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Expanding Recycling Streams at Crater Lake National Park Kylie Moltzen, Jake Rivas & Erik Stout Southern Oregon University Environmental Science and Policy Program June 9th, 2017

Expanding Recycling Streams at Crater Lake National Park€¦ · Crater Lake National Park is well known for its history as well as its beauty, but also because of the outdoor activities

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  • Expanding Recycling Streams at

    Crater Lake National Park

    Kylie Moltzen, Jake Rivas & Erik Stout

    Southern Oregon University

    Environmental Science and Policy Program

    June 9th, 2017

  • Table of Contents

    Introduction..................................................................................................................................... 1

    Background ..................................................................................................................................... 1

    Goals ............................................................................................................................................... 3

    Relevant Literature.......................................................................................................................... 4

    Methodology ................................................................................................................................... 5

    Results…………………………………………………………………………………….......…...8

    Discussion…………………………………………………………………………………….….19

    Conclusion .................................................................................................................................... 20

    Appendix A – Estimated Budget .................................................................................................. 21

    Appendix B – Stakeholders & Contacts ....................................................................................... 22

    Appendix C--Concept Map…………………………………………………...………………… 23

    References..................................................................................................................................... 24

    https://Discussion��������������������������������.�.19

  • Introduction

    Crater Lake National Park is well known for its history as well as its beauty, but

    also because of the outdoor activities it provides. With so much to do, it’s no surprise that

    over 660K people came to park in 2015, the highest recorded in 25 years (Evans, 2016).

    With the increased visitation, there is an increase in consumer waste. Water bottles,

    campsite trash, food waste, and post-consumer waste all accumulate at the park. Of that

    waste only 24% gets recycled, while the other 76% goes into a landfill. Working with the

    park’s concession provider, Xanterra, the goal for this project is to provide information

    about potential recycling implements via models, graphs, and conceptual maps to reduce

    the amount of waste going to landfills, and increase the amount of waste recycled.

    Background

    The lake reaches depths of almost 2,000 feet, making it the deepest lake in the

    United States (National Park Service, 2016). The caldera-like lake was created when one

    of the volcanoes in the chain of the Cascades, Mount Mazama, erupted about 7,700 years

    ago. Water accumulated in the lake from rain and snowfall, having no streams or rivers

    flowing in or out, giving the water its crystal blue color (Klimasauskas, E., et al., 2013).

    The park brings in a lot of tourism. The park has two motels, one lodge (Crater

    Lake Lodge), cabins in the Mazama Village, as well as over 250 campsites. Rim Village

    Café and Gifts, Annie Creek Restaurant, the Mazama Village Camper store, and the

    Crater Lake Lodge Dining Room are all places that visitors can grab a quick bite to eat,

    stock up on food for camping, or sit down for a nice dinner with a stunning view. The

    map shown below highlights the parks campgrounds and facilities that will be targeted

    1

  • during this project.

    Xanterra, an award-winning concession company, is in control of the production

    at Crater Lake’s lodges, campground, and restaurants among many other parks in the

    United States. As a company, they aim to lead by example to make the park sustainable

    and eco-friendly. In 2004, Xanterra set 10-year goals for Crater Lake, some of which

    included: 30% fewer greenhouse gas emissions, 50% sustainably sourced food and drink,

    7% electricity from renewable sources, 25% decrease in water usage, and 50% solid

    waste diverted from landfills (Xanterra, 2014). In 2013, Xanterra was able to reduce the

    amount of water usage by 17.9%, reduce the heating fuel usage by 3.9%, use 3.8% less

    propane, increase the sustainably sourced food purchases by 33.7%, and increase the

    amount recycling by 36.5% (Keller, 2013). Now in 2016, Xanterra has earned an LEED

    certification at the new and improved Annie Creek Restaurant and Gift Shop. They have

    made progress in food sourcing from local farmers and businesses such as Tillamook

    2

  • Cheese, Rogue Creamery, and Standing Stone Brewery. Nearly 34% of the food and

    drinks sold at Crater Lake are from local, organic, or certified sources (Keller, 2013).

    With such high standards for the park, more analysis and data need to be modeled

    and constructed in order to get a better idea of what the next steps should be. A

    breakdown and analysis of where most of the waste and post-consumer waste is

    necessary to help guide the project on where implementations of recycling and

    composting need to be placed as well as what can be done about post-consumer waste

    that can’t be composted in order to reach the 70% recycling goal set by Xanterra.

