Expression of Interest for “Managing BSNL Telephone

1
, , ,
– 614 000.
(0231) 266 18 00
.
Name of the Nodal Officer Kolhapur SSA Mrs. V. V. Malase, SDE (MIS) , Kolhapur
Contact No. & Email Address of Nodal Officer 9423869160
EOI open in period 20/08/2019 to 03/09/2019
Closing Date & time of EOI 03/09/2019 at 13:00 Hrs
Opening date & Time of EOI 03/09/2019 at 15:30 Hrs
EMD & Tender form fee Nil
EOI application along with all prescribed documents in this should be submitted / placed in tender box
available in the chamber of AGM (Planning) O/o PGMT, Telephone Bhawan, Tarabai Park, Kolhapur
– 416003 on or before closing date and time.
BEOP should submit EOI document duly signed on each page.
Attached “Schedule-A” to be used as quoting form for offline submission.
INDEX
3 Sample Agreement
5 PROPOSAL LETTER BY BEOP - APPENDIX - I
6 Information/Documents to be submitted by BEOP/Applicant - APPENDIX – II
7 PRESS NOTE
Subject : Expression of Interest for “Managing BSNL Telephone Exchanges and
Providing, maintenance & development of Landline and Broadband services &
for very high speed internet through FTTH/Leased Lines etc. and marketing of
BSNL Products & services” in Kolhapur Telecom District .
2
!!! Golden opportunity to join BSNL as partner for providing services on Revenue Share !!!
Scope of Work:
BSNL is pleased to invite EoI for “Managing BSNL Telephone Exchanges/ Mobile Towers i.e. provisioning,
maintenance & development of Landline/Broad band services, very high speed internet through FTTH (up to
100 Mbps)/Leased Lines etc., marketing of BSNL Products & promotion of Mobile Services.
BSNL will provide available exchange setup viz. Telephone Exchange, DSLAMs, Battery Power plant, last
mile copper network.
Unique opportunity to earn revenue by different services provisioning in exchange areas;
Who can join/ Eligibility:
Telecom Infrastructure Providers (TIPs)
Telecom Service Providers (TSPs)
Virtual Network Operators (VNOs)
Local Cable TV Operators
Franchisees, System Integrators, DIDs, BSNL Retailers, Direct Selling Agents
Any registered company or society, Local Shop Owners, Start-ups or local entrepreneurs
Unemployed Graduates, Local Youth having matriculation/degree or ITI
Spouses and Wards of Retired BSNL/DOT employees, Spouses and Wards of serving BSNL/DOT employees
etc.
Important Note: For 1 st SIX Month, 100% Revenue (FMC/ Rental excluding Taxes etc.) of BSNL Exchange
for Landline/Broadband will be given to BEOP and after Six Month, BEOP to quote % Revenue share.
Sr No Services Revenue Share % to BEOP
1 Provisioning, maintenance & development of Landline and
Broad band services To be quoted by BEOP
2 Provisioning & Maintenance of FTTH services 50%
3 Maintenance of existing leased line & for provisioning and
maintenance of new leased lines by BEOP
8% for existing leased line
/10% for New leased line
provisioned by BEOP
If required and agreed BEOP can maintain the restore the
fault(s) of backhaul upto nearest OCLAN/SDCA HQ, if not
restored within 6 hours. Payments for such cases will be
done as per prevailing rates.
Approx. Rs. 3000/- per fault
3
!!!! “ ” !!!!
:
– “ , , , ( / , – .
; ; DSLAMs PowerPlant, mile, .
BEOP / :-
. BEOP %
1 Landline/ BEOP
2 FTTH %
3 BEOP
% /%
BEOP
4 , BEOP OCLAN/SDCA HQ .
/-
:
TIPs, TSPs, VNOs, Cable TV , Franchisees, SIs, DIDs, BSNL , DSAs, /, , , , /ITI/ , BSNL/DOT
(Spouses and Wards), BSNL/DOT (Spouses and Wards).
4
Subject: Expression of Interest for “Managing BSNL Telephone Exchanges and Providing, maintenance &
development of Landline and Broad band services & for very high speed internet through FTTH (upto 100
Mbps)/Leased Lines etc. and marketing of BSNL Products & services as per terms and conditions mentioned
in this EOI documents
1.0 BSNL is providing unique opportunity through this Expression of Interest (EOI) to Telecom
Infrastructure Providers, Franchisees, System Integrators, DIDs, Franchisees of BSNL, any registered
company or society, Local Cable TV Operators, Telecom Service Providers, Local Shop Owners, BSNL
Retailers, Direct Selling Agents, Unemployed Graduates, Local Youth having matriculation/degree or ITI,
Start-ups or local entrepreneurs, Spouses and Wards of Retired BSNL/DOT employees, Spouses and
Wards of serving BSNL/DOT employees etc. ( Herein after Referred to as BSNL Exchange Operating
Partners or BEOPs in short) for providing BSNL Telecom Services in the existing and upcoming
residential/commercial areas and all other parts of rural and urban areas on revenue sharing basis.
The conditions are as follows:-
1.1 Agreement under above subject shall be applicable for all kinds of Telecom Services (Fixed, Wireless,
Wi-Fi hotspots, Broadband, Broadband over Wi-Fi, CDN ( Content Delivery Network) Services,
VPNoBB, Leased line, High Speed Internet i.e. FTTH (up to 100 Mbps etc.)
1.2 Revenue sharing shall be from overall realized revenue (i.e. including rental/FMC and usage,
excluding Taxes, license fee, Broadcaster Payment, rent rebate if any etc.). The details of revenue
share model is given below
1.3 All commercial documents viz. CAF etc. shall be collected by BEOP and forwarded to BSNL or
Customers may be on boarded directly through FMS portal by BEOPs. All such customers shall be
BSNL customers.
1.4 Hand holding and Technical knowhow shall be provided by BSNL.
2.0 BSNL Role and Responsibilities :
Build/extend and maintain OFC network/ alternate Media for Backhaul up to the designated point/
Telephone Exchanges.
