Facilitating and coordinating workforce initiatives that …nrmrwib.org/wp/wp-content/uploads/2017/05/NR-MR-WIB-MEETING-Pa… · Training Provider Committee • Training Provider

This event is funded, wholly or in part, using funds provided by the Workforce Innovation and Opportunity Act of 2014 and administered by the U.S. Department of Labor.

NEW RIVER/MOUNT ROGERS WORKFORCE DEVELOPMENT BOARD

MEETING AGENDA October 25, 2017

Facilitating and coordinating workforce initiatives that enable economic growth and increase the standard of living in the region.

CALL TO ORDER & WELCOME OF GUEST – Chair Miller

ROLL CALL

APPROVAL OF THE AGENDA

CONSENT AGENDA (previously distributed)

• Minutes from the August 23, 2017 meeting

• Financial Reports & Operational Summary

• Approval of New Training Providers/Programs

o Virginia Tech – Continuing Education

Clinical Medical Assistant and Medical Billing and Coding

PUBLIC COMMENT PERIOD

COMMITTEE REPORTS

Budgeting & Administration • Financial Disclosure Statement

Training Provider Committee • Training Provider Recertification Update

One-Stop Operations & Delivery System • Wytheville One-Stop Recertification• System-wide MOU Update

PY’17 COMMITTEE ASSIGNMENTS

CONSORTIUM BOARD UPDATE – John Garner

EXECUTIVE DIRECTOR SUMMARY

PARTNER REPORTS

Adult Education: Shirley Carlson TANF Programs: Tony Isom Career & Technical Education: Rick Weaver Title 1 Rehabilitation Act of 1973: Pam Allison Community Based Organizations: Terry Smusz & Rob Goldsmith

Virginia Apprentice Program: vacant

Institute of Higher Education: Melinda Leland Virginia's Employment Services: Karen Akers

Economic & Community Development: Josh Lewis WIOA Title I Programs: Darrell Blankenship & Mary Ann Gilmer • One-Stop Operator• T2C Update

Job Corps: Mike Steele Special Grants: WDB Staff • CPID• HEART• Power Initiative• Pathways

NEXT SCHEDULED WDB MEETING – Joint Meeting with the Consortium Board, December 13, 2017 – Wytheville Meeting Center – 10:00 a.m. (buffet lunch following the meeting)

ADJOURN

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NEW RIVER/MOUNT ROGERS WORKFORCE DEVELOPMENT BOARD

MEETING MINUTES

August 23, 2017 A meeting of the New River/Mount Rogers Workforce Development Board was held on August 23, 2017 at the Wytheville Meeting Center. Those in attendance were as follows: Board Members Guest Mike Miller, Chair Robin Meadows John Garner, CLEO Chair CB Andrews, Jr John Overton John Matthews Howard Bartholomay Robert Pierce Diane Gray Carol Blankenship Terry Smusz Darrell Blankenship Jeff Dunnack Mike Steele Joe Ferrell Mark Tapp Staff Mary Ann Gilmer Lynn White Marty Holliday Robert Goldsmith David Manley (Alternate) Ronnie Martin Melinda Leland Jimmy Smith (Alternate) Beverly Burke Timothy McVey Richard Keene (Alternate) Della Wheeler Karen Akers Chair Miller called the meeting to order at 9:59 a.m. The roll was called and a quorum was present. Mr. Overton made the motion to approve the Consent Agenda as presented. Ms. Meadows seconded the motion, and the motion passed unanimously. Chair Miller asked if anyone in the audience wished to address the Board during the public comment period. There was none. Moving on with the agenda, Chair Miller called for Committee reports:

• Budget & Administration – Ms. Holliday highlighted changes between the Draft Final Budget and the Final Budget. A brief discussion followed concerning the Rapid Response Funding adjustments due to timing issues. Mr. Goldsmith moved to approve the Final Budget with a second from Mr. White, the motion was passed unanimously.

Board members were asked to complete the Financial Disclosure Statement and return to Ms. Holliday as soon as possible.

• Marketing Committee – Ms. Holliday showcased the Work Talk PodCasts which will be

available on the NRMRWIB.ORG website as well as being available online. Area II is only one of four (4) other Workforce Boards in the country who have PodCasts. A brief discussion followed. Ms. Holliday gave a brief overview of other “outreach” activities, highlighting the upcoming Operation Tomorrow’s Workforce that the WDB is a partner on. Operation

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Tomorrow’s Workforce is being hosted by the United Way of SWV. Their intent is to give businesses the opportunity to showcase their careers at a hands-on career expo for 7th graders from fifteen (15) school districts. Ms. Holliday told the members that this is a great opportunity to support and connect to businesses.

• One-Stop Operations & Delivery Committee – Ms. Holliday highlighted the Region-wide MOU timeline. A Steering committee will be assisting with the development of the Region-wide MOU. A rough draft should be available by October 2017. Ms. Holliday informed the board of the timeline for the recertification of the Comprehensive One-Stop. This year will only be a desk review and must be completed by October 31, 2017. By June 2018 ALL sites with WIOA programs (seven in all) must have an ADA review and a mini approval.

• Training Provider Committee – Ms. Holliday discussed the Recertification of Training Programs timeline, stating that staff, Ms. Wheeler, has been keying in data as fast as she can. All approvals have been pushed back until December 31, 2017. Programs will be recertified at that time.

Mr. Garner, Chair of the Consortium Board, gave the Consortium Board update after highlighting the difference between the Agendas of the Consortium Board vs the Workforce Development Board. Mr. Garner stated that the WDB agenda is more detailed because this is the Board that takes care of the details. Mr. Garner encouraged everyone to listen to the new PodCasts because that is the best way to get information in a small, rural area. Mr. Garner stated it was imperative to support employers who supplies 20, 30, 40 jobs just as much as larger industries are supported because they are already supplying jobs we need before they leave. It is easier to support established businesses than it is to bring in new businesses. Ms. Holliday updated the Board on Staff activities since their last meeting and reviewed the executive summary. Ms. Holliday presented a YouTube video concerning Work Ready Communities. She stated that Areas I & II will be partnering for 21 jurisdictions to become Work Ready Communities. The Work Ready Academy will be brought to the Abingdon area in November. Two representatives from each community will need to attend this academy and someone from each community will need to lead their jurisdiction. A brief discussion followed. PARTNER REPORTS Reports for the following partner agencies were given: Community Based Organizations, Ms. Smusz/Mr. Goldsmith; Institute of Higher Education, Ms. Leland; Economic Development, Mr. Manley; Job Corps, Mr. Steele; Title 1 Rehabilitation Act of 1973, Mr. Keene; Virginia’s Employment Services, Mr. Akers; One-Stop Operator Report, Mr. Blankenship/Ms. Gilmer; Special Grants, Ms. Holliday. Chair Miller thanked the alternates for their attendance stating “we are the boots on the ground” and the attendance of the Board Members/Alternates insures a quorum can be made and important business in the meetings can be conducted.

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The 2017 WDB meeting schedule was reviewed with Board members noting that the next WDB meeting is scheduled for October 25, 2017 at the Wytheville Meeting Center beginning at 10:00 AM. Ms. Holliday discussed the Travel Voucher with Board members. With no further business to discuss, the meeting was adjourned at 11:56 PM. Respectfully Submitted, Beverly Burke, Workforce Operations Coordinator

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WIOA Available Administration Funds 283,144$ Obligated 280,615 Un-Obligated 2,529

Expenditures 42,620$ Board/Fiscal Agent 39,133 One-Stope Operator 3,487

Balance 240,524$

WIOA Available Adult Program Funds 678,701$ Obligated 676,471 Un-Obligated 2,230

Expenditures 76,503$ Board 7,274 Operators 69,229

Balance 602,198$

WIOA Available DLW Program Funds 599,455$ Obligated 597,471 Un-Obligated 1,984


Balance 552,916$

New River/Mt Rogers Workforce Development Board Financial Report

Report Period: 07/01/17-08/30/17

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WIOA Available Youth Program Funds 1,011,233$ Obligated 992,751 Un-Obligated 18,482


Balance 865,762$

POWER Available Funds 163,405$ Obligated 163,405

Expenditures 138,988$ Board 21,039 Operator 117,949

Balance 24,417$

Pathways Available Funds - Year One 1,872,010$ Obligated - Year One 1,872,010

Expenditures 380,810$ Board 293,062 Area I 26,584 Area III 15,877 Area 17 3,910 Goodwill Industries of the Valleys 41,377

Balance 1,491,200$

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CPID Available Funds 25,000$ Obligated 25,000

Expenditures 1,486$ Board 1,486

Balance 23,514$

HEART Available Funds 71,806$ Obligated 71,806

Expenditures 4,777$ Board 4,777

Balance 67,029$

Operational Summary – October 25, 2017 Service Levels: Thru September 30, 2017, our Program Operators have served the following: DLW – 231 In Training – 78 Adults – 202 In Training – 62 Youth – 175 These service levels are the following percentage of planned PY’17 enrollments for the 1st quarter of the program year: Plan Actual DLW – 154% of plan 150 231 Adult – Goodwill – 115% 80 92

People – 121% 91 110

Youth – Goodwill – 100% 75 75 People – 108% 93 100

Performance: Thru September 30, 2017, Program Operators have achieved the following performance levels: Attained Total Standard Exclusion* DLW – Placement Rate – 89% 54 48 0 Average Wage at Placement - $14.70

Attained Total Standard Exclusion* Adults:

Goodwill Industries of the Valleys

Placement Rate – 100% 6 6 0 Average Wage at Placement - $9.26 People, Inc. of Virginia

Placement Rate – 96% 25 24 0 Average Wage at Placement - $12.30 Youth:

Goodwill Industries of the Valleys

Placement Rate – 100% 6 6 0 Literacy/Numeracy Gains – 43% 7 3 0 Attained a Degree or Certificate – 83% 6 5 0 People Inc. of Virginia

Placement Rate – 100% 17 17 0 Literacy/Numeracy Gains – 0% 0 0 0 Attained a Degree or Certificate – 100% 6 6 0 Exclusions:

1. Institutionalized 2. Health/Medical or Family Care 3. Deceased 4. Reserve Forces Called to Active Duty 5. Relocated to a Mandated Program 6. Invalid or Missing Social Security Number

Operator performance is in line with contract planned performance goals as well as negotiated Common Measures.

Financial Thru June, 2017 (Final), our Program Operators expended 85% of available contract funding for all programs. Under WIOA 49% (40% required) of Adult/DLW funds expended have been for required training activities. 79% (75% required) of WIOA Youth program funds have been expended on Out of School Youth with 32% (20% required) expended on Work Experience activities as defined under WIOA. All expenditures are exceeding current WIOA and State program spending requirements.

Provider NameDate Submitted Program Name

Date Reviewed Approved?

