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Exercising the Top Team. Simon Langdon, Principal Consultant. Objectives. Raise awareness Validate the Crisis Management Plan Confirm: Membership of the Crisis Management Team Roles and Responsibilities Tasks Train members of the Crisis Management Team - PowerPoint PPT Presentation
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Insight Consulting
Exercising the Top Team
Simon Langdon, Principal Consultant
Insight Consulting
Objectives
Raise awareness Validate the Crisis Management Plan Confirm:
Membership of the Crisis Management Team Roles and Responsibilities Tasks
Train members of the Crisis Management Team Identify any issues that need to be resolved
Insight Consulting
What’s important
Understanding the team dynamics The crisis management process Managing the information flow Decision making process Lines of communication – internal and external
EXTERNALCustomers, Suppliers
Regulator etc
CRISISMANAGEMENT TEAM
CollateAnalyse
Assess ImpactResolve Conflicts of
InterestAction
INTERNALDepartments
etc Brief
Information
Crisis Management Process
DepartmentsDepartmentsDepartmentsDepartmentsDepartments
Media
Emergency TeamsEmergency
TeamsEmergency TeamsEmergency
Teams
Status Report
Insight Consulting
Framework
The “Executive”
Corporate
Departmental
Strategic
Tactical Crisis Management Team
Insight Consulting
Actions at the Meeting
Agenda for the CMT meeting People, Assets and Business Priorities Reporting:
Incident Report Status Report Log
Insight Consulting
• Safety of people
Assets
• Business Priorities
•What will it take account of?Crisis Management
Insight Consulting
Outcomes of Recent Exercise
Importance of Business as Usual i.e. FM management must protect traders from requests for briefings
Major operational business focuses around credit decision issues and how these would impact liquidity and payments
Communications Importance of reporting chain from the dealers through
department to Board Informal lines of communication will continue Consistent message needed concerning liquidity, payments
and credits What message to customers – potential damage to reputation
Insight Consulting
Decision Tree
Identify possible issues i.e. decisions that need to be taken and when
Where does authority for these decisions lie now? Does the authority need to be delegated to facilitate a
timely response?
Insight Consulting
Decision Tree
Decisions Credit issuesLiquidity
Payments
What decisions? Who makes them? When?
What information is needed? Where do you obtain it?
Who do you inform of decision – internally and externally?
Insight Consulting
Overall Requirement
Straightforward, co-ordinated and documented procedure that can be summarised on a laminated aide-memoire
Managers must be made aware of their responsibilities and practised in their implementation
Insight Consulting
Process - Time Line
Incident
Recovery
StrategyStatus Report
Golden HourGolden Hour
Incident Report
React Act
Insight Consulting
Keys to Success
Good Media Handling Developing an Aide-memoire Communications Timing is crucial Attention to detail versus keeping it simple Added value – working together across industry
Insight Consulting
Insight ConsultingPart of Siemens Communications
www.siemens.co.uk/insight+44 (0)1932 241000
Security, Compliance and Continuity