FALLBACK PROCEDURES FOR SYSTEMS BREAKDOWN IN PORT … · fallback procedures for systems breakdown in port klang port klang authority mailbag service 202, jalan pelabuhan utara 42005

FALLBACK PROCEDURES

FOR SYSTEMS BREAKDOWN IN PORT KLANG

PORT KLANG AUTHORITY

MAILBAG SERVICE 202, JALAN PELABUHAN UTARA 42005 PORT KLANG

TEL: 03-3168 8211 FAX: 03-3168 7626

EMAIL: [email protected]

VERSION 1.0

2

CONTENT PAGE

NO. CONTENT PAGE

1 Introduction 3

2 Royal Malaysian Customs Department (JKDM) 4-11

3 Port Klang Authority (PKA) 12-17

4 Malaysian Immigration Department 18-21

5 Ministry of International Trade & Industry (MITI) 22-24

6 Pharmaceutical Division Department (BPF),

Ministry of Health (MOH) 25-28

7 Health Department, Ministry of Health (MOH) 29-35

8 Malaysian Quarantine & Inspection Services

(MAQIS) 36-39

9 SIRIM QAS International Sdn Bhd (SIRIM) 40-43

10 Malaysian Timber Industry Board (MTIB) 44-48

11 Construction Industry Development Board (CIDB) 49-51

12 Westports Malaysia Sdn Bhd 52-54

13 Northport (Malaysia) Berhad 55-57

14 Dagangnet Technologies Sdn Bhd (DNT) 58

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INTRODUCTION

Since the late 1990s, majority of Government Agencies and Port Operators in Malaysia had switched from manual cargo declarations to electronic declarations using online systems. These online systems were developed to facilitate port users to declare their cargoes and to apply for permits online.

Even though the development of these online systems facilitates the process of declarations and application for permits, but there can be issues arising with the systems due to power failures, unstable internet connection as well as other technical issues faced by the systems.

In order to overcome these problems, the Ministry of Transport (MOT)

has requested all OGA’s, the Port Authority and the Terminal Operators with

online systems to prepare a Fallback Procedure to ensure that the import/

export and transhipment of cargo is carried out as normal without causing

any interruptions to port operations. Port Klang Authority as the regulatory

body was instructed to develop a Fallback Procedure for Systems

Breakdown in Port Klang

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SISTEM MAKLUMAT KASTAM (SMK), ROYAL MALAYSIAN CUSTOMS DEPARTMENT /

SISTEM MAKLUMAT KASTAM (SMK), JABATAN KASTAM DIRAJA MALAYSIA (JKDM)

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SISTEM MAKLUMAT KASTAM (SMK), ROYAL MALAYSIAN CUSTOMS

DEPARTMENT / SISTEM MAKLUMAT KASTAM (SMK), JABATAN KASTAM DIRAJA MALAYSIA

(JKDM)

1. Careline (DNT) to notify Users on system breakdown with 30 minutes. 2. User to declare K1, K2 and K3 manually on the Customs Prescribed Form in

4 copies. 3. As for K4, K5 and K6, Users shall print CUSCAR and submit to Customs

office by hand for endorsement. 4. For consignments that require license/permit from Other Government

Agencies (OGA), the User shall obtain the license/permit and the respective OGA shall endorse the declaration at the back the Prescribed Form. If there is no requirement of license/permit from OGA, User can proceed to Customs Officer for duties and tax assessment.

5. For consignment that require payment of duties and tax, Users will proceed to the cashier for payment. The cashier will issue the Customs Official Receipt (COR) and endorse documents before it is submitted to the Customs Officer for release of consignment.

6. User must submit the endorsed documents for release of consignment at the port gate.

Note: This fallback procedure if applicable for the following situations: 1. User making new declaration during the system breakdown; 2. Declaration made not registered (no CUSDEC registration number); 3. User made a declaration but did not receive the registration number; 4. System breakdown and no CUSDEC received.

Forms to Submit: 1. Customs Prescribed Form 2. Bill of Lading 3. Packing List 4. Invoice 5. Certificate of Origin 6. Permit / Letter of Approval / Certificate of Approval 7. Other supporting documents (if necessary)

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-CUSDEC REGISTRATION NUMBER-

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(JKDM)


1. Careline (DNT) to notify Users on system breakdown with 30 minutes. 2. Users that have not obtained the CUSDEC registration number is required to

contact Careline (DNT) to obtain the number. 3. If User can obtained the CUSDEC registration number, User to print

temporary declaration on an A4 paper and submit to Customs office by hand for endorsement.

4. If there is no CUSDEC registration number, User to declare K1, K2 and K3 manually on the Customs Prescribed Form in 4 copies. As for K4, K5 and K6, Users shall print CUSCAR and submit to Customs office by hand for endorsement.

5. For consignments that require license/permit from Other Government Agencies (OGA), the User shall obtain the license/permit and the respective OGA shall endorse the declaration at the back the Prescribed Form. If there is no requirement of license/permit from OGA, User can proceed to Customs Officer for duties and tax assessment.

