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FAMILY HANDBOOK
OF COVID-19
RESPONSE PLAN,
POLICIES AND
PROTOCOLS FOR
CHILD CARE CENTRES FAMILY HANDBOOK FOR THE SAFE RE-OPENING
OF CHILD CARE CENTRES
FAMILY HANDBOOK OF COVID-19 RESPONSE PLAN, POLICIES AND
PROTOCOLS FOR CHILD CARE CENTRES
July 2.20 1 | P a g e
Contents About Us .................................................................................................................................... 2
Introduction & Purpose ............................................................................................................... 2
Physical Space .......................................................................................................................... 3
Screening ................................................................................................................................... 4
Visitors ....................................................................................................................................... 4
Drop Off/Pick Up of Children ...................................................................................................... 5
Physical Distancing – How it Will Be Encouraged ...................................................................... 5
Cohorting ................................................................................................................................... 6
Personal Protective Equipment (PPE) ........................................................................................ 7
Hand Hygiene & Respiratory Etiquette ....................................................................................... 7
Hand Sanitizing Information .................................................................................................... 8
Food Safety Practices for Snacks and Meals ............................................................................. 8
Enhanced Environmental Cleaning and Disinfecting Practices ................................................... 9
Requirements for The Use of Toys, Equipment and Other Materials .......................................... 9
Handling Used Toys ............................................................................................................... 9
Suspected or Confirmed Cases of Illness ..................................................................................10
Monitoring .............................................................................................................................10
Child Illness - Protocols When a Child Demonstrates Symptoms of Illness or Becomes Sick 10
When to Exclude ...................................................................................................................12
Reporting Requirements for Suspected or Confirmed Cases of COVID-19 ...........................12
Serious Occurrence Reporting ..............................................................................................12
Returning from Exclusion Due to Illness ................................................................................12
Staff Illness - Protocols When Staff Demonstrates Symptoms of Illness or Becomes Sick.....13
Child Care Staff Resuming Care from Exclusion Due to Illness .............................................13
Testing ......................................................................................................................................13
Rescheduling Group Events/Meetings ......................................................................................14
Staff Training ............................................................................................................................14
Inspections ................................................................................................................................14
Concerns, Questions, or Complaints .........................................................................................15
More Information .......................................................................................................................15
FAMILY HANDBOOK OF COVID-19 RESPONSE PLAN, POLICIES AND
PROTOCOLS FOR CHILD CARE CENTRES
July 2.20 2 | P a g e
About Us Network Child Care Services (Network) is a non-profit child care organization, licensed by the
Ministry of Education to provide high quality child care services and programs to children and
families in our Early Years Learning and Child Care Centres, Licensed Home Child Care
Premises, Before and After School programs and Onsite Event Child Care services across
Toronto and the GTA.
Through the years, as there have been continuous changes in family dynamics, expansion of
cultural and ethnic diversities in the community, developments in education research, and
ongoing changes to the rules and regulations that govern Early Years Child care, Network has
expanded its services to more than 800 children across the GTA.
Network Child Care Services is committed to supporting families and children, as well as staff
and affiliated home child care providers in these uncertain times. Our goal in this reference
document to is support the safety and wellbeing of the families and community we serve, as well
as our staff and partners as we navigate through the COVID-19 pandemic.
Introduction & Purpose Based on the health advice and recommendations of the Chief Medical Officer of Health, the
Ontario Government permitted licensed child care programs to begin operating as of June 12,
2020, with enhanced health and safety measures in place. The re-opening of Network’s child
care programs will be a gradual phased-in approach, depending on operational needs, the child
care needs of families, the capacity of each physical location to encourage physical distancing
and the needs of Network staff.
Network’s “Family Handbook for COVID-19 Policies, Procedures and Guidelines for Child Care
Centres”, was developed using the Ministry of Education’s Operational Guidance During
COVID-19 Outbreak; Child Care Re-Opening guidance documents, advice and directives from
the Ministry of Health, Toronto Public Health’s COVID-19: Guidance for Chid Care Settings, City
of Toronto Children’s Services and other government agencies. The information found within
this document is intended to support meeting the requirements set out under the Child Care and
Early Years Act, 2014 (CCEYA) and to provide clarification on operating child care centres with
enhanced health and safety guidelines and/or restrictions in place to safely operate during the
recovery phase following the COVID-19 pandemic.
