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*If you have difficulty printing this issue, please try to “print as image” which can be found under the advanced setting in your print manager. VOICE OF THE CUSTOMER I felt the audit was thorough, focused on opportunities to improve our process and aimed at ensuring the system can continue to support the demanding business and expectations of our customers.Barry Williams Plant 2 Department Manager NGK Ceramics USA, Inc. IMPACT is presented by UL DQS Inc. Fall 2012 Inside this Issue 2 9 Keys to Effective Energy Management 3 Interview with Samsungs Geesung Choi 6 ISO IEC 27001 Revision Update 7 Food Safety Modernization Act 8 10 Steps to Improving Supply Chain Management 9 ISO Management System Standards Get Makeover 10 IAQG Memo 11 UL DQS Launches Training Website 12 Interview with OnCore 13 Updates to Standards UL DQS is a catalyst for companies to introduce safer, sus- tainable, and more efficient products and services to the market. In addition, we support you achieving your busi- ness objectives to sustain profits and long term growth. The role of independent assessment and certification companies like UL DQS has evolved since the introduction of the first management systems standard focused on quality, and so has the world around us. In the new paradigm, we see our role as a business partner with our customers in matters ranging from im- proved processes, better designed products, and customer focused services that form the ingredients for a profitable, sustainable business. Indeed, spe- cific industry standards or global ISO Standards form the framework of our services, as much as, company specific policies and protocols. As you read this issue of IMPACT, you will see that our competencies run deep in topics ranging from aerospace and food safety to energy and supply chain efficiency. As a business partner, UL DQS has also evolved to meet cus- tomer needs for information, training and awareness of best practices and tech- nical requirements of revised or new standards. The introduction of web based training and assessments via our new website www.uldqssolutions.com speaks to the clear use of technology to provide our expertise and services in a flex- ible, timely and customer-focused manner. As a business partner we recognize the need to educate, train, and help you understand the requirements of the various standards, as well as leveraging our deep process and industry com- petencies to act as catalysts for safer, sustainable, efficient and secure products and services. In addition to the in-person exchange of information, we are now able to engage via our new website for competency development. The success of our customers and the extended supply chains depends on the confidence and trust in our assessment and certification of management systems. Confidence and reliability of a company’s processes is visible to the market, buyers in the supply chain and OEMs alike, through the associ- ation of a company with our certification mark. In many industries, such as food, medical devices or, for that matter, IT services, independent assess- ments provide a window into the risks associated with their products and services. In this new economic climate it is a privilege for UL DQS to be a business partner with our customers and have the opportunity to be a catalyst for your sus- tainable success. Thank you. Ganesh Rao President & CEO

Fall 2012 Inside this Issue - dqsus.comdqsus.com/wp-content/uploads/2014/02/impact-fall-2012-3.pdf“I f el t ha u di w s or g , c n ... Fall 2012 Inside this Issue 2 9 Keys to Effective

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*If you have difficulty printing this issue, please try to “print as image” which can be found under the advanced setting in your print manager.

VOICE OF THE CUSTOMER

“I felt the audit was thorough, focused onopportunities to improve our process andaimed at ensuring the system can continueto support the demanding business andexpectations of our customers.”

Barry WilliamsPlant 2 Department Manager

NGK Ceramics USA, Inc.

IMPACT is presented by UL DQS Inc.

Fall 2012Inside this Issue2 9 Keys to Effective Energy

Management

3 Interview with Samsung’sGeesung Choi

6 ISO IEC 27001 Revision Update

7 Food Safety Modernization Act

8 10 Steps to Improving SupplyChain Management

9 ISO Management SystemStandards Get Makeover

10 IAQG Memo

11 UL DQS Launches TrainingWebsite

12 Interview with OnCore

13 Updates to Standards

UL DQS is a catalyst for companies to introduce safer, sus-tainable, and more efficient products and services to themarket. In addition, we support you achieving your busi-ness objectives to sustain profits and long term growth. Therole of independent assessment and certification companieslike UL DQS has evolved since the introduction of the firstmanagement systems standard focused on quality, and sohas the world around us. In the new paradigm, we see our

role as a business partner with our customers in matters ranging from im-proved processes, better designed products, and customer focused servicesthat form the ingredients for a profitable, sustainable business. Indeed, spe-cific industry standards or global ISO Standards form the framework of ourservices, as much as, company specific policies and protocols. As you read this issue of IMPACT, you will see that our competencies rundeep in topics ranging from aerospace and food safety to energy and supplychain efficiency. As a business partner, UL DQS has also evolved to meet cus-tomer needs for information, training and awareness of best practices and tech-nical requirements of revised or new standards. The introduction of web basedtraining and assessments via our new website www.uldqssolutions.com speaksto the clear use of technology to provide our expertise and services in a flex-ible, timely and customer-focused manner. As a business partner we recognizethe need to educate, train, and help you understand the requirements of thevarious standards, as well as leveraging our deep process and industry com-petencies to act as catalysts for safer, sustainable, efficient and secure productsand services. In addition to the in-person exchange of information, we are nowable to engage via our new website for competency development. The success of our customers and the extended supply chains depends onthe confidence and trust in our assessment and certification of managementsystems. Confidence and reliability of a company’s processes is visible tothe market, buyers in the supply chain and OEMs alike, through the associ-ation of a company with our certification mark. In many industries, such asfood, medical devices or, for that matter, IT services, independent assess-ments provide a window into the risks associated with their productsand services. In this new economic climate it is a privilege forUL DQS to be a business partner with our customers andhave the opportunity to be a catalyst for your sus-tainable success. Thank you.Ganesh RaoPresident & CEO

