EXIT GROW THINK MANAGE OPERATE - WHAT WE SOLVEdigitalworksgroup.com/wp-content/uploads/Introducing-DWC-Digital... · •KPI ïs and Analytics •Ideation EXECUTE GROW ... to grow,

www.digitalworksconsulting.com

Digital Transformation

PARTNERING WITH DIGITAL WORKS CONSULTING

© 2013 Digital Works Group. Proprietary and Confidential 1

EXIT

ORGANISE

GROW

MEASURE

EXECUTE

MANAGE

PERFORM

THINK

OPERATE

IMPROVE


An expert business & ITconsultancy focused on

digital & mobile

WHO WE ARE


Passionate about driving successful digital change

& growthfor our clients


The business environment is changing fast. Change wrought by the pace and complexity of digital adoption and creating fundamental changes in customer behaviour, challenging the traditional environment. Bringing significant opportunities for those who embrace and adapt; but real consequences for those who don’t…….

3 © 2013 Digital Works Group. Proprietary and Confidential

YOUR NEEDS – Digital is changing your business

DIGITALENVIRONMENT

Rewards/Vouchers

Recommends

Invoicing

Benefits

Shopping

PaymentsRewards/Vouch

ers

Recommends

Invoicing

Benefits

Shopping

Payments

TRADITIONALENVIRONMENT


YOUR NEEDS – Digital is changing your business

4

What unifies those who have been successful is managing the right change. Your business must adapt to (re) gain advantage over your competition and grasp the opportunity…

© 2013 Digital Works Group. Proprietary and Confidential

Enabling new types of

CREATIVITY AND

INNOVATION

where Digital is at your

business’s heart, not just

enhancing it

STAGE 3: DIGITAL

TRANSFORMATION

• Centralised Web Site

• Data Analytics

• Reporting

• Aid’s Decision Making

STAGE 1: DIGITAL ADOPTION

MAKE INNOVATION EASIER > GIVING YOU BACK YOUR ADVANTAGE

• Digital Single Customer

View

• CRM Driven Business

• Data -> Info and

Knowledge

• Data leads decisions

STAGE 2: DIGITAL BUSINESS


YOUR NEEDS – Change the wheels while you’re rolling.

5

THINK New Innovation, Strategy, Case for Change, Opportunity

GROW Creating an adaptive organisation capable of creativity and innovation, self regenerating and visionary

© 2013 Digital Works Group. Proprietary and Confidential

While it is clear your business must adapt to the change, you need to manage it carefully in order to protect ongoing results...

Stakeholder ManagementManaging the core team’s expectations. Take everyone along, develop and lead change in sympathy with business operations.

At a sustainable and realistic rate of change which everyone can support.

EXECUTE

Leadership

Cultural ChangeEngineering a cultural shift so change and innovation is at the heart of behaviour

TechnicalTechnical/analytical/project skills and experience to

deliver technical change, innovations and improvements across the business

Commercial/ProgrammeDeep understanding of commercial needs and ability to

lead change projects to budget and on-time, without detrimentally effecting BAU

People, Process and OperationsOrganisation wide innovation and change delivery, adopted by employees and customers alike.

Proven MethodologiesProven to assist the right change, at the right pace, across the whole organisation


WHAT WE BRING


Talent

Expertise to help you effect your Digital Transformation from inception, through planning and development into execution and rollout

Proven techniques to help innovate, adapt and grown. Both flexible and cost effective whilst ensuring business continuity and progressive

change/adoption of new capabilities.Proven Methodologies

Keeping the core business in operation by incubating new innovations and

capabilities in parallel.

Expertise & TalentDeep trusted digital and operational expertise. Multi-sector.

Multi-function. Multi-technology. Able to lead and manage the change as part of your business ensuring effective change.

Knowing how to get things done right & fast. Limiting the risk of costly dead-ends. Enhancing chances of success.

Strategy, Product & Monetise, Technology, Project Management, Business Acceleration, Communications and HR. Supporting all

stages of the think, execute and grow.End-to-end Skills

Providing proven leadership, advice and guidance, but able to fit around your

existing team and add value in all areas.

Contacts & PartnersExtensive black books. Capabilities, prospects, channels. Domestic/international. Optimising products, delivery,

monetisation, GTM, your organisation.

Able to connect you with the right skills and technology to support

your innovation.

Smaller and agile on purpose. Demonstrating the right culture. Passionate about your success. Commercially transparent and

interactive. Good people to work with.Right Spirit

Making your lives easier, cost-effectively, from a trusted,

ethical partner.