Policies and protocols may be modified as applicable when the Ministry of Education or Toronto
Public Health advises that these restrictions can be lifted and/or amended to reflect new advice.
This document is to be used in conjunction with the CCEYA and its regulations and in addition
to Toronto Public Health’s Infection Prevention and Control in Child Care Centres Requirements
and Best Practices Document. In the event of a conflict between this document and CCEYA,
this document will prevail. Advice of Toronto Public Health (TPH) must be followed, even in the
event that it contradicts this guidance document. Additionally, the Ministry of Health has
FAMILY HANDBOOK OF COVID-19 RESPONSE PLAN, POLICIES AND
PROTOCOLS FOR CHILD CARE CENTRES
July 2.20 3 | P a g e
provided guidance on the development of this document and has also created a Ministry of
Health guidance document for child care, for additional support.
In summary, the following additional practices will be followed in the child care centre, to
mitigate the risk of illness and support the health and safety of all, as best as possible:
Screening and temperature checks for all children, child care staff, and essential visitors to the child care centre
Enhanced Monitoring of Children and Staff of the Child Care Centre for Symptoms of Ill Health
Physical Distancing Practices
No Parent/Guardian Access to The Child Care Centre
Enhanced Sick Policy, Isolation and Exclusion Guidelines for Ill Children, and Staff of the Child Care Centre
Drop Off and Pick Up of Children Procedures
No Visitors to The Child Care Centre
Enhanced Hand Hygiene Practices and Respiratory Etiquette
Use of Masks and Personal Protective Equipment Guidelines
Food Safety Practices
Requirements for Use of Toys, Equipment and other Materials
Enhanced Cleaning, Disinfecting and Sanitizing Procedures and Frequency of Cleaning
Child Care Staff Training
Converting Meetings to Virtual, Rescheduling Meetings and Events
Attendance Recording for All Children, Staff and Other Individuals in The Child Care Centre
Management of Cases and Outbreak of COVID-19
The policies, protocols and practices contained in this document will also be reviewed by
various government officials upon inspection.
Physical Space Each child care centre will have one entrance/exit only as a designated drop off and pick up
location of the child care centre.
The physical space will be re-arranged so that physical distancing of two metres (six feet) can be encouraged throughout the child care centre.
A screening station for in-person screening will be set up at the entrance of the child care centre.
FAMILY HANDBOOK OF COVID-19 RESPONSE PLAN, POLICIES AND
PROTOCOLS FOR CHILD CARE CENTRES
July 2.20 4 | P a g e
Screening All children and staff must be screened and have their temperature checked each day
before entering the child care centre or work location.
Any child who has symptoms of illness will be not be permitted to enter the child care centre.
Refer to the ‘COVID-19 Reference Document for Symptoms’ on the Ministry of Health’s
COVID-19 website.
Parents/guardians are reminded not to administer any medication to their child that may
mask the symptoms of illness, such as Tylenol or Advil, prior dropping off child their child at
the child care centre.
Network staff will take appropriate precautions when screening, including maintaining a
distance of at least two metres (six feet) from the child being screened and the
parent/guardian, or being separated by a physical barrier and wearing PPE (i.e.
surgical/procedure mask, eye protection (goggles or face shield)).
Network staff will screen all children by asking the parent/guardian to answer the screening
questionnaire. Health screening questions are for the parent/guardian to answer on their
child's behalf.
Network staff will record screening results daily.
All screening records will be kept maintained on the premises for review in the event of
inspections.
Parents/guardians are not permitted past the screening station, or into the child care centre.
Visitors Non-essential visitors are not permitted to enter the child care centre.
The provision of special needs services may continue.
Any essential visitors to the child care centre must be screened and have their temperature
checked, and give Network staff their contact information before entering the centre. Staff is
required to record the information on a Visitor Screening Form.