New River Community College Business Administration, AA&S 2/22/2017 YesEducation, AA&S 2/22/2017 YesEngineering - Computer Science Specialization, AA& 2/22/2017 YesEngineering, AA&S 2/22/2017 YesGeneral Studies - Computer Science Specialization, AA&S 2/22/2017 YesGeneral Studies - Fine Arts Specialization, AA&S 2/22/2017 YesGeneral Studies - Visual Communication Design Specialization, AA&S 2/22/2017 YesGeneral Studies, AA&S 2/22/2017 YesLiberal Arts, AA&S 2/22/2017 YesScience -College of Agriculture and Life Sciences at Virginia Tech (CALS), AA&S 2/22/2017 YesScience, AA&S 2/22/2017 YesAccounting, AAS 2/22/2017 YesAdministrative Support Technology, AAS 2/22/2017 YesArchitectural and Engineering Design Specialization, AAS 2/22/2017 YesBusiness Management, AAS 2/22/2017 YesEarly Childhood Development Specialization, AAS 2/22/2017 YesElectrical Engineering Technology, AAS 2/22/2017 YesElectronics Technology, AAS 2/22/2017 YesForensic Science, AAS 2/22/2017 YesHuman Services, AAS 2/22/2017 YesInformation Technology - Cyber Security Specialization, AAS 2/22/2017 YesInformation Technology (with a Specialization in Game Design) 2/22/2017 YesInformation Technology - Mobile and Web Applications Development Specialization, AAS 2/22/2017 YesInformation Technology - Network and Technical Support Specialization, AAS 2/22/2017 YesInformation Technology, AAS 2/22/2017 YesInstrumentation and Control Automation Technology, AAS 2/22/2017 YesMachine Technology, AAS 2/22/2017 YesMarketing Management Specialization, AAS 2/22/2017 YesMedical Administrative Support Specialization, AAS 2/22/2017 YesNursing, AAS 2/22/2017 YesParalegal Administrative Support Specialization, AAS 2/22/2017 YesPolice Science, AAS 2/22/2017 YesMachine Shop Operations, Diploma 2/22/2017 YesAutomotive Analysis and Repair, Diploma 2/22/2017 YesAccounting Certificate 2/22/2017 YesEarly Childhood Development Specialization, Certificate 2/22/2017 YesGeneral Education, Certificate 2/22/2017 YesHuman Services, Certificate 2/22/2017 YesIndustrial Maintenance, Certificate 2/22/2017 YesPractical Nursing, Certificate 2/22/2017 YesWelding Technology, Certificate 2/22/2017 YesWord Processing, Certificate 2/22/2017 YesAccounting/Keyboarding, Career Studies Certificate 2/22/2017 YesAccounts Receivable/Accounts Payable, Career Studies Certificate 2/22/2017 YesAdministrative Assistant, Career Studies Certificate 2/22/2017 YesAdvanced Manufacturing Technology, Career Studies Certificate 2/22/2017 YesAdvanced Welder, Career Studies Certificate 2/22/2017 YesAlternative Energy, Career Studies Certificate 2/22/2017 YesAutomotive Drivability Career Studies Certificate 2/22/2017 YesBasic Machine Tool Operations, Career Studies Certificate 2/22/2017 YesChild Development, Career Studies Certificate 2/22/2017 YesComputerized Numerical Control, Career Studies Certificate 2/22/2017 YesConstruction Technology, Career Studies Certificate 2/22/2017 YesCost Accounting Clerk, Career Studies Certificate 2/22/2017 YesCyber Security, Career Studies Certificate 2/22/2017 YesElectrical-Construction Technology, Career Studies Certificate 2/22/2017 YesElectricity, Career Studies Certificate 2/22/2017 YesEngineering Design Technology, Career Studies Certificate 2/22/2017 YesEntry-Level Welder, Career Studies Certificate 2/22/2017 YesGame Design, Web Design and Animation, Career Studies Certificate 2/22/2017 YesHuman Resource Practices, Career Studies Certificate 2/22/2017 YesMachine Operations, Career Studies Certificate 2/22/2017 YesMechatronics, Career Studies Certificate 2/22/2017 YesNurse Aide, Career Studies Certificate 2/22/2017 YesOperator, Career Studies Certificate 2/22/2017 YesParalegal Assistant, Career Studies Certificate 2/22/2017 YesPayroll Clerk, Career Studies Certificate 2/22/2017 YesRefrigeration and Air Conditioning, Career Studies Certificate 2/22/2017 YesSupervision and Leadership, Career Studies Certificate 2/22/2017 YesVisual Communication Design, Career Studies Certificate 2/22/2017 YesPharmacy Technician Program 2/22/2017 YesCommercial Drivers License 2/22/2017 Yes

Wytheville Community College 6/15/2016 Truck Driving/CDL credit 6/22/2016 YesTruck Driving/CDL non-credit 6/22/2016 YesCertified Nurse Aide 6/22/2016 YesWelding 6/22/2016 YesInformation Systems Technology 6/22/2016 YesCareer Studies Certificate in Pharamcy Technician 6/22/2016 YesConstruction Technology - Heating, Ventilation & Air Conditioning Track 6/22/2016 YesInformation Systems Technology - Networking Specialization 6/22/2016 Yes

Training Providers/Programs Submitted

Career Studies Certificate in Dental Assisting 6/22/2016 YesPractical Nurse 6/22/2016 YesConstruction Technology - Carpentry 6/22/2016 YesAccounting 6/22/2016 YesAdministrative Support Technology 6/22/2016 YesAssociate of Applied Science in Nursing 6/22/2016 YesCorrections Science Degree 6/22/2016 YesBusiness Management & Leadership 6/22/2016 YesAdmin Support Tech - Health Info Management Specialization 6/22/2016 YesMachine Technology 6/22/2016 YesPolice Science 6/22/2016 Yes

8/19/2016 Construction Technology - Alternative Energy Systems Track 8/24/2016 YesConstruction Technology - Carpentry 8/24/2016 YesConstruction Technology - Electrical Track 8/24/2016 YesConstruction Technology - Plumbing Track 8/24/2016 YesCareer Studies Certificate in Carpentry 8/24/2016 YesCareer Studies in Cyber Security 8/24/2016 YesCareer Studies Certificate in Electrical 8/24/2016 YesCarrer Studies Certificate in HVAC 8/24/2016 YesCareer Studies Certificate in Plumbing 8/24/2016 YesCareer Studies Certificate in Solar Installer 8/24/2016 YesCareer Studies Certificate in Web Design & Office Applications 8/24/2016 Yes

Virginia Highlands Community College 6/14/2016 Commercial Driver's License (CDL-A) 6/22/2016 YesNurse Aid 6/22/2016 YesPharmacy Technician 6/22/2016 YesPhlebotomy Technician 6/22/2016 YesSW VA Paramedic Program 6/22/2016 YesVA Appalachian Tricollege Nursing Program (VATNP) 6/22/2016 YesMedical Assisting 6/22/2016 YesDental Assisting 6/22/2016 YesBusiness Administration 6/22/2016 YesBusiness Administration - Spec in Business Info Tech 6/22/2016 YesEducation 6/22/2016 YesEducation - Specialization in Art 6/22/2016 YesEducation - Specialization in Teacher Preparation 6/22/2016 YesEducation - Specialization in Theatr Arts 6/22/2016 YesGeneral Studies 6/22/2016 YesGeneral Education 6/22/2016 YesHorticulture Technology 6/22/2016 YesHorticulture Technology - Spec in Landscape & Hardscape Construction Management 6/22/2016 YesHorriculture Technology - Spec in Business & Entrepreneurship 6/22/2016 YesCareer Studies - Agricultural Production & Management 6/22/2016 YesScience 6/22/2016 YesScience - Specialization in Horticulture 6/22/2016 YesScience - Specialization in Engineering 6/22/2016 YesCareer Studies Certificate - Turf Grass Management 6/22/2016 YesCareer Studies Certificate - Lanscape Management 6/22/2016 YesMechatronics (CSC) 6/22/2016 YesBusiness Administration (AAS) 6/22/2016 YesBusiness Administration - Business Info Tech (AAS) 6/22/2016 YesAccounting (AAS) 6/22/2016 YesAccounting & Info Systems Tech (Certificate) 6/22/2016 YesManagement (AAS) 6/22/2016 YesSupervision & Management (Certificate) 6/22/2016 Yes(MGT) Industrial Supervision (CSC) 6/22/2016 YesRetail Management (CSC) 6/22/2016 Yes(MGT) Small Business Management (CSC) 6/22/2016 YesTechnical Studies (AAS) 6/22/2016 YesAdministrative Support Technology - Executive Admin Assistant (AAS) 6/22/2016 YesAdministrative Support Technology - Medical Office Specialist (AAS) 6/22/2016 YesAdministrative Support Technology - Legal Assisting (AAS) 6/22/2016 YesClerical Studies (Certificate) 6/22/2016 Yes(AST) Teleservices (CSC) 6/22/2016 YesHealth Information Management (Certificate) 6/22/2016 YesInformation Systems Technology (AAS) 6/22/2016 YesInformation Systems Technology - Spec in Networking (AAS) 6/22/2016 YesNetworking A+ (Certification) 6/22/2016 YesWeb Programming & Design (Certification) 6/22/2016 Yes(IST) Computer Programming (CSC) 6/22/2016 Yes(IST) Software Applications (CSC) 6/22/2016 Yes(IST) User Support Specialist (CSC) 6/22/2016 Yes(IST) CISCO Networking & A+ (CSC) 6/22/2016 Yes(IST) Web Design & Development (CSC) 6/22/2016 Yes(IST) Database Security & Design (CSC) 6/22/2016 YesHuman Services (AAS) 6/22/2016 YesHuman Services - Specialization in Early Childhood Education (AAS) 6/22/2016 YesEarly Childhood Teaching Assistant (Certificate) 6/22/2016 YesHuman Services Advocate (Certificate) 6/22/2016 Yes(HMS) Child Development (CSC) 6/22/2016 YesAdministration of Justice (AAS) 6/22/2016 YesMachine Operator (CSC) 6/22/2016 YesDiesel Mechanic (CSC) 6/22/2016 YesWelding (CSC) 6/22/2016 YesAir Conditioning, Refrigeration & Heating AAS 6/22/2016 Yes

Air Conditioning, Refrigeration & Heating (Diploma) 6/22/2016 YesRefrigeration (Certificate) 6/22/2016 YesSolar Energy Technology (Certificate) 6/22/2016 YesElectricity (Certificate) 6/22/2016 YesElectrical Technology (AAS) 6/22/2016 YesElectrical Technology - Specialization in Electromechanical Tech (AAS) 6/22/2016 YesElectrical Technology - Specialization in Energy Tech (AAS) 6/22/2016 Yes

Southwest VA Criminal Justice Training Academy 6/5/2016 Law Enforcement Basic 6/22/2016 YesTri-County Driving Academy, Inc. 6/7/2016 Commercial Driver Training (Class A CDL) 6/22/2016 Yes

8/1/2016 Diesel Mechanics/Heavy Truck Maintenance 8/24/2016 YesHeavy Equipment Operations Training 8/24/2016 Yes

Fast Track Health Care Education 6/15/2016 Certified Nurse Aide 6/22/2016 YesMedication Aide 6/22/2016 YesClinical Administrative Assistant 6/22/2016 YesClinical Medical Assistant 6/22/2016 YesElectrocardiography Technicial - EKG/EGG Tech 6/22/2016 YesEsthetics 6/22/2016 YesPhlebotomy Technician 6/22/2016 YesPharmacy Technician 6/22/2016 YesPatient Care Technician 6/22/2016 Yes

8/1/2016 Massage Therapy 8/24/2016 YesNew River Criminal Justice Training Academy 6/15/2016 Entry Level Dispatcher 6/22/2016 Yes

Basic Entry Level Law Enforcement 6/22/2016 YesBasic Entry Level Jail 6/22/2016 Yes

CDS Tractor Trailer Training 7/18/2016 Class "A" CDL 8/24/2016 YesAlliance Tractor Trailer Training Center 7/18/2016 CDL 8/24/2016 YesNE State Community College 9/29/2016 Heating, Ventilation and Air Conditioning Certificate 10/26/2016 Yes