6. For consignment that require payment of duties and tax, Users will proceed to the cashier for payment. The cashier will issue the Customs Official Receipt (COR) and endorse documents before it is submitted to the Customs Officer for release of consignment.

7. User must submit the endorsed documents for release of consignment at the port gate.

Note: 1. In the event SMK is down at a particular Customs station, and is not

experiencing an overall breakdown, the assessment process has to be done electronically (online) at another station under the purview of the similar State Customs Director.

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1. Careline (DNT) to notify Users on system breakdown with 30 minutes. 2. If the system experiences a breakdown after User has obtained CUSDEC

registration number and payment has been receipted, User shall print temporary declaration on an A4 paper, together with the CUSDEC registration number and submit to Customs office by hand for endorsement.

3. The JKDM Cashier will note the payment receipt number on the temporary declaration and cross-check with the Audit roll.

4. The Customs Enforcement Officer shall manually endorse the temporary declaration form as proof of cargo release, and will note the registration num-ber into the “Buku Rekod Pelepasan Manual”

Note: 1. In the event SMK is down at a particular Customs station, and is not

experiencing an overall breakdown, the assessment process has to be done electronically (online) at another station under the purview of the similar State Customs Director.

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(JKDM)

OPERATING HOURS:

Agency Royal Malaysian Customs Department (JKDM) – Northport

Office Address Pejabat Kastam Pelabuhan Utara, Lengkongan Hishamuddin, 42007 Pelabuhan Klang

Operating Hours (Mon – Fri)

1st shift: 7.00 am – 2.00 pm

2nd shift: 2.00 pm – 10.00 pm

3rd shift: 10.00 pm – 7.00 am

Operating Hours (Sat – Sun)

1st shift: 7.00 am – 2.00 pm

2nd shift: 2.00 pm – 10.00 pm

3rd shift: 10.00 pm – 7.00 am

OFFICERS TO BE CONTACTED:

Royal Malaysian Customs Department (JKDM) – Northport

Name of Officer Mohd Fauzi b. Ismail Usun Uvang Uyo

Designation Senior Assistant Director II Assistant Director

Tel. No (Off) 03-3176 1016 03-3176 1016

Fax No. 03-3176 4435 03-3176 4435

Tel. No. (HP) 019-777 8635 019-357 3346

Email Add. [email protected] [email protected]

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(JKDM)

OPERATING HOURS:

Agency Royal Malaysian Customs Department (JKDM) – Westports

Office Address

Cawangan Import/Eksport Pelabuhan Barat, Tingkat Bawah, Westports Business Centre, Pulau Indah, 42920 Pelabuhan Klang


1st shift: 7.00 am – 2.00 pm

2nd shift: 2.00 pm – 10.00 pm

3rd shift: 10.00 pm – 7.00 am


1st shift: 7.00 am – 2.00 pm

2nd shift: 2.00 pm – 10.00 pm

3rd shift: 10.00 pm – 7.00 am


Royal Malaysian Customs Department (JKDM) – Westports

Name of Officer Patimah Zaini bt. Raffar Ngasiman b. Sapuan

Designation Senior Assistant Director II Senior Assistant Director II

Tel. No (Off) 03-3169 4041 (857) 03-3169 4041 (858)

Fax No. 03-3169 4233 03-3169 4233

Tel. No. (HP) 019-653 8870 019-736 8210


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eDCFZ SYSTEM, PORT KLANG AUTHORITY

MANUAL SUBMISSION OF FREE ZONE DECLARATION / SISTEM eDCFZ, LEMBAGA PELABUHAN KELANG

PENGIKRARAN ZON BEBAS SECARA MANUAL

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1. Careline (DNT) to notify Users on system breakdown within 30 minutes. 2. User to submit “Borang Kelulusan Tanpa Ikrar Elektronik”. 3. FZ Officer will process “Borang Kelulusan Tanpa Ikrar Elektronik”. Form can be

dowdloaded from PKA’s website. 4. FZ Department to fax or email “Borang Kelulusan Tanpa Ikrar Elektronik” to the

Terminal Operator for loading / discharge of cargo. 5. For further assistance, Users can contact PKA’s Free Zone Department via

telephone 03-3168 8211 ext. 1016 or email [email protected]. Forms to Submit: 1. Borang Kelulusan Tanpa Ikrar Elektronik Supporting Documents: Import: 1. Packing List 2. Bill of Lading 3. Invoice 4. Copy of OGA Approval (if required) Export: 1. Packing List 2. Invoice Transhipment: 1. Bill of Lading

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eDCFZ SYSTEM, PORT KLANG AUTHORITY MANUAL SUBMISSION OF DANGEROUS CARGOES DECLARATION /

SISTEM eDCFZ, LEMBAGA PELABUHAN KELANG PENGIKRARAN KARGO BERBAHAYA SECARA MANUAL

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MANUAL SUBMISSION OF DANGEROUS CARGOES DECLARATION / SISTEM eDCFZ, LEMBAGA PELABUHAN KELANG

PENGIKRARAN KARGO BERBAHAYA SECARA MANUAL

1. Careline (DNT) to notify Users on system breakdown within 30 minutes. 2. User to physically submit complete Manual Declaration to Dangerous Goods

Department, PKA. 3. Dangerous Goods Officer, PKA will process and approve manual declaration.