Use of video and telephone interviews will be used to interact with families where possible,
rather than in person.
Ministry staff and other public officials (e.g. fire marshal, public health inspectors) are
permitted to enter and inspect a child care centre, and child care agency at any reasonable
time.
Volunteers and students will be suspended.
FAMILY HANDBOOK OF COVID-19 RESPONSE PLAN, POLICIES AND
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Drop Off/Pick Up of Children To encourage health and safety as well as stringent infection prevention and control
practices, child care staff will receive each child at one entrance of the child care centre, or
in an area where physical distancing of two metres/six feet can be maintained.
The entrances will have hand sanitizer. If in an enclosed space and physical distance of 2
meters cannot be maintained, parents/guardians and staff are encouraged to use face
coverings.
For example:
Sleeping Child: If sleeping child is being passed to centre staff, both adults will wear a
mask. Staff member comes in close to do temp check and child is passed to staff who has
blanket protecting clothes.
Baby in car seat: Parent places car seat on ground and steps back. Network staff steps
forward and takes temperature of the child in the car seat, takes child in and disinfects car
seat handles
Network staff will greet each child and family, and health screen each child.
Network staff will receive and disinfect children’s belongings at this time. Children’s personal
belongings (e.g., backpack, clothing, strollers, bottles, sippy cups, etc.) will be labeled and
kept in a designated area.
Parents are strongly recommended to leave designated clothing, sunscreen, hats, and other
items at the child care centre to avoid cross-contamination between the premises and the
outside world.
Physical Distancing – How it Will Be Encouraged Physical distancing will be practised as best as possible to maintain a two metre/six feet
distance between staff and children. Network staff are encouraged to support physical
distancing in the child care centre by the following Toronto Public Health recommendations:
Physical space between children will be encouraged by spreading children out into different areas; staggering or alternating lunchtime and incorporating more individual activities or activities that encourage more space between children.
Physical distancing will not compromise supervision or a child’s safety.
Children will be encouraged to greet each other using non-physical gestures (e.g. wave or
nod or a verbal “hello”) and to avoid close greetings (e.g. hugs, handshakes).
Children will regularly be reminded to kindly keep "hands to yourself”.
No sharing policies and procedures will be gently reinforced. This includes the current
practice of not sharing food, water bottles or other personal items.
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July 2.20 6 | P a g e
The number and types of personal items that can be brought into the child care centre will
be limited. Individual bins for each child’s belongings will be provided.
Personal items will be clearly labelled with the child’s name to prevent accidental sharing.
Activities will be planned that encourage individual play and increase space between
children.
Activities that involve shared objects or toys will be avoided.
Activities involving singing, shouting, or speaking loudly indoors will be avoided.
The distance between beds/cots/resting mats and cribs will be increased. If space is limited,
children will be placed children head-to-toe or toe-to-toe.
Water and group sensory table use will be suspended.
Community playgrounds will not be used. Only outdoor play at the child care centre may be
used that would facilitate physical distancing. Play structures that cannot be cleaned and
disinfected will not be used.
If unable to maintain physical distancing, staff will use a non-medical mask to protect those
around them.
Virtual and/or telephone consultations will replace in person meetings, when and where
possible.
Non-essential face-to-face meetings will be postponed or converted to virtual appointments.
Suspending all group activities and gatherings.
The layout of the floor will be altered the by moving furniture or using visual cues such as
tape on the floor to enhance physical distancing
Recognizing that physical distancing is difficult with small children and infants, additional
practices include:
planning activities that do not involve shared objects or toys;
when possible, moving activities outside to allow for more space; and
avoiding singing activities indoors.
Cohorting A cohort is a group of children and the child care staff who stay together throughout the day
and are not allowed to mix with other cohorts or individuals. This includes not mixing with
other children or staff members and their cohorts in outdoor play at parks or play areas.
Children and child care staff members are grouped in a maximum cohort size of no more
than 10 individuals, including staff and children, while maintaining ratios.