Industrial Technology, Machine Tool Associate of Applied Science 10/26/2016 YesComputer and Information Science 10/26/2016 YesAuto Body Service Technology 10/26/2016 Yes

SW VA Advanced Manufacturing Center 9/29/2016 Siemens Level II 10/26/2016 YesShielded Metal Arc Welding 10/26/2016 YesFlux Cored Arc Welding 10/26/2016 YesGas Metal Arc Welding 10/26/2016 YesGas Tungsten Arc Welding 10/26/2016 Yes

Russell Co Career and Technology Center 9/29/2016 Licensed Practical Nursing 10/26/2016 YesTN College of Applied Technology at Elizabethton 9/29/2016 Administrative Office Technology 10/26/2016 Yes

Automotive Technology 10/26/2016 YesComputer Information Technology 10/26/2016 YesDiesel Powered Equipment Technology 10/26/2016 YesElectricity 10/26/2016 YesHeating, Ventilation and Air Conditioning 10/26/2016 YesMachine Tool Technology 10/26/2016 YesMillwright/Industrial Maintenance 10/26/2016 YesPipefitting and Plumbing 10/26/2016 YesPractical Nursing 10/26/2016 YesWelding 10/26/2016 YesCertified Nurse Aide 10/26/2016 YesDietary Manager 10/26/2016 YesPhlebotomy Technician 10/26/2016 YesOnline Programs 10/26/2016 Yes

Smyth Career and Technology Center 3/15/2017 Practical Nursing 4/26/2017 YesGiles County Technology Center 3/21/2017 Nursing Education Program 4/26/2017 YesPro Train, LLC 5/17/2017 Certified Electronic Health Records Specialist 6/28/2017 Yes

Certified Maintenance & Reliability Technician 6/28/2017 YesCertified Clinical Medical Assistant 6/28/2017 YesA+, Net+, Security+ 6/28/2017 Yes

6/26/2017 Pharmacy Tech - In Classroom 8/23/2017 YesMedical Billing and Coding - In Classroom w/ CPT and ICD-10 8/23/2017 YesMedical Assistant 8/23/2017 YesA+, Net+, Security+ -In Classroom 8/23/2017 Yes

Tooling U-SME 5/17/2017 AWS Sense 1 6/28/2017 YesProduction Manufacturing Engineer 6/28/2017 YesCertified Manufacturing Technician 6/28/2017 YesMSSC: Manufactoring Processes & Producation 6/28/2017 YesNIMS: Turning Operations: Turning Chucking Skills 6/28/2017 YesNIMS: Milling 1 6/28/2017 YesNIMS: Metalforming 1 6/28/2017 YesNIMS: Planning, Benchwork & Layout 1 6/28/2017 YesNIMS: Measurement, Materials and Safety 6/28/2017 YesNIMS: Grinding 1 6/28/2017 YesNIMS: CNC Lathe Operations 6/28/2017 YesNIMS: CNC Milling Operations 6/28/2017 YesNIMS: Drill Press 6/28/2017 YesSiemens Mechatronics 6/28/2017 YesAccelerated Advanced Manufacturing 101 6/28/2017 YesManufacturing Supervisor 6/28/2017 YesPress Operator 6/28/2017 YesPress Brake Operator 6/28/2017 YesMachining: Toolroom Machinist 6/28/2017 YesQuality: Lean Manager 6/28/2017 YesMaintenance Mechanical Technical 6/28/2017 YesProduction Grinder 6/28/2017 YesMaintenance Supervisor 6/28/2017 Yes

Industrial Sales 6/28/2017 YesCNC Programmer 6/28/2017 YesCNC Mill Operator 6/28/2017 YesAssembly: Electrical 6/28/2017 YesCNC Lathe Operator 6/28/2017 YesWelding: Arc Welding 6/28/2017 YesAssembler 6/28/2017 YesMachining: Raw Material Production 6/28/2017 YesInspector - Mechanical 6/28/2017 YesMachining: Manual Lethe Operator 6/28/2017 YesMaintenance: Robotics Technician 6/28/2017 YesMachining: Surface Grinding Operator 6/28/2017 YesMachinist: Machine Setter 6/28/2017 YesAssembly Fundamentals 6/28/2017 YesAssembly: Line Leader/Supervisor 6/28/2017 YesMaintenance Mechanic 6/28/2017 YesCenterless Grinder Operator 6/28/2017 YesMaintenance Fundamentals 6/28/2017 YesAssembly: Electrical 6/28/2017 YesFinal Inspector 6/28/2017 YesControl/Automation Technician 6/28/2017 YesMaintenance Electrician 6/28/2017 YesHeavy Equipment Assembler 6/28/2017 YesLight Duty Equipment Assembler 6/28/2017 YesMachining Fundamentals 6/28/2017 YesIn-Process Inspector 6/28/2017 YesFluid Power Specialist 6/28/2017 YesGrinding Specialist 6/28/2017 YesElectrical/Electronic Assembler 6/28/2017 Yes

Virginia State University 7/24/2017 Applied Science Certification in Wireless Technology 8/23/2017 YesVirginia Tech 10/23/2017 Clinical Medical Assistant Program

Medical Billing & Coding Program

Training Provider PY 17 Certification Timeline

9/1/17 Mail letter requesting Program data to Training Providers and Program Operators

done

10/13/17 Data due back from Providers and Program Operators

72% complete

10/16/17 Final reminder to those that have not sent in data

In process

10/23-31 Staff Process Data and prepare reports for Training Provider Committee

In process

November TBD

Review by Training Provider Committee (need meeting for this process – can be on-line)

12/13/17 Board Approval of Committee recommendations

12/18/17 Certification Letters to Providers approved

12/31/17 Data entry into VOS completed

Wytheville One-Stop Campus PY 17 Recertification Timeline

August – early Sept. TBD

Initial meeting w/ One-Stop Campus Staff, One-Stop Operator and WDB Staff

done

By 9/29/17 Documents Review and update

done

By 10/6/17 Site Review and modifications

done

By 10/13/17 Checklist and Final Report prepared and submitted to the One-Stop Delivery System Committee for review

late

By 10/20/17 One-Stop Delivery System Committee Approve Report (this requires a meeting – can be on-line)

10/25/17 Final Checklist and Report approved by full WDB

By 10/31/17 Checklist & Final Report submitted

Accessibility Survey Report

To: Karen Akers, Manager VEC Wytheville, VA WDB Chair VCCS Title I Administrator Richard Keene, DARS Manager Wytheville, VA Sinclair Hubard, DARS WIOA Coordinator From: David Barrett, Executive Director Appalachian Independence Center (AIC) Anna Bryant, ILA/Community & Systems Advocacy Spec. AIC RE: One-Stop Campus/DARS Accessibility Survey 800 E. Main St. Suites 200 & 160 Wytheville, VA 24382 Date of Survey: 10/12/2017 Date of Report: 10/20/2017 Procedure: Reviewed previous survey

Observations Discussions with Wytheville DARS staff

Discussions with Karen Akers, Manager VEC Site survey Documents & Scoping: Survey Tool: The Americans with Disabilities Act Checklist for Existing Facilities

(http://adachecklist.org/doc/fullchecklist/ada-checklist.pdf ) produced by the Institute for Human Centered Design, based on the Department of Justice’s 2010 ADA Standards for Accessible Design (https://www.ada.gov/regs2010/2010ADAStandards/2010ADAStandards.pdf )

The 2010 ADA Standards for Accessible Design became effective on March 15, 2012 and will be

referenced in any possible solution for findings outlined in this report. This survey focused on the exterior and interior elements, parking, and the path of travel

throughout the public areas utilized by One-Stop consumers.

Findings Note: This report is a combination of surveys completed at both 800 E. Main St. suites 160 & 200. The surveyed parking applies to both locations. All other findings will be listed under the appropriate office. Parking Spaces [208] For the purpose of this survey and due to the nature of the “parking facility” layout in the strip mall in which the One-Stop and DARS office are located, the selection of parking spaces taken into account for the survey were in the two sections closest to the One-Stop and DARS office. There are 57 parking spaces in this area. 8 spaces (figure 1) are indicated as accessible with the International Symbol of Accessibility. All are marked as van accessible.

Figure 1

http://adachecklist.org/doc/fullchecklist/ada-checklist.pdf

https://www.ada.gov/regs2010/2010ADAStandards/2010ADAStandards.pdf

Issue: The 4 closest spaces to the accessible path of travel and entrance of the VEC & DARS were once marked as accessible, but have since been removed (figure 2). [208.3.1]

Figure 2

Of the 8 marked accessible spaces, only two spaces measure as compliant with an 8’ wide space and a 5’ access aisle. The remaining 6 spaces are all inconsistently non-compliant with various measurements (figures 3-8) [502.2, 502.3]. None of the spaces marked as “van accessible” meet ADA requirements, with either an 11’ wide space and 5’ access aisle or 8’ wide space and 8’ access aisle [502.2].

Figure 3 Figure 4 Figure 5

Figure 6 Figure 7 Figure 8

Possible Solutions: Please refer to referenced scoping requirements. It is recommended that a re-design/striping of the parking lot be completed. Per Table 208.2, the required number of accessible parking spaces is 3, with at least one being a van accessible space. However, due to the nature of service and targeted customers, it is recommended that there continue to be 8 designated accessible parking spaces, with at least 2 being a van accessible space. When re-designing the parking layout, the accessible spaces need to be located on the closest accessible route to the accessible entrance.

Virginia Employment Commission, Suite 200

Entrance/Door [404]

Issue: In the second doorway, which has a front approach to the pull side of the door, there are 18 inches of maneuvering clearance beyond the latch side [Table 404.2.4.1], however there is a decorative plant placed in this maneuvering space (figure 9).

Figure 9

Possible Solution: Remove the decorative plant, allowing for the needed 18 inches of maneuvering clearance.

Access to Goods and Services:

Reach Ranges [308]

Issue: In the entry hallway, there are numerous informational brochures measuring above the finished floor at a reach range of 60 inches on one side and 59 inches on the other (figure 10). An unobstructed forward reach and side reach should be 48 inches maximum [308.2.1, 308.3.1].

Figure 10

Possible Solution: Lower brochure holders in accordance with reach range standards or ensure programmatic availability of the brochures located out of reach range to customers.

Interior Doors [404]

Issue: There are 12 doors throughout the building equipped with hardware that are not operable with one hand and require tight grasping, pinching, or twisting of the wrist (figure 11) [404.2.7].

Figure 11

Possible Solution: Replace inaccessible door knobs with a lever, loop, or push hardware that is in compliance with above stated regulations.

Toilet Facilities [213, 603]

Signs at Toilet Rooms [703]

Issue: Braille signage for the women’s public restroom is located on the door (figure 12). Braille signage for the men’s public restroom is located in the proper location, however there is an information carousel obstructing access (figure 13). Braille signage for both the staff men’s and women’s restrooms is located on the doors (figures 14, 15).

Figure 12 Figure 13 Figure 14 Figure 15

Possible Solution: The signage needs to be located on the latch side of the door [703.4.2] with the baseline of the lowest character at least 48 inches about the floor and the baseline of the highest character no more than 60 inches above the floor [403.4.1]. Move the information carousel from in front of the signage at the men’s public restroom for proper access.

Bathroom Doors [404.2.9]

Issue: To open the restroom doors, the women’s public required a measured 7 pounds of force, the men’s public required 16 pounds of force, the women’s staff required 15 pounds of force, and the men’s staff required 14 pounds of force.

