUTSOURCE

Stage 3HYPER.SOURCING

ACHIEVE BEYOND OUTSOURCING

Our proprietarily developed four-pronged operations capability framework

lets you break free and reach limits hitherto thought impossible.

PEOPLE POWER TO THE MAX

PROCESS SUPREMACY TO THE MAX

TECHNOLOGY ADVANTAGE TO THE MAX

A hand-picked team of seasoned industry veterans who

come with a no-excuses approach and a knack for

delivering results no matter what.

Analyse-advise-implement solutions that work for your specific

mandates to optimize bottomlines and maximize impact.

As early trend adopters, we deploy ahead-of-the-curve technologies

to engineer cost-effective, innovative and scalable solutions.

SECURITY FOCUS TO THE MAX

Our client's security comes first – reason why our systems and

processes are part of an uber-secure work environment.

HYPER.SOURCING

Stage 1, 2 & 3HYPER.SOURCING

ACTIVATING

ONE STAGE AT A TIMEAn up-close look at the journey of an organization's gradual maturity

towards the realization of its ultimate business goals

- via PRO, UP and MAX Sourcing.

MAXSOURCING

UPSOURCING

PROSOURCING

DEMONSTRATECOST AVOIDANCE

SIGNIFICANT OPERATIONAL

IMPACT

SATISFACTORYROI

COMPLIANCE STANDARDIZATION

TECHNICAL FEASIBILITY &RESOURCE AVAILABILITY

SATISFACTORYRISK ADJUSTMENTS

LEVERAGING EXISTING

COMPETENCIES

ALIGNMENT WITH STRATEGIC PLAN

Stage1

Stage2

Stage3

STRATEGIC QUALITY

COMMITMENT DELIVERING SERVICE EXCELLENCE

TBM-Outsource has a robust quality management approach covering both transactional and

strategic quality. Our quality management framework is compliant to standard guidelines that

promote the culture of ‘Risk Based Thinking’ using proactive approach to assess the ‘Risk &

Opportunities’ for all the interested parties in order to provide our customers with a secured

service delivery environment.

Senior Partner & Chief Technology Officer - TBM GROWTH

Sourav Chatterjee

Develop, implement, and effectively measure information security management

practices.

Follow a risk-based approach that is structured and proactive to help plan and

implement ISMS, resulting in an appropriate level of organizational security.

Implement suitable controls to establish, implement, maintain

and improve the ISMS.

Ensure that the right people, processes, procedures, and technologies are in place

to protect our customers' valuable information assets.

Protect the confidentiality, integrity, and availability of data resources.

Follow stringent compliances and establish an audit trail of all those who have the

access to client information.

Maintain well defined security policies regarding physical site security,

systems/network security, Information security, personnel security, Internet usage

policies and service level agreements.

SERVICESSCOPE OF

Our versatile and inclusive service suite is acutely tailored to

serve the specific and niche demands of our global clientele.

IT SOLUTIONS

Data Management

Data processing

Data Mining

Data Cleansing

Data verification and eExtraction

Data Conversion

Application Development

Mobile application development

Mobile Application Marketing

Software Development

Web Services

Search engine Optimisation

Social Media Marketing

Web Design and Development

Chat and Email Support

CONTACT CENTER

Inbound

Customer Service

Technical support

Answering Service

Inbound Sales

Order Taking

Upsell

Outbound

Wechat and email Support

Lead generation

Sales and Telemarketing

BPO

Back Office Functions

Underwriting process

Accounts and Finance Services

E-comm support services

Human Resource

HR & Payroll Services

Recruitment Services

KPO

Research & Information Transcription

Content Development

Content Moderation

G L O B A L D E L I V E R Y C E N T E R

SERVICE CAPABILITY360

OFFICE EQUIPMENTS

HARDWARE & SOFTWARE

INTERNET CONNECTIVITY

CONTACT CENTER SYSTEMS

SKILLED TALENT POOL

BEST CANDIDATES

BENCH STAFF STRENGTH

OPERATIONS

TALENT

RESOURSES

QUALITY

SUPPORT

24 X 7 FACILITY

MANAGEMENT

HUMAN RESOURCES

PAYROLL

IT SERVICES

END-TO-ENDSERVICE LEVEL MANAGEMENT

PERFORMANCEMETRICS

REVIEW MANAGEMENT

QUALITY ASSURANCE

IMPROVEMENT

QUALITY CONTROL ACTIVITY MONITORING

SCALABILITYSPEEDSECURITY

PROCESS FIRST

Executive Director & Chief Process Officer TBM GROWTH

Anubhav Saxena

When you outsource your process or staffing mandates with

us, in effect, you do much more than just that. You outsource

controls, confidence and trust. At TBM-OUTSOURCE, we hold

that sacrosanct. And make sure you reap the returns in more

ways than one.