PROVEN METHODOLOGIES – Our approach

IMPLEMENT/DEPLOY OPERATESUSTAIN AND

ITERATE

• Manage• Control• Support• Measure• Embed

• Project Progress• Training• Deliver Report• Role Change• Org Change

• Handover • Integrate• Measure• Audit• Scale

• Document• Implementation

Review• Refine Operations• Refine Org

• Measure• Manage• Grow• Innovate

• KPI’s and Analytics

• Ideation

EXECUTE GROW

CHANGE

DISCOVER SCOPE/DESIGN PILOT/VALIDATE

• Strategise• Analyse• Assess• Understand• Research• Engage

• Confirm Strategic Objectives

• Opportunity Definition

• Case for Change

• Change Readiness

• Org Structure

• Stakeholder Analysis

• Lead• Design• Develop• Plan• Build

• Change Strategy• Change Req’mnts• Change Plan• Leadership Plan• Comms Plan• Training Plan• Risk Analysis• Customer

Experience

• Test• Refine• Iterate• Feedback

• Reports • Training Material• Implementation

Plan• Re-forecasts• Go/No go• Risk Reports

INCUBATE

THINK

LEADERSHIP AND CONTROL

PH

AS

ES

AC

TIO

NS

OU

TP

UT

Transform your business, be creative and innovative in the changing digital environment, but without negatively effecting your existing operations


WHAT WE BRING | Experience


Extensive market sector and digital technology experience allows a bridge between multiple industries and technical solutions. We look for the right solution for you, not the right solution for your industry.

Market Sector

Telecoms

Retail

Financial Services

Media | Entertainment | Gaming

Other: Automotive, Leisure, Utilities,

Gambling, Publishing, Agencies, Public Sector

Digital & Technical Areas

Mobile & Devices

Applications & Content Platforms

Social Media

Martech

Ecommerce & Marketplaces

Fintech | Payments

Next Generation Networks (fixed line, mobile)

Cloud Technologies (SaaS, PaaS, IaaS)

‘Big’ Data


WHAT WE BRING | End-to-End Services


STRATEGY Growth &

Transformation

PROJECT PRODUCT & TECHNOLOGY

ACCELERATE

THINK EXECUTE GROW

ECARE

Able to define and enable the correct customer and company experience end-to-end. Supporting you through the full think, execute, grow cycle. Or deliver fast acting improvements to a given pain-point.


WHAT WE BRING – Contacts & Network


MOBILE NETWORKS

PUBLISHINGCORPORATES

ECOMMERCE

TELECOMS

OTHERCLOUD & BIG DATA

FINANCIAL SERVICES & PAYMENTS

www.digitalworksconsulting.com© 2014 Digital Works Group. Proprietary and Confidential 11

ROB TOWNSEND

Project Delivery

Director

16 years senior digital experience

Telecoms

Payments

E-com

SUKI SANDHU

Product & Technology

Director


Gaming / Gambling

Telecoms

ROB CONNELL

Business Acceleration

Director


Telecoms

E-com | Retail

Media & Entertainment

Technical / Data / BI solution providers (SaaS)

ANDREW ‘SID’ SALMON

High Growth Digital

Director


Telecoms

E-com & Retail

Fintech

Technical / Data / BI solution providers (SaaS)

+ PARTNERS

RICHARD MORECROFT

Digital Transformation

Director


Telecoms | Mobile

Mobile Financial Services

Other (Media, Devices, M2M)

WHAT WE BRING | Deep Digital ExpertiseA strong team of successful digital leaders at all levels, able to think and do…

MICHAEL ANDERSON

E-Care

Director


Telecoms

E-com & Retail

Travel | Automotive

Gaming


MONEY

Seed Grow Exit

CREATE

Define Select Build

OUR GROUP


EXPERTISE

Think Execute Grow

THREE INTEGRATED BUSINESS UNITS SOLVING CRITICAL DIGITAL NEEDS


OUR NUMBERSFor further information, please contact:


[email protected]

+44 7714 689796www.linkedin.com/in/richardmorecroft

Richard MorecroftDirector – Digital Transformation


What to know more?

Following slides are practice by practice expertise


EXIT

ORGANISE

GROW

MEASURE

EXECUTE

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PERFORM

THINK

OPERATE

IMPROVE


Created a strategic vision and a new business unit within Qtel…...managed a very complex, cross business initiative in rapid timescales… strong ability to manage issues and interaction with stakeholders in a culturally diverse environment

Client Success

Digital Transformation at Ooredoo

Ooredoo (formerly Qtel) is a full service Telco with over 90m customers across 17 different geographies.

The challenge was to transform the business through the development of new innovative business lines, without negatively effecting existing operations.

Using proven innovation methodologies, where an in-house “incubation” team was set-up to strategize, scope, pilot, deploy and operate these new services.

Several new business lines were piloted and successfully launched. All continue to grow, with Mobile Money being a particular success, reaching over 1m subscribers in less that a year.

Strategy, Planning, Control

Corporate Vision and Strategy

Transformational Strategy Development

Change Leadership & Program Management

Customer journey mapping and end-to-end service execution

Concept Innovation

Technical Change and Management

People, Organization, Cultural change

Operations enhancement

Business intelligence and reporting

Innovation to change methodology

Workshop facilitation – strategy | innovation | other

Research & insight services

WHAT WE BRING | Expertise in Digital Transformation


Think & Manage Services - generating change and innovation. Regaining advantage, benefiting the top & bottom-lines…


With just a top-level project brief, DWC capably identified and prioritised the right problems to solve for, designed implementable solutions and managed virtual teams to deliver on time and to budget.

Global Product Director, eBay

Technical & Data Strategy, Methods, Due-Diligence.

