Example BusinessBusiness Resilience Action Plan

DATE GENERATED: 30/10/2015 12:13:06

Contents

ORGANISATION PROFILE1.EXECUTIVE SUMMARY2.Example Business RESILIENCE STATUS3.DISCLIMER4.BACKGROUND TO PROJECT5.

1. ORGANISATION PROFILEBusiness Name Example BusinessBusiness Address 899 Primrose Lane EmporiaBusiness PostCode RG30 2BATelephone Number 123456789Contact Name Jonathon Burton

2. EXECUTIVE SUMMARYExample Business has undertaken the Full Resilience Check on the Business Efficient Resilience Tool (BERT) in order to determine itscurrent resilience status. Example Business has answered 22 of questions and a Resilience Action Plan has been generated. TheResilience Action Plan highlights your businesses priority measures in regards to improving its resilience and as a result, highlights werewe feel you should start focussing your efforts.

3. Example Business RESILIENCE STATUSYour priority actions to address can be broken down into the following categories. To access these, simply click on the wording below .The sections will provide advice as how to address each area highlighted.

Premises and Location●

Flooding●

Staff●

IT and Communications●

Utilities●

Assets and Equipment●

Insurance●

Supply Chain●

Should you require any support taking these recommended actions forward please contact us on 01473 350370 or emailsuffolkbusinessadvisor@groundwork.org.uk. There is free support available to help you with taking your actions forward.

The Chart below Example Business Resilience status. Theanswers that you provided us have been colour coded, thesecolours are explained below.

Your business has not currently undertaken thisaction and this has been highlighted as a priority

Your business has undertaken this action,remember to review all resilience actions, findout more on the “Stay Resilient” page.

You need to check whether your business hasdone this. if it hasn’t this will be a priority action

3-1 Premises and Location Proirity ActionsAnswer Question Action

NoDo you check that drainage systems are inworking order and do you have a flood plan?

It is important that you check your drainage systems and that you have aflood plan in place. Determine whether you are in a flood risk area, anddevelop a flood plan according to the risk. Surface water flooding risksshould also be considered and managed by actively checking the workingorder of drainage systems. A different response will be needed for surfacewater flooding.

NoDo you have a contingency plan if you areunable to access your business premises?

It is recommended that you develop a plan that details how the company,and its employees would respond to extreme weather events or othermajor disruption. There are many resources available to help you throughthis exercise, but speak to Groundwork for more bespoke advice.

No

If you have confirmed your premises are in aFlood Risk area, do you have flood proofmeasures in place? E.g. raised sockets, flooddoors, wet proofing, dry proofing, sandbags

If your premises are located in a flood area, it is important that flood proofmeasures are in place to reduce losses in the event of a flood. These caninclude raised sockets, storing important documents above possible floodwater levels, sandbags and flood doors amongst others.

No

If your premises is in a flood area, do you haveflood proof measures in place? E.g. raisedsockets, flood doors, wet proofing, dryproofing, sandbags

If you haven't checked if you are in a flood risk area, it is recommendedthat you do this using the Environment Agency's flood map and yourpostcode. The results will influence the scale of flood measures that mightbe taken. If access to your site is compromised then contact your localEnvironment Agency Office on 01473 706005 to register

NoDo you have a maintenance schedule toensure your premises is kept in good order?

Consider developing a maintenance schedule to track the handling ofreported defects. This should include any flood products on site that mayneed updating/replacing.

3-2 Flooding Proirity ActionsAnswer Question Action

Don't Know -Need toCheck

Are company mobile phones all on the samenetwork?

Great, this adds to your contingency planning

Don't Know -Need toCheck

Are you aware of any previous incidents ofsurface water flooding near your premises?

Have you checked for any previous flooding history in or around yourarea? It could help to include in your resileince planning suchinforamation - access roads, depths of water, what roads could beclosed/blocked when flooding is expected. This will help if evacuation isneeded and would enable staff/employees to make emergency travelarrangements. This type of informtion sould be updated in your planshould flooding occur.

3-3 Staff Proirity ActionsAnswer Question Action

NoDo you hold a list of emergency contact detailsfor all employees that can be accessed offsite

Holding a list of key employee emergency contact details in the event thatyou are unable to access your premises is important. For example,consider how to contact your staff if the flooding happens overnight andthe site is closed - how do you let people know? Local Media willbroadcast all flooding information including roads closures.

NoDo you have a flexible working policy,including the option to work from home is therole calls for it

If you do not have a flexible working policy, including the option to workfrom home if the role allows for it, you might consider reviewing companypolicy to enable some key staff to work from home. This will enable you tobe able to contiue trading in the event of severe weather.

NoDo you regularly train staff on their role in anemergency? i.e. first aiders

If you do not regularly train staff on their role in an emergency (e.g FirstAiders) then this could impact upon your business during an emergency.All key personel should have their responsibilites recorded, including keydates and important tasks within your company training log.

