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Exel Computer Systems SME 2014 presentation Engineer Scheduling “Get it right, first time & every time”. Exel’s Field Service Solution. Agenda. Engineer Scheduling - “ Get it right, first time & every time”. Why is scheduling so important / key drivers? - PowerPoint PPT Presentation
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Exel Computer SystemsSME 2014 presentation
Engineer Scheduling “Get it right, first time & every time”
Exel’s Field Service Solution
Agenda
• Simon Spriggs
• Why is scheduling so important / key drivers?• Types of scheduling available in field service • The Eagle “assisted” scheduler – a different approach
Engineer Scheduling - “Get it right, first time & every time”
Key “Field Service” drivers when scheduling
•Knowing engineers’ whereabouts (today & tomorrow)
•Knowing when jobs need to be done by (the SLA)
•Who is the right engineer for the job? (area / skill / customer)
•How well utilised is each engineer?
•Real time updates – can engineer have more work today?
•Knowing the local area / geography
•Does the customer need a timeslot
•Are the scheduling decisions correct?
Types of scheduling currently on market
•Simple Allocation
•Intelligent Scheduling = huge expense
Eagle Approach =
•Assisted Scheduling
• To get the right engineer…
• To the right place…
• At the right time.
• With the right kit.
Assisted Scheduling
Making it simple for any individual
Get plan right first time = better customer service = value to your business
•Show engineers’ whereabouts (today, tomorrow etc)
•Shows when jobs need to be done by (the SLA)
•Shows who is the right engineer for the job? (area / skill / customer)
•Shows how well utilised is each engineer?
•Gives real time updates – showing engineers that could have more work
•Shows the local area / geography
•Gives timeslot options
•Presents correct scheduling options for the user to choose from?
Assisted Scheduling
• Make the screen familiar for the user
Assisted Scheduling
How Eagle makes it simpler…
Similar to other Office applications
• Make information available as and when required
Assisted Scheduling
How Eagle makes it simpler…
Expand panels / pull in hidden panels
• Make information available as and when required
Assisted Scheduling
How Eagle makes it simpler…
Split over multiple screens
• When booking utilise a configurable rule engine
Assisted Scheduling
How Eagle makes it simpler…
Guide the operator to the best decision Best for your customer & for your business
Response / SLARecommended Engineer / SkillTravel + travel legs (grouping of calls)Reservation of capacityDifferent rules for PM vs Reactive cases+ many more
Assisted Scheduling
Plus ordering/routing & optimisation
Getting more jobs done each day Making sure the plan is achievable/realistic
• Real time ordering for optimum efficiency• Plus takes into account all travelling times• Optional job optimisation if required
Key “Field Service” drivers when scheduling
•Knowing engineers’ whereabouts (today & tomorrow)
•Knowing when jobs need to be done by (the SLA)
•Who is the right engineer for the job? (area / skill / customer)
•How well utilised is each engineer?
•Real time updates – can engineer have more work today?
•Knowing the local area / geography
• Time slots for
•Are the scheduling decisions correct?Assisted Scheduling
In Summary
Assisted Scheduling = Keeping your customers & boss happyAssisted Scheduling = making it simple for your users
In Summary
Assisted Scheduling = “de-mystification” of the scheduling process
Get plan right first time = better customer service = value to your business
Summary
Thank you for Listening
Any questions
Stand M1470