There is no one-size-fits-all solutionfor achieving organizational alignmenton sustainability in general, and specif-ically, energy management. Each com-pany faces a unique set of challengesand constraints, either internally drivenor externally generated.

Companies leading the way in energymanagement are proactively looking toalign their sustainability actions acrossdepartments by beginning with a deepdive into organizational sustainabilityand energy practices.

Here are the 9 key questions that exec-utives seek to answer in their path foreffective return on investment for en-ergy resource management:

How does your company define sus-tainability and energy?What are the boundaries? Are theremultiple groups working on these ini-tiatives? How do quality, environmentaland facilities initiatives and strategiesinteract? Will these integrated initiativeslead to greater effectiveness and re-duced internal labor utilization?

Do we have an asset inventory of allthe sustainability and energy projects,going on at the company?You will be surprised who is talkingabout sustainability and energy or pursu-ing sustainability and energy initiativeson your company’s behalf. Are there un-known initiatives? Do we know these aswell? Are their cross functional teams?

Does our company have a sustainabil-ity and energy overall strategy andgoals?What is the overall strategy? Are theinitiatives integrated with this widercorporate strategy and directly relevantto business priorities and underlyingenergy use and consumption to ensurealignment? Random projects (a pro-

gram here, individual project, or evennew efficient equipment there) whilewell-meaning, can be ineffective oreven counterproductive if they don’talign with broader corporate strategy.

Who’s accountable?Where does the buck stop? Many com-panies have energy and sustainabilityteams. Who is empowered and who arethe gate keepers? Who owns the trainingbudget, communications budget, etc.?Who is accountable for facilitating cross-departmental actions?

Is there a forum our company can useto align and cross-pollinate ideas onsustainability and energy? How is sustainability and energy coor-dinated throughout the organization? Isthere a sustainability team that con-venes cross-functional groups? Ifsomeone at your company has an idearelated to sustainability or energy,whom do they take it to?

Does our company have managementprocesses in place for incorporatingsustainability in decision-making?Is sustainability a criterion for purchas-ing and design specification? Do youhave a project gating system? Do youhave a system to vet energy and sus-tainability marketing claims to prevent‘green washing’? Does energy and sus-tainability factor into your acquisitiondue diligence process? Do you con-sider sustainability in your R&D andtech investments?

Financial valuation, do you valuethese projects and programs thesame way? Do you apply simple payback method-ology for certain projects while usingInternal Rate of Return (IRR) or otherfinancial measures for others? Are lifetime benefits of the management sys-

tems measured the same way as otherinvestments?

Can everyone articulate the com-pany’s point of view on sustainabil-ity and energy?Does the program educate employeeson sustainability and energy? This isparticularly important if, say, the com-pany or industry is dealing with high-profile energy or environmental issuessuch as commercial buildings, indus-trial process where reporting share-holder value is public.

What is the CEO’s relationship tosustainability and energy?What is your chief executive sayingabout energy and sustainability? How,if at all, has his or her messagechanged across the years? Is it alignedwith actual performance and futureplans? Your CEO can make or breakthese initiatives and investments, so alittle proactivity in preparation goes along way.

Each organization has an opportunityto be great when it comes to sustain-ability and energy management. In theexcitement to keep up with the crowd,it is easy to overlook small discrepan-cies in energy, sustainability-relatedactions and messaging not to mentionactual performance.

Don MacDonald, UL DQS Director ofSustainability

For more information about UL DQSInc.’s sustainability solutions, please visitus online at www.uldqssolutions.com.

Fall 2012 Page 2

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Fall 2012 Page 6

The current version of ISO 27001 wasreleased in 2005. It was a fast trackmethod of adopting BS 17799:2000part 2. Given the traditional cycle timeof ISO standards, the revision of theISO/ IEC 27001:2005 is long overdue.Actually, the JTC 1/SC 7 (a Joint Tech-nical Committee focused on informa-tion technology) has been working onthe revision since 2009. The secondedition of the committee draft is com-pleted. The standard is expected to bereleased in the fall of 2013.