Resources likely to be provided by BSNL (ON AS IS WHERE BASIS )
2.1 ANRAX (256 Line rural exchange), LM Racks of CDOT exchanges
2.2 Battery Sets
2.3 Power Plant
2.5 MSEB Electricity connection with Meter
2.6 Copy of rent agreement with the Owner in case of Rented/Leased premises
2.7 Transmission Equipments( STM/CPAN etc.)
2.8 Any additional facilities, if available, AC Units, Furniture, cabin setup etc.
2.9 All above will remain property of BSNL
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2.10 All last mile network viz. UG Copper Cable Network ,OFC/ILL, Microwave Radio etc. in and
around the Exchange Area.
2.11 BSNL will identify for Card(s)/Part(s) repair of Exchange/DSLAM/CPE/CPAN, and all
expenses for repair of these Cards/parts shall be borne by BSNL. Standard list of AMC, OEM
vendors shall be shared to BEOP for further maintenance and follow up activities with the
respective vendors.
2.12 BSNL representatives viz. GM, DGM, SDE, SDO in-charge, JTO, Line Staffs etc. shall visit
the exchange premise regularly for coordination, technical support ,maintenance and launch of
new services etc. BEOP shall provide free access to such representatives of BSNL.
Note: BEOP, if possible can refurbish Battery set/Power Plant etc. as per requirement to extend its life
span and use after taking over.
BEOP shall be provided access to (Franchisee Management System) FMS Portal
2.13 Username & password for FMS will be provided.
2.14 Through FMS, BEOP can book new connections through OCOC- One call One Click option
and further do D-KYC (Digital –Know Your Customer) after collecting CAF and related
documents. This generated lead will then be approved by SDO in-charge or commercial
officer.
2.15 BEOP can print invoices of monthly Revenue share through FMS and shall forward it over
mail id at [email protected] for further processing and payment.
2.16 BEOP can check details of working customers, can print duplicate bills, see usage pattern of
Internet, payment details, outstanding etc. and collect Bills from the customer through
CBP/FTTH wallet provided for the purpose.
2.17 No access to CDR/Clarity will be extended to BEOP.
3.0 BEOP Responsibilities
1.5 Managing, operating and maintaining one or more Telephone exchanges in Maharashtra & Goa State
and providing Telecom Services on revenue sharing basis viz. Fixed Landline Telephone connections
, Wireless, Wi-Fi hotspots, Broadband, Broadband over Wi-Fi using Sector Antennae and required
Customer Premises Equipments, CDN ( Content Delivery Network) Services, VPNoBB, Leased line,
High Speed Internet i.e. FTTH (up to 100 Mbps etc.)and Customer Service facilities on revenue share
basis
To Bear all expenses to operating exchange viz.,
3.1 Maintenance of customers connections including last mile & timely attending of faults in CPE
/ONT etc. installed at customer premises
3.2 Payment of Rent of premises (if Rented/Leased premises)
3.3 Regular Payment of Electricity bills and expenses for refuelling of Diesel in DG Sets as per
requirement to provide uninterrupted services.
3.4 Housekeeping activities for exchange premises i.e. security & cleaning etc.
3.5 To coordinate for providing/ withdrawal of add on and VAS services for customer connections
(as per customers’ requests)
3.6 To print and distribute bills of wireline / wireless customers for which billing address is
within designated exchange area. BEOP may devise any other suitable digital means for
providing bills to the customer as per their request. Bills of customer connection may be
viewed generated and printed through FMS portal.
3.7 Collections of these customers’ bills (through CBP/FTTH Wallet etc.)
3.8 For provision of new connections, BEOP shall lay and maintain last mile Copper (UG cable)/
optical Fibre Cables as per requirement.
3.9 If required and agreed BEOP can maintain the restore the fault(s) of backhaul up to nearest
OCLAN/SDCA HQ, if not restored within 6 hours. Payments for such cases will be done as per
prevailing rates (approx. Rs 3000/- per fault)
3.10 Faults booked on IVRS system of BSNL in CDR will be shared to BEOP through SMS, E-Mail
or can be monitored through FMS (Franchisee Management Portal) System.
3.11 Customers can also directly book the faults with BEOP for which one dedicated mobile /
Landline/Email etc. may be shared with the customers.
3.12 BEOP shall have to attend and clear the booked faults/any other faults promptly and any other
faults as required for smooth running of services.
TARGET Time to clear Faults & Penalty
3.13 BEOP, on its own set the target time to clear the faults and maintain MTTR less than 8 hours.
Endeavour of BEOP shall be to provide best customer services in the industry.
3.14 There will loss of revenue for delayed faults to BEOP. Therefore it will be in BEOP interest
regularly attend faults in time and ensure customer satisfaction/ retention will be very good.
3.15 In case of prolonged duration of faults, if BSNL grants, any rent rebate to customers, there will
be revenue loss to BEOP also.
Arrangements & establishments by BEOP
3.16 BEOP has to keep manpower required for upkeep of exchange, equipments, external and
internal plants, last mile/lines
3.17 All expenses for this manpower/cables etc., if any shall be borne by BEOP on its own and
BEOP will be the principal employer for this manpower. BEOP shall be responsible for
compliance of all statutory provisions like labour laws, EPF, ESI Acts etc. for these manpower
employed by him.
4.0 Benefits and Revenue shares for BEOP
4.1 BEOP shall have to QUOTE Revenue share for Landline/Broadband Connections revenue.
4.2 For FTTH Connections provisioning Revenue share will be 50% maximum.
4.3 For leased lines and value added service (VAS, which are being offered by BSNL in partnership
with other VAS providers), BEOP shall get a revenue share of 8% for maintenance of existing
leased line and for provisioning and maintenance of new leased lines by BEOP after award of
work will be 10%.
