PAMELA BAKER1606 arcady lane irving tx 75061

972-370-8838 ▪ PamelaDeannBaker@gmail.com ▪

Objectives

No one is more professional than I, and to be successful you have to work at everything you do and never stop trying to achieve optimal results. I have made it my goal to continue to apply myself every day towards reaching the career of my dreams. My interests are across the board, and I have a strong desire to help people and make this world a better place. I have no doubt I’ll do just that and continue to exceed the expectations of others as well as those I have set for myself.

Experience

Customer Care Coordinator ▪ November 2014 – August 2016Stericycle – Irving, TXAssisted Chrysler, Honda, Nissan, BMW, Suzuki, Lexus, and Toyota customers by providing information concerning safety recalls relevant to their vehicles, researching and accessing information in the database pertaining to safety recalls, actively notifying customers about their safety recalls via outbound telephone calling as well as addressing and assisting all inbound callers and completing surveys while updating customer and dealership information in the database and connecting them to dealerships to schedule appointments, as well as maintaining and updating all appointment details in the database or on an Excel spreadsheet.

Recall Specialist ▪ July 2013 – November 2014Impartial Services Group ▪ Irving, TXAssisted with incoming and outgoing calls for the purpose of scheduling safety recall appointments, addressing customer concerns politely and efficiently, maintaining and updating information in Microsoft Excel spreadsheets, informing and advising customers as well as dealerships about safety recalls, training new employees in all areas of assisting incoming and outgoing calls in the Recall department, including updating information through data entry.

Customer Care Advocate ▪ October 2012 – June 2013 Connext ions – I rv ing, TX

Provided outstanding customer service for Optum Rx; a mail order pharmacy; processing orders, addressing and resolving complaints; obtaining authorization for refills, making evaluative judgments on appropriate decisions to address and resolve numerous issues relating to the provision of customer advocacy; provided customer support for Medicare's Annual Enrollment period; actively contacting and assisting disabled, retired, and elderly people in their enrollment in appropriate Medicare and supplemental plans suitable to their needs.

Pamela Baker Page 2

Substitute Teacher ▪ March 2004 – December 2008Irving Independent School Distr ict – I rving, TX

Assumed duties and responsibi l i t ies of the absent teacher whi le adapting to the current curr iculum; assisted with instruct ion and lesson planning; taught on al l grade levels from preschool through high school in a variety of subjects, including ESL, special education, Engl ish, Science, and Math.

Skills Type 75 wpm with 99% accuracy, exceptional conversational Spanish and interpersonal

skills, Microsoft Word, Excel, Powerpoint, Suite, and Office

EducationNorth Lake College; Irving, TXMay 2004 ▪ Associates in Arts in Early Childcare Education

Arlington Court Reporting College; Arlington, TXOctober 1990 ▪ Cert ified Legal Secretary

Addit ional credits through DCCCD Telecol lege and University of Dal las in I rving, Texas whi le presently pursuing my bachelors degree in Business and Publ ic Relat ions.