The IT environment has changed signif-icantly since 2005. Cyberspace has be-come the information gateway of theworld. Social networking sites have be-come a powerful platform for informa-tion sharing. Cloud computing is gainingmomentum. Information security pro-fessionals are eager to see changes in thestandard that address security threats

posed by the changed IT landscape.What can we expect in the new release?A sneak peak of the Committee Draftversion 2 reveals the following changes:• Structure change to harmonize

with other management systemstandards

• More emphasis on risk assessment.The ISO 31000:2009 - Risk as-sessment principles and guidelineare referred to for risk assessmentand treatment

• The number of requirements re-duced from 224 to 174. The stan-dard has become less restrictive insome sense

• No significant change to the list ofcontrols in Annexure - A

• Reliance on the guideline docu-ments to address new technologies

It is clear that ISO IEC 27001 will re-main a generic standard on ISMS. ISOis releasing a series of sector specificguidelines to interpret ISO IEC 27001e.g. ISO IEC 27032:2012 - guidelineon cyber security, ISO IEC 27033 – aguideline of network security, ISO IEC27034 – a guideline on application se-curity. We will keep you posted on ad-

ditional changes aswe learn more.Subrata GuhaUL DQS Director ofIT Services

A Sneak Peek at the Revision of ISO IEC 27001

Don’t Waste Energy...On any other ISO 50001 Training.

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understand the realities of plant operations.

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CaliforniaCamas, WAChicago, ILCleveland, OHDallas, TXHouston, TXJacksonville, FLMinneapolis/St. Paul, MNPhiladelphia, PAPittsburgh, PARaleigh Durham, NCSt. Louis, MO

ULUL Knowledge Services

Join us in one of these cities.Hosted in partnership with ULKnowledge Services and Schneider Electric.

Fall 2012 Page 7

A shroud of uncertainty surrounds thevariable roll out of the FDA Food Safetyand Modernization Act (FSMA). Nu-merous variables have food manufactur-ers rightly concerned. A few of thesevariables include: the possibility of in-creased inspections by different agen-cies such as state officials acting onreciprocity agreements, review of con-fidential internal documents and a gen-eral lack of understanding of the FSMAdocument jargon. This landmarklegislation is thefirst update to ourfood code in morethan 70 years. Thefood industry hasevolved dramati-cally since thefood code wasfirst written thusnecessitating thisimportant change.Under the newlaw, the FDA willnow have a pre-vention focuseddirection ratherthan the previousreaction based ap-proach.There are fivemajor elements ofthe law:• Preventive controls• Inspection and Compliance• Imported Food Safety• Response• Enhanced Partnerships

The imple-mentation ofFSMA mayprove to bedifficult. Rightnow, the FDAis missing im-portant dead-lines that arecritical to aproper roll outof the pro-gram. TheCenter forFood Safety

and the Center for EnvironmentalHealth recently sued the FDA overthese missed deadlines. Approximately1 in 6 people in the USA – 48 millionpeople – suffer from a foodborne ill-ness each year, this legislation is des-

perately needed. The question now is,“Can the FDA deliver?”One method of taking a proactive ap-proach and preparing for FSMA is byundertaking one of the Global FoodSafety Initiatives (GFSI) such as BRCor FSSC. These comprehensive foodsafety management systems will coverthe bases from enacting Good Manu-facturing Practices (GMPs) to develop-ing a sound HACCP program tomaintaining a thorough document con-trol program.

Jill Carson Food Safety Lead Auditor

Food Safety Modernization Act The Time to Act is Now

Solutions. Education. UL DQS SolutionsVisit UL DQS’ new online resource: UL DQS Solutions

In our last issue of IMPACT,(www.uldqsusa.com/newsletters) webegan our discussion of Supply ChainManagement and focused on the firsthalf of our 10 steps to improving yoursupply chain management. To summa-rize the first five steps, Supplier selection 1. Investigate - generally determined

based on the products or servicessupplied and their impact on thefinal product.

2. Selection – A full understanding ofyour supplier’s capabilities is es-sential

3. Management - the supplier’s abil-ity to effectively manage ppm lev-els and cost improvements overtime are a few key issues to review.

Transparency and Building Partnerships4. Partnership – building a solid part-

nership with your supplier startswith a review of each other’sneeds, expectations and corporatephilosophy or policy.

Maintaining Confidentiality5. Maintaining Confidentiality –

Trust starts with open communica-tion and transparency betweenboth parties.

Categorize and Review Suppliers6. Categorizing suppliers allows you

to effectively devote the rightamount of time and resources toyour suppliers during both the ini-tial selection and subsequentmaintenance phases. This is di-rectly related to the impact thesupplied material, product or serv-ice has on the final product andshould not simply be based onprice, but should also focus on keymetrics including:3 Quality, 3 Delivery,3 Change control,3 Support, etc.