Possible Solution: Adjust or replace bathroom door closers so that they can be opened easily with 5 pounds maximum force [404.2.9].

Lavatories/Reach Range [308.3]

Issue: The operable part of the soap dispenser in the women’s staff restroom is located at 54 inches high on an obstructed side reach (figure 16).

Figure 16

Possible Solution: Adjust the dispenser and relocate with the operable part no greater than 48 inches [308.3.2].

Additional Access

Public Telephones/Communications [217]

Issue: There was no noticeable sign indicating the availability of the VA Relay around the public use telephones.

Possible Solution: Provide signage at a noticeable location letting customers know that the VA Relay is available and where it can be used.

Signs [216]

Note: Currently there are no signs indicating permanent rooms and spaces (e.g. room numbers and letters, room names, etc. If in the future signs are installed, please ensure they are compliant with [216] and ensure the text characters contrast with the background [703.5], are raised [703.2], and that there is braille [703.3]. The signs should be located in compliance with [703.4]. Should directional signs be installed, ensure the text contrasts with their background [703.5.1] and is mounted so that the characters are at least 40 inches above the floor [703.5.1]. Raised characters and Braille are not required on directional signage.

DARS, Suite 160

Interior Doors [404]

Issue: The conference room door required a measured 11 pounds of force to open (figure 17). Closing from a 90 degree angle to a position of 12 degrees from the latch, the conference room door was too quick to close with a measure of 3 seconds.

Figure 17

Possible Solution: Adjust or replace conference room door closer so that they can be opened easily with 5 pounds maximum force [404.2.9] and close with at least a 5 second closure time [404.2.8.1].

Toilet Facilities [213]

Toilet Rooms [603]

Issue: The staff restroom is not compliant with [603] and does not have a sign indicating where the accessible restroom is located [216.8].

Possible Solution: Install a sign at the inaccessible restroom giving directions to the accessible toilet rooms. The sign should comply with [703.5] and include the International Symbol of Accessibility complying with [703.7.2.1].

Bathroom Doors [404.2.9]

Issue: To open the restroom doors, the men’s public restroom door required a measured 19 pounds of force to open with a 2 second closing time from an open position of 90 degrees to a position of 12 degrees from the latch. The women’s public restroom door required a measured 16 pounds of force to open with a 4 second closing time from an open position of 90 degrees to a position of 12 degrees from the latch.

Possible Solution: Adjust or replace bathroom door closers so that they can be opened easily with 5 pounds maximum force [404.2.9] and close from a 90 degree angle to 12 degrees from the latch at a minimum of 5 seconds [404.2.8.1].

Signs [216]

Note: Currently there are no signs indicating permanent rooms and spaces (e.g. room numbers and letters, room names, etc). If in the future signs are installed, please ensure they are compliant with [216] and ensure the text characters contrast with the background [703.5], are raised [703.2], and that there is braille [703.3]. The signs should be located in compliance with [703.4]. Should directional signs be installed, ensure the text contrasts with their background [703.5.1] and are mounted so that the characters are at least 40 inches above the floor [703.5.1]. Raised characters and Braille are not required on directional signage.

For any additional information on how to follow up on any of the findings and possible solutions in this report, please let us know.

Thank you for the opportunity to visit the Wytheville One-Stop Campus and your involvement in making the site accessible for all.

Anna Bryant ILA/Community & Systems Advocacy Specialist Appalachian Independence Center 230 Charwood Dr. Abingdon, VA 24210 276-525-4060 Email: [email protected] Website www.aicadvocates.org David Barrett Executive Director Appalachian Independence Center 230 Charwood Dr. Abingdon, VA 24210 276-525-4053 Email: [email protected]

mailto:[email protected]

http://www.aicadvocates.org/


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Attachment A VWL No. 17-02, One-Stop Certification Process

One-Stop Certification Benchmarking Tool

LWDA Name: New River/Mount Rogers Name of One-Stop Center: Wytheville One-Stop Campus Comprehensive or Affiliate Status: Comprehensive _____________ Address of One-Stop Center: Click or tap here to enter text. Phone Number of One-Stop Center: Click or tap here to enter text. ___________________ Completion Date of the One-Stop Certification Benchmarking Tool: Click or tap to enter a date. Date of One-Stop Certification: Click or tap to enter a date. Certifying Body (LWDB or VBWD): LWDB I certify to the best of my knowledge and belief that the One-Stop Center named above has met the Certification criteria in this One-Stop Certification Benchmarking Tool and that the LWDB/VBWD and the CLEO have approved this One-Stop Center for Certification. I also certify to the best of my knowledge and belief that this WIOA One-Stop Certification Tool is correct, and that we have appropriate documentation on file to support the submissions claimed herein. Printed Name of LWDB/VBWD Chair: Michael Miller Signature of LWDB/VBWD Chair: Date of Signature: Click or tap to enter a date. The general areas to be addressed in the certification process are as follows:

• Evaluations of Effectiveness for Programs - Coordination of Programs across Partners • Evaluations of Effectiveness for Operations - Coordination of Fiscal Processes, Coordination of

Service Delivery Processes, and Customer Service Levels • Evaluations of Program and Programmatic Accessibility Based on ADA/Section 188 and EO

Requirements - Assessment of Program Accessibility and Assessment of Programmatic Accessibility (including Communications)

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• Continuous Improvement through Evaluating Achievement of the Negotiated Performance Levels, Evaluating and Acting on Credential Attainment Levels, Corrective Actions and Continuous Improvement Planning, and Provision of Technical Assistance

• Quality Assurance through Customer Relations, Operations, Professional Development, Resource management, and State Performance Measures

Each of the above areas has a specific set of criteria provided below that must be addressed in order for a One-Stop Center to be considered eligible for certification. Items marked in the “Yes” column require that evidence of the individual criteria must be available and producible upon the request of the WIOA Title I Administrator or the VBWD. Items marked in the “No” and “In Progress” columns require a written explanation in the space allocated in the tool itself. Documentation supporting the determination of a “Yes,” “No,” or “In Progress” status will be subject to validation.

1) Evaluations of Effectiveness examines the extent to which the One-Stop integrates available services and meets the needs of local employers and participants. Effectiveness of “customer focused” program standards include: Evaluations of Effectiveness for Programs - Coordination of Programs across Partners and Evaluations of Effectiveness for Operations - Coordination of Fiscal Processes, Coordination of Service Delivery Processes, and Customer Service Levels.

Evaluations of Effectiveness Criteria Checklist Evaluations of Effectiveness for Programs - Coordination of Programs across Partners Each certified One-Stop Center will provide the following minimum level of effectiveness. Evidence if criteria must be available to mark yes.

Yes No (Requires Explanation)

In Progress (Requires Explanation)

1. A shared vision among all partners is documented in an MOU

☒ ☐ Click or tap here to enter text.

☐ Click or tap here to enter text.

2. There is an identifiable management structure composed of invested partners in the system that meets regularly to collaboratively set goals, identify and address systemic barriers, and implement innovative initiatives and strategies



3. Integrates available services for participants and businesses



4. Adult Education and Literacy services and Vocational Rehabilitation services are



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available through the one-stop center

5. Services funded through other partner programs are accessible through the one-stop center



6. WIOA training dollars are targeted through integration of Wagner-Peyser and WIOA Adult and Dislocated Worker services



7. Common outreach approach language is documented in the One Stop Partner MOU



8. There is a unified outreach plan that represents and supports all Virginia Workforce Network partners’ services and promotes a common brand identity



9. The site is clearly identified as a Virginia Workforce Center and an American Job Center Partner through external signage



10. Outreach plans are written with detailed strategies for identifying, attracting and serving underserved career-seekers and business demographics



11. Services are described, marketed and merchandised by function or service rather than by agency “silo”



12. Community groups and business associations representing the diversity of the population and economy of the area are used as outreach “surrogates”; the services are marketed through these groups in the appropriate languages and accessible format, etc.



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13. Websites are integrated and represent all One-Stop partner programs



14. Materials demonstrate the value of partnership with the system to outside Workforce and Economic Development entities that are not yet integrated into the system



Evaluations of Effectiveness for Operations - Coordination of Fiscal Processes, Coordination of Service Delivery Processes, and Customer Service Levels Each certified One-Stop Center will provide the following minimum level of effectiveness. Evidence of criteria must be available to mark yes.



1. Meets the workforce development needs of participants and the employment needs of local employers



2. Identifies and implements sector strategies that meet the needs of local businesses



3. Identifies targeted career pathways, including occupations and credentials, needed for in-demand occupations for the LWDA



4. Identifies the one-stop center customer flow business process and how job seekers access career and training services



5. Operates in a cost-efficient manner ☒ ☐ Click or tap here to enter text.


6. Provides detailed cost information, including the amount and percentage of WIOA funds utilized for training services and the types of training services

☐ ☐ Click or tap here to enter text.

☒ Click or tap here to enter text.

7. Identifies how services will be ☒ ☐ Click or tap here ☐ Click or tap here to

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made available to customers outside regular business hours, including whether physical one-stop center access is available outside regular business hours

to enter text. enter text.

8. Evaluations take into account feedback from one-stop customers, including a process for obtaining customer feedback from both employers and job seekers regarding one-stop services



9. Customer flow is efficient, enabling customers to get their needs met quickly: peak loads are well managed and there are few physical barriers



10. Customers can access a comprehensive menu of training and education services and information about, and referral to, sources of related assistance (e.g. housing, transportation)



11. Provide a single point of contact for businesses for all One-Stop partners serving businesses



12. Provide outreach to employers educating them on the One-Stop services and business services



13. A unified business message has been developed and is being used



14. Coordinates services among the one-stop partner programs



15. Service delivery is organized within the center based on the functional service provided, not by the partner agency that provides the service (i.e. intake, assessment, counseling, etc.), as appropriate



16. On-site management team roles and responsibilities, as reflected in the One-Stop Partner MOU, indicate how customer needs will be advanced in operations and



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decision-making at the center 17. There is an information/customer

desk clearly visible from the door that is appropriately staffed with individuals who possess strong interpersonal skills and knowledge of all services offered in the One-Stop



18. Resource area is appropriately staffed with a sufficient number of staff who are trained to notice and assist customers who are clearly frustrated or confused in the Core Services area and offers high quality labor market information and a wide variety of well-organized information resources for customers to access both at the center and through remote electronic means



19. All signs, materials and physical layout are evaluated for their accessibility, and materials in alternative formats (with graphics and color) are readily available, preferably without the customer needing to make a special request to receive them



20. Customer service reflects the appearance of a single agency, rather than a collection of partners



21. Service delivery system is organized by function (not by program or agency silo), in language that is meaningful to its customers



22. Different strategies are used to provide orientation to career/job seekers and businesses/employers



23. One-Stop appears inviting, organized, and professional



24. One-Stop design is useful and marketable to people with diverse abilities



25. Resource area offers high quality ☒ ☐ Click or tap here ☐ Click or tap here to

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labor market information and a wide variety of well-organized information resources for customers to access both at the center and through remote electronic means


Evaluations of Effectiveness for Operations - Coordination of Fiscal Processes, Coordination of Service Delivery Processes, and Customer Service Levels – WIOA Service Delivery Standards Service Delivery – Basic Career Services for Job Seekers

Each certified One-Stop Center will provide the following minimum level of effectiveness. Evidence of criteria must be available to mark yes.



