Quality Policy & Objectives
Quality PolicyDepartmentQuality MetricsTargets/Goals
LPI is committed to achieving customer satisfaction
by providing quality products
delivered on time
We accomplish this, while maintaining profitability,
through the use of efficient processes
and the continual improvement of our systemFinance Complaints
vs. parts shipped
Customer survey
Customer scorecard 0.8% by 3/31/15 Overall 8.9 by 12/31/15
Superior by 6/30/15
Production Scrap rate (good vs. total parts)
Packaging/Shipping Errors %
Receiving Errors %
Supplier Quality Rejects PPM 2.5% by 9/30/15 0.5% by 3/31/15
0.5% by 3/31/15