If the submission is incomplete, the manual declaration will be rejected. 4. Dangerous Goods Department, PKA to fax or email the endorse manual

declaration to the Terminal Operator for loading/discharge of cargo. 5. For further assistance, Users can contact PKA’s Dangerous Goods Department

via telephone 03-3168 8211 ext. 1044 or email [email protected]. Forms to Submit: 1. DG Manual Declaration form

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OPERATING HOURS:

Agency Port Klang Authority – Free Zone Department

Office Address Beg Berkunci 202, Jalan Pelabuhan Utara, 42005 Pelabuhan Klang


8.00 am – 7.00 pm


8.00 am – 6.00 pm


Port Klang Authority – Free Zone Department

Name of Officer Ishak b. Mustafa Mohd Syazwan b. Abd Razak

Designation Senior Officer Officer

Tel. No (Off) 03-3168 8211 (1007) 03-3168 8211 (1005)

Fax No. 03-3165 0542 03-3165 0542

Tel. No. (HP) 012-277 5713 012-444 0461


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MANUAL SUBMISSION OF DANGEROUS CARGOES DECLARATION / SISTEM eDCFZ, LEMBAGA PELABUHAN KELANG

PENGIKRARAN KARGO BERBAHAYA SECARA MANUAL

OPERATING HOURS:

Agency Port Klang Authority – Dangerous Goods Department

Office Address Beg Berkunci 202, Jalan Pelabuhan Utara, 42005 Pelabuhan Klang


8.00 am – 7.00 pm


8.00 am – 6.00 pm


Port Klang Authority – Dangerous Goods Department

Name of Officer Hasnul Edly b. Hasma Quak Siow Chin

Designation Senior Officer Senior Officer

Tel. No (Off) 03-3168 8211 (1022) 03-3168 8211 (1028)

Fax No. 03-3165 8229 03-3165 8229

Tel. No. (HP) 012-277 8816 012-383 5022


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MALAYSIAN IMMIGRATION DEPARTMENT (ENTRY POINT BY SEA) / JABATAN IMIGRESEN MALAYSIA (PINTU MASUK MELALUI LAUT)

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1. Immigration Department Careline to notify Users on system breakdown within 30 minutes.

2. User to submit Stowage list (if any) and supporting documents (crew list / passenger list) regarding the arrival/departure of vessel from/to foreign or lo-cal ports to the Immigration Office.

3. Upon the vessel arrival, Immigration Officers will board the vessel and carry out the inspection. Master of the Vessel needs to provide valid travel documents of all crews, passengers (if any) and stowaway (if any), and the documents such as Crew Lists, Passenger Lists (if any), Stowaway Lists (if any), Ship Articles and other documents if requested to the Immigration Officers.

4. Master also needs to declare a no-stowaway declaration form if there is no stowaway on board (arrival) or certify that all crews and passengers (if any) are on board during vessel sailing to next foreign port or local port in Sabah/Sarawak (departure).

5. After the Immigration Officers are satisfy with the inspection, permission to enter Malaysia for all crews and passengers and cargo movements will be given (arrival) or the vessel to leave the port will be given (departure).

6. If the Immigration Officers not satisfied with the inspection, all the crews and passengers will not be allowed to enter Malaysia (arrival). Not To Land (NTL) Notice will be issued to the master of the vessel. All crews and passengers will have to stay on board until the vessel leave the port.

7. In case of departure, the vessel, all crews and passengers are not allowed to leave the port until final decision made by Director General of Immigration Department whether allowing certain crews or all crews and passengers to enter Malaysia (arrival) or allowing the vessel to leave the port with certain crews or all crews and passengers (departure) or decision to open Investigation Paper (IP) for legal action procedures. Letter of hold will be issued to the master of the vessel and cc to the port authority and agent.

8. When the case was settled, letter of release will be issued to the master of the vessel and cc to the port authority and agent.

9. Once permission to enter Malaysia or special approval by the Director General of Immigration Department is given, endorsement will be given on the travel documents and other documents (whichever applicable).

10.The travel documents and all documents related will be delivered back to master of the vessel or agent. The crews and passengers are allowed to enter / leave Malaysia through / from the port.