4.4 10% The revenue share for VAS service shall be paid on the net amount after deducting all
statutory taxes and levies like license fee, taxes, Rebate and Cost paid to VAS providers etc. from
the amount billed for VAS service.
4.5 BEOP can install Cable TV Setup and provide Cable TV Connections in exchange area.
4.6 Attractive incentives for new connections, New SIM Sale, Recharge of mobile connections, or any
other incentive scheme.
4.7 Bill collection incentives for Bill collection through CBP Wallet
4.8 Fixed onetime acquisition charges of Rs. 500/- shall be given on per customer basis for the cases
where the FTTH customer is acquired by the BEOP. These acquisition charges will be paid after
receipt of first bill from the customer.
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BEOP*
and Broad band services To be quoted by BEOP
2 Provisioning & Maintenance of FTTH services 50%
3 Maintenance of existing leased line & for provisioning
and maintenance of new leased lines by BEOP 8% / 10%
4
the fault(s) of backhaul up to nearest OCLAN/SDCA
HQ, if not restored within 6 hours. Payments for such
cases will be done as per prevailing rates.
(~ Rs 3000/- per fault)
* - Revenue sharing shall be from overall realised revenue consisting FMC (fixed Monthly
Charges) i.e. Rental and usage charges, excluding Taxes, License Fee
5.0 Information to BEOP
5.1 List of exchanges to be outsourced under this model are available with SSA Nodal officers.
5.2 List of customers working with details of address, plans, add on services will be provided after the
award of work
5.3 Tentative monthly expenses for upkeep of exchange are available with SSA Nodal officers.
5.4 BEOP can investigate and reduce/enhance these expenses, as per requirements and market
conditions.
6.0 Request for proposal documents can be done with designated officer(s) at below BSNL
offices.
6.1 The duly filled proposal documents along with necessary enclosures shall be sent to address
mentioned above.
6.2 This EOI shall remain OPEN up to 13:00 Hrs. of 03/09/2019. Date of opening of EOI is
03/09/2019 at 15:30 Hrs.
6.3 Minimum period of Contract: 1 year and will be extended up to 5 years.
6.4 For 1 st SIX Months, 100% Revenue consisting FMC (fixed Monthly Charges) i.e. Rental and
usage, excluding Taxes, License Fee etc. for Landline/ Broadband connections in allotted BSNL
exchange shall be given to BEOP and after Six Month, BEOP’s Revenue share shall be in
accordance to the percentage of revenue share quoted by BEOP in schedule A.
Sr.
No SSA Name Phone No. Fax No. Address for Submission
1 KOLHAPUR 0231-2658181 0231-2657272 GM Telecom BSNL, Telephone Bhavan,
Tarabai Park,Kolhapur-416003.
6.5 Security Deposit:
(i) Rs. 25,000/- per exchange in case of premise having only Landline Exchange.
(ii) Rs. 50,000/- per exchange in case of Premise having Landline Exchange and Mobile
BTS.
6.6 Last date and time of issue of Amendment/ Corrigendum/ Addendum: 31 h August 2019
(Applicants are requested to regularly view the website for any Amendment/ Corrigendum
Addendum.)
6.7 Sample agreement & other details may be downloaded from the website
www.maharashtra.bsnl.co.in/beop.html and submitted along with Demand Draft and necessary
documents duly filled, at office of concerned SSA Head for working in respective Districts as
mentioned above in paragraph
List of exchanges to be outsourced to BEOP in Kolhapur SSA
Sl. No
Rs.
1 RANGOLI HATKANANGLE ANRAX Rural No 25000 22 3 1 --- 1 3800 0 4540.00
2 SHENGAON BHUDARGAD ANRAX Rural Yes 50000 9 3 0 --- 0 3500 0 5692.81
3 SHEDSHAL SHIROL ANRAX Rural Yes 50000 19 7 1 --- 0 4100 0 9227.00
4 KANUR KHURD CHANDGAD ANRAX Rural Yes 50000 17 13 0 --- 1 2600 0 8610.00
5 BASARGE GADHINGLAJ ANRAX Rural Yes 50000 12 4 1 --- 0 2250 208 8212.00
6 HASUR SHIROL ANRAX Rural Yes 50000 29 5 1 --- 0 3000 550 13347.20
7 GHALWAD SHIROL ANRAX Rural No 25000 17 5 1 --- 0 3000 0 1906.00
8 KENAWADE KAGAL ANRAX Rural Yes 50000 18 5 2 BBNL 1 900 620 19310.70
9 PERNOLI AJARA ANRAX Rural Yes 50000 11 6 0 --- 0 1650 0 5870.00
10 SAVARDE MINCHE HATKANANGLE ANRAX Rural Yes 50000 28 7 3 --- 1 1900 475 11863.00
11 KASBA THANE PANHALA ANRAX Rural Yes 50000 23 5 1 --- 0 2880 1050 9668.00
12 KHEDE AJARA ANRAX Rural Yes 50000 33 11 0 --- 1 2860 0 11762.00
13 KARAMBALI GADHINGLAJ ANRAX Rural No 25000 13 3 1 --- 0 1650 0 3921.00
14 AARAY KARVEER ANRAX Rural No 25000 9 1 1 --- 1 4000 0 1845.00
15 AMBAP HATKANANGLE CDOT RSU
Rural No 25000 42 16 3
--- 0 6050 0 6581.00
16 KOWADE AJARA ANRAX Rural Yes 50000 19 4 0 --- 0 1995 0 7492.00
