Family Care Medical Services

QA 273 1/17.08.2012

Family Care Medical Services

Australia’s largest medical deputising service

Covering South East Queensland, North, Central, & West Sydney

Established over 37 years ago

After hours primary medical care during the defined after hours period

Who is Family Care Medical Services?

Family Care Medical ServicesThe Importance of an After Hours Service

The after hours period accounts for 70% of the week

Family Care Medical Services provides an important service to GP’s, their patients and the community

35% of Family Care Medical Services attendances are residents of aged care facilities

30% are children under 12 years

90% + are bulk billed

Doctors’ bags include complimentary medicine starter packs

Family Care Medical ServicesPatients

The Service is ideal for

Working families

Families with young children

The frail elderly and house-bound

People with chronic illnesses or disabilities

Tourists

Family Care Medical ServicesAccess and Equity

Family Care Medical Services operates within its own service and social charters with a commitment to access and equity. Bulk billing* is generally available for:

• Children younger than 16 years * *

• Eligible concession card holders * *

• Members of the Family Care Friendly Society

• Residents of aged care facilities

• Around 90% of all consultations are bulk billed

• Available at no charge to HCF members with Hospital cover

* Conditions apply. * * Applicable to patients of subscribing GPs

Family Care Medical ServicesBoard of Medical Directors• Dr Beres Wenck MB BS FRACGP (Honorary); FAMA

Principal Medical Director

• Dr Rajendra Prakash DSM Dip Sports Medicine FRACGPMedical Director (Brisbane)

• Dr John Buckley MB BS FRACGP Dip RACOGContinuing Professional Developing & Training Medical Director

• Dr Harry Ratnam LLMRCP & Si - Medical Director (Ipswich)

• Dr Trevor Beall MB BS - Medical Director (Sunshine Coast)

• Dr Joanna Tait MB BS - Medical Director (Surgical)

Family Care Medical ServicesService Model

Integrated model of domiciliary and clinic-based care

Home visiting:

Brisbane

Sunshine Coast

Ipswich

Sydney

Family Care Medical ServicesHours of operation

Home Visits• Monday to Friday 6pm - 8am• Weekends from Saturday 12am - 8am Monday• Public holidays 24 hours

Doesn’t conflict with day-time GP practices

Family Care Medical ServicesContinuity of Care

All episodes of care are reported to the patient’s regular GP the next day

Clinical notes are also recorded in the patient’s chart for those in residential care

Family Care Medical ServicesOperations Room

Medical Referral Assessors categorise patients into 7 triage categories ready for either a home visit or a clinic consultation.

Special patient information can be sent from a subscribing GP direct to the GP in the field via the 4G Network to an on-board Blackberry and a Panasonic ‘Toughbook’ Laptop.

Family Care Medical ServicesAdvanced Reporting Systems through Rosetta

Family Care Medical Services has advanced reporting system named Rosetta Software.

Rosetta communicates and reports information to deputising GPs and back to daytime GPs, nursing agencies and health workers.

Our health information software allows advanced reporting allowing trend analysis, and reporting at granular level.

Information is only sent once patient consent has been obtained.

Family Care Medical ServicesComplimentary medicine starter packs

Each Doctor has a medical bag and kit, the contents of which are determined by the Board of Medical Directors in accordance with the RACGP standards for General Practices (3rd Ed.)

Doctors are equipped with emergency pharmacy supplies to provide patients with a starter dose until prescriptions can be filled.

Our doctors also carry a number of useful items to ensure a wide variety of medical conditions can be treated. These include suture / dressing packs, catheter packs and resuscitation bags.

Family Care Medical ServicesBenefits to GP’sThere are 5 very good reasons to join Family Care Medical Services:

Our services allows doctors uninterrupted recreation time after hours with family and friends.

The Family Care Medical Service meets all the after hours Medicare PIP criteria, ensuring compliance with stringent Medicare Australia audit requirements.

Electronic patient reports to surgeries are sent the next working day, ensuring general practices stay up to date with any after hours care provided to patients.

Family Care Medical ServicesBenefits to GP’s

Having excellent after hours coverage is a crucial medical recruitment benefit frequently demanded by female and recently graduated doctors.

Our service is already trialling medical alarms and remote health monitoring, assisting patients to remain in the community for longer, linking GPs, nurses and specialists with afterhours care.

Family Care Medical Services