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OPERATING HOURS:

Agency Immigration Department Malaysia (IMI) – Northport



1st shift: 7.00 am – 3.00 pm

2nd shift: 3.00 pm – 11.00 pm

3rd shift: 11.00 pm – 7.00 am


1st shift: 7.00 am – 3.00 pm

2nd shift: 3.00 pm – 11.00 pm

3rd shift: 11.00 pm – 7.00 am

OPERATING HOURS:

Agency Immigration Department Malaysia (IMI) – Westports

Office Address Pejabat Imigresen Cawangan Pelabuhan Barat, Westports Business Centre, Pulau Indah, 42920 Pelabuhan Klang


1st shift: 7.00 am – 3.00 pm

2nd shift: 3.00 pm – 11.00 pm

3rd shift: 11.00 pm – 7.00 am


1st shift: 7.00 am – 3.00 pm

2nd shift: 3.00 pm – 11.00 pm

3rd shift: 11.00 pm – 7.00 am

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Immigration Department Malaysia (IMI)

Northport Westports

Name of Officer Adli b. Othman Musthafa b. Hassan

Designation Head of Unit Head of Unit

Tel. No (Off) 03-3176 3472 03-3101 1570

Fax No. 03-3176 2886 03-3101 1571

Tel. No. (HP) 012-385 0844 016-447 1986


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ONLINE APPLICATION FOR IMPORT/EXPORT LICENSE (AP) MINISTRY OF INTERNATIONAL TRADE AND INDUSTRY (MITI) / PERMOHONAN ATAS TALINAN LESEN IMPORT/EKSPORT (AP)

KEMENTERIAN PERDAGANGAN ANTARABANGSA DAN INDUSTRI (MITI)

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ONLINE APPLICATION FOR IMPORT/EXPORT LICENSE (AP)

MINISTRY OF INTERNATIONAL TRADE AND INDUSTRY (MITI) / PERMOHONAN ATAS TALINAN LESEN IMPORT/EKSPORT (AP)


1. MITI’s IT Department to notify Export/Import Control Section (SKEI) on the system breakdown within 30 minutes. Breakdown notice will be sent to all ap-plicants via email, published on MITI’s website and a notice will be put up at the SKEI Counter.

2. Users are required to register and update all contact information via email to [email protected]. SKEI will update current status of system breakdown via email and MITI portal every 4 working hours.

3. During system breakdown, all applications, processing and issuance of Approved Permits (AP) will not be carried out manually as it may disrupt the work flow of Other Government Agencies such as Customs Department (JKDM) and Road Transport Department (JPJ).

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ONLINE APPLICATION FOR IMPORT/EXPORT LICENSE (AP)

MINISTRY OF INTERNATIONAL TRADE AND INDUSTRY (MITI) / PERMOHONAN ATAS TALINAN LESEN IMPORT/EKSPORT (AP)


OPERATING HOURS:

Agency Export / Import Control Section (SKEI) – Ministry of International Trade & Industry (MITI)

Office Address MITI Tower, No. 7, Jalan Sultan Haji Ahmad Shah, 50480 Kuala Lumpur


7.30 am – 5.30 pm


Closed


Export / Import Control Section (SKEI) – Ministry of International Trade & Industry (MITI)

Name of Officer Siti Zahara bt. Abu Bakar Siti Norhayati bt. Md Yusof

Designation Principal Assistant Director IT Officer

Tel. No (Off) 03-6208 4705 03-6200 0335

Fax No. 03-6206 2823 03-6211 1462


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PHARMACEUTICAL SERVICES DIVISION, MINISTRY OF HEALTH / BAHAGIAN PERKHIDMATAN FARMASI (BPF), KEMENTERIAN

KESIHATAN MALAYSIA

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PHARMACEUTICAL SERVICES DIVISION, MINISTRY OF HEALTH /

BAHAGIAN PERKHIDMATAN FARMASI (BPF), KEMENTERIAN KESIHATAN MALAYSIA

1. Careline (DNT) to notify Users on system breakdown within 30 minutes. 2. User to submit complete importation documents to Pharmaceutical Officer for

filtering of consignment. If documentation is incomplete then the request to release the consignment will be rejected.

3. Physical inspection (if necessary) on the consignment will be carried out by the Pharmaceutical Officer.

4. If it is in compliance with the Laws, the Pharmaceutical Officer will advise the Customs Department (JKDM) on the approval for importation (permit) by releasing the consignment manually by signing (with the official stamp) and writing down the date of release behind the Customs form. The User must submit one copy of the Customs form and other importation documents to the Pharmaceutical Office.

5. If the consignment is not in compliance with the Laws, a letter of hold will be issued by the Pharmaceutical Office. A written justification is then needed from the Importer and will be submitted to the State Pharmaceutical Office. Any further decision after the letter of hold is issued will be determined by the State Deputy Pharmaceutical Director (Selangor).

6. If permit is not granted by the State Pharmaceutical Office, the consignment will be disposed / returned to the country of origin.