1. Outreach, intake (which may include worker profiling), and orientation to the information and other services available through the Virginia Workforce and Career Development System



2. Program information describing eligibility requirements and application procedures



3. Determinations of whether individuals are eligible to receive assistance from WIOA Title I Adult or Dislocated Worker funding



4. Referral to agencies that provide eligibility determination for Welfare- to-Work programs in the community



5. Provision of information regarding and assistance through trained staff in filing claims for unemployment compensation



6. Provision of information relating to the availability of supportive services for employment, including child care and transportation, available in the local area, and referral to such services, as



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appropriate 7. Referral to partner programs

which includes screening to determine likelihood of eligibility for various programs and financial assistance



8. Labor exchange ☒ ☐ Click or tap here to enter text.


9. Job, career and skill self-assessment tools



10. Initial assessment of skill levels, aptitudes, abilities and supportive service needs



11. Employer directories for job search, e.g., America’s Labor Market Information System (ALMIS) resources, Internet-based directories, commercial products



12. Resume writing software and support materials



13. Local human services directory ☒ ☐ Click or tap here to enter text.


14. Occupational training information ☒ ☐ Click or tap here to enter text.


15. Financial aid information ☒ ☐ Click or tap here to enter text.


16. Job search skills information ☒ ☐ Click or tap here to enter text.


17. Workplace accommodations information



18. Local, regional and national labor market information, including job vacancy listings in such labor markets; information on job skills necessary to obtain the jobs described in the job vacancy listings; and information relating to local occupations in demand and the earnings and skill requirements for such occupations



19. Performance information and program cost information on eligible providers of training



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services as described in WIOA Title I Section 122, by program

20. Provision of performance information and program cost information on providers of adult education described in WIOA Title II, providers of postsecondary career and technical education activities and career and technical education activities available to school dropouts under the Carl D. Perkins Vocational and Applied Technology Education Act (20 U.S.C. 2301 et seq.), and providers of vocational rehabilitation program activities described in Title I of the Rehabilitation Act of 1973 (29 U.S.C. 720 et seq.)



21. Provision of information regarding how the local area is performing on the local and state negotiated performance measures and any additional performance information with respect to the Virginia Workforce and Career Development System in the local area, performance data must be posted and provided upon request



22. Referral to local programs for financial aid assistance for training and education programs that are not funded under the Workforce Innovation and Opportunity Act



Service Delivery - Individualized Career Services for Eligible Program Participants




1. Comprehensive and specialized assessments of the skill levels and service needs, which may include diagnostic testing and use of other



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assessment tools and in-depth interviewing and evaluation to identify employment barriers and appropriate employment goals

2. Development of an individual employment plan, to identify the employment goals, appropriate achievement objectives, and appropriate combination of services for the participant to achieve the employment goals



3. Group counseling - clinical or psychological counseling provided in a group setting to discuss employment and training-related issues, or techniques to overcome life issues that may present a barrier to employment or training. Counseling should be provided by an appropriately trained/ licensed counselor or social worker, for example a Licensed Clinical Social Worker



4. Individual counseling and career planning



5. Case management for participants seeking training and career education services



6. Short-term prevocational services, including development of learning skills, communication skills, interviewing skills, punctuality, personal maintenance skills, and professional conduct, to prepare individuals for unsubsidized employment or training



7. Internships and work experiences linked to careers, as appropriate



8. Financial literacy services ☒ ☐ Click or tap here to enter text.


9. Out-of-area job search assistance and relocation assistance, as appropriate



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10. Follow-up services, including counseling regarding the workplace, for customers in WIOA Title I activities who are placed in unsubsidized employment, for up to 12 months after the first day of the employment, as appropriate



Service Delivery - Training Services for Eligible Program Participants




1. Occupational skills training, including training for nontraditional employment that results in certification



2. Programs that combine workplace training with related instruction, which may include cooperative education programs



3. Skill upgrading and retraining ☒ ☐ Click or tap here to enter text.


4. Job readiness training ☒ ☐ Click or tap here to enter text.


5. Customized training conducted with a commitment by an employer or group of employers to employ an individual upon successful completion of the training



6. Adult education and literacy activities



7. Entrepreneurial training ☒ ☐ Click or tap here to enter text.


8. Training programs operated by the private sector



9. On-the-job training ☒ ☐ Click or tap here to enter text.


10. Incumbent Worker Training ☒ ☐ Click or tap here to enter text.


Service Delivery – Services for

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Businesses Each certified One-Stop Center will provide the following minimum level of effectiveness. Evidence of criteria must be available to mark yes.



1. Assistance in finding qualified workers



2. Labor exchange ☒ ☐ Click or tap here to enter text.


3. Interview facilities at one-stop career centers, where applicable



4. State and/or federally generated Labor Market Information (LMI)



5. State and/or federally generated information on Americans with Disabilities Act (ADA)



6. Information regarding consultations on workplace accommodations for persons with disabilities



7. Information on and referral to business start-up, retention and expansion services



8. Information on and referral to sources for developing customized training programs



9. Information on and referral to career preparation activities



10. Rapid response to mass layoffs and plant closings



11. Information about training incentives such as on-the-job training programs (based on worker eligibility)



12. State and/or federally generated information on tax credits for new hires



2) Evaluations of program and programmatic accessibility must include how well the One-Stop ensures equal opportunity for individuals with disabilities to benefit from One-Stop services. The American with Disabilities Act and WIOA Section 188 establish guiding

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standards. Evaluations of accessibility include: Evaluations of Program and Programmatic Accessibility Based on ADA/Section 188 and EO Requirements - Assessment of Program Accessibility and Assessment of Programmatic Accessibility (including Communications).

Evaluations of Program and Programmatic Accessibility Criteria Checklist Assessment of Program Accessibility Each certified One-Stop Center will provide the following minimum level of accessibility. Evidence of criteria must be available to mark yes.



1. Provides reasonable accommodations for individuals with disabilities



2. Secure an individual/team, who has received extensive training, conducted trainings and produced accessibility reports on the Americans with Disabilities Act & ADA Accessibility Guidelines, to conduct the one-stop program accessibility review using the ADA Accessibility Guidelines **(ADAAG Surveys completed within the last 3 years may be utilized unless – 1) a new comprehensive One-stop center is created by the LWDB; 2) an existing One-stop center moves to another physical location; or 3) an existing One-stop center has under gone remodeling that would require a new survey)



3. Utilizing a recognized methodology or instrument, provides a report on the extent that one-stop center meets the program accessibility requirements outlined in statute and regulations, including identifying areas that may be out



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of compliance, how those areas can be rectified, and, if appropriate, the cost of compliance

4. Verifies that program accessibility exists by analyzing and correcting any deficiencies found with the one-stop center’s compliance with ADA, WIOA Section 188, and EO requirements under the law



5. Staff are knowledgeable about when and how to hire interpreters and use video relay



6. Verifies accessibility of center website (for example: text descriptions of graphics or pictures, equivalent alternatives for information presented in audio or video formats, and online forms that can be filled out using assistive technology)



7. The principles of universal design / human centered design processes are utilized across the spectrum of services (intake through follow-up)



8. Outreach is created and delivered representing the whole community without negative stereotypes



9. Materials are provided in accessible formats as appropriate (for example: Braille, large print, closed captioned videos, audio or written alternates)



10. Individuals with a disability can participate in activities/programs on the day of their arrival as any other customer, without having to schedule services for a later date



11. Provides regular training to staff on working effectively with



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individuals with disabilities

12. Staff are comfortable serving customers with disabilities



13. An updated contact list of services, field experts and resources is readily available to the staff regarding disability resources



Assessment of Programmatic Accessibility (including Communications)

Each certified One-Stop Center will provide the following minimum level of accessibility. Evidence of criteria must be available to mark yes.



1. Verifies that reasonable modifications to policies, practices, and procedures are made where necessary to avoid discrimination against persons with disabilities



2. Customer Service policy ensures that customer’s with disabilities receive the same service as all other customers



3. Staff (including front-line staff) are knowledgeable about what policies are in place and know how to implement them in practice



4. Administers programs in the most integrated setting appropriate



5. Provides appropriate auxiliary aids and services, including assistive technology devices and services, where necessary to afford individuals with disabilities an equal opportunity to participate in, and enjoy the benefits of, the program or activity



6. Communication with persons with disabilities is conducted as effectively as with others



7. Staff offer customers ☒ ☐ Click or tap here ☐ Click or tap here to

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accommodations when completing skills assessment and other planning activities


8. Staff make reasonable accommodations when eligibility criteria for individualized services present a disability-specific barrier for an individual interested in participating in a specific program



9. Strategies for overcoming disability-related barriers are addressed in the individual customer’s service plan as appropriate



10. Verifies that programmatic accessibility exists by providing a report on the extent that the One-Stop Center meets the programmatic accessibility requirements outlined above, including identifying areas that may be out of compliance, how those areas can be rectified, and, if appropriate, the cost of compliance



3) Continuous Improvement requires the One-Stop network to collect, analyze, and use multiple data resources including the negotiated levels of performance measures. Data to support continuous improvement could stem from: customer satisfaction surveys; use of performance indicators to address technical assistance needs; and professional development opportunities made available to staff to successfully apply latest policies and procedures. Evaluations of continuous improvement include: Continuous Improvement through Evaluating Achievement of the Negotiated Performance Levels, Evaluating and Acting on Credential Attainment Levels, Corrective Actions and Continuous Improvement Planning, and Provision of Technical Assistance.

Evaluations of Continuous Improvement Criteria Checklist Evaluating Achievement of Negotiated Performance Levels

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Each certified One-Stop Center will provide the following minimum level of continuous improvement. Evidence of criteria must be available to mark yes.



1. Supports the achievement of the negotiated local levels of performance for the indicators of performance for the local area



2. Contributes to negotiated local levels of performance



3. Identifies the impact to a local one-stop center that is not contributing substantially to the local levels of performance



Evaluating and Acting on Credential Attainment Levels




1. Identifies an incentive mechanism for when the number of participants credentialed and employed in an occupation directly linked to the credential received improves

☐ ☒ Click or tap here to enter text.