One of the ways we keep our clients ahead of the game in an

increasingly competitive terrain, is sustained operational

excellence.

Our systemic, evolving and effective approach to business

operations impacts every chain of the value chain, and is the

result of several unique factors.

Fresh thinking (Our novel Hyper.Sourcing methodology is a

direct result of this), respect for best practices(something that

reduces wastage, optimizes resources and maximizes

performance), an eye on value generation (this is an extension

of our 'Growth DNA'), a 'process-first' approach (letting us

decipher method in the madness) and, perhaps most

importantly, our belief that 'There's gotta be a better way' -

ensures that we don't just meet our clients mandates and

expectations, but exceed them. More often than not.

The result?

Hard ROI for our clients, consistent growth for our partners

and robust relationships that only grow with time.

CAPTURING CLIENTS'BUSINESS REQUIREMENT& SCOPING

DELIVERABLESSIZED SCHEDULESMAPPED

TEAM REQUIREMENTIDENTIFIED ANDUPDATED

TECHNICAL DEVELOPMENT TOOLS IDENTIFICATIONSET UP

PROJECT MANAGEMENTINFRASTRUCTURE PLAN& PARTNERING AGREEMENTS

WORKING ENVIRONMENT DESIGNING, TESTING & GO/NO-GO DECISION TRIAL &ERROR

SOLUTIONS DEVELOPEDSUCCESS CRITERIAS - UPDATED & APPLIED

REVIEWING AND DELIVERING REPORTTO THE CLIENT CLIENT

AQUISITIONENGAGEMENT

DELIVERY MODEL

ACCELERATION

FLEXIBILITY

COMMUNICATION

Forum for a discussion or debate

so that the best options are surfaced and addressed.

Getting inputs from the right people to produce outputs

and getting feedbacks to generate new inputs for the next cycle.

Practices that accelerate performance on all three levels:

individual, team and organization.

Less rework & more adherence to the

plan delivers desired results on schedule

and simultaneously inc reseed profits.

DISCIPLINED IMPLEMENTATION

Quality is built into the process that

helps effective decision making and

therefore high impact on outcomes.

Adequate cost and schedule estimates

increases the likelihood that a project

will deliver benefits or services within

budget and resource constraints.

QUANTUM MINDSET

RISKS ADJUSTED

LOWERCOSTS

EXCELLENCE COMMITTED

COST LEADERSHIP

REDUCEDRISKS

RELIABILITYFACTOR

QUALITYELEMENT

EFFECTIVE EXECUTION

Increased reputation by reducing wasteful

activities and processes that raise a red flag at the

right time and resources can be leveraged.

Maximising schedules linking dependent

tasks and leveraging resources ultimately

reduces waste, including wasted time and

effort on the part of the highly skilled team.

VALUE PROPOSITION

STRATEGIC BUSINESS & FINANCIAL IMPACT

E-COMMERCE & MARKET PLACE

SHARING ECONOMY

MOBILE

STARTUPS

REAL ESTATE & ARCHITECTURE

HEALTHCARE

FIN-TECH

HI-TECHNOLOGY

EDUCATION

RETAIL

TRAVEL

MEDIA & ENTERTAINMENT

OUR GROWTH PARTNERSHIPS

INDUSTRY SPECIFIC

Our managed services release your in-house teams

from the time consuming non- core processes to

ensure an undivided focus on the core business.

We facilitate achievement of performance goals for

our client whether they are aiming at considerable

financial savings or trying to install efficiencies and

best practices.

& HIGH OUTPUT OPERATIONS

KEY PARAMETERS

TBM has carved a niche for itself by focusing on a basic

yet persuasive objective of supporting the client’s

success. Our distinct client base spans, from small

businesses to start ups to giant technology companies.

We accomplish this collaboration by means of careful,

strategic investments in technology, processes, and

most significantly people.

The primary parameters taken into account prior to

outsourcing a process is the dependability, cost

effectiveness, previous work experience and most

significantly the methodology of the service provider. At

TBM , we create value for our clients by simply

following a specialized six step outsourcing process.