17 HASUR DUMALA KARVEER ANRAX Rural Yes 50000 26 12 0 --- 2 3000 700 11359.00
18 KOGE KARVEER ANRAX Rural No 25000 27 8 2 --- 1 4950 0 4765.00
19 TERANI GADHINGLAJ ANRAX Rural Yes 50000 18 3 1 --- 2 2875 330 10088.00
20 KAULAGE GADHINGLAJ ANRAX Rural No 25000 42 12 3 --- 0 4950 0 7914.00
21 AMASHI KARVEER ANRAX Rural No 25000 21 4 3 --- 0 5400 0 2095.00
22 KUSHIRE PANHALA ANRAX Rural Yes 50000 25 4 2 --- 1 2500 1050 9114.00
23 MHASAVE BHUDARGAD ANRAX Rural No 25000 21 5 0 --- 0 4500 0 3021.36
24 AKIWAT SHIROL ANRAX Rural Yes 50000 33 11 0 --- 6 4025 500 17700.00
25 YALGUD HATKANANGLE ANRAX Rural Yes 50000 40 15 1 --- 3 4095 850 16897.00
26 KHOCHI HATKANANGLE ANRAX Rural Yes 50000 28 12 1 --- 1 4500 475 12568.00
27 NIMSHIRGAON SHIROL ANRAX Rural Yes 50000 25 9 1 --- 2 2500 200 13693.00
28 KURUKALI KAGAL ANRAX Rural Yes 50000 29 10 3 --- 1 4500 82 15023.89
29 SHIYE KARVEER ANRAX Rural Yes 50000 21 9 1 --- 1 4000 700 13468.00
30 GIRGAON KARVEER ANRAX Rural Yes 50000 33 7 1 --- 1 3850 700 8637.00
31 HASUR KHURD KAGAL ANRAX Rural Yes 50000 26 5 4 --- 1 1210 0 7571.00
32 BAHIREWADI AJARA ANRAX Rural Yes 50000 28 5 0 --- 0 1100 0 13873.00
33 THIKPURLI RADHANAGARI ANRAX Rural Yes 50000 17 8 3 --- 1 3200 0 13220.67
34 KARADWADI BHUDARGAD ANRAX Rural No 25000 16 6 0 --- 0 3500 0 7203.33
35 CHOKAK HATKANANGLE ANRAX Rural No 25000 19 7 4 --- 1 5000 0 21425.00
36 GHUNAKI HATKANANGLE ANRAX Rural Yes 50000 25 7 1 --- 1 6000 475 16750.00
37 KERLI KARVEER ANRAX Rural Yes 50000 16 4 1 --- 0 0 1050 16101.00
38 TALSANDE HATKANANGLE ANRAX Rural Yes 50000 22 6 1 --- 1 7500 475 11023.00
39 BATKANANGLE GADHINGLAJ ANRAX Rural Yes 50000 24 7 0 --- 1 3675 520 14857.00
40 KAULAV RADHANAGARI ANRAX Rural Yes 50000 23 6 4 --- 1 3750 500 18296.33
41 SHIRDHON SHIROL ANRAX Rural Yes 50000 23 10 0 --- 1 3200 700 11281.00
42 TUDIYE CHANDGAD ANRAX Rural Yes 50000 16 11 0 --- 0 2500 0 12963.00
43 SHIRATI SHIROL ANRAX Rural Yes 50000 22 9 1 --- 0 4800 0 10901.00
44 NOOL GADHINGLAJ ANRAX Rural Yes 50000 42 18 5 --- 2 0 360 30106.00
45 BALEGHOL KAGAL ANRAX Rural No 25000 25 2 3 --- 0 2200 0 10116.67
46 MUGALI KAGAL ANRAX Rural No 25000 26 7 5 --- 1 1850 0 17426.60
47 UMALWAD SHIROL ANRAX Rural No 25000 17 4 0 --- 0 14000 0 3103.00
48 VHANNUR KAGAL ANRAX Rural Yes 50000 13 3 1 --- 0 1500 0 17315.00
49 INGALI HATKANANGLE ANRAX Rural Yes 50000 23 7 1 --- 1 3840 550 20052.00
10
Rs.
50 BACHANI KAGAL ANRAX Rural Yes 50000 25 9 1 --- 3 5500 687 18293.33
51 KINI HATKANANGLE ANRAX Rural No 25000 34 15 1 --- 0 5000 450 23028.00
52 ASURLE PORLE PANHALA ANRAX Rural Yes 50000 45 19 3 --- 3 8100 1400 28264.00
53 SONARWADI BHUDARGAD ANRAX Rural No 25000 7 1 0 --- 0 1375 0 12076.67
54 TURAMBE RADHANAGARI ANRAX Rural Yes 50000 20 9 3 --- 0 4400 1800 29385.33
55 MADHYAL KAGAL ANRAX Rural Yes 50000 19 5 2 --- 0 2500 110 20443.93
56 SULKUD KAGAL ANRAX Rural Yes 50000 38 7 1 --- 1 2600 666 29449.00
57 HALDI KAGAL ANRAX Rural No 25000 26 6 5 --- 1 3600 0 19890.00
58 BANAGE KAGAL ANRAX Rural Yes 50000 33 8 3 --- 1 2700 219 26550.24
59 MALIGRE AJARA ANRAX Rural Yes 50000 10 7 0 --- 0 2550 0 25711.00
60 EKONDI KAGAL ANRAX Rural Yes 50000 13 3 1 --- 1 2000 0 25945.00
NOTE : 1) Exchange rent may vary as per the renewal of the agreement.
2) All Government / Local body tax liabilities will be borne by BEOP if any.
3) Existing LL,BB, FTTH, Leased line figures may vary.
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development of Landline and Broad band services & for very high speed internet through FTTH (up to 100
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day of --------------------------------- by and between: BHARAT SANCHAR NIGAM LIMITED (hereinafter
referred to as “BSNL”), a company incorporated under the Companies Act 1956, having its Registered Office
and Corporate Office at Bharat Sanchar Bhawan, Janpath, New Delhi-110001, represented by Shri
__________________________Principal General Manager/Genaral Manager, Telecom District,
___________Telecom Circle / Metro District, Pin -_________
AND
M/S /Shri…………………………………………………………., Digital Gram Sewak/Telecom Infrastructure
-----------------------------------------------------
-----------------------------------------------------------------------------------------------------------
________________________________________________________________________
WHERE AS BSNL is in the business of providing Basic Telephone Services (Landline), Cellular Mobile
Telephone Services (CMTS), Internet and high speed broadband services and National Long Distance Services
(NLDS) in its licensed areas of operation in the geographical territory of India.