7. If we lived in a perfect world,there would be no question that acorrective action process wouldnot be necessary to ensure thatquality nonconformities are ad-dressed thoroughly and in a timelymanner to eliminate the causes. Areview of your supplier’s qualityhistory with respect to their re-sponsiveness to customer qualitydefects, as well as, their under-standing of your expectation whenquality issues are brought to theirattention will be time well spent,and will avoid surprises when the

Fall 2012 Page 8

10 Steps to Improving Supply ChainManagement (Part 2 of 2)

INVESTIGATION

SELECTION

MANAGEMENT

PARTNERSHIP

COMMUNICATION

CATAGORIZING

SUPPLIER DEVELOPMENT

OUTSOURCING MANAGEMENT

TRACKINGPERFORMANCE

CORRECTIVEACTION

Fall 2012 Page 9

supplier’s competencies in thisarea are put to the test.

8. Rating reports or supplier score-cards are just two examples of themany tools that have gained pop-ularity for tracking supplier’s per-formance over time. Once again,consider the impact of the productand/or services provided has onyour final product, when deter-mining the appropriate metrics totrack and the amount of resourcesyou need to devote to tracking andanalyzing the data at some definedinterval.

Management of Outsourced Processes.9. If you have specific guidelines or

requirements related to your sup-plier outsourcing of material,products, services, etc., then thisshould be clearly defined in yourpurchase order and should not be

left to chance. Some customersrequire traceability, Certificate ofCompliance’s and/or evidence ofconformance to critical specifica-tions at all stages of the develop-ment process and does not releaseyour company from the responsi-bility of ensuring that all require-ments established in the initial POare being fulfilled. This may alsoinclude meeting deadlines for theshipment and commissioning offield installed equipment.

Supplier Development10. At the heart of any successful sup-

plier relationship is workingclosely with your key suppliersand being receptive to their re-quest for assistance when needed.Helping them develop as an organ-ization can have long-lasting ben-efits. This could involve providing

assistance with the development oftheir quality management system,corrective and preventative ac-tions, internal audits, continuousimprovements, cost control, train-ing program, etc., The time andresources devoted to supplier de-velopment will often be based onhow they are categorized or ratedby your organization and the rela-tionship you have developed withthem over the years or your cus-tomer’s expectations.

In conclusion, a focus on the suppliersof the materials, services and processesthat are used to produce your end prod-uct or service will have long reachingbenefits. Managing these relationshipseffectively will help your organizationproduce defect free products and serv-ices. This, in turn, will increase cus-tomer satisfaction.

Al MadisonUL DQS BusinessManager MidwestRegion

Edwin Willhite, Darrell Moore, Hoss Parandeh, Mike DiNapoli

Hoss Parandeh, Vice President of Sales and Marketing – UL DQSInc. was on hand at the Schneider Electric plant in Smyrna, Ten-nessee to present a framed certificate and plaque for the organiza-tion’s most recent achievement, certification to ISO 50001, theEnergy Management System Standard. One of the first companiesin the United States to have achieved this certification, it demon-strates Schneider Electric’s commitment to improving their energyperformance while reducing their energy consumption. In additionto their energy-focused activities of their manufacturing plants, re-cently, Schneider Electric has also formed a partnership with ULDQS to provide training for ISO 50001 and the Superior EnergyPerformance program to its clients and other external stakeholders.Visit www.uldqssolutions.com to learn more.

Schneider Electric, Smyrna TN is awarded ISO 50001 Certificate

Fall 2012 Page 10

Recognition of accredited 9100/9110/9120 Aerospace Quality Management System (AQMS) Certificates – Unaccredited certificates

It has been brought to the attention of the International Aerospace Quality Group (IAQG) Other Party Management Team(OPMT) that some uninformed suppliers have obtained unaccredited certification to the Aerospace Quality ManagementStandards (AQMS) (AS/EN/JISQ 9100, 9110 and 9120) issued by Certification Bodies (CBs) that have not been recognized bythe Aviation, Space & Defense (AS&D), I ndustry Controlled Other Party (ICOP) Scheme nor have these CBs been accreditedby a recognized National Accreditation Body.

As Chairman of the OPMT, I would like to reinforce our IAQG Member commitment to only recognize AQMS certificates is-sued by duly authenticated ICOP Accreditation and Certification Bodies. Only certified suppliers that are listed in the OnlineAerospace Supplier Information System (OASIS) database are to be considered duly certified/registered within our sectorscheme. We also need your support in communicating this commitment to the lower tier supply chain as well.

At the time of this writing the following International Accreditation Forum (IAF), National Accreditation Bodies signatoriesare recognized under the ICOP Scheme:

All ICOP recognized Certification Bodies and their respective scope of accreditation are listed in the Online Aerospace Sup-plier Information System (OASIS) database, available online and free of charge at www.sae.org/oasis. The direct link for alist of ICOP recognized CBs is available here.

The Aviation, Space & Defense global sectors are working very hard to establish, maintain and improve a very robust, recog-nized and valued accredited certification process for AQMS certificates in our supply chain. We should not allow the intro-duction of unaccredited certificates in our supply chain management processes. We ask all parties involved to assist us andmaintain the integrity of the process in a way that, only certificates which deliver confidence to stakeholders are recognized.