Information & Data Management Strategy

Systems Architecture Strategy

Vendor Selection and Procurement

Technical Due Diligence for acquisition

Technical Organisation, Structure & Culture optimisation. Interim Leadership (CIO/CTO)

Tools and Methods Consultation

CTO interim management | handover mentoring | talent sourcing

Proven methodologies for digital platforms

Product Innovation & Monetization.

New product development & innovation

Product and proposition management

Business Analysis and requirements development

Supplier and procurement management

User interface | UX

Pricing strategy > Subscription | Transaction | Advertising | Affiliate

Proven methodologies for digital products – domain planning, multi-variant testing, use-case to agile methods, and more…

Interim management | handover mentoring | talent sourcing

WHAT WE BRING | Expertise in Product & Technology


Execution Services - maximizing product, proposition, conversion, monetization & IP capabilities; while optimizing technology strategy, and methods to enable growth, innovation and efficiency…


Really impressed with DWC whilst working with them on Kalixa Pro. They did a fantastic job of rallying the troops, against a sometimes very challenging backdrop, and simply getting stuff done .

Head of Marketing, Kalixa

Client Success

Project turnaround at Kalixa

A fast-growing emerging payments business, engaged us to bring to market an innovative mobile point-of-sale solution, 'Kalixa Pro’.

While the Kalixa core team were the undoubted experts in payments, they needed some assistance in defining and delivering this new product.

We provided expertise to bring structure and experience to how the new product was defined, delivered and handed over into in-life operation.

Delivered: from a blank piece of paper to a new mPOS product in customers’ hands in 8 months.

Program, Project, PMO

Program management – technical / business change

Project management – technical / business change

Project governance audit and process re-engineering

Portfolio management | prioritisation

Project Management Office setup

Project audits | turnaround

Proven methodologies for digital projects – agile, hybrid, PMO at pace

Contract | interim assistance

WHAT WE BRING | Expertise in Project Management


Execution Services – establishing advantage through the delivery of the right activities at pace…


Digital Works Consulting worked well in our company, arriving to take a complex and disjointed process into a structured one that was bought into across the company, and now used to deliver smart results ongoing.

Commercial Director, Ukash

Client Success

Internationalization at Ukash.

A market leading alternative payments solution provider, looked to DWC to assist it in its international expansion planning.

The challenge was to target those countries that offered the greatest & most rapid return on investment, while working within the confines of limited resources.

After a three month period, DWC provided an analysis solution which did just that, while re-engineering the market entry process to speed return.

GTM, Sales & Marketing

Go to market planning & execution

Sales and business development

Channel partnership construction

International selection | expansion

Commercial management

Great value Marketing services:

Insight | Blogging | SEO / PPC | CRM management | Lead generation | Email marketing | Event support

Proven methodologies for digital growth – internationalisation, sales planning, social & video

Interim management | handover mentoring | talent sourcing

WHAT WE BRING | Expertise in Business Acceleration


Growth Services - designed to accelerate your business in brand, channel and other GTM areas…


Customer Experience

Company-wide customer experience audits.

Customer-led strategies and change plans.

Organizational readiness, cultural change, training

Appropriate KPI mapping and measurement.

WHAT WE BRING | Expertise in e-Care


Growth Services – optimizing customer experience and the customer contact environment of the organisation…

Contact-Centre Assets & Processes, Systems, Talent

Suitability reviews of all customer contact channels.

Optimized customer contact channel strategies.

Creation or enhancement of digital self-help environments.

New customer care innovation and integration.

Business process optimization; specific and end-to-end.

Customer-care systems and data review.

Architectural and change planning. Legacy system and platform migration

services. Organizational reviews and future

skills mapping.

Commercial Support

Commercial reviews of lead generation, retention, and upsell/cross-sell practices.

RFI/P and commercial vendor selection


Clear expertise in strategy development, knowledge of the emerging payments industry, flexible/ inclusive approach, all delivered on time and to budget, made for a great experience.

CEO, Kalixa Payments Group

Client Success

Maximising Valuation at Kalixa.

A leading global payment service provider.

With an ambition to grow its valuation from €100m to €1bn in 5 years.

DWC created a five step strategy development program to meet Kalixa’sdemands.

Working closely, iteratively, and with full inclusion, the strategy was successfully developed together over a 4 month period.

Resulting in a clearly established and supported five year growth strategy, aimed at significantly raising the performance and the value of KalixaPayments Group.

Strategy, Growth, Maturation, Exit Corporate vision and mission

Exit objective setting and planning

Company strategy development

Corporate

Product/Proposition

Platform

Organization

GTM

Multi-year business plans & funding help

M&A acquisition planning | Exit planning

End-to-end service execution

‘Multiple & Profit’ methodology

Funding assistance

Research & insight services

Innovation / development workshops

WHAT WE BRING | Expertise in High Growth Digital


Think & Manage Services - building maximum valuation through profit and multiple management…

Documents

EXIT GROW THINK MANAGE OPERATE - WHAT WE SOLVEdigitalworksgroup.com/wp-content/uploads/Introducing-DWC-Digital... · •KPI ïs and Analytics •Ideation EXECUTE GROW ... to grow,