Supporting Documents: 1. Customs form 2. Bill of Lading / Airway Bill 3. Importation Invoice 4. Packing List 5. License / Permit / Approval for Import with list of permitted products 6. Description of Goods 7. Other supporting documents (if necessary)

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PHARMACEUTICAL SERVICES DIVISION, MINISTRY OF HEALTH /

BAHAGIAN PERKHIDMATAN FARMASI (BPF), KEMENTERIAN KESIHATAN MALAYSIA

OPERATING HOURS:

Agency Pharmaceutical Services Division (BPF) – Northport



8.00 am – 5.00 pm


Sat: 8.00 am – 1.00 pm

Sun: Closed

OPERATING HOURS:

Agency Pharmaceutical Services Division (BPF) – Westports

Office Address

Wisma Kastam Selangor, No. 1 Jalan Perigi Nenas 7/1, KS II, Taman Perindustrian Pulau Indah, 42907 Pelabuhan Klang


8.00 am – 5.00 pm


Closed

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PHARMACEUTICAL SERVICES DIVISION, MINISTRY OF HEALTH / BAHAGIAN PERKHIDMATAN FARMASI (BPF), KEMENTERIAN

KESIHATAN MALAYSIA


Pharmaceutical Services Division (BPF)

Northport Westports

Name of Officer Fatimah bt. Azman Khairul Ariffin b. Mohamed

Designation Senior Assistant Director Senior Assistant Director

Tel. No (Off) 03-3176 5900 03-3101 3800

Fax No. 03-3176 2068 03-3101 3700

Tel. No. (HP) 019-213 0210 019-213 0625


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FOOD QUALITY CONTROL DIVISION, MINISTRY OF HEALTH / BAHAGIAN KESELAMATAN & KUALITI MAKANAN (BKKM),

KEMENTERIAN KESIHATAN MALAYSIA

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1. Careline to notify Users on system breakdown within 30 minutes. 2. User to submit complete importation documents to BKKM Officer for filtering

of consignment. If documentation is incomplete then the request to release the consignment will be rejected.

3. Physical inspection (if necessary) on the consignment will be carried out by the BKKM Officer.

4. If it is in compliance with the Laws, the BKKM Officer will advise the Customs Department (JKDM) on the approval for importation (permit) by releasing the consignment manually by signing (with the official stamp) and writing down the date of release behind the Customs form. The User must submit one copy of the Customs form and other importation documents to the BKKM Office.

5. If the consignment is not in compliance with the Laws, a letter of hold will be issued by the BKKM Office. A written justification is then needed from the Im-porter and will be submitted to the State BKKM Office. Any further decision after the letter of hold is issued will be determined by the State Deputy Health Director (BKKM) (Selangor).

6. If permit is not granted by the State BKKM Office, the consignment will be disposed / returned to the country of origin.


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PORT HEALTH CLEARANCE, MINISTRY OF HEALTH / PORT HEALTH CLEARANCE, KEMENTERIAN KESIHATAN MALAYSIA

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PORT HEALTH CLEARANCE, MINISTRY OF HEALTH /

PORT HEALTH CLEARANCE, KEMENTERIAN KESIHATAN MALAYSIA

1. User to submit complete application with all supporting documents for Port Health Clearance to the Health Office. Clearance will be issued if complete application is submitted.

2. Upon the issuance of Port Health Clearance, the Health Officer shall record all vessel information in the Port Health Clearance book.

Supporting Documents: 1. Maritime Declaration of Health 2. Voyage Memo 3. Crew list / Passenger list 4. Copy of SSCEFC / SSCC Certificate (endorsed by the Captain) 5. Other supporting documents (if necessary)

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OPERATING HOURS:

Agency Health Department (MOH) – Northport

Office Address Pejabat Kastam Pelabuhan Utara, 42000 Pelabuhan Klang, Selangor.


1st shit: 8.00 am – 3.00 pm

2nd shift: 2.00 pm – 9.00 pm


1st shift:8.00 am – 3.00 pm (Sunday: one shift only)

2nd shift:2.00 pm – 9.00 pm

OPERATING HOURS:

Agency Health Department (MOH) – Westports

Office Address Westports Business Centre, Pulau Indah, 42920 Pelabuhan Klang


1st shit: 8.00 am – 3.00 pm

2nd shift: 2.00 pm – 9.00 pm


1st shift:8.00 am – 3.00 pm (Sunday: one shift only)

2nd shift:2.00 pm – 9.00 pm

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PORT HEALTH CLEARANCE, MINISTRY OF HEALTH /

PORT HEALTH CLEARANCE, KEMENTERIAN KESIHATAN MALAYSIA

OPERATING HOURS:

Agency Health Department (MOH) – Northport



1st shift: 8.00 am – 4.00 pm

2nd shift: 4.00 pm – 12.00 am

3rd shift: 12.00 am – 8.00 am


1st shift: 8.00 am – 4.00 pm

2nd shift: 4.00 pm – 12.00 am

3rd shift: 12.00 am – 8.00 am

OPERATING HOURS:

Agency Health Department (MOH) – Westports



1st shift: 8.00 am – 4.00 pm

2nd shift: 4.00 pm – 12.00 am

3rd shift: 12.00 am – 8.00 am


1st shift: 8.00 am – 4.00 pm

2nd shift: 4.00 pm – 12.00 am

3rd shift: 12.00 am – 8.00 am

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PORT HEALTH CLEARANCE, MINISTRY OF HEALTH / PORT HEALTH CLEARANCE, KEMENTERIAN KESIHATAN MALAYSIA