    Goals

    Xanterra has been working to reduce the amount of waste produced at Crater

    Lake but still hasn’t reached their goal of zero waste to landfill. The resort currently

    produces between 7 and 12 tons of waste during their operating season, which is 5

    months out of the year. Of this waste, about 24% is recycled while the remaining 76%

    goes straight to the landfill. Most of the waste is produced at the Mazama Village

    Campgrounds, the kitchens at the Annie Creek Restaurant and the resort’s main lodge.

    As of now, there are only eight 70-pound recycling receptacles on the

    campgrounds with 81 trash only (35 gallon containers), and eight 70-pound trash

    containers. So most of the waste produced from the campground goes into the garbage

    and to the landfill. Xanterra has planned to add more recycling bins in 2017 to increase

    the percentage of waste from the campgrounds that could be recycled. The Lodge and the

    Mazama dorms only have household sized trash and recycling containers in each other

    their rooms. There are currently no recycling bins in the Lodge (other than the household

    3

  • sizes), outside the Dorms, or outside the Rim Gift Shop and Café, or Annie Creek

    Restaurant. We plan to determine approximately how much waste can be averted from

    the landfill if more recycling bins are added and how this will affect the resort

    economically. Post-consumer food waste from the resort’s restaurant and lodge and the

    brown grease produced in the kitchens both add to the large amount of waste produced at

    the park, but for the sake of simplicity, brown grease will not be included in our

    modeling. Another option we plan to include in this project is the use of composting. In

    2016, Xanterra reported that no composting was done, sending more waste that could be

    recycled to the landfill. BioCoTech is a company that has come up with an aerobic

    composting machine that will create a quicker and more efficient composting method.

    Using there technology, we will also create a model to understand, if composting were

    implemented at the park, how much composting would help bring the 70% landfill waste

    to 30%.

    Relevant Literature

    Currently, with only eight 70-pound recycling bins available at the Mazama

    Village campgrounds, there is limited opportunity for guests to recycle but, in a study on

    the frequency of recycling and convenience, in areas where recycling is made easier and

    more accessible through roadside pickup, the frequency of recycling increased (Domina,

    Koch, 2002). Though there are recycling containers within a half-mile of the Mazama

    Village Campground, it is less convenient for guests to haul their recycling to the 8 bins

    than it is to throw it in the regular waste bin closest to their campsite. So, with the

    introduction of recycling bins within the campgrounds, waste can be reduced due to

    4

  • increased recycling from more accessible recycling bins. Recycling bins will also be

    added to the Lodge area, the cabins, the Mazama Dorms, the Annie Creek Restaurant and

    the Rim Village Café and Gift Shop.

    The EPA reported 21% of all waste diverted to landfill was food waste (EPA,

    2014). Post-consumer food waste is a more complex issue than improving recycling

    resources on-site. Because post-consumer food waste cannot be composted as easily as

    pre-consumer food waste due to issues such as increased moisture content, Xanterra’s

    current composting cannot handle post-consumer food waste (Risse, Faucette, 2012). One

    method of composting the post-consumer food waste is with aerobic composting

    procedures. BioCoTech Americas is an exclusive distributer of the BioSpeed in-vessel

    aerobic composting technologies that allow the processing of organic waste on-site.

    Furthermore, the BioSpeed machines speed up the composting process, by processing

    waste thirty times faster than standard composting. BioSpeed can compost food waste

    (with no exclusion), animal waste, human waste, paper-based cutlery, plates, napkins,

    wood chips, and tree debris (BioCoTech Americas).

    Methodology

    The modeling of each the aforementioned waste management strategies will be

    constructed using STELLA, a simulation modeling software. Before the creation the

    models however, we will develop a concept map depicting where waste is coming from,

    and where it is eventually ends up for each of the four-primary waste producing areas.

    The four sites include the Mazama Village, Mazama Village Campground, Rim Village

    5

  • Gift Shop and Cafe, and the Mazama Dorm area. Following the formation of the concept

    map, we will begin developing our models.