AND the BEOP, operating in the area ____________________________ (Address of Area) for the last
_________________ years. BEOP is having objective of providing the telecom services to the people /
Residents/ occupants/ inhabitants in area
Whereas BSNL is pursuing this collaborative Model with BEOP to provide Broadband and telecom services to
various customers.
Whereas BSNL GMTD has approached “M/s ………………………………….” Offering to provide the BSNL
telecom services to the residents of areas of operation (herein after referred to as “Projects in Annexure”) of
BEOP.
AND WHEREAS M/s ………………………………………. BEOP, in the intention that the residents of the
area” shall utilize the offer of BSNL, has agreed to the proposal of BSNL GMTD based on the terms and
conditions contained herein under.
NOW THIS AGREEMENT WITNESSETH AS FOLLOWS:
(1) In consideration of the due observance and performance of all the terms and conditions of this agreement,
the BSNL and BEOP agree to sign this agreement on nonexclusive and revenue sharing basis to provide the
BSNL telecom services.
(2) BEOP agrees that the infrastructure provided by BSNL GMTD will be utilized exclusively for BSNL
telecom services only.
(3) BEOP shall ensure the execution of services as per this agreement and continuance of the same by himself
or through the future association with any other outside agency, who may continue to maintain the telecom
and other services in the residential / commercial area (Projects in Annexure) for the entire agreement period.
(4.1) BSNL Responsibilities:
1.0 BSNL Role and Responsibilities :
Build/extend and maintain OFC network/ alternate Media for Backhaul upto the designated point/
Telephone Exchanges.
Resources likely to be provided by BSNL (ON AS IS WHERE BASIS )
1.1 ANRAX (256 Line rural exchange), LM Racks of CDOT exchanges
1.2 Battery Set
1.3 Power Plant
1.5 MSEB Electricity connection with Meter
1.6 Copy of rent agreement with the Owner in case of Rented/Leased premises
1.7 Transmission Equipments( STM/CPAN etc.)
1.8 Any additional facilities, if available, AC Units, Furniture, cabin setup etc.
1.9 All above will remain property of BSNL
1.10 All last mile network viz. UG Copper Cable Network, OFC/ILL, and Microwave Radio etc. in
and around the Exchange Area.
1.11 BSNL will identify for Card(s)/Part(s) repair of Exchange/DSLAM/CPE/CPAN, and all
expenses for repair of these Cards/parts shall be borne by BSNL. Standard list of AMC,OEM
vendors shall be shared to BEOP for further maintenance and follow up activities with the
respective vendors .
1.12 BSNL representatives viz. GM, DGM, SDE, SDO in-charge, JTO, Line Staffs etc. shall visit
the exchange premise regularly for coordination, technical support ,maintenance and launch of
new services etc. BEOP shall provide free access to such representatives of BSNL.
Note: BEOP, if possible can refurbish Battery set/Power Plant etc. as per requirement to extend its life
span and use after taking over.
BEOP shall be provided access to (Franchisee Management System) FMS Portal
1.13 Username & password for FMS will be provided.
1.14 Through FMS, BEOP can book new connections through OCOC- One call One Click option
and further do D-KYC (Digital –Know Your Customer) after collecting CAF and related
documents. This generated lead will then be approved by SDO in-charge or commercial
officer.
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1.15 BEOP can print invoices of monthly Revenue share through FMS and shall forward it over
gmail at id [email protected] for further processing and payment.
1.16 BEOP can check details of working customers, can print duplicate bills, see usage pattern of
Internet, payment details, outstanding etc. and collect Bills from the customer through
CBP/FTTH wallet provided for the purpose.
1.17 No access to CDR/Clarity will be extended to BEOP.
2.0 BEOP Responsibilities
Managing, operating and maintaining one or more Telephone exchanges in Maharashtra & Goa State
and providing Telecom Services, and Customer Service facilities on revenue share basis
To bear all expenses to operating exchange viz.,
2.1 Maintenance of customers connections including last mile & timely attending of faults in CPE
/ONT etc. installed at customer premises
2.2 Payment of Rent of premises (if Rented/Leased premises)
2.3 Regular Payment of Electricity bills and expenses for refuelling of Diesel in DG Sets as per
requirement to provide uninterrupted services.
2.4 Housekeeping activities for exchange premises i.e. security & cleaning etc.
2.5 To coordinate for providing/ withdrawal of add on and VAS services for customer connections
(as per customers’ requests)
2.6 To print and distribute bills of wireline / wireless customers for which billing address is within
designated exchange area. BEOP may devise any other suitable digital means for providing bills
to the customer as per their request. Bills of customer connection may be viewed generated and
printed through FMS portal.
2.7 Collections of these customers’ bills (through CBP/FTTH Wallet etc.)
Responsibilities of BEOP for maintenance of Customers last Mile
2.8 For provision of new connections, BEOP shall lay and maintain last mile Copper (UG cable)/
optical Fibre Cables as per requirement.
2.9 If required and agreed BEOP can maintain the restore the fault(s) of backhaul upto nearest
prevailing rates (approx. Rs 3000/- per fault).
2.10 Faults booked on IVRS system of BSNL in CDR will be shared to BEOP through SMS, E-
Mail or can be monitored through FMS (Franchisee Management Portal) System.
2.11 Customers can also directly book the faults with BEOP for which one dedicated mobile /
Landline/Email etc. may be shared with the customers.
2.12 BEOP shall have to attend and clear the booked faults promptly and any other faults as required
for smooth running of services.
TARGET Time to clear Faults & Penalty
2.13 BEOP, on its set the target time to clear the faults and maintain MTTR less than 4 hours.
Endeavour of BEOP shall be to provide best customer services in the industry.