Pejabat Kesihatan Pelabuhan Klang

HQ / Northport Westports

Name of Officer Ahmad Faisal b. Abdul Rahim Mohd Zakaria b. Othman

Designation Assistant Environmental Health Officer

Assistant Environmental Health Officer

Tel. No (Off) 03-3165 4006 03-3101 4275

Fax No. 03-3165 4006 03-3101 4275

Tel. No. (HP) 011-2723 7376 019-980 7484


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MALAYSIA QUARANTINE & INSPECTION SERVICES / JABATAN PERKHIDMATAN KUARANTIN & PEMERIKSAAN MALAYSIA

(MAQIS)

37

MALAYSIA QUARANTINE & INSPECTION SERVICES /

JABATAN PERKHIDMATAN KUARANTIN & PEMERIKSAAN MALAYSIA (MAQIS)

1. Careline (DNT) to notify Users on system breakdown within 30 minutes. 2. User to submit complete importation documents to MAQIS Officer for filtering

of consignment. If documentation is incomplete then the request to release the consignment will be rejected.

3. Physical inspection (if necessary) on the consignment will be carried out by the MAQIS Officer.

4. If it is in compliance with the Laws, the MAQIS Officer will advise the Customs Department (JKDM) on the approval for importation (permit) by releasing the consignment manually by signing (with the official stamp) and writing down the date of release behind the Customs form. The User must submit one copy of the Customs form and other importation documents to the MAQIS Office.

5. If the consignment is not in compliance with the Laws, a letter of hold will be issued by the MAQIS Office. A written justification is then needed from the Importer and will be submitted to the Director of MAQIS. Any further decision after the letter of hold is issued will be determined by the MAQIS Officers.

6. If permit is not granted, the consignment will be disposed / returned to the country of origin.


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OPERATING HOURS:

Agency Malaysia Quarantine & Inspection Services (MAQIS) – Northport



1st shift: 8.00 am – 4.00 pm

2nd shift: 2.00 pm – 10.00 pm


1st shift: 8.00 am – 4.00 pm

2nd shift: 2.00 pm – 10.00 pm


Malaysia Quarantine & Inspection Services (MAQIS) – Northport

Name of Officer Rozita bt. Superman Mohd Tahir b. Mohd Yunos

Designation Head of Unit Deputy Enforcement Officer

Tel. No (Off) 03-3176 4376 03-3176 4376

Fax No. 03-3176 1721 03-3176 1721

Tel. No. (HP) 017-325 4267 019-374 6657


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OPERATING HOURS:

Agency Malaysia Quarantine & Inspection Services (MAQIS) – Westports



1st shift: 8.00 am – 4.00 pm

2nd shift: 2.00 pm – 10.00 pm


1st shift: 8.00 am – 4.00 pm

2nd shift: 2.00 pm – 10.00 pm


Malaysia Quarantine & Inspection Services (MAQIS) – Westports

Name of Officer Nur Farrah Zihan bt. Salbedin Azlan Shah b. Abdul Malik

Designation Head of Unit Deputy Enforcement Officer

Tel. No (Off) 03-3101 1072 03-3101 1072

Fax No. 03-3101 0021 03-3101 0021

Tel. No. (HP) 011-1003 1374 017-317 6513


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SIRIM QAS INTERNATIONAL SDN BHD (SIRIM)

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1. Careline (DNT) to notify Users on system breakdown within 30 minutes. 2. User (Importer) to submit PP12 form together with supporting documents to

SIRIM QAS HQ (Shah Alam - Building 8) / Branch Offices 3. SIRIM QAS HQ / Branch Office to issue quotation to the User upon receiving

complete application. Payment can be made at the SIRIM Customer Service Centre (Building 25) / Branch Office.

4. After the payment is received, sampling and verification, and testing will be carried out by SIRIM QAS Officers at the port of entry. If consignment fails the sampling and verification, and testing process, a Non-Compliance Letter will be issued to the User (Importer), with MITI and Customs Department in reading.

5. A Certificate of Approval (COA) by SIRIM QAS will be issued for consignments that have passed the sampling and verification, and testing process.

6. The COA and any other relevant documentation will be submitted to the Customs Department for clearance of consignment.

Forms to Submit: 1. PP12 form Supporting Documents: 1. Bill of Lading 2. Packing List 3. Invoice 4. Mill Certificate 5. Other supporting documents - Full Type Test Report (FTTR) / Product

Certification License / Surat Akujanji

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OPERATING HOURS:

Agency SIRIM QAS International Sdn Bhd – Northport

Office Address Wisma B (KCT), Jalan Parang, Pelabuhan Utara, 42005 Pelabuhan Klang


8.00 am – 5.00 pm


Closed

OPERATING HOURS:

Agency SIRIM QAS International Sdn Bhd – Westports



8.00 am – 5.00 pm


Closed

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SIRIM QAS International Sdn Bhd