    Each of the four given sites will require its own model considering each has

    different types of waste flow, and strategies for limiting the amount of waste going to a

    landfill. The Mazama Village’s waste flow for example, consists of pre-and post-

    consumer food waste, recyclable material such as plastic, aluminum, and glass bottles,

    cardboard, brown grease, and trash. Therefore, the model will show the fluctuation of the

    percent of waste going to a landfill, compared to that being recycled, after each strategy

    is inputted into the simulation. The data that will be used in these models, are secondary

    data collected by Xanterra in 2015, and provided to us by Susan Manganiello. At the

    conclusion of our models, we will understand which management strategies will decrease

    the amount of waste going to the landfill.

    First, we provided figures to show what the recycling and landfill methods looked

    like over the 2016 season. Shown below (Figure 1 and Figure 2) are the 2016 models for

    total recycling and total landfill waste. All of the flow are using a monthly counter, to

    show how much waste was produced each month in each location. The recycling model

    does not have all five locations because the source of the recycling is unknown. Figure 3

    shows the relationship between recycling and landfill waste current recycling strategies,

    totaling about 86,760 pounds by the end of the year as well as the total landfill waste in

    pounds, which totaled about 339,796.

    6

  • Figure 1:Crater Lake Recycling (in Pounds) Model2016

    Figure 2:Crater Lake LandfillWaste Model(in Pounds) for 2016

    Finally, the bar chart below (Figure 3) represents the broken down totals of what

    was recycled, which equals about 24% of total waste, and what was sent to the landfill,

    which was about 76% of the total waste. (Ash from the campgrounds and brown grease

    from the park’s kitchens was also included in the bar graph). This was calculated by,

    using the data provided by Xanterra from 2016, dividing the total pounds of recycled

    material from the total waste, which was around 445,276 pounds. The same calculations

    were made for material sent to the landfill.

    7

  • 2016 Waste Breakdown in Pounds 400,000

    300,000

    200,000

    100,000

    0 Land0illed Recycled Ash From BrownGrease

    Campgrounds

    Land0illed Recycled

    Ash From Campgrounds BrownGrease

    Figure 3:Bar Graph of Recycling versus LandfillWaste in Pounds for 2016

    We included these figures to provide a baseline for projecting the amount of

    recycling and composting that can be implemented for years to come to reach the 70%

    recycling and 30% landfill goal.

    Results

    In order to give accurate projections of what the recycling percentages would look

    like with more bins throughout the park, we modeled the recycling and landfill numbers

    in STELLA for the month with the highest amount of landfill waste. We used the month

    with the highest amount of waste in pounds (July) of 2016 and used it as our baseline for

    predicting changes with increasing recycling. Figure 4 shows the breakdown of what was

    sent to the landfill and what was able to be recycling in the month of July for 2016. The

    total waste for the month was around 88,738lbs, where 71,558lbs (80.6%) was sent to the

    landfill and 17,180lbs (19.4%) was recycled.

    8

  • July 2017 Waste Breakdown 80000

    60000

    40000 RecycledMaterial 20000 Land0illed Waste

    0 Recycled Land0illed Waste Material

    Figure 4:Waste Totals for July 2016

    According to Xanterra, most of the waste generated comes from the

    campgrounds, so that area is our first target. We broke down how much waste was

    collected for the month of July and calculated how much waste was generated per day.

    From the data given to us from Xanterra, around 21,146 pounds of trash was sent to the

    landfill from the campgrounds that month. In order for this model to run, we divided that

    number by the number of days in the month, 31. This calculation gave us how much trash

    was generated per day, which was about 682 pounds. This number will act as our inflow

    in the model. To be accurate, we needed to include a maximum capacity for trash and for

    recycling, which was calculated by taking the number of trashcans and/or recycling bins

    and multiplying that by how many pounds the cans are able to hold. Since the

    campground has eighty-one 35-gallon (which we extrapolated to be 35-pounds for

    simplification), eight 70-pounds trash bins, and eight 70-pound recycling bins, our max

    capacity for trash came to about 3,395 pounds before the bins would start to overflow and

    the max capacity for recycling bins came to about 560. The state variables for this model

    were the amount of trash in pounds, the amount of recycled material in pounds, the total

    landfill in pounds, and the total recycled material in pounds diverted from the landfill. In