This process helps us to ascertain seamless transition

and also quick completion of the

project assigned to us

within the agreed time and

a pre-determined budget.

Associate Partner & Head of Operations

Ranjith Kumar

TBM GROWTH

Analysis of Requirements

Technical Documentation

Project Prospectus

Project Tools and Techniques

Prototyping

Project Portfolio & Management

SECURITY: Ensuring Data Confidentiality

24/7 building security and CCTV cameras

Integrated 3-level access control system using biometric authentication

Secure workstations and password control, with no removable hardware

128 byte encryption / 3-des VPN connections

CULTURE RESOURCES & RESPONSIBILITYOur dedication to ethical behavior and corporate standards is steadfast and

uncompromising. We aim not only to increase our company’s and our clients’

profitability but also to improve the quality of life of our employees, to provide

value to the business and our clients, and to positively contribute to the local,

regional and global communities.

Equal opportunity employer.

Full time in-house recruitment capability.

Certified program management expertise.

Access to hiring portals, facilitate final interviews with end client.

Employee benefits including Insurance and Health Benefits.

After hours support for UK, EU & UAE

Business Hours & After Hours Support for

-North America - East Coast to Pacific Time zone

Singapore, Australian time and NZ

GEOGRAPHIES

INFRASTRUCTURE & FACILITIESThe infrastructure and facilities at TBM Growth Delivery Center offer a warm

and friendly working environment complemented by various support groups

that work around the clock to ensure smooth and seamless flow of operations.

Our infrastructure development is an ongoing investment, which will not only

keep pace with the technological innovations in the marketplace but also

meets the stringent security requirements of our clients.

250+ workstations

Secured workspace up and running in Bangalore

365 Days

Flexible hours as per Process Requirements

24X7

100%scalable

Backup centers to handle spikes

and process growths

5Star Equipment Facility

State of the art Desktops

Laptops

Security

Servers Remote Storage

Firewall

OUR WORLD-CLASS FACILITIES ARE HOUSED IN FULLY REDUNDANT, CONVENIENTLY-LOCATED BUILDINGS IN PREMIUM LOCATIONS AND COMMERCIAL AREAS.

We follow best-practice security policies. Our robust IT infrastructure is complemented

by high caliber tech talent and our customized flagship contact center systems.

6500 Sq. ft. Delivery Center

Fully equipped Conference Rooms,

Multi-floor, Gymnasium& cafeteria

SOFTWARE SYSTEMS

LICENSED SOFTWARE VIDEO CONFERENCE VOIP CALLING SOFT DIALLER

THERE IS A GOOD REASON THEY CALL USTHE GROWTHGUYS

TBM GROWTH offers specialized expertise at

every phase of the business cycle to help

organizations, entrepreneurs and leaders

leverage opportunity, negotiate change and

experience never-before growth.

Our think-tank of leaders, innovators and

intrapreneurs are seasoned at engineering

self-sustaining ecosystems of excellence that

stoke curiosity, reward enterprise and

generate results.

Real, inclusive and full-on growth is more than

a passion with us: It’s a project.Our core

offerings are categorized under Strategy,

Execution and Capital.

tbmgrowth.com

strategy I execution I capital

TBM-OUTSOURCE IS BROUGHT TO YOU BY

TBMGROWTH

603, Tower B

Global Business Park,

M.G Road,

Gurgaon - 122002

A 206, Kemp Plaza

Chincholi Bunder Road,

Near Mind Space, Malad (W)

Mumbai - 400064

14/2

Brunton Road

Near Trinity Metro Station

Bengaluru - 560025

First Floor

Vasanth Apartments

Thirumalai Pillai Road, T.Nagar

Chennai - 600017

210, Level 2

Bhuvan Towers

Sarojni Devi Road

Secunderabad - 500003

LETSBUILD

GROWTHTOGETHER

The organization of the future is taking shape in the present

at TBM-GrowthLabs

The organization of the future is taking shape in the present

at TBM-GrowthLabs

AN ULTRA-TECHNOLOGY INITIATIVE OF TBM GROWTH:

A PREMIUM GROWTH SERVICES ENTERPRISE.

READY TO TALK

HYPERGROWTH?We invite you to leverage our value-first relationships, process-first ideology and growth-first thinking

to take your business to the next level. Get in touch with us today.

growth@tbmgrowth.com I tbmgrowth.com

Turkblue Management Pvt. Ltd.

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