Embed Size (px)
Citation preview
Facilitated by
Effective Analysis
Tuesday 21st May 2013
Sam Hepenstal, Hampshire County Council
Session stages
1 – Command CentralLetting analysts analyse : using data automation, analytics and data visualisation to support problem analysis
2 – Harm Based AssessmentsTaking concepts from 1 to drive strategic and tactical problem identification and analysis
1 – Command Central
Problems with non automated process
• It requires – the source data system to be searched every
time a query needs to be made– Appropriate mapping/visualisation tools if
data is to be presented as a map/hotspot– Generally only accessible to organisation
who owns the data– manual process which is time/resource
dependent
Consequences of non automated process
• Not available from any terminal [normally specialist licences restrict availability]
• Generally required to be carried out by Analyst/Researcher
• Analysts [police & partner] spend 80% - 90% of their time researching and only 10% - 20% analysing.
• Analysts consumed in producing documents for weekly and bi weekly tasking and coordinating meetings answering ‘what’, ‘where’, ‘when’ about priority problems, but not ‘why’
• Frontline staff often neglected due to demand
Our solution
• Providing secure automated partnership data via analytics platform – meeting needs of :– Strategic management– Middle management [sector inspectors,
community safety & fire managers]– Front line staff
• Analytics answer ‘what’, ‘where’, and ‘when’. Analysis answers ‘why’.
• Data/information can also be viewed by the public
Information Management System [IMS]
• We have developed a secure web facing partnership system that supports problem solving and neighbourhood policing by providing ‘one version of the truth’ within two applications. These support our delivery of an intelligence led approach to reducing crime and disorder;
2 – Harm based assessments and hypothesis led problem
analysis
Background• TSSE have adopted NIM and complete
annual Strategic Assessment
• My Role– To review the Citizens Advice database– To understand how the data can be analysed and used to
form intelligence– To produce 3 example profiles using CA data
Stumbling blocks…• Limitations were identified with aspects of strategic
analysis to identify priorities• All complaints are not equal Diversity of seriousness Diversity of detriment Document production is extremely time consuming
• Tactical analysis around these priority areas is limited and does not provide insight• Problem profiles describe but do not analyse
The Questions
• How can we ensure the most serious and harmful issues are priorities?
• How can these priority areas of business be understood and tackled?
• How can we do this with little resource and live time?
LIK
ELI
HO
OD
THREAT OF HARM CONSEQUENCES
The volume of complaints is important, however the most likely complaints do not relate to the most harmful consequences.
If only likelihood is considered then the most harmful issues, which are less likely to occur, will be missed. A balance must be struck between likelihood and the threat of harm when deciding upon priorities.
To move priority areas of business from 1 towards 2, the harm risk matrix considers likelihood (number of incidents) against threat of harm (a range of qualitative and quantitative factors).
1
2
HARM MATRIX : TRUE PRIORITIES Strategic Solution
Live Demonstration : Harm Priorities Assessment
• Strategic priorities template– Moving towards automated process– Structured to be self-service without need for
reproduction of lengthy documents– Transparent Harm Matrix = quantitative
measure to identify and rank priority areas of business with harm at the core
Core HarmAssessmentPh
ysic
al
Emotion
alFinancial
Victim
Offender
LocationData sources – interoperability between Citizens Advice database, APP, IDB etc…
Strategy
Tactics
INTELLIGENCE CYCLE
MIS
UN
DE
RS
TA
ND
ING
ACCURATE DATA SOURCES / INTELLIGENCE
Hypothesis testing Intuition
INSIGHT
With hypothesis testing upon accurate data it is possible to reduce the risk of misunderstanding that data/the problem itself. i.e BME assumptions
In addition, by integrating local intuition and knowledge it is possible to gain insight into the specific causes of a problem and the means to prevent it occurring in the future.
If left solely to intuition, data sources will not improve understanding.
Tactical Solution
PROBLEM-ORIENTED APPROACH : SARA
Live Demonstration : Problem Profile Template
• Problem profile template– Moving towards automated template– Structured to be self-service without need for
reproduction of lengthy documents– Embedded with hypothesis testing approach
to encourage problem oriented analysis
Questions and answers
Thank you for attending Please take time to complete the evaluation
sheets
You will see that at points a live demonstration of the products were demonstrated. It is obviously
not possible to provide this here but if you wish to find out more please contact Sam direct on
Hepenstal, Sam <[email protected]>