    9

  • order to increase the amount recycled, we added converter variables labeled “additional

    recycled in lbs” that estimates the amount of waste per day multiplied by the additional

    pounds able to be recycled. For the projected amount of recycled material we added 81

    more recycling bins to match the number of trash bins at the campgrounds. Instead of the

    ratio being 8 recycling to 89 trashcans, the ratio is now 89 recycling to 89 trashcans. With

    more recycling bins, the max capacity of trash able to be recycled increased to about

    5,670 pounds, with an inflow of about 205 pounds of trash per day. A daily counter was

    used throughout the model for the outflows which represents the number of times per

    week that the trash and recycling was picked up and the bins were emptied. Before we

    added more bins, the recycling and trash was being picked up once per week. With the

    new model, the trash and recycling bins will need to be emptied twice a week in order to

    keep the bins from overflowing. Figure 4 models this information.

    Figure 5:STELLA Modelof Campground Trash/Recycling Data with Additional Recycling Bins Added

    10

  • Figure 5 shows the fluctuations of trash collected and emptied and recycling that

    is collected and emptied throughout the month of July. As the model shows, the

    recycling is much greater than the amount of waste sent to the landfill over the 31 days of

    the month. At the end of this model, we calculated that about an additional 50% of the

    overall waste would be recycled with the added recycling bins.

    Figure 6: Campground Recycled and Landfill Waste over One Month with Added Recycling Bins

    The next area we wanted to target was the Rim Village Gift Shop and Café. The

    same layout was used for every location for the models built in STELLA. For the Café

    and Gift Shop however, what gets recycled the most is cardboard. As shown in Figure 6,

    cardboard is an added state variable as well recycling for this area of the park. As with

    the other models, the cardboard would be picked up twice a week with the recycling

    (Figure 7), and never exceeding its maximum capacity, which is about 5000 pounds for

    cardboard and . The Gift Shop and Café generate a very small percentage of waste

    compared to the campgrounds, totaling about 8120 pounds of landfilled waste for the

    month of July. With the focus on cardboard recycling in this area, the total pounds of

    recycling equaled to about 1,640 diverted from the landfill for cardboard, 773 pounds of

    11

  • recycled material, and 7,334 pounds of waste sent to the landfill. This makes a smaller

    percentage of total waste diverted than the campgrounds at about 25%.

    Figure 7:STELLA modelof Rim Village Gift Shop and Café Recycling, Cardboard and Landfilled Waste

    The graph (Figure 7) below shows the fluctuations of cardboard recycling and regular

    recycling with an added 70-pound bin and landfilled waste throughout the month of July.

    Even though the pounds of waste sent to the landfill exceed the weight of the cardboard

    recycled, it is a very small portion of the total waste generated at Crater Lake.

    12

  • Figure 8:Graph of Rim Village Gift Shop/Cafe Cardboard Recycling and Landfilled Waste

    The next location we modeled for the month of July was the Mazama Dorms.

    These dorms are inhabited by employees all year long, and all of the rooms have

    household sized recycling and trash bins. As mentioned earlier, we added two 70-pound

    recycling bins in and/or around the building to allow for more recycling outside of the

    dorms. Like the first model of the campgrounds, we used a max capacity for trash and for

    recycling, calculated by multiplying the number of trashcans/recycling bins and their

    weight. Figure 8 shows the model created in STELLA to show the inflows and outflows

    of trash and recycling throughout the month of July. As for all the models, we used a

    converter, “Percent Diverted” so show how our new implementations of recycling bins

    affected the amount of waste sent to the landfill and the amount of recycling being done.

    This percentage was calculated by dividing the total recycled from the total landfill plus

    the total recycled.

    13

  • Figure 9:STELLA Modelof the Mazama Dorms Flows of Recycling and Landfill Waste

    With increasing the amount of recycling bins by two, the amount of waste that was

    diverted from the landfill was 55% of the total waste for this location for the month

    of July. By the end of the month, about 3,358 pounds of trashwould berecycled and

    onlyabout 2,728poundsofwastewouldbesent tothelandfill.Figure9showsthe

    fluctuations of waste and recycling from this location as waste is built up and

    emptied twice per week. As shown in the graph (Figure 9), no more than 400

    pounds of recycling or trash is kept in either bins until being emptied out twice per

    week.