Northport Westports

Name of Officer Zaimar b. Mohd Janudin Md Sakuwan b. Ismail

Designation Technical Executive Technical Executive

Tel. No (Off) 03 3176 1435 03 3101 1457

Fax No. 03 3176 1431 03 3101 1455

Tel. No. (HP) 012 338 1914 018 963 4426



SIRIM QAS International Sdn Bhd – Headquarters

Name of Officer Dalha b. Ramat Myhammad Fahim b. Mahmood

Designation Head, Technical & Calibration Section

Testing Executive, Testing Services Department

Tel. No (Off) 03-5544 6847 03-5544 5880

Fax No. 03-5544 5131 03-5544 5855

Tel. No. (HP) 012-680 2027 012-736 9982


mailto:[email protected]

mailto:[email protected]

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MALAYSIA TIMBER INDUSTRY BOARD / LEMBAGA PERINDUSTRIAN KAYU MALAYSIA (MTIB)

-IMPORT PROCEDURE-

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MALAYSIA TIMBER INDUSTRY BOARD /

LEMBAGA PERINDUSTRIAN KAYU MALAYSIA (MTIB)

-IMPORT PROCEDURE-

1. MTIB Careline to notify Users on system breakdown within 30 minutes, however manual application will be accepted only after 4 hours of downtime.

2. User to submit application for Permit together with supporting documents to MTIB Office.

3. Physical inspection on the consignment will be carried out by the MTIB Officer. For consignments that fail the inspection, no endorsement will be given and consignment will be disposed / returned to country of origin.

4. Endorsement (with signature of officer and official stamp, and date of release) at the back on the Import document will be given for consignments that pass the inspection.

5. User to submit approval and documentations to Customs Department. Supporting Documents: 1. Supporting letter from country of origin 2. Invoices 3. Bill of Lading 4. Scanned copy of CITES permit / certificate

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MALAYSIA TIMBER INDUSTRY BOARD / LEMBAGA PERINDUSTRIAN KAYU MALAYSIA (MTIB)

-EXPORT PROCEDURE-

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-EXPORT PROCEDURE-

1. MTIB Careline to notify Users on system breakdown within 30 minutes, however manual application will be accepted only after 4 hours of downtime.

2. User to submit application for Permit together with supporting documents to MTIB Office, and license will be approved by MTIB Licensing Officer.

3. Physical inspection on the consignment will be carried out by the MTIB Officer. For consignments that fail the inspection, licensed will be held and consignment will be detained. Exporter will be charged under Act 105 (MTIB) / . Act 686 (Cities).

4. Endorsement (with signature of officer and official stamp, and date of release) on the export license will be given for consignments that pass the inspection.

5. User to submit approval and documentations to Customs Department. Supporting Documents: 1. K2 Form / K2 Chit 2. Invoices 3. Grading Summary for Sawn Timber Lengthwise 4. Packing list 5. Scanned copy of CITES permit/certificate

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OPERATING HOURS:

Agency Malaysian Timber Industry Board (MTIB) – Central Region

Office Address No. 29 Lorong Batu Nilam 10-A, Bandar Bukit Tinggi, 41200 Klang


7.30 am – 5.30 pm


Closed


Malaysian Timber Industry Board (MTIB) – Central Region

Name of Officer Asri b. Draman Mohd. Zaiddy b. Hassan

Designation Deputy Head of Unit Assistant Officer

Tel. No (Off) 03-3324 3063 03-3324 3063

Fax No. 03-3324 3733 03-3324 3733

Tel. No. (HP) 013-972 1725 012-367 4065


Malaysian Timber Industry Board (MTIB) – IT Helpdesk

Name of Officer Mohd Razman Muhamad Azizudin

Tel. No (Off) 03-9282 2235 ext. 1375

Email Add. [email protected]

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CONSTRUCTION INDUSTRY DEVELOPMENT BOARD / LEMBAGA PEMBANGUNAN INDUSTRI PEMBINAAN MALAYSIA (CIDB)

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CONSTRUCTION INDUSTRY DEVELOPMENT BOARD /

LEMBAGA PEMBANGUNAN INDUSTRI PEMBINAAN MALAYSIA (CIDB)

1. CIDB Careline to notify Users on system breakdown within 30 minutes. 2. User to fill Q1 form and submit to CIDB Office together with supporting

documents needed for verification and approval. 3. CIDB Officer to verify documents received. Complete applications will be

accepted and CIDB Officers to carry out physical inspection on the consignment. Incomplete applications will be rejected.

4. Certificate of Approval (COA) will be issued for consignments that have passed the inspection.

5. User to submit approval and documentations to Customs Department. Forms to Submit: 1. Q1 form Supporting Documents: 1. Bill of Lading 2. Certification letter from manufacturer / exporter 3. Original receipt of application fee 4. Packing list 5. Invoices 6. Product certification (PC) copy (Method 1), for iron and steel (first time

applicants are required to submit copy of Full Type Test Report (FTTR)) 7. Copy of Standard Compliance Certificate (Perakuan Pematuhan Standard -

PPS) / FTTR and sampling report (Method 2) 8. Copy of SSM Registration certificate - for first time applicants only 9. Copt of Mill of Certificate - according to construction products.

