Exchange Program Policies (XPP) and legal procedures

Exchange

Program

Policies

Be prepared for…

Involved Parts

• Intern or Exchange Participant (EP) – You• Organization (TN Taker) – The Company that gave you the job• Local Committee (LC) – The AIESEC Committee whom which you run all

your process!!! Is your Sending AIESEC Entity • Hosting AIESEC Entity – The LC that receives you in the intership country• Member Committee (MC) –The biggest representation of AIESEC in your

country.• Sponsor Member or Sponsoring Country – A Member Committee which

is supporting the extension of AIESEC to a new country or territory• AIESEC International (AI) – The biggest representation of AIESEC in the

world.

NET PROMOTER SYSTEM

How do we use Net Promoter System in AIESEC?

• We created a Customer Experience Manangement (CEM) Programme to provide MORE and BETTER experiences by becoming a Customer Centric Organization.

Objectives

• To establish Customer centricity in my entity by shaping the culture, incentives, reporting and providing operational training

• To increase response rate by applying policies, incentives and other actions. 

• To increase the % of promoters by improving my processes for experience delivery and enhanced the value of my internships/team experiences

• To address the needs of my EPs and members by ensuring effective fire-fighting practices

How NPS Works

Email to Customer

Result (Customer Gauge)

Data Analysis

“How likely are you to recommend your experience to a friend or a colleague?”

0 1 2 3 4 5 6 7 8 9 10

Detractors Passive Promoters

NPS = % of promoters - % of detractorsScale: -100 to +100

How NPS Works

Procedure

Quality Cases Solving Steps

• Follow common performance

• Keep a written support

• Be aware of your rights and dutys.

What you must Always do

• Be aware of time in every case and act efficiently.

• Get properly informed

• Collect Evidence

• Find support in Policies

• Be open to negotiation

What NOT to do

• Remain Quiet

• Skip normal procedures

• Being Unprofessional

• Stick to personal judgment

Its up to you

• The quality of the experience is your responsibility.

• We can advice you and support you with info and processes, but you as an AIESECer have the responsibility to guarantee your own quality experience.

Showcasing

Have a nice Experience

Questions

Thank you!