    14

  • Figure 10:Graph of Recycling and Landfilled Waste at the Mazama Dorms

    The next location was Annie Creek Restaurant. Currently, there are no

    recycling bins in or around the restaurant, making it impossible to recycle anything

    inthisarea.Weaddedtwo70-pound recyclingbins tothis areaas well,toincrease

    the amount diverted from the landfill. Obviously, a lot of the waste generated inthis

    locationis post-consumer food waste. This means that a good amount of the waste

    generated here cannot only be recycled but composted as well. We added a new

    state variable to this model in order to account for the potential compostingthat

    could be done here with the BioCoTech composting machine. Figure 10 highlights

    the model created in STELLA with 3 state variables accounting for the fluctuations

    of waste, recyclables, and compost (annie creek waste, annie creek recycling, and

    food waste annie creek). The percent diverted in this model was calculated by

    dividing the total amount recycled plus the total amount composted from the total

    amount landfilled plus the total amount composted plus the total amount recycled.

    For this location,about3,398poundsofwastewouldbeabletoberecycled,about

    15

  • 1,813 pounds composted, while about 7,247 pounds would be sent to the landfill.

    After adding the pounds of waste recycled and pounds of waste composted, about

    42% of the total waste for this area would be diverted from the landfill.

    Figure 11:STELLA Modelof Annie Creek Restaurant LandfillWaste,Composted Waste,and Recycled Waste

    The graph (Figure 11) below shows the amounts of landfill waste, compost, and

    recyclables throughout the month after filling up the bins and being emptied twice a

    week.

    16

  • Figure 12:Annie Creek Waste Fluctuations

    The final location modeled for this project was the Crater Lake Lodge. Like

    Annie Creek Restaurant, this location produces waste that could be composted as well, so

    this model also includes the use of a BioCoTech machine. As shown in the STELLA

    model of Crater Lake Lodge Waste Flows (Figure 12), this area also has a compactor that

    influences the max capacity of the locations waste. Currently, the Crater Lake Lodge has

    no large recycling bins in or around the building other than the household sized trash and

    recycling bins in each room. These small household bins were accounted for in the model

    (number of trash cans) when calculating the maximum capacity for the trash. With the

    implementation of four recycling bins placed in or around the Lodge building and with

    the use of the BioCoTech machine for composting, this location would be able to divert

    about 36% of the total waste at this location. About 4,146 pounds of waste would be able

    to be composted, assuming that what is able to be composted is, and about 1,312 pounds

    of waste would be able to be recycled. This would leave almost 10,000 pounds of waste

    sent to the landfill and 5,458 pounds of waste diverted.

    17

  • Figure 13:STELLA Modelof Crater Lake Lodge Waste Stream

    The graph below (Figure 13) represents the fluctuations throughout the month with

    implemented recycling bins and composting methods.

    Figure 14:Crater Lake Lodge Waste Flows

    In order to fully grasp the changes that were made, we made a bar graph (Figure

    14) that compares July 2016 diverted waste and landfill waste to the projected diverted

    waste and landfill waste with the implementation of more recycling bins and composting.

    18

  • July 2016 versus Projected July Waste/Recycling TotalsinPounds

    80,000

    70,000

    60,000

    50,000

    40,000

    30,000

    20,000

    10,000

    0 July 2016 Recycling July Projected Recycling July 2016 Land0ill July Projected Land0ill

    Figure 15:Bar Graph of Crater Lake 2016 Diverted Waste/Landfillto New Projected Diverted Waste/Landfill in Lbs

    From Figure 14, one can see that the July 2016 Diverted Waste was fairly low,

    totalingat17,180 pounds recycling.With additionalrecyclingbins and introduction

    of composting methods via BioCoTech machinery, the total diverted waste could

    total up to 27,891 pounds of recycling/composted material. In July of 2016, Crater

    Lake sent 71,558 pounds of waste to the landfill. With the newrecyclingand

    composting strategies in place, the projected number of pounds sent to the landfill

    for this month could be as low as 37,091lbs.

    Discussion

    After modeling each of the five locations at Crater Lake during the busiest month

    of the season, we have determined that with the implementation of ninety 70-pound

    19

  • recycling bins, the amount of waste sent to the landfill will decrease drastically. Before

    adjusting the strategies for recycling, in July, 19.4% of waste was recycled, while 80.6%

    was sent to the landfill. With the introduction of more recycling and composting, we

    estimated that about 10,710 more pounds of waste could be recycled and/or composted

    for the month of July. So in total, 34,467 less pounds of waste can be sent to the landfill,

    which is a 51.8% decrease for July. The new percentages of recyclable material is about

    59% (51,647lbs) and 41% (37,091lbs) would be sent to the landfill. Although the 30%

    landfill and 70% recycle goal was not met, these implementations will be a step in the

    right direction for waste disposal at the park. We have also determined that with the help

    and use of the BioCoTech composting machine, post-consumer food waste that was

    originally sent to the landfill could be recycling and used in a compost garden if so

    desired.