Yours truly,

Tim Lee

IAQG OPMT Chair

IAQG OPMT MemoJuly 31, 2012

Organization LocationACCREDIA Milano, ItalyANAB Milwaukee, United StatesBMWFJ Vienna, AustriaCOFRAC Paris, FranceDAkkS - German Accreditation Body Frankfurt am Main, GermanyENAC Madrid, SpainINMETRO Rio de Janeiro, BrazilJAB Shinagawa-ku, Tokyo, JapanSwiss Accreditation Service SAS Bern-Wabern, SwitzerlandUKAS Feltham Middlesex, United Kingdom

Fall 2012 Page 11

UL DQS Inc. has launched a dedicated website for its full curriculumof online and classroom ISO 50001 Energy Management Systems Stan-dard and Superior Energy Performance (SEP) training. SEP is a newcertification program that provides industrial facilities with a road mapfor achieving continual improvement in energy efficiency.These courses, offered by the Sustainability Solutions division of ULDQS, give students practical, ready-to-implement tools for reachingtheir company's cost-savings and sustainability goals. The courses areideal for facilities managers, energy managers and consultants who arepreparing for the Certified Practitioner of Energy Management Systems(CP EnMS) exam. Additional training courses are already being planned. Complete information on the classes and online registration is availableon the new website at www.uldqssolutions.com. "ISO 50001 is one of the newest ISO standards. UL DQS is aggres-sively promoting our training because implementing ISO 50001 energymanagement systems can play such an important role in helping organ-izations improve their bottom line by mastering control of their energyconsumption," said Ganesh Rao, president and CEO, UL DQS Inc.

DQS-UL Group Offers eTools for Online LearningThe UL DQS Solutions website is being offered in conjunction withthe global launch of DQS eSolutions. Based on the knowledge and un-derstanding of management systems standards, DQS-UL Group has created a user-friendly tool designed to improve man-agement systems and personal qualifications. Under the guidance of a personal online coach, customer may choose fromtwo different areas: eAssessments and eLearning.

eAssessmentsAn assessment tool for management systems and processes.

Self-assessments evaluate the system and result in a structured report,identifying both strengths and opportunities for improvement. This pro-gram can be used as a basis for internal audits, for verifying the maturityof implemented management systems, and to demonstrate one’s ownachievements to customers by way of a documented self-declaration. Thesystem is measurable, so that all findings can lead to actions with the aimof continuous improvement.

eLearningA tool for qualifying personnel at any level.eLearning provides staff members, experts and managers with anopportunity to “learn from the best”, and gives documented evi-dence of that knowledge. Learners are encouraged to broaden theirhorizons in the areas of management systems, standards, and au-diting. Auditors and other experts share their know-how in orderfor learners to know, to understand – and to implement. Visit us on www.dqs-e.com.

UL DQS Launches www.uldqssolutions.com

Fall 2012 Page 12

With a strong need to receive more fromtheir certification assessments, OnCoreManufacturing Services contacted ULDQS. Certifications for their medical de-vice and aerospace manufacturing serv-ices, value-added deep dive assessmentsare critical to the continuous improve-ment of a management system and deliv-ery of safe, reliable products. ChoosingUL DQS for the trust it represents in themarketplace, OnCore has increased thenumber of sites visited annually by ULDQS and added assessments for its envi-ronmental management systems. Thisarticle is an interview with Tony Batalha,Vice President of Corporate Quality &Lean, OnCore Manufacturing Services.1. Describe the industry(s) within

which you operate and the prod-ucts/services offered by OnCore.OnCore Manufacturing Servicesprovides full product lifecycle serv-ices including product design,DFM, sourcing, supply-chain man-agement, NPI and volume produc-tion, test development, fulfillment,logistics repair and aftermarketservice to companies that designand build defense, aerospace, med-ical devices, industrial instrumentsand controls and communicationsdevices. OnCore provides theseservices for product integration lev-els 1-5; PCBA to top-level-assem-blies put into commerce.

2. What do you look for in a certifica-tion partner? You chose to partnerwith UL DQS, anything in particu-lar that helped you to make that de-cision?The OnCore Production SystemTM

is our continuous improvementmethodology. Based on Lean andSix-sigma principles it is comprisedof OnCore-designed data systems,rigorous and repeatable processesand empowered team members. Wewant a certification partner thatcan evaluate not just discrete eventsand records but our entire method-ology so that we continuously im-prove the methodology itself. ULDQS helps us toward this objective.