2.14 There will loss of revenue for delayed faults to BEOP. Therefore it will be in BEOP interest
regularly attend faults in time and ensure customer satisfaction/ retention will be very good.
2.15 In case of prolonged duration of faults, if BSNL grants, any rent rebate to customers, there will
be revenue loss to BEOP also.
Arrangements & establishments by BEOP
2.16 BEOP has to keep manpower required for upkeep of exchange, equipments, external and
internal plants, last mile/lines cables etc.
2.17 All Expenses for this manpower shall be borne by BEOP on its own and BEOP will be the
principal employer for this manpower. BEOP shall be responsible for compliance of all
statutory provisions like labour laws, EPF, ESI Acts etc. for these manpower employed by him.
3.0 Benefits and Revenue shares for BEOP
3.1 BEOP shall have to QUOTE Revenue share for Landline/Broadband Connections Revenue.
3.2 For 1 st SIX Months, 100% Revenue consisting FMC (fixed Monthly Charges) i.e. Rental
and usage, excluding Taxes, License Fee etc. for Landline/ Broadband connections in
allotted BSNL exchange shall be given to BEOP and after Six Month, BEOP’s Revenue
share shall be in accordance to the percentage of revenue share quoted by BEOP in
schedule A. 3.3 For FTTH Connections provisioning Revenue share will be 50% maximum.
3.4 For leased lines and value added service (VAS, which are being offered by BSNL in partnership
with other VAS providers), BEOP shall get a revenue share of 8% for maintenance of existing
leased line and for provisioning and maintenance of new leased lines by BEOP after award of
work will be 10%.
3.5 10%. The revenue share for VAS service shall be paid on the net amount after deducting all
statutory taxes and levies like license fee, taxes, Rebate and Cost paid to VAS providers etc. from
the amount billed for VAS service.
3.6 BEOP can install Cable TV Setup and provide Cable TV Connections in exchange area.
3.7 Attractive incentives for new connections, New SIM Sale, Recharge of mobile connections, or any
other incentive scheme.
3.8 Bill collection incentives for Bill collection through CBP Wallet.
3.9 Fixed onetime acquisition charges of Rs. 500/- shall be given on per customer basis for the cases
where the FTTH customer is acquired by the BEOP. These acquisition charges will be paid after
receipt of first bill from the customer.
3.10 If required and agreed BEOP can maintain the restore the fault(s) of backhaul upto nearest
(4) BEOP shall not charge any money from the customers. No additional services other than those contained
within the scope of this agreement shall be provided to any person or the customers of BSNL either free or
for a cost through the BSNL network laid for the above purpose without the written approval of BSNL.Also,
the complete exchange premises and the equipments shall not be used for any other purpose, other than that
provided in this agreement.
(4.1) BEOP shall not create any secondary tenancy or do any addition alteration or construction activities
without written permission of CGM, MH circle, BSNL.
(5) All deposits, levies, including security deposit, installation charges and rentals of CPE /STB /ONT
registration amounts as decided by BSNL, shall be billed and collected by BSNL and no revenue share shall
be payable to BEOP from such receipts
(6) Terms and conditions of payments by customers shall be governed by BSNL’s rules from time to time.
The disconnection and resolution practice from payment defaulters shall be enforced.
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(7) Revenue share payment process:
(7.1) Revenue sharing will be on overall realized revenue consisting of Fixed Monthly charges i.e. rental and
usage charges but excluding taxes, license fee and rebate if any granted to customer (i.e. including Fixed
Monthly Charges rental (FMC rental) and Usage).
(7.2) All the customers falling under the purview of this agreement shall be identified separately and the
revenue share may be paid to the BEOP as per the terms & conditions of this agreement for such customers.
(7.3) The payment of revenue share to the BEOP will be made by BSNL by 28th of the following month in
which the revenue is actually realized.
(7.4) The payment of revenue share shall be made to the BEOP after the deduction of applicable statutory
levies which includes license fees payable by BSNL and/ or taxes applicable from time to time and necessary
rebate granted to customer for faulty service from the revenues realized on account of provision of telecom
services under the agreement. All such taxes / levies and deductions shall be a pass-through item and shall be
billed to and collected from the customers and paid to the respective statutory bodies by BSNL, except such
cases where liabilities arise on account of claims raised by concerned authorities in a post-facto manner,
wherein such liability shall be shared in the same ratio as the revenue share for the respective services.
(7.5) Any discrepancy found would be mutually discussed and resolved. Balance of payments arising due to
any reason shall be adjusted in future payments by BSNL.
(8) Tariff: Tariff for various BSNL services to be offered through BSNL network to the customers shall
be decided by BSNL
(9) Revenue sharing will be on overall realized revenue ie including Fixed Monthly Charges rental (FMC
rental) and Usage excluding taxes, license fee and necessary rebate for faulty service. The details of revenue
share under various cases is as follows:-
(10) For leased lines and value added service (VAS, which are being offered by BSNL in partnership with
other VAS providers), BEOP shall get a revenue share equal to 10% of revenue.
a) There shall be no payment other than the revenue share to be paid to the BEOP. All cost incurred on
account of above is part of revenue share and shall not be charged extra from BSNL by BEOP.
(11) Fixed onetime acquisition charges of Rs. 500/- shall be given on per customer basis for FTTH
connections in the cases where the customer is acquired by the BEOP. These acquisition charges will be paid
after receipt of first bill from the customer.
a) BEOP shall follow all the guidelines/rules/regulations of Govt. Of India/ DOT, ensure compliance of
TRAI parameters which include provision of service connections, restoration of faults etc.
b) Customer Acquisition, marketing of BSNL services, identification and enrolment of prospective
BSNL customers shall be done by BEOP. BEOP shall obtain authorization and No Objection
Certificate (NOC) from the customer premises for installing and operating BSNL services as per
Appendix-II and shall also submit the details of location/ premises within area of operation along with
application as per Appendix-I.
c) BEOP shall maintain the packages and Tariff Plans of BSNL as it is, while serving BSNL customers.
d) All commercial documents viz. Customer Application Form (CAF) etc. shall be collected by BEOP
and filled in CAF to be forwarded to BSNL. BEOP shall ensure collection of Know Your Customer
(KYC) documents as per DOT guidelines, along with signed Customer Application Form (CAF) by
each of BSNL customers. BEOP shall verify the copies of document collected from the customer
against the originals, attest the CAF related documents and affix the seal of BEOP with date and name
of signatory. All customers shall be BSNL customers.