    Conclusion

    The transition from a majority of waste being transported to landfills, to a

    majority of it either being recycled/composted may be a taxing job, but will definitely

    help Xanterra reach new sustainability goals. Another positive is these changes will

    reduce pollution, greenhouse gasses, and methane (CH4) from landfills. This research will

    provide other Xanterra operated National Parks a reference to methods that they too

    could implement to reduce their waste. Lastly, the potential implementation of these

    green initiatives could increase tourism to Crater Lake National Park, thereby increasing

    gross revenue.

    20

  • Appendix A: Estimated Budget

    The price for a 70-pound recycling bear proof bin is estimated to be around

    $1,000 per unit. For this project, a purchase of 90 bins would be required to reach the

    percentages diverted, totaling about $90,000. This cost would be covered by Xanterra

    LLC. Costs of the BioCoTech machinery to be determined.

    21

  • Appendix B: Stakeholders and Contacts

    1. John Gutrich- Professor of Environmental Science and Policy

    [email protected] , (541) 552-6482

    2. Susan Manganiello- Crater Lake National Park Director of Sustainability Xanterra

    [email protected]

    3. Vincent Smith- Professor of Environmental Sciences and Policy/Sociology and

    Anthropology and Associate Professor and Chair of Environmental Science and

    Policy

    [email protected] , (541) 552-6802

    4. Crater National Park, (541) 594-3000

    5. National Park Service

    22

    mailto:[email protected]:[email protected]:[email protected]

  • Appendix C: Concept Map

    23

  • References

    BioCoTech. (n.d). BioCoTech Americas. Retrieved from

    http://www.biocotechamericas.com/landing

    Domina, T., & Koch, K. (2002) Convenience and frequency of recycling implications for

    including textiles in curbside recycling programs. Environment and Behavior.

    Evans, J. (January 29, 2016). 2015 Visitation to Crater Lake National Park highest in 25

    years. National Park Service: Department of the Interior. Retrieved from

    https://www.nps.gov/crla/learn/news/2015-visitation-to-crater-lake-national-park-

    highest-in-25-years.htm

    Keller, M. (2013). Our softer footprint, Crater Lake National Park lodges. Xanterra.

    Retrieved from http://www.craterlakelodges.com/assets/Crater-Lake-In-Room-

    Poster-Digital-v01.pdf

    Klimasauskas, E., Bacon, C., & Alexander, J. (2013). Mount Mazama and Crater Lake:

    Growth and destruction of a Cascade volcano. US Geological Survey: Cascade

    Volcano Observatory. Retrieved from https://pubs.usgs.gov/fs/2002/fs092-02/

    National Park Service. (April 26, 2016). Welcome to Crater Lake National Park. National

    Park. Retrieved from http://www.national-park.com/welcome-to-crater-lake-

    national-park/

    Risse, M., & Faucette, B. (2002) Food waste composting: Institutional and industrial

    application. University of Georgia Cooperative Extension: College of

    Agricultural and Environmental Sciences, College of Family and Consumer

    Sciences. Retrieved from

    http://extension.uga.edu/publications/files/pdf/B%201189_3.PDF

    24

    http://extension.uga.edu/publications/files/pdf/B%201189_3.PDFhttp://www.national-park.com/welcome-to-crater-lakehttps://pubs.usgs.gov/fs/2002/fs092-02http://www.craterlakelodges.com/assets/Crater-Lake-In-Roomhttps://www.nps.gov/crla/learn/news/2015-visitation-to-crater-lake-national-parkhttp://www.biocotechamericas.com/landing

  • Xanterra. (2014) Our softer footprint, Corporate social responsibility report. Xanterra:

    Sustainability. Retrieved from http://www.xanterra.com/sustainability-

    report/files/assets/basic-html/page-1.html

    25

    http://www.xanterra.com/sustainability

    Structure BookmarksAppendix C: Concept Map