3. How long have you been certifiedand to what standards? What is thedriving factor for you to be certified? OnCore has been ISO9001 certifiedat all sites since their inceptions,some almost 30 years ago. All sitesare now ISO13485 and AS9100Ccertified also. We are working on21CFR280 compliance at our med-ical centers of excellence too.Certification by the right partner is“table stakes” for all of our cus-tomers; especially those defenseand medical customers. Maintain-ing certification and proving thatthe we exceed certification stan-dards when we are audited by cus-tomers is a critical part of totalsolution offering and a distinct dif-ferentiator in the markets we serve.

4. Describe how your managementsystem has become part of yourcorporate culture. Any particularbenefits that you recognize? As mentioned above the OnCoreProduction System is our “man-agement system” and as such hasbecome an integral part of whoOnCore is and our market differ-

OnCore Partners with UL DQSfor Better Business Systems

“UL DQS hasbrought a more fo-cused look at thestandards/require-ments and theirapplication to themarket segments

and business process that fully maxi-mizes the QMS to improve overall.With the industry experts utilized asauditors for both the medical and de-fense industries, an improved focuson the standards requirements as ap-plicable to the products requirementshas assisted in better business sys-tems and improved yields.”

Tony BatalhaVice President Corporate Quality &

Lean OnCore Manufacturing Services

Continued on page 16

Fall 2012 Page 13

Environmental Management System - ISO 14001The ISO 14001 Environmental Management System is undergoing its second revision. Currently the Technical Committee (TC) 207 is refor-matting the standard to:

1) Standardize the structure and core requirements of the MSS to facilitate the integration of multiple ISO standards into a single manage-ment system for your organization. ISO 14001 will be the first to move to the MSS and has been significantly revised in format and text;and

2) The EMS Study Group analyzed 11 themes and also analyzed the obstacles and opportunities to increase the use of ISO 14001 insmall organizations: to control environmental impact in the value / supply chain; engage stakeholders; and external communications.

The initial TC 207 meeting brainstormed key issues and concerns related to each clause for future discussion and evaluated for inclusion in thenext revision. In all, the Future Challenges Study Group tabled 25 recommendations for consideration. Some of the recommendations were:

• Align concepts and coordinate language between other standards or initiatives, such as:• ISO 26000, Social Responsibility (sustainable development);• ISO 14031, Environmental Performance Evaluation;• ISO 50001 Energy Management;• EMAS III (EU Eco-Management and Audit Scheme); • GRI (Global Reporting Initiative); and• European Committee for Standardization’s CEN Guide 17, taking into account micro, small and medium-sized enterprise

(SMEs) needs.• Strengthen focus on transparency, accountability, value chain influence; clarify requirements for improving environmental perform-

ance, the concept of “Prevention of pollution” and improving environmental performance; align EMS processes with environmentaland business priorities including strategic considerations, life cycle and value chain in identification of aspects related to productsand services, and stakeholder communication and concerns.

• Address the concept of “demonstration of the commitment to legal compliance,” including the concept of demonstrating knowledgeand understanding of the compliance status and retain responsibility in achieving legal compliance.

• Strengthen strategic level, the relationship between environmental management and the core business of an organization, i.e. itsproducts and services, the interaction with stakeholders (including clients and suppliers), and consider the implications of new(strategic) business management models in applying ISO 14001.

• Include environmental strategy, design and development, purchasing, and marketing and sales activities, systematic approach toidentifying, consulting and communicating with stakeholders, establish an external communication strategy, including communi-cation objectives, identification of relevant interested parties, and a description of what and when to communicate.

As the committee moves forward, we will keep you up to date on the progress. The Working Draft 2 is currently out for review and will eithermove to Working Draft 3 or to a Committee Draft, which will move the standard further toward release.

Food Safety System Certification - FSSC 22000Food Safety System Certification (FSSC) 22000 is being updated by replacing PAS 220 with ISO/TS 22002-1. The content of ISO/TS 22002-1 is technically the same as PAS 220, therefore there should be a seamless changeover.

Currently, the PAS 220 lays out the Prerequisite Program requirements for food facilities. This specification combined with ISO 22000 iswhat allows the standard to be benchmarked against the Global Food Safety Initiative (GFSI) standards. This is a support document anddoes not take the place of ISO 22000.

As of October 1, 2012, PAS 220 is an obsolete document and ISO/TS 22002-1 should be implemented. ISO ratified the update for a periodof three years. Due to the text in the two documents being essentially identical, the impact on the industry should be nominal.

Information Security Management System - ISO 27001The JTC 1/SC 7 (a Joint Technical Committee focused on information technology) has been working on the revision to ISO 27001 since2009. The second edition of the committee draft has been completed and is expected to be released in the fall of 2013.

