Extracting Data to improve NEAT

Matthew O’Meara & Linda ChristieDirector & Data Manager EDSydney Children’s Hospital Randwick

IssuesHow to get NEAT data from FirstNet

KPI report

Manual Extract

Getting data out

Getting data in

Daily Report

Standard Report

SESI Report

Weekly Report

NEAT PerformanceWeek ending 24/11/2013

Average 3 hr 26 min.

Median 2hr 35min.

Maximum 21hr 26min.

Overall 4hr performance: 74.2%

Delay Reasons - admitted

4 hr Delay reasons transferred patientsNo Bed-Paediatrics 1Ongoing Observation 1Registrar Review-Gynaecology 1Transport - Ambulance 1 4hr Delay reasons DISCHARGED patientsImaging-US 1Inappropriate Time for D/C 1MO Delay (ED) 5Registrar Review-Paediatric Surgery 2Registrar Review-Ear Nose & Throat Surgery 1Registrar Review-Gastroenterology 2Pathology 2Ongoing Observation 11

Delay Reasons – transfers, discharges

Data In

1. Enter reason for delay at 4 and 8 hours

2. Bed, specialty data

3. Free text description

4. Educate staff

Data OutDetailed error report

Export to Excel

Sort arrival to Discharge time

Sort by triage, depart status, ward, specialty

Calculate NEAT for each

Collate data

3 hours work

Outcome

AccountabilityMeaningful data

Timely

Patient level

What does Better look like?

Standard Accessible Report

Data quality – terms, education, feedback

www.health.nsw.gov.au/wohpwww.ecinsw.com.au/neat

Level 4, Sage Building , PO Box 699 T 02 9464 4674 www.ecinsw.com.au

67 Albert Avenue, Chatswood NSW 2067 Chatswood NSW 2057 F 02 9464 4728 ABN 89 809 648 636