Corrective Actions and Continuous Improvement Planning




1. Identifies a Continuous Improvement Plan, including addressing when customer feedback indicates issues exist or performance is lacking (Plan must include specific service strategies



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to be used to meet center goals for performance outcomes, methods for on-going identification of issues/poor performance and processes for making corrective actions, including responsible parties, timelines for completion, consequences of inaction, and staff training)

2. Each partner agency commits to staff certification, cross-training of staff and other professional learning opportunities for staff that promote continuous quality improvement



3. Management supports a cross-agency Continuous Quality Improvement system that incorporates and acts upon customer satisfaction and performance data; Staff members from all levels are invited to participate in this process, and management supports the findings and recommendations of these teams



4. Identifies how the one-stop center will be driven by customer needs and customer feedback, and continually look for ways to ”raise the bar” to keep the center as a leader in customer satisfaction (may be incorporated into the Continuous Improvement Plan)



5. Methods are in place to track customer satisfaction and feedback, and such results are regularly used to refine service delivery within the center



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6. On-going evaluation and planning is conducted



7. One-Stop Center performance measures are collaboratively developed, few in number, easily identified by staff, and used to improve services to customers



8. One-Stop Center performance measures help formulate thinking about evaluation beyond silo-based federal performance standards and allow the LWIOA to benchmark themselves against other areas by sharing measurement tools and approaches



9. All partner and frontline staff know the Center’s current status regarding attainment of their measures



10. Data is collected and displayed to accommodate the need for appropriate managers and staff to access information on all partner programs and on the services an individual has received



11. Management measures employee satisfaction along with customer satisfaction, and will use both to refine plans and processes to create a high-performance work place with staff that has a visible passion for quality service



12. Mystery shoppers are used to evaluate the customer experience from a variety of angles



13. A common or coordinated staff performance appraisal system is in place for WIOA and other mandatory program partners



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14. Contribution of WIOA mandatory program partners and other local partners are evaluated, along with evidence of co-enrollment between WIOA and other partner programs



15. All mandatory partners use the same customer (job seeker and employer) satisfaction tool for the One-Stop Center, so results reflect the collective performance of the service delivery system rather than any individual program or agency



Provision of Technical Assistance




1. Identifies how the One-Stop Center service providers and partners can request technical assistance and the process for approval



2. Technical assistance and/or training are provided in response to identified system weaknesses, and according to a common capacity building strategy



4) Quality Assurance requires that four critical factors must exist in balance in order to be successful. “Customer Relations” govern the manner in which partners focus on the needs of employers and job seekers. “Operations” governs the way in which Centers pursue their business objectives, including internal policies, and state and federal reporting and compliance requirements. “Professional Development” ensures that regardless of reporting structure staff at every level are properly trained to provide highly professional service to customers. Finally, “Resource Management” focuses on the ways in which staff, material, and fiscal resources are deployed to deliver workforce services effectively and efficiently. Quality assurance will include evaluation of the following data: Quality Assurance through Customer Relations, Operations,

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Professional Development, Resource Management, and State Performance Measures.

Evaluations of Quality Assurance Criteria Checklist Quality Assurance through Customer Relations Each certified One-Stop Center will provide the following minimum level of quality assurance. Evidence of criteria must be available to mark yes.



1. Service delivery system planning is done within the context of integrated community workforce and economic development plans, and includes representatives of business and a wide range of career-seekers



2. Service delivery system responds to long-range talent and skill forecasts as well as emergent near-term market and business needs



3. Resources are leveraged to create an environment that is inviting and professional in appearance, convenient for the customer, and accommodating to the partners.



4. Job Seeker satisfaction survey is conducted regularly



5. Job seeker survey results are analyzed



6. Job seeker survey results are incorporated into operational activities



7. Business customer satisfaction survey is conducted regularly



8. Business customer survey results are analyzed



9. Business customer survey results are incorporated into operational activities



Operations

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Each certified One-Stop Center will provide the following minimum level of quality assurance. Evidence of criteria must be available to mark yes.



1. Agency partners are committed to providing high quality customer service, to increase visibility of services, and to serving ‘underrepresented’ career- seekers (e.g., people with disabilities, Veterans, non-English speakers, at-risk youth, ex-offenders, etc.), as well as business groups and economic development organizations



2. One-Stop leadership is active on other community-based boards for economic development, workforce and community development



3. There is a business services team that includes staff from all One-Stop partners, the team has an integrated approach to servicing businesses



4. Business focused agencies (i.e. economic development, chambers of commerce, industry associations, small business administration, etc.) are partners of the One-Stop and staff communicate regularly with business focused partners



5. Each service delivery process is dictated by an attitude of inclusiveness



6. Each partner’s functions are identified and consolidated (For example intake, assessment, outreach, follow-up, data mgmt.,



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etc.) that will result in using common forms and procedures

7. One-Stop tailors work flow to the individual customer needs thereby eschewing a “one-size-fits-all” approach



8. One manual is utilized by all Center staff and written in common terms that are understandable by all staff



9. Front line staff and middle-management from all partners frequently meet to review case-loads and collaboratively develop individual service/employment plans. These meetings also create an opportunity to determine the possibility of offering customers additional services from other agencies, as needed and appropriate



10. A common information management system is employed to ensure easy sharing of customer data, for financial tracking, program reporting, and performance measurement purposes. (Data systems and information sharing with outside agencies safeguard customer confidentiality)



11. Partner program services are accessible and welcoming to individuals with disabilities, and workshops are available to all community population segments



12. Partners, including economic development partners, coordinate a menu of services, including services to meet the broad HR needs of smaller employers. (e. g.



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EDA and SBDC business management classes, etc.)

13. Career-seeking customer has access to local, statewide, and national jobs and positive recruitments regardless of which partner may be serving him/her



14. Staff serving businesses have geographic, industry, or employer size specialties, and serve as the primary contact point for employers in that category



15. Cross-agency system of job referral and placement that employers can easily access is established



16. Staff efforts are coordinated closely with local Economic Development representatives



Operational Data Collected in Support of Quality Assurance




1. Number of registrations in the VaWC are tracked and analyzed



2. Number of new WIOA Participants are tracked and analyzed



3. Service Activities attributed to the one-stop center are tracked and analyzed



4. Training Activities attributed to the one-stop center are tracked and analyzed



5. Number of workforce credentials attained are tracked and analyzed



6. Number of job orders attributed to the one-stop center are tracked and analyzed



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7. Number of hires attributed to the one-stop center are tracked and analyzed



8. Overall number and types of customers served



Professional Development




1. Professional development plan exists and is followed (***see WIOA Professional Development Plan Guidelines on pages 27-28 below)



2. Professional development activities are offered to one-stop staff and participation is tracked



3. Number of frontline staff achieving and maintaining workforce professional certification are tracked



4. Professional development plan is documented as part of or referenced in the executed partner MOU for staff assigned to the center



5. The LWDB has adopted strong local policies that support an integrated team approach to staffing, management, and planning of the one-stop



6. Investment in staff development is substantial, ongoing, and tied to the center’s business objectives



7. Staff from multiple organizations will be equipped through cross-training and information tools to enable them to respond



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seamlessly to customer needs

8. Staff training emphasizes the need to be broadly aware of the various resources available to customers within the One-Stop Center, and through partners from outside



9. Staff is assigned to and identifies themselves with functions or services as opposed to agencies, and functional supervision of partner service staff is in place



10. Front-line staff will be highly valued and supported by center management in their efforts to meet customer needs



11. Bottom up communication within the system is set up via regular staff meetings; Staff meetings include time for individual members to update one another on their ‘discoveries’ of new relevant resources



12. Staff members are trained to promote, seek and support partnerships with outside agencies



13. Staff training support the creative use of funding and resources as required, including combining multiple internal and external agencies resources around a single career seeker or project



14. A community network of mandated and non-mandated partners, and faith based and community organizations established that meets regularly to conduct training, problem-solve, share information, leverage resources on behalf of customer, and facilitate collaboration



27

Resource Management




1. Resource Management Plan (MOU) clearly defines infrastructure cost sharing



2. Adherence to the Resource Management Plan is consistent



State Performance Measures




1. Operator and Service Provider staff are aware of the LWDB negotiated performance levels for each Program Year



2. LWDB negotiated performance levels are either met or exceeded for each Program Year



*** WIOA Professional Development Plan Guidelines

There should be a focus on developing an ongoing, accessible professional development system for: • Frontline staff within all core programs and One Stops. • Leadership/management staff within all core programs. • Sustainability throughout the LWDA. • Accessibility and flexibility for all staff

The Infrastructure/Partnership roles should be clearly defined

A Professional Development Policy should be in place where Professional Development should be clearly defined • Local program administrators/managers should review individual professional development

plans with all staff, monitor their activities, evaluate their achievements, and report professional development information annually to the VCCS.

28

• Through self-assessment, local program administrators determine the professional development needs of staff. Professional development should then be directly tied to the goals of the program and to the goals of the program practitioners as driven by the needs of the customers.

The System of Delivery and Timeline for Implementation should be detailed (including the

budget outline) • For example: Training will be offered in a variety of formats, including multiple short

seminars and distance learning, so that all practitioners, including part-time staff, have access to these opportunities.

The Outcome Measures should be identified

• Establish policy/framework/vision for professional development • Identify and collaborate with planning team • Conduct a needs assessment • Plan and implement professional development activities • Evaluate professional development activities • These data will then be analyzed and the results used as part of an overall continuous

improvement tool at the program level and in the development of future professional development opportunities.

Summary of Training Events to be held should be included

System-wide MOU Timeline

8/10/17 Initial meeting w/ various system partners and WDB Staff

Done

8/24/17 Meeting with Steering Committee

Done

By 9/21/17 Collect data from partners on One-Stop system participation and MOU style

Done

By 10/12/17 Cost Allocation Plan developed

Late

By 10/13/17 Draft MOU completed and sent out to Partners and the One-Stop Delivery System Committee

Late

By 10/20/17 One-Stop Delivery System Committee Approve MOU (this requires a meeting – can be on-line)

Late

By 10/31/17 Review and Approval of both WDB and CB Executive Committees

11/17/17 Final MOU out to Agencies for Signature

12/13/17 Approval of WDB and CB and Signatures of WDB and Consortium Board Chairs

12/31/17 Submit fully executed MOU to State

PY’17 COMMITTEE ASSIGNMENTS

Strategic Planning Committee

One-Stop Operations & Delivery-System Committee 1. Michael Miller* 1. Carol Blankenship* 2. Joe Ferrell 2. John Overton 3. Josh Lewis 3. Jeff Dunnack 4. Robert Goldsmith 4. Pam Allison 5. Melinda Leland 5. Robbie Wyrick 6. Eric Workman (CB) 6. Terri Morris (CB) 7. John Garner (CB) 7. Charles Atkins (CB) 8. Jay Williams (CB) 9. Brenda Sutherland (CB)

8. Joe Guthrie (CB) 9. vacant (CB)

Training Provider/Individual Training Account Committee

Budget & Administration Committee

1. Tim McVey* 1. John Overton * 2. Jarod Iroler 2. Tony Isom 3. Robin Meadows 3. Lynn White 4. Jeff Dunnack 4. Tim McVey 5. Charles Andrews 5. Kevin Semones 6. Terry Smusz 7. Josh Lewis

6. Terry Smusz 7. Shirley Carlson

Outreach & Publicity Committee Policies & Procedures Committee 1. Lynn White* 1. Howard Bartholomay* 2. Howard Bartholomay 2. Charles Andrews 3. Kerri Williams 3. Robert Pierce 4. Mark Tapp 4. Robin Meadows 5. Tony Isom 5. Mary Ann Gilmer 6. Mike Steel 7. Karen Akers

6. Robert Goldsmith 7. Karen Akers

Youth Committee Executive Committee 1. Greg Atkins* 1. Mike Miller – Chair 2. Robin Meadows 2. Joe Ferrell – 1st Vice Chair 3. Joseph Ferrell 3. Robin Meadows – 2nd Vice Chair 4. Kerri Williams 4. Howard Bartholomay 5. Rick Weaver 5. Jeff Dunnack 6. Michael Steel 6. Tim McVey 7. Shirley Carlson 7. Lynn White 8. Mary Ann Gilmer 9. Open DJJ position (not a WDB member) * Denotes Chair

NR/MR WDB Committee Responsibilities

Budget and Administration Committee ensures that the WDB is fiscally sound by assisting with the development and oversight of the WDB's budget and expenditures. Provides guidance as needed.

Executive Committee is act on behalf of the board during the interim times between board meetings.

One-Stop Operations and Delivery-System Committee has oversight of One-Stop System operations and program performance to ensure continuous improvement in customer service. Reviews Program Operator Proposals and makes contract and funding recommendations to the Board. This committee also has four members of the NR/MR Consortium Board as members.

Outreach and Publicity Committee leads in the development and implementation of the WDA's Outreach and Publicity Policy and provides guidance on outreach and publicity activities.