The IT environment has experienced significant changes since the first version was released in 2005. Cyberspace has become the informationgateway of the world. Social networking sites have become a powerful platform for information sharing. Cloud computing is gaining mo-

Fall 2012 Page 14

mentum. Information security professionals are eager to see changes in the standard that address security threats posed by the changedIT landscape. Here are some of the changes we can expect to see:

• Structure change to harmonize with other management system standards• More emphasis on risk assessment. The ISO 31000:2009 - Risk assessment principles and guideline are referred to for risk assessment and

treatment• The number of requirements reduced from 224 to 174. The standard has become less restrictive in some sense• No significant change to the list of controls in Annexure - A• Reliance on the guideline documents to address new technologies

Aerospace Quality Management System New Requirements in AS 9104/1How will the new requirements in AS 9104/1 will impact your AS 9100, AS 9120 and AS 9110 assessments and registrations? Please note allAS assessments after January 1, 2013 are required to be in accordance with AS 9104/1. In a further effort to support our clients through thisprocess UL DQS is pleased to offer informational webinar sessions on the AS9104/1 transition process and timeline. This webinar will be offeredon Friday, November 2nd and Tuesday, November 27th of this year. We urge you to attend one of these webinars.

As a reminder, The International Aerospace Quality Group (IAQG) Other Party Management Team (OPMT) has published a SupplementalRule 002 (SR-002) document and is available in the SAE OASIS website. This document contains supplemental rules for all stakeholders(including AS9100/ 9110/9120:2009 certified organizations) to facilitate the transition from the existing AS9104a standard to the new AS9104-1 standard, ‘Requirements for Aviation, Space, and Defense Quality Management System Certification Programs’.

If you are an organization that is certified to AS9100/9110/9120:2009, you will be impacted by the new requirements especially with respect tonew certification structure criteria (appendix B) and new audit day table (table 2). Therefore, UL DQS recommends that you become familiar withthis standard and the SR002 document. A copy of the standard can be purchased from SAE.org.

Current AS9100/9110/9120:2009 certificates include a statement that says an audit was performed in accordance with AS9104a. Your cer-tificate will eventually need to be revised to replace AS9104a with AS9104/1 once you complete the transition.

The following are some of the new requirements of AS9104-1 to be discussed:

• Introduces new certification structure criteria (site, multi-site, campus, several site and complex as defined in appendix B) to be appliedfor every certified organization and a new audit day table (table 2) based on employee count. This will impact how audit days are de-termined for all assessments.

• UL DQS and the certified organization will need to agree on the appropriate certification structure for the organization based on criteriadefined in appendix B of AS9104/1. We will be contacting clients in the in the near future to discuss the most appropriate certificationstructure for their organization based on criteria defined in AS9104/1.

• Added timelines for nonconformity management require an organization to demonstrate that conformance to the applicable standardwithin 60 days from the issuance of a Nonconformity Report (NCR)

• No requests are allowed by clients for auditor changes/substitutions without substantiated evidence of improper activity or contract violations. • Additional requirements include changes to the client transfer and suspension processes.• Existing contracts and certificates to be revised include the new requirements. • There will be an increase in oversight activity by the accreditation body and industry.• Purchasing will also be assessed annually.

If you have a specific question click here and submit.

UL DQS is committed to doing everything possible to assure our clients fully comply with AS 9104/1 to avoid any potential for suspensionas defined in the AS9104/1 standard.

Quality Management System - ISO 9001There was a user survey carried out 2010/2011. This survey resulted in 11722 respondents (53% individuals / 47% organizations). Mostrespondents prefer a revision of ISO 9001 based on the suggestions for change arisen from the survey and produce one revised ISO 9001standard where all requirements remain equally mandatory.

The least popular option was to replace ISO 9001:2008 with a series of three documents with higher, middle and lower sets of requirementsthat could be used for certification depending on the risk and criticality associated with the organization’s products.

A Systematic review was initiated in 2010/2011; voting ends March 15th, 2012 (options: withdraw, revise/amend, confirm). UL DQS willcontinue to share the results of this as they become publicly available.

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Management systemsstandards have been de-signed for a variety oftopics from quality tobusiness continuity overthe years. Even the stan-dards that emphasizecontinuous improve-ment need updatingonce in a while. Re-cently, the InternationalStandard Organizationcompleted work to dojust that. The focus ofthis makeover was toprovide identical struc-ture, text and common terms and defi-nitions for the management systemstandards of the future. The purposewas to provide consistency for futurestandards and updating existing ones.Some of the benefits of this process in-clude making the standards easier toread and understand, as well as, makingthe integration of standards easier forthe end users.There are several standards that havebeen or are being developed using thenew format. Revisions to ISO 9001 andISO 14001 are planned using this newstructure. UL DQS will provide youwith more details on these revisions asthey move into Draft (DIS) status andbecome less fluid to significant change.

