Facilitators Guide

Phone Etiquette Handling Difficult Customers

TIME DURATION ACTIVITY MATERIALS Facilitator's Note 8:00-8:15AM 15 min. Registration Registration Sheet

8:15-8:30AM 15 min. Preparation Projected Material 8:30-8:35AM 5min. Prayer & Introduction Projected Material 8:35-8:40AM 5 min. Getting to Know You Projected Material 8:40-8:50AM 10 min. Discussions and

Workshop Projected Material

8:50-9:00AM 10 min. Processing and Closing Projected Material 9:00-9:05AM 5 min. Evaluation Evaluation Sheets

Prepared by: Jan-Michael T. Moscoso