Policies and Procedures Committee reviews and provides guidance on new and existing policies to ensure compliance with Federal and State laws.

Strategic Planning Committee leads the development of and has oversight for the region's Workforce Strategic Plan. This committee also has four members of the NR/MR Consortium Board as members.

Training Provider/Individual Training Account Committee reviews and approves WDA training provider applications. Annually reviews performance data and approves providers and programs for the coming year. Sets Training Provider Policy for the area.

Youth Committee has oversight of Youth program operations and performance to ensure continuous improvement in customer service. Reviews Youth Program Operator Proposals and makes Youth contract and funding recommendations to the Board.

Executive Summary – October 25, 2017 Staff Activities

• System Building/Backbone Organization Support o Go Virginia

Member of Region 1 Hire Education Committee Member of Region 2 Workforce Committee

o Ongoing: Work Ready Community Steering Team Program development/oversight of the Pathways to the American Dream initiative for

Areas 1, 2, 3 & 17 Program development/oversight of Regional Rapid Response Initiative for Areas 1, 2 & 3 Management Team for Power-DWG Grant Initiative Partner with VCCS, Area I, 2 and VT Management Team for the HEART Project (Heart of Appalachia Collaborative Economic

Transition) Working with United Way SWVA to support the Financial Stability Center in

Independence Continued support of all four, and leadership of one, Business Solution Units Community in Schools NRV Board of Director’s Member (Secretary) Center of Excellence Board Director’s Member (Chair of the Partner Committee) Montgomery Chamber of Commerce Workforce Committee Planning team member of Strengthen Economies Together Project for the MR PDC Member NRV Regional Commission and MR Planning District CEDS committee Career & Technical Education Advisory Board member: Bland, Carroll, Montgomery,

Smyth and Washington Counties and City of Radford

• Business Engagement/Outreach o Outreach & surveys through POWER & Rapid Response (VTOED) o Participated in “Hokie” Project Prospect Visit 9-5-17 o Abingdon Manufacturing Roundtable 9-19-17 o Wytheville Manufacturing Roundtable 9-20-17 o Hosted Roanoke-Blacksburg Technology Council Job Fair in Blacksburg 9-25-17 o Partnered on Leadership Breakfast and Expo for Operation Tomorrow’s Workforce 9-26/27-17 o Presented to the Executive Corporate Club (lead by Volvo) 9-28-17 o Hosted Business Over Breakfast, Galax 10-4-17 o Attended the SVAM Manufacturing Awards Banquet 10-5-17 o Met w/ Phoenix Packaging on staffing needs 10-10-17 o Met w/ Camerett Logistics on staffing upskilling o Met w/ Volvo, Phoenix Packaging and NRCC on training program concept 10-18-17 o Partnered on the Workforce Summit – Roanoke 10-20-17 o Work Talk Podcast is live

• Staff training and development

o General On-going Workforce Development Operations Coordinator Apprentice - Beverly Burke On-going: MOS Certification Training - Administrative Assistant (Della Meadows)

VBWD One-Stop Report New River/Mt. Rogers Workforce Development Board Wytheville One-Stop Campus and Radford Affiliate Site Reporting Period: July 1, 2017 – September 30, 2017 (YTD)

In alignment with the balanced scorecard approach, each Local Workforce Development Board will forward a quarterly report to the Virginia Board of Workforce Development to include:

Customer Service Job seeker customer satisfaction survey results (% of respondents)

Very Satisfied – 100% Satisfied – NR “Staff was very pleasant to work with and was very informative".

Business customer satisfaction survey results (% of respondents)

Very Satisfied – 80% Satisfied – 20% "All expectations were met. We need the VWC and the services they offer". "Immediate response after request for assistance was amazing. The whole process of setting up the job fair was seamless and the staff was awesome every step of the way."

Operations

Number of new “participants” (job seeker customers) for the one-stop

Wytheville – 183 Radford – 409

Number of hires attributed to the One-Stop Center Wytheville – 16 Radford - 12

Number of training activities completed 43

Number of workforce credentials attained 43

Number of new employers registered in Virginia Workforce Connection (VWC)

Wytheville – 9 Radford - 22

Number of new job orders entered into VWC Wytheville – 459 Radford - 757

Number of new job orders matched in VWC Wytheville – 459 Radford – 755 Number of job seekers registered in VWC Wytheville – 8729 Radford - 1432

Number of employers served by partner staff (An employer “served” is one who had a defined workforce need and received a solution developed by one or more One-Stop Partners.)

Wytheville – 373 Radford - 154 Resource Management

Narrative which describes adherence to the Resource Management Plan arrangement

Memorandum of Understanding and partner resource sharing meetings are being held. Partner meetings are held regularly to exchange information: 8/2 Partner Meeting – 17 Attendees 9/6 Partner Meeting – 15 Attendees The Radford affiliate site moved to its new location at Radford University Corporate Park 6226 University Park Drive Radford, VA 24141 Business Services Units in Abingdon, Wytheville, Galax, and Radford continue to be active and participate in sponsored activities including Job Fairs.

Professional Development

List of professional development activities completed

Professional activities completed by staff include :

8/16 Webinar What's up with WOTC? 8/23 Webinar - Long Term and Short Term Industry and o 8/23 Unseen Disabilities Presentation 8/30 Debt Management 9/27 Time Mgmt. Training 9/27 Trade Session for Jefferson Yarns Job Fairs:

• 9/6 Allied Universal • 9/13 Securitas • 9/11 Virginia Tech • 9/13 Adecco • 9/28 Phoenix Packaging (22 attendees/16 offers

of employment

Number of frontline staff trained and certified in compliance with State policy

19

People Incorporated Success Story

Malena Millsaps is a single parent of one who lost her job when the Doctor she was working for retired and closed his practice. She enrolled in the Dislocated Worker Program and showed high abilities in the Humanitarian and Accommodating aptitude(s) that were measured by the Career Scope assessment.

She enrolled in the Human Services curriculum offered through VHCC. Malena committed herself to two years of study to achieve her diploma. She juggled single motherhood, full time academics and a part time job. The Dislocated Worker Program paid tuition and books and a mileage stipend to assist her in completing training successfully.

In May, 2017, Malena graduated summa cum laude from VHCC. She was understandably proud of her accomplishment. Assistance was given by the DLW WFD Specialist with her resume, along with job leads, job search assistance.

On August 24th, Malena started her new position as a Deputy Clerk at the Smyth County Juvenile and Domestic Relations Court. She is pleased with this employment as she works with people, something she enjoys and wants to continue. Her office is in the courthouse, just a few miles from her home and her daughter’s school.

Congratulations Malena on a job well done!

VEDP Announcements New and Business Expansions 2017Company Name Location NAICS Business Description Month Announced New/Expansion New Jobs Investment (MM$)

Koinonia Ltd. Pulaski County 326299Manufacturer of foam and tape solutions for automotive, refrigerations, marine, construction, and heavy machinery

September, 2017 N 40 4.9

Hapco Pole Products Washington County 331319 Aluminum pole manufacturer August, 2017 E 28 6.75Universal Companies Washington County 423910 Supplier of spa products April, 2017 E 30 1.5

Aeroprobe Montgomery County 541712 Producer of air data measurement tools June, 2017 E 10 0.3

Modea Montgomery County 511210Provider of web, application development and marketing analytics solutions

May, 2017 E 55 0.1

Spectrum Brands Montgomery County 327212Pet, Home & Garden division of consumer products manufacturer

April, 2017 E 0 7.2817

Phoenix Packaging Operations, LLC* Pulaski County 326112North America HQ; Manufacturer of rigid plastic containers for the global food and beverage industry

April, 2017 E 145 48.7053

Qualtrax, Inc. Montgomery County 541511 Creator of compliance software February, 2107 E 35 2

Area Layoffs and Closures September 2017

Company Event Affected Employees

Announcement or Effective

Date

Status

Jefferson Yarns Pulaski, VA

Closure 31 May 2017 Completed

Volvo Trucks North American Dublin, VA

Layoffs 500 February 2017 RESCINDED

Titan International Inc. Saltville, VA

Closure 80 December 2017 On-hold

Sears Bristol, VA & Kingsport, TN

Closure Not Announced

March 2017 Completed

Southwestern Virginia Training Center Hillsville, VA

Closure 300 June 2018 On-going

Celanese Narrows, VA

Layoffs 27 November 2016 Completed

Kennametal, Inc. Chilhowie, VA

Closure 89 April 2017 On-going

Sandvik Bristol, VA

Closure 70 December 2016 Completed

Norsdon Xaloy Pulaski, VA

Closure 146 December 2017 On-going

GE’s Fairchild Mining Equipment

Glen Lyn, VA

Closure 59 April 2017 Completed

Aegisound Christiansburg, VA

Closure 25 December 2016 Completed

Kmart Wytheville &

Martinsville, VA

Closure Not Announced

December 2016 Completed

Volvo Trucks North American Dublin, VA

Layoffs 800 February & September 2016

Completed

Ball Corporation Bristol. VA

Closure 230 July 2016 Completed

Yokohama Tire Salem, VA

Layoffs 50 October 2016 Completed

General Shale Atkins, VA

Closure 39 February 2016 Completed

PROJECT UPDATE

SUBMITTED BY

People Incorporated of Virginia

09/30/17

Recruitment/Training – To date, People Inc. staff have recruited 15 individuals to

participate in various career training activities primarily designed to upgrade existing

skills in the health care field.

Training Number Trainees Outcomes

Certified Professional Coder 3 On-going – Participating in

certification prep. seminar

LPN to RN Bridge Program 1 Expected Completion

05/2018

Health Information

Management

1 Expected Completion

05/2018

Employed Worker to LPN 5 4 – Expected Completion

05/2018

1 – Employed Certified

Assistant Nurse

Employed Worker to Medical

Assistant

5 5 – Certified Medical

Assistant Credential

5 - Employed Medical

Assistant

PROJECT UPDATE SUBMITTED BY

GOODWILL INDUSTRIES OF THE VALLEYS 10/19/17

Recruitment – Goodwill staff worked with Carilion New River Valley, Lewis Gale-Montgomery Regional Hospital, and various assisted living facilities to identify existing CNA candidates to assess and enroll into T2C to become Certified Medical Assistants. We identified 11 youth and adults to participate in the program. These individuals have completed the enrollment and assessment process. Because we had two individuals drop out, we are now working with the health care businesses to recruit two additional individuals to upskill from CNA to CMA to enter classes in the fall. Training – Fast Track Health Care is providing the CMA training. 9 individuals began general training in April and began the CMA portion of the training on May 8. Two people have dropped out. One individual left the class due to having to take care of a sick family member. One now needs night hours and we are trying to arrange a night class for this individual. Class participants completed clinical rotations. Three students to date have received credentials and have entered training related employment. Two students are employed at Richfield and one is employed at Carilion Clinic. We continue to have difficulty getting the night students into a class with the training provider. The class keeps getting postponed while the training provider recruits more students. The night class was supposed to be held in August, then in September, but so far, no class has been held. Employer Engagement – As a result of the recruitment efforts for the program, we have strengthened relationships with Carilion, Lewis Gale, Med Express, and several assisted living facilities throughout the New River Valley. Enhanced Partnership – Through partnership with Virginia Tech Office of Continuing Education and Condensed Curriculum International, we plan to offer CMA and Medical Coding and Billing training at a newly created training lab in Christiansburg. This training is scheduled to begin in November.