Standards that are currently being de-veloped must follow the new Annex SL(previously ISO Guide 83). The highlevel structure looks like this:

• Clause 1 – Scope

• Clause 2 – Normative references

• Clause 3 – Terms and Definitions

• Clause 4 - Context of the organi-zation

• Clause 5 – Leadership

• Clause 6 – Planning

• Clause 7 – Support

• Clause 8 – Operation

• Clause 9 – Performance evaluation

• Clause 10 – Improvement

Improvements to theprocess of creating ISOstandards include iden-tical definitions includ-ing common terms like:organization, interestedparty, policy and con-formity. An excerptfrom a few of the newstandards identifies textthat will also appearidentical across stan-dards. For example:“Top management shallensure that the respon-sibilities and authorities

for relevant roles are assigned andcommunicated within the organiza-tion.”The opportunity to review some of thenew and revised standards that followthis structure will demonstrate a slightchange in commonly used terms. Doc-uments and records are now referred toas documented information. There isalso a need to “better understand riskin the context of management systemsand view preventative actions as abroader concepts than simply prevent-ing an incident from re-occurring,” ac-cording to an excerpt form a newsbrief from Dr. Anne-Marie Warris ,ISO Joint Technical CoordinationGroup.

ISO Management System StandardsGet Makeover

UL DQS Inc. would like to express ourconcern for customers who have beenaffected by the storm that has ravagedthe east coast. We are here to supportyou as you recover from the damageand return to your normal schedulesand routines. We understand that there

may be a need to adjust your auditplans as your facilities return to nor-malcy as do a number of membersfrom our staff who reside and travel inthe storm affected areas. Our first pri-ority is the safety of people.

Our thoughts are with you at this timeand we are here to assist you asneeded. Please contact our office at1-800-285-4476, our Customer Serv-ice Professionals and staff are readyand available to discuss any questionsor concerns that you may have.

UL DQS O ffers Hurricane Support

OUR SERVICES

• Certification Assess-ment Services

• Management System Training Classes

• Internal and SupplierAudits

OUR COMPETENCIES• ISO 9001• AS 9100/9120• ISO 22000• ISO 20000• ISO/TS 16949• ISO 27001• BS25999/SS540• eSCM• TL9000• IRIS• ISO 13485• ISO 14001• OHSAS 18001• ESD S20.20/ IEC • ISO 50001• CMMI• BRC• BRC IOP• FAMI-QS• HACCP• FSSC 22000

...and many more

For assistance, please contact us at

1-800-285-4476 or

[email protected]

www.ul-dqsusa.com

Fall 2012 Page 16

entiation. OPS is completely in-tegrated with our Quality Man-agement System so that everyprocedure, process and work in-struction is designed to ensurequality and safety of the productswe make for our customers.

5. What are the most notable changesyou have experienced since imple-menting your system? Probably the biggest change is thelexicon that becomes part of allOnCore team members’ vocabu-

lary. It’s the means by which every-one thinks and speaks about qual-ity and safety.

6. As a global company, what are themost pressing challenges you facefrom an implementation standpointand how do you deal with them?Language and culture are the keyimplementation issues we dealwith. People in Mexico or Chinamay read and speak English but avideo/picture is a better way to de-scribe what a process or procedureis training to achieve.

OnCore, from page 12

UL DQS Inc., recently received accreditation by the ANSI-ASQ National AccreditationBoard (ANAB) for its occupational health and safety management systems OHSAS18001 program. Job-related injuries or illnesses are a significant concern for employers.They affect more than 4 million workers each year, according to a report issued in 2012by the U.S. Department of Labor. Implementation of an OHSAS 18001 program can helpa company identify its hazards and risks through a formalized approach, thereby devel-oping controls to reduce and remove the potential for accidents and incidents."Health care costs are one of the fastest rising overhead business costs," said Ganesh Rao,president and CEO, UL DQS Inc. "At UL DQS we have been able to help our clientsachieve a health and safety management system that - once implemented - can result in dra-matic decreases in workplace injuries and promote a safe and healthy work environment."Reductions in incidents of serious job-related injuries or illnesses can reduce overheadcosts associated with Workman's Compensation and medical insurance. A safe and healthywork environment also can contribute to a transformed workplace culture that leads tohigher productivity and quality, reduced turnover and greater employee job satisfaction.

UL DQS Inc. has recently received accreditation of its ISO 50001 Energy ManagementSystem program by the ANSI-ASQ National Accreditation Board (ANAB). ISO 50001enables an organization to follow a systematic approach in achieving continual improve-ment of energy performance, including efficiency, use and consumption. In addition tothe economic costs, inefficient energy use can impose environmental and societal costsby depleting resources and contributing to problems such as greenhouse gas emissionsand other related environmental impacts.“American corporations now are frequently viewing energy management as a form ofrisk management,” said Ganesh Rao, president and CEO, UL DQS Inc. “What once wasmanaged as a cost is increasingly being managed as a strategic risk – and as a source ofnew value and opportunities. Offering this certification enhances our suite of sustainabil-ity services and showcases our commitment to provide our clients with true, valued-addedservices.”To date, UL DQS Inc. is one of just two organizations in the world to attain ANAB ac-creditation for its ISO 50001 program for Energy Management Systems.

UL DQS Receives AccreditationsOHSAS 18001 Program

ISO 50001 Program