Note: Successful applications have to be resubmitted online upon revival of system. User to further discuss with CIDB officer on the re-entry applications.

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CONSTRUCTION INDUSTRY DEVELOPMENT BOARD /

LEMBAGA PEMBANGUNAN INDUSTRI PEMBINAAN MALAYSIA (CIDB)

OPERATING HOURS:

Agency Construction Industry Development Board (CIDB) – Selangor Branch

Office Address Level 5, Wisma PKPS, Persiaran Perbandaran, Seksyen 14, 40675 Shah Alam


8.30 am – 4.30 pm


Closed


Construction Industry Development Board (CIDB)

Headquarters Selangor Branch

Name of Officer Rashimah bt. Adenan Muammar Hafiz b. Abdul Nain

Designation Manager Officer, Unit Bahan Binaan

Tel. No (Off) 03-4047 7445 03-5512 8606

Fax No. 03-4047 7420 03-5512 8620

Tel. No. (HP) 019-298 3375 017-200 6701


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E-TERMINAL PLUS, WESTPORTS MALAYSIA SDN BHD

53

E-TERMINAL PLUS (eTP), WESTPORTS MALAYSIA SDN BHD

1. Westports to notify User on system breakdown within 30 minutes. An announcement will be displayed on the system and stakeholders will be notified via email.

2. During the eTP breakdown, there will be no transactions allowed for import containers. There will also be no container pick-up during this period.

3. Export containers, however, will be accepted by the Terminal and will be stacked in a dedicated area.

4. Users can do a manual request for Special Service Request (SSR) at the Westports Documentation Centre (WDC). User is required to purchase the manual SSR form and the forms need to be filled and submitted at the WDC.

5. In the event there is a breakdown in the eTP (User level), the User can request for manual gate pass at the WDC. User to submit manual documents with the eDO and Customs Official Receipt (COR) at WDC during the application process.

6. In the event of an urgent release, Users need to obtain approval from relevant Authorities as follows:

i. Manual DO clearance ii. Manual OGA clearance iii. Manual Customs clearance iv. PKA’s approval (free zone transactions) Upon obtaining all clearance, WDC will be able to release the Gate Pass for manual gate-out process.

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E-TERMINAL PLUS (eTP), WESTPORTS MALAYSIA SDN BHD

OPERATING HOURS:

Agency Westports Malaysia Sdn Bhd

Office Address P.O. Box 266, Pulau Indah, 42009 Pelabuhan Klang


Westports Customer Service Centre: 24 hours Westports Documentation Centre: 24 hours


Westports Customer Service Centre: 24 hours Westports Documentation Centre: 24 hours

Westports Malaysia Sdn Bhd

Westports Customer Service Westports Documentation

Centre (WDC)

Tel. No (Off) 03-3169 4085 03-3169 4019

Fax No. 03-3169 4104 03-3169 4176


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CONTRAK 2, NORTHPORT (MALAYSIA) BHD

56


1. Northport to notify User on system breakdown within 30 minutes. An

announcement will be displayed on the system and stakeholders will be notified via email.

2. During the Contrak 2 breakdown, there will be no transactions allowed for import containers. There will also be no container pick-up during this period.

3. Export containers, however, will be accepted by the Terminal and will be stacked in a dedicated area.

4. Users can do a manual request for Special Service Request (SSR) at the Northport Customer Service Centre (CSC). User is required to purchase the manual SSR form and the forms need to be filled and submitted at the CSC

5. In the event of an urgent release, Users need to obtain approval from rele-vant Authorities as follows:

i. Manual DO clearance ii. Manual OGA clearance iii. Manual Customs clearance iv. PKA’s approval (free zone transactions) Upon obtaining all clearance, Northport CSC will be able to release the Gate Pass for manual gate-out process.

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OPERATING HOURS:

Agency Northport (Malaysia) Berhad

Office Address Jalan Pelabuhan, Pelabuhan Utara, 42000 Pelabuhan Klang


Northport Customer Service Centre: 24 hours


Northport Customer Service Centre: 24 hours


Northport (Malaysia) Berhad

Name of Officer Nazri b. Ahmad Mohamad Shamsuri b. Ahmad

Designation Planning Manager Customer Service Supervisor

Tel. No (Off) 03-3169 8861 03-3169 8000

Fax No. 03-3169 8023 03-3169 8080

Tel. No. (HP) 013-356 6610 012-691 3213


Northport (Malaysia) Berhad

Container Terminal 1 (CT1) Container Terminal 2 (CT2)

Tel. No (Off) 03-3176 6198 03-3169 8929

Fax No. 03-3169 8767 03-3169 8012


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DAGANG NET TECHNOLOGIES SDN BHD

DNT CARELINE:

Dagang Net Technologies Sdn Bhd

Corporate Add.

Tower 3, Avenue 5 The Horizon Bangsar South No. 8 Jalan Kerinchi 59200 Kuala Lumpur

Hotline (24 hours) 1-300-133-133

Tel. No (Off) 03-2730 0200

Fax No. 03-2713 2121

Email Add. [email protected]

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The End