YesHave you experienced problems with staffatendance during severe weather?

Although you may not have experienced problems with staff attendanceduring severe weather it could happen in the future. It is worth promotingyour business resilience plann with staff/employees. This will enable youto record if your staff are at risk of flooding where they live. Severeweather and flooding could affect the running of your business if yourstaff/employees cannot get to work.

3-4 IT and Communications Proirity ActionsAnswer Question Action

Don't Know -Need toCheck

Are company mobile phones all on the samenetwork?

Good, in the event of a network going down, you should still be able toreceive flood warning messages. It is also important to have a landlinephone in the event that all network coverage is down.

3-6 Assets and Equipment Proirity ActionsAnswer Question Action

NoDo you have an inventory of the business'machinery and equipment?

It is recommended that you produce an inventory of all machinery andequipment. Keeping a record of your assets could help to speed things upwhen making an insurance claim or getting your business back up andrunning quickly.

No

Do you store chemicals, oil or lubricants(hazardous or non-hazardous) at ground levelthat could be affected by flood water and resultin contamination/environmental damage?

Good, if you do store chemicals, oils or lubricants above ground, ensurethey are sealed correctly and stored in appropriate containers

No

When you make a large capital purchase withan expected life running into decades, do youthink about the implications of climate change/increased weather events on that asset?

It is recommended that you look at climate change projections (seehttp://ukclimateprojections.defra.gov.uk) and compare with the operatingspecifications (e.g. temperature, energy usage and water consumption) oflong life assets before purchase. This will help ensure they are future-proof

3-7 Insurance Proirity ActionsAnswer Question Action

NoDoes your insurance policy include adequatebusiness interruption cover?

If your insurance policy does not include adequate business interruptioncover and flood damage then contact your insurer for this to be includedin your policy. Ensure that the level of cover is appropriate.

NoDoes your insurance policy include adequateflood damage cover?

If your insurance policy does not include adequate business interruptioncover and flood damage then contact your insurer for this to be includedin your policy. Ensure that the level of cover is appropriate.

Don't Know -Need toCheck

Has your insurance premium ever increasedas a consequence of a flooding claim?

If you have been lucky so far and not had to claim for flood damage, thenensure that you are taking preventative measures to minimise flooddamage in the future. Don't get complacent and reduce your level ofcover because it hasn?t happened yet. It is also important that you checkyour insurance before it may automatically review.

3-8 Supply Chain Proirity ActionsAnswer Question Action

Don't Know -Need toCheck

Do you rely on a sole supplier for criticalgoods?

Check your current suppliers and determine if you have 'critical' suppliersand alternative arrangements in place should they experience adisruption. Our supply chain risk mapping tool can help you mitigate thisrisk amongst your suppliers.

Don't Know -Need toCheck

Do you rely on a sole customer for the majorityof your sales?

A varied customer base means that there is more elements of yourservice offering that will be able to continue.

Don't Know -Need toCheck

Are your sales influenced by weatherconditions?

Your business sales could be influenced by weather more than you think.Consider whether your ability to deliver your goods and/or services isaffected by weather and if so the potential risks to trading that might bring.

Don't Know -Need toCheck

Have you investigated the possibility ofadapting your products or services to becomemore resilient to severe weather?

Having a detailed understanding of your supply chain, markets andcustomer base and how these could be affected by severe weather couldenable you to continue trading where others might not

4. DISCLAIMERSuffolk Coastal and Waveney District Councils, Environment Agency and Groundwork Suffolk are committed to providing the highestquality of information; however this report makes assumptions based on information provided by you and other external sources. NeitherSuffolk Coastal and Waveney District Councils, Environment Agency nor Groundwork Suffolk can take responsibility for the accuracy ofinformation provided by external parties and do not endorse or promote any of the organisations cited within this tool. BERT does notinvolve any advice in connection with your legal responsibilities under environmental law or any other statuary or regulatory provision.

5. Background to ProjectSuffolk Coastal and Waveney District Councils, Environment Agency and Groundwork have worked together to produce the innovativenew tool – Business Efficient Resilience Toolkit (BERT). BERT is an online tool which will help businesses to develop and build aresilience action plan. The toolkit comes with a free support package provided by Groundwork, which includes telephone support,workshops and individual support to coastal businesses in Suffolk and Norfolk. Groundwork have been working with businesses to helpthem understand and address resilience since 2010. Over the years Groundwork has developed a business resilience review, uponwhich BERT is based, and a supply chain risk mapping workbook. These methodologies have been tested with businesses over theyears and BERT encapsulates the learning and feedback received. Ensuring that businesses are resilient and able to operate effectivelyand efficiently is of paramount importance to Groundwork The project is supported by New Anglia Local Enterprise Partnership, SuffolkChamber of Commerce, Orbis Energy.