Rapid Response Report

Final Summary thru 08/31/2017

Total Rapid Response

Participants: 185 Credentials Received: 28 Carryovers: 53

26 in Training (18 co-enrolled

with TAA) 27 in Job Search Called back to VOLVO: 69 Average VOLVO wage: $18.64

Employed (by other than

VOLVO): 58

*Training Related Employment: 17

Employment Outcomes by Occupation: Production (18) *Maintenance (3) *Truck Driver (9) Clerical (3) Service Industry (3) *Electrical (2) *Medical (2) Law Enforcement (2) Machinist (2) Construction (2)

Management (2) Engineer (2) *Welding (1)

Other: (7)

HEART and Pathways Business Contacts: August 26 – October 25

• Virginia Produce: Met with company with partners (SVAM, People, Inc) to discuss their

employee retention issues and toured the facility. • Albany Furniture: Met with company with partners (SVAM, People, Inc) to discuss their

employee retention and other issues and toured the facility. • Manufacturing Career Fair (Galax): Albany Industries, Guardian Industries, Hansen Turbine,

Somic America, Vanguard Furniture, Rotometrics (Area 17) • Healthcare Career Fair: Carrington Place in Wytheville, Team Nurse, Blue Ridge Home Health

Care, Skyline Nursing and Rehab Center, Waddell Nursing and Rehab, Galax Health and Rehab, Creative Family Solutions, Access Home Health Care and Rehab, Pro Careers, Twin County Regional Hospital

• James Hardie: Incumbent worker services through Pathways. Worked with HR to get 3 employees enrolled in Lean Six Sigma Greenbelt training to assist the company in creating a Continuous Improvement Team

• Hollingsworth & Vose: Incumbent worker services through Pathways. Worked with HR to get 2 employees enrolled in Lean Six Sigma Greenbelt training to assist the company in creating a Continuous Improvement Team

• Manufacturing Round Table Discussion: Southwest Specialty Heat Treat, Clark Precision Machine, Camrett Logistics, Quadrant Engineered Plastic Products, Coperion, Mt Rogers IDC, Somic America

• Roanoke-Blacksburg Technology Council Job Fair: 1901 Group, AMR Pemco, Gentoo Technologies, Hollingsworth & Vose, Kollmorgen, Moog Components Group, Qualtrax, Rackspace, TORC Robotics, Volvo

• 1901 Group: Invitation to participate in our Work Talk podcast series. Follow up to an email invitation sent earlier.

• Gentoo Technologies: General information about Pathways and other Workforce Services • AMR Pemco: General information about Pathways and other Workforce Services, in particular

incumbent worker services (since they are working with the Heart Project on a lean manufacturing project).

• Volvo Group Trucks: Invitation to participate in Wytheville Manufacturing Career Fair. General information about Pathways project. They will follow up with us about a workforce training project (to develop skilled painters).

• Genedge Total Cost of Ownership workshop: Strongwell and Wolf Hills Fabricators • Montgomery County: Recruiting opportunities • Business Over Breakfast (Galax) • Phoenix Packaging: Company visit and discussion about workforce needs and workforce services • Camrett Logistics: Discussion about training needs (a company visit is planned) • Highland Ridge Rehab: Participated in NRV BSU meeting • Spectrum Group: Discussion about workforce services and incumbent worker training needs • Draper Aden: Discussion about workforce services

POWER Project Management Dashboard Report

Grantee: New River Mt. Rogers Workforce Development Board

Date: Sept 2017

Please use this tool as a resource to monitor outcomes, assess project related performance, and determine areas of technical assistance need. This tool will be published once monthly and will be distributed to the local project manager of each Local Workforce Develop ment Area. VCCS staff encourages the dissemination of project status to all applicable stakeholders. Please contact Alex Berry at [email protected] or at 804-819-

1675 with any questions regarding the report.

Performance Progress Check-Point Tool

Cumulative Progress To Date Targets

Data Input Category

Progress vs. Projected *

As of

7/30/17

Career Services

116%

Training Services

79%

Training Progression Participants Enrolled in Career Services

Participants Enrolled in Training Services

Participants Enrolled in Work-Based Training

Participants who Obtained Credential

Program Completion

# of Participants who complete services # of Participants who enter employment at completion # of Participants who enter WBL employment Other Indicators # of Participants who receive supportive services

54

53

Work-Based Training

20%

27

39

2

13

Supportive Service

82% 7

19

Completion

80%

16

53

Employed at Completion

82% 14

44

Employed at WBL at Completion

67%

2

9

Training and Credential

64%

18

26


Jenny Bolte, Project Manager * (540) 838-9400 * [email protected]

PATHWAYS TO THE AMERICAN DREAM

NRMR Workforce Development Board

PROGRESS REPORT June 15-October 18, 2017 Pathways to the American Dream is a systems-building project with the explicit intent of building a pipeline of skilled workers so reginal businesses can remain competitive and grow. As such, we are intending to enhance workforce development capacity through an education and training system that adapts quickly to the changing needs of businesses. Our goals are to:

(1) create a regional workforce strategy for sector partnerships in the Manufacturing, Healthcare, and Information Technology industries;

(2) increase opportunities for unemployed, underemployed, and incumbent workers to develop their skills and earn credentials in high-demand occupations;

(3) guide education and training partners in closing the gap between the skills needed by workers and the skills of the available workforce, expanding the affordability of workforce training and credentialing, and increasing the interest in technician, technologist, and trade-level positions to fill available and emerging jobs;

(4) guide education and training partners in developing a system that awards academic credit applicable to the student’s certificate or degree program requirements to students who demonstrate competency through a Prior Learning Assessment system; and

(5) provide research and best-practices so Virginia legislators can adopt policies for creating, sustaining, and scaling sector partnerships to generate innovative programming that closes skill gaps and leads to employment in technical and professional level demand occupations. Enrollments to Date:

Participants Number Currently Active Number in Follow-up

Unemployed 68 9

Underemployed 59 7

Incumbent 41 4

Total: 188

Enrollments per Industry:

Healthcare Manufacturing Information Technology

134 51 3

Credentials per Industry:

Healthcare Manufacturing Information Technology

18 0 2

Success toward Project Goals: I. Program Implementation Activity 1: Project Launch (January 1, 2017-June 30, 2017): Complete Activity 2: Outreach and Recruitment (January 1, 2017 – September 30, 2020) Ongoing. Activity 3: Enrollment and Training (July 1, 2017-March 30, 2020)

Deliverable: Status: Eligible and suitable applicants complete Intake process and are admitted into the program. (Year One=200) 188 1,100 individuals enroll in training. (Year One=200) 188

Jenny Bolte, Project Manager * (540) 838-9400 * [email protected]

935 (85%) individuals complete training. (Year One=127) 20 Skills-gap training is provided to participants to assist them in attaining credentials. (Year One=112) 20 619 (75%) of the un and underemployed targeted population attain employment in a middle-skilled job. (Year One=84) 16 248 (90%) of the incumbent targeted population advance in employment. (Year One=24) 4

Activity 4: Paid Work-Based Learning (July 1, 2017-March 30, 2020): None to date. Activity 5: Job Placement (September 30, 2017-December 31, 2020): None to date. Activity 6: Follow-up (September 30, 2017-December 31, 2020)

Deliverable: Status: Navigator and partners continue to provide coaching, support services, and other supports to participants to facilitate successful transitions into employment

188

Follow-up Specialist continues to encourage continued learning and skill development in preparation for career pathway advancement

20

Activity 7: Reporting (January 1, 2017-December 31, 2020): Ongoing II. Training Development Activity 1: Career Pathway and Curricula Development/Modification (January 1, 2017-December 31, 2020): Ongoing 56 Pathways training programs are included on the local area Approved Training Provider List in order to increase access to WIOA and other WIOA partner funding streams. Activity 2: Online Portal Development (January 1, 2017-December 31, 2020): Implementation with Lord Fairfax Community College

began October 1, 2017 Activity 3: Prior Learning Assessment System Development (June 1, 2017-December 31, 2020): In development III. Partnership Development (January 1, 2017-December 31, 2020) Activity 1: Develop partnerships with Business and Industry, Economic Development, Education and Training, Workforce (WIOA) System, Non-Profits, and Faith-based Organizations: In development

IV. Program Evaluation and Sustainability (January 1, 2017-December 31, 2020) Activity 1: Program Evaluation and Sustainability: Ongoing

P O W E R U P S W V A A C y b e r s e c u r i t y & M a n u f a c t u r i n g S u m m i t

" Securing Southwest Virginia's

Future in the New Economy"

That is our goal, but we know that it will "take a

village" to achieve it. Join us as regional and state

business, educational and manufacturing leaders

collaborate to address three topics crucial to

SWVA's future success: small business

development, cybersecurity and manufacturing.

F R E E A D M I S S I O N @ P O W E R U P S W V A . E V E N T B R I T E . C O M

Featured events include:

Addresses by Virginia Secretary of Technology

Karen Jackson and other subject-matter experts

Consulting and career-building workshops

Networking opportunities for manufacturers

and suppliers

Hassle-Free! Only attend events of your choice

When: Thursday, November 16th; 8am to 7pm

Where: SWVA Higher Education Center

One Partnership Circle

Abingdon, VA 24210

Small business owners, manufacturers, suppliers and college students

are strongly encouraged to attend. For a more detailed schedule, visit

powerupswva.eventbrite.com

Wednesday, November 1 9:00am - Noon

Wytheville Meeting Center 333 Community Blvd, Wytheville, VA

Participating Companies with Current Openings:

COALFIELD SERVICES, INC MEC

SOMIC AMERICA KLÖCKNER PENTAPLAST

SCHAFFNER NORTH AMERICA VOLVO GROUP TRUCK OPERATIONS PHOENIX PACKAGING OPERATIONS

IMPERIAL GROUP MOHAWK INDUSTRIES

UTILITY TRAILER MANUFACTURING CO AND MORE

Positions available for all skill levels: entry level to advanced skills!

Turn the Career Fair into a CAREER! Attend a JOB FAIR TIPS and RESUME REVIEW Workshop!

October 25, 10am and 2pm. Call 276-228-4051 to register.

SPONSORS

Are you looking for HIGHLY SKILLED, QUALIFIED workers?

Let us help you find them at the

Southwest Virginia Regional

Manufacturing Career Fair!

If your company has open positions for manufacturing workers, this event is one that you don’t want to miss. Unlike most recruiting events, the Manufacturing Career Fair is solely focused on connecting manufacturers with talented and highly skilled workers.

Russell County Conference Center, Lebanon, VA

November 8, 2017, 9:00am – Noon

(Set-up begins at 8:00am)

Register Now

www.surveymonkey.com/r/SWVAMFG

For more information, contact Kristina Reed at

276-608-1034 or [email protected]

https://www.surveymonkey.com/r/SWVAMFG

2017 Workforce Development Board Meeting Schedule

February 22, 2017 April 26, 2017 June 28, 2017 August 23, 2017 October 25, 2017 December 13, 2017 (Joint with Elected Officials)

All meetings will be held on the fourth Wednesday of alternating months at the Wytheville Meeting Center (behind Wytheville Community College) beginning at 10:00 a.m.

Effective 1/1/17

Travel Reimbursement Request

I hereby certify that on ____________________ I traveled to attend a _______________________________________ meeting scheduled that same date. I am requesting travel reimbursement as follows: __________ X $0.535/mile = $ _______________________ Total Miles Reimbursement Requested ____________________________ ______________ Signature Date