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e) BEOP shall ensure that all new connections are provided within 24 hours of the issue of advice note
by BSNL.
(12) The MTTR shall generally be maintained below 4 hours.
(13) General Conditions:
(13.1) This agreement is applicable for all kinds of telecom services (fixed, wireless, WiFi, VPN, Leased
Lines, Broadband, FTTH,CDN etc.) being offered presently and in future also.
(13.2) This agreement is a confidential document. The BEOP shall not divulge any part of the agreement,
customer details either through oral or written communication or through any other mode to any third party.
(13.3) This agreement shall not be amended or modified or altered or changed in any way except in writing
and duly executed by the authorized representatives of each party.
(13.4) Period of agreement: This agreement shall be valid initially for a period of One year from the date of
signing and is renewable thereafter on similar/ mutually agreed terms and conditions for a further period of 5
years.
(13.5) Termination of the agreement: This agreement may be terminated by BSNL after, serving 30 days’
notice on account of unsatisfactory service ,failure to meet TRAI/DOT guidelines , repeated failure to provide
new connections within 24 hours of issue of Advice Note, Repeated failure to maintain desired MTTR as per
clause 12 and non-compliance of other agreement conditions etc. Notwithstanding any terms and conditions
herein, this agreement may also be terminated by the mutually written consent of the parties giving one month
notice. Termination of the agreement shall be without prejudice to the accrued rights and liabilities of the
parties at the date of termination. On termination of this agreement the telecom services may continue to be
used by the BSNL customers as per applicable terms and conditions.
(13.6) Severability: Should TRAI / DoT declare any part of this agreement unenforceable through direction /
order / regulation or if terms of license of BSNL are changed through any amendment or order of the
Government, the parties will cooperate and take all appropriate steps to amend, modify or alter this agreement.
(13.7) This agreement shall be binding upon all respective successors of the parties.
(14) Compliance of laws: BSNL and BEOP shall perform their duties in strict compliance with all applicable
laws in India along with rules and regulations of the duty constituted Govt. authorities in India and shall obtain
all licenses, restrictions or other approval, if any, required by laws in India in connection with the services to
be rendered hereunder. Further, service provided to the customers shall be subject to Indian Telegraph Act
1885, TRAI directions and tariff circulars issued by BSNL Corporate Office.
(15) Indemnification: BEOP agrees to protect, defend, indemnify and hold harmless BSNL and its
employees, officers, directors, agents or representatives room and against any and all liabilities, damages,
fines, penalties and costs (including legal costs and disbursements) arising from or relating to:
(a) Any breach of any statue, regulation, direction, orders or standards from any governmental body, agency,
telecommunications operator or regulator applicable to such party; “or”
(b) Any breach of the terms and conditions in this agreement by the BEOP.
(16) Relationship: Each party understands that it is an independently owned business entity and this
agreement does not make it, its employees, associates or agents as employees, agents or legal representatives
of the other party for any purpose whatsoever. Neither party has express or implied right or authority to
assume or to undertake any obligation in respect of or on behalf of or in the name of the other party or to bind
the other party in any manner. In case, any party, its employees, associates or agents hold out as employees,
agents, or legal representatives of the other party, the former party shall forthwith upon demand make good
any / all loss, cost, damage including consequential loss, suffered by the other party on this account.
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(17) ARBITRATION
(17.1) In the event of any question, dispute or difference arising under this agreement or in connection there-
with (except as to the matters, the decision to which is specifically provided under this agreement), the same
shall be referred to the sole arbitration of the CGM, BSNL or in case his designation is changed or his office is
abolished, then in such cases to the sole arbitration of the officer for the time being entrusted (whether in
addition to his own duties or otherwise) with the functions of the CGM, BSNL or by whatever designation
such an officer may be called (hereinafter referred to as the said officer), and if the CGM or the said officer is
unable or unwilling to act as such, then to the sole arbitration of some other person appointed by the CGM or
the said officer. The agreement to appoint an arbitrator will be in accordance with the Arbitration and
Conciliation Act 1996 and amendment thereof. There will be no objection to any such appointment on the
ground that the arbitrator is a Government Servant or that he has to deal with the matter to which the
agreement relates or that in the course of his duties as a Government Servant he has expressed his views on all
or any of the matters in dispute. The award of the arbitrator shall be final and binding on both the parties to the
agreement. In the event of such an arbitrator to whom the matter is originally referred, being transferred or
vacating his office or being unable to act for any reason whatsoever, the CGM, BSNL or the said officer shall
appoint another person to act as an arbitrator in accordance with terms of the agreement and the person so
appointed shall be entitled to proceed from the stage at which it was left out by his predecessors.
(17.2) The venue of the arbitration proceeding shall be the office of the CGM BSNL, Maharashtra or such
other places as the arbitrator may decide.
18. Continuing Obligation
Any rights and obligations under this AGREEMENT that by their nature extend beyond the terms of this
AGREEMENT shall survive any expiration or termination of the AGREEMENT and shall remain in effect
until complete performance thereof has occurred.
19. Successors
The AGREEMENT shall be binding upon and insure to the benefit of Parties and their respective heirs,
successors, permits assigns and representatives.
20. Waiver
No waiver, delay, indulgence or failure to act by either party regarding any particular default of omission by
the other shall affect or impair any rights or remedies that or any subsequent default or omission that are
expressly waived in writing.
