Facilitator

Training ProgramMakeisha D. Barnes | CUR532 | 5.30.2016 | Professor Melinda Medina

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Part IVital Information in the Facilitator Training

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Training Program Audience 3

Objective:

This 3 day Training Program is for the intended use of Meriden Corporate Trainers to provide

training to Meriden Employees for the EMR SEEKNO system implementation. Trainees will be

Given an assessment to determine eligibility for system access. Trainer must pass the

assessment to gain access to the SEEKNO system.

Prerequisites:

End users should have general knowledge of basic computer skills, and have an in depth

understanding of the Healthcare Revenue Cycle.

Key Skills & Elements for Corporate Trainer 4

• Good presentation and communication skills

• Use of knowledge for training sessions and programs

• Familiarity of Training Tools

• Ability to train large groups

• Great organization skills

• Manage time efficiently

• Create forum for Discussion Questions

Training Program

Goals & Objectives

• Corporate Trainers will demonstrate the functionality of the SEEKNO application.

• Trainers will create measurable assessments for end-users.

• Trainers will create provider data for training sessions.

• End users will successfully complete a Provider Enrollment Application after completing training program.

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Summative Assessment

• Mandated

Assessments

• Benchmark

Assessments

• End-of-Module

Assessments

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The success of the training program will be measured by the following:

Part IIFacilitator Skills and Instructional Materials

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Training Materials

Skills & Strategies Needed for Effective Distance Learning:

Availability

Accessibility

Experience Managing Students

Discipline

Establish Patterns of Course Activities

Expect The Unexpected

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Training Materials |

Phases of Development 9

Apprentice

Facilitated multiple

courses for one or two terms.

Visitor

New to Distant Learning, but

may have teaching

experience.

InsiderFacilitated two semesters in an

online environment. Not intimidated, and

proficient.

MasterTaught online for multiple terms.

Curriculum design, and very

comfortable with online learning.

NoviceNever taught a

course online, but utilize available tools to support their traditional

class.

Training Materials |

Theory of Distant Learning 10

• Transactional DistanceIt is imperative that the instructor is engaged throughout the length of the course, communication is the foundation of online learning. Student-teacher dialogue is minimal in online learning, however the structure of the course will allow a learner to succeed.

• InteractionMotivation from the instructor will serve as positive interaction for the learner, this will allow for feedback upon the submission of assignments. Learner to learner interaction will allow learners to communicate about assignments and collaboration projects.

• ControlLearners have the freedom to set their schedules as they see fit, online education requires discipline and persistence.

• Social ContextTechnology evolves everyday, learners must stay engaged with new technology as this will allow learners to utilize additional outlets to complete assignments.

Part IIIManagement and Technology Tools

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Management and Technology

Tools| Mentoring Program for

Faculty 12

The mentoring program will provide Skills Development

and Problem Solving for Faculty. Additionally, Faculty

should have at least 1 year of distance education experience,

and have at least 5 classes taught successfully. The criteria

of success will be based upon the success of those taught

under their supervision, and the feedback of the learners

from the training sessions. Mentors must have at 1 year of

experience in any mentorship program.

Management and Technology

Tools| Evaluation Programs 13

The evaluation program will be comprised of the following:

Team Building

Collaboration

Motivating, Coaching, and Delegating

Curriculum, Instruction, and Assessment

Management and

Technology Tools| LMS 14

The learning platform will be a Learning Management

System. Facilitators will be able to utilize “Blackboard” to

present course information, lectures and videos. There will

be weekly classroom discussion questions totaling (3) per

week. Blackboard Learning Management System enables

student to instructor interaction for private discussions, in

addition to the learner’s ability to post assignments online.

The instructor will be able to provide feedback and grading

on the submitted assignments.

Management and Technology

Tools| Media Tools 15

There will be (3) different technology tools utilize to

enhance student learning:

o Audio: YouTube | Oral presentation of the system.

o Video: Captivate | Visual demonstration of system

functionality.

o Games and Simulations: LifeSaver for CPR certification

Part IVIssues and Classroom Management

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Issues and Classroom

Management| Technology

Tools 17

There will be (3) different technology tools for student

collaboration:

o ClassroomWikis | To post and respond to information

regarding assignments.

o WebEx | Real-time meeting w/ live video if applicable.

o Jabber | Instant Messaging Communication Tool

Issues and Classroom

Management| Synchronous

vs. Asynchronous

Classroom management issues and resolutions:

o Synchronous Facilitation Skills: Together at the same time (i.e. instant messaging, online conferencing etc.).

oAsynchronous Facilitation Skills: Time

lag.

Learner Feedback Will be via: Messages: The facilitator will

provide messages to the learner in their inbox.

Challenging Behaviors: Inappropriate post will not be

tolerated. Policy violators will be removed from the group, and repeat offenders will be dropped from the class.

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References 19

What Do Synchronous And Asynchronous Mean?. (2016). Retrieved from

http://www.worldwidelearn.com/education-advisor/questions/synchronous-

asynchronous-learning.php

5 Killer Examples Of Gamified eLearning. (2016). Retrieved from

https://elearningindustry.com/5-killer-examples-gamified-elearning

ASYNCHRONUS FACILITATOR TRAINING PROGRAM. (2016). Retrieved from

https://cur532.wordpress.com/phases-of-development/