20. Force Majeure
Both parties should be excused and not be held responsible for performance of its obligations under this
agreement in the event of force majeure circumstance like civil commotion, fire, tempest, earth quake, terrorist
action, war, floods, any action or order by government, delay in grant of permission by any authority and/ or
any act of God or other event of like nature either party on becoming aware of such event shall inform the
other party in writing of such force majeure event within three days from the date of occurring such force
majeure event. If the force majeure event continues for more than fifteen days, an emergency meeting shall be
called between BSNL and BEOP to take not of the situation and to take further necessary action.
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IN WITNESS WHEREOF the Parties here so have caused this agreement to be duly executed on the date
above written.
For BSNL ________________________________________________________________
1
2
1
2
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APPENDIX-I
Bharat Sanchar Nigam Limited
Dear Sir,
Apropos to above, we propose to provide the required telecom infrastructure/services for below mentioned
locations exchange area for providing the telecom voice & data services to the individual customers by
utilizing the available BSNL resources/ premises under revenue share basis. We request for BSNL's
Connectivity at this prestigious Exchange premises to provide the BSNL voice & data connections.
The details are as below:
Name of location/scheme/Exchange Premises: ________________________________
No of Blocks: __________________________
No of Units/Offices: ______________
Present Status: _______________________
Total expected demand in a year: __________________
Further as discussed we are ready to provide the free space & free electricity/regularly pat rentals and
electricity Bills for BSNL installations/ installation of BSNL telecom equipment*. Request for needful on
urgent basis.
___________________________________________ Place:_____________
___________________________________________ Date : ____________
Email-id ____________________________________
M No_______________________________
Note: Kindly enclose approved layout PLAN drawing of the complex/ projects in Annexure.
(* Strike whichever is not applicable)
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1. General information about BEOP( BSNL Exchange Operating Partner) /Applicant
a. BEOP’s/Applicant’s legal Name
b. Legal status of BEOP/ Applicant’s Sole Proprietorship Firm/ Partnership firm/ Self
Employed
c. In case of JV/consortium Legal name of each partner
with Percentage Participation
sheets.)
e. BEOP’S/ Applicant’s legal address in India
Telephone Numbers/ Fax numbers for communication
f. BEOP’s/Applicant’s Authorised Signatory
(Name, Designation, Address, Contact No.)
g. BEOP’s/Applicant’s authorised
representative (Name, Designation,
Address, Contact No.)
b. Partnership deed in case of partnership Firm
c. Memorandum and Article of Association in case of public/ Private Limited Company.
d. In case of consortium- MOU/Agreement/duly notarised) entered into by JV/consortium members,
containing intended percentage participation, nomination of lead member etc.
e. Authorisation/POA in favour by authorised signatory of the BEOP to sign the agreement
documents.
POA/ authorisation to contain specimen signature, Board resolution in favour of POA/authorised
signatory.
g. Trade licence in case of Local Entrepreneurs
h. PROPOSAL LETTER BY BEOP as in Appendix I.
i. NOC Letter from RWA/Builders etc. if applicable as in Appendix II.
JV / Consortium Member information:
a. Legal status of Member Sole Proprietorship,
Private Limited Company, Public
Limited Company (Tick one)
c. Members legal address
d. Members Authorized Signatory
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Member-2
e. Legal status of Member Sole Proprietorship,
Private Limited Company, Public Limited
Company (Tick one)
g. Members legal address
h. Members Authorised Signatory
(Name, Designation, Address, Contact No.)
……………………………………….
(Each members in case of JV/consortium) : ………………………
………………………………………
6. Performance Bank Guarantee against security of Assets (BG) of Rs. 25000/50000( As applicable) in
form of Demand Draft drawn in favour of “ BSNL , Kolhapur”
Note: All the above information must be supported by documentary evidence.
Name, Address and signature of BEOP
___________________________________________
___________________________________________
Name of SSA : KOLHAPUR
Revenue Share: For Landline and Broadband Connections
(Please fill in the desired revenue share in percentage % in both words and figures)
S No
Provisioning, maintenance &
terms and conditions mentioned
in this EOI documents.
Note : 1) BEOP may quote for one or more exchanges of
the list. 2) The BEOP should quote “Not interested”
against the exchanges wherever he/she is not interested to
quote.
Note :
1. Evaluation and award of EoI work shall be for quoting lowest percentage bidder.
2. Separate Revenue share for provisioning of FTTH services in exchange area will be 50%.
3. For maintenance of existing leased line separate Revenue share of 8% shall be given and for
provisioning and maintenance of new leased lines by BEOP after award of work will be 10%.
4. If required and agreed BEOP can maintain the restore the fault(s) of backhaul upto nearest
5. The BEOP can participate for one or more number of exchages.
6. The BEOP should quote “Not interested” against the exchanges wherever he/she is not interested
to quote.
7. BEOP should quote revenue share in percentage both in words & figures . If there is a discrepancy
between words & figures, the amount in words shall prevail.
Name and signature of BEOP
Signature _________________________
Name ____________________________
Date:
Place:
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development of Landline and Broad band services & for very high speed internet through FTTH (upto 100
BSNL is providing unique opportunity through this Expression of Interest (EOI) to Builders, Resident Welfare
Associations (RWAs), Telecom Infrastructure Providers(TIPs), Virtual Network Operators (VNOs), Hotel
Owners, Hospitals, Trust, Franchisees, System Integrators, DIDs, Franchisees of BSNL, any registered
company or society, Local Cable TV Operators, Telecom Service Providers, Local Shop Owners, BSNL
Retailers, Direct Selling Agents, Unemployed Graduates, Local Youth having matriculation/degree or ITI,
Start-ups or local entrepreneurs, Spouses and Wards of BSNL/DOT Staff, Spouses and wards of Retired
BSNL/DOT Staff etc. ( Herein after Referred to as BSNL Exchange Operating Partners or BEOPs in short)
for providing BSNL Telecom Services in the existing and upcoming residential/commercial complexes and all