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PROTOCOLS FOR CHILD CARE CENTRES
July 2.20 7 | P a g e
Personal Protective Equipment (PPE) Masks are not recommended for children, particularly for those under the age of two (see
information about the use of face coverings on the provincial COVID-19 website).
Network will ensure that each child care centre has a one to two week supply of PPE at all
times.
Network staff must wear a mask and eye protection (e.g. goggles, face shield) as follows:
In the screening area and when accompanying children into the child care centre from the screening area.
When cleaning and disinfecting blood or bodily fluid spills if there is a risk of splashing or droplets.
When caring for a sick child or a child showing symptoms of illness.
Network staff must wear a mask (medical or non-medical) or face covering at other times
when physical distancing cannot be maintained, including, but not limited to:
Providing direct care (e.g. feeding, assisting a child with hand hygiene, diapering).
Consoling an upset child.
Assisting a child with dressing or changing clothes.
Gloves must be worn when it is anticipated that hands will come into contact with mucous
membranes, broken skin, tissue, blood, bodily fluids, secretions, excretions, contaminated
equipment or environmental surfaces.
Blankets may be used over clothing if holding or carrying infants or toddlers. The blankets or
cloths will be changed between children.
Network staff must follow the Public Health Ontario guidelines regarding the use of masks.
Staff will be trained on the proper use, care and limitations of any required PPE.
Hand Hygiene & Respiratory Etiquette Hands carry and spread germs. Touching your eyes, nose, mouth or sneezing or coughing into
your hands may provide an opportunity for germs to get into your body or spread to others.
Keeping your hands clean through good hygiene practice is one of the most important steps to
avoid getting sick and spreading germs.
Network staff will follow the guidelines of Toronto Public Health relating to hand hygiene and
respiratory etiquette.
Network staff and children are required to wash hands thoroughly with soap and water or
use hand sanitizer (70-90% alcohol concentration) if hands are not visibly soiled, and/or
after:
FAMILY HANDBOOK OF COVID-19 RESPONSE PLAN, POLICIES AND
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July 2.20 8 | P a g e
Sneezing, coughing, or blowing your nose
Using the washroom
Handling garbage
Handling raw foods
Outdoor play
Toileting/diapering routine
Handling soiled laundry or dishes
Handling soiled toys or other items
Coming into contact with bodily fluids
Coming into contact with any soiled/mouthed items
Hand Sanitizing Information When hands are not visibly dirty, a 70-90% alcohol based hand sanitizer can be used. Hand
sanitizers can only be used on children who are over the age of two and must always be
used under adult supervision.
The staff member will ensure that the product has completely evaporated from the child's
hands before allowing the child to continue their activity.
Parent consent is required to use hand sanitizer on children.
Children under the age of 1 are not permitted to have hand sanitizer applied, instead
perform hand washing frequently and gently.
Food Safety Practices for Snacks and Meals Network staff will follow Toronto Public Health’s guidance for the safe practice of food, meals
and snacks, as follows:
Ensure there is no self-serving or sharing of food at meal times.
Meals should be served in individual portions to the children. Each child will have their
individual settings of plates, forks, spoons, glasses, etc. designated for each child’s own use
in the child care centre, and not to be used by staff.
Utensils must be used to serve food.
Do not provide shared utensils or items (e.g. serving spoons, condiments).
Children must not be allowed to prepare nor provide food that will be shared with others.
There must be no food provided by families/outside of the regular meal provided by the child
care centre (except where required and special precautions for handling and serving the
food are put into place, e.g., expressed breast milk).
FAMILY HANDBOOK OF COVID-19 RESPONSE PLAN, POLICIES AND
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July 2.20 9 | P a g e
Network staff must ensure to follow proper hand hygiene is practiced when preparing food,
and before and after eating.
Network staff will wear a mask when assisting a child to eat or when feeding an infant with a
spoon.
Enhanced Environmental Cleaning and Disinfecting
Practices While infection prevention and control (IPAC) has always been an integral part of the child
care centre, Network has enhanced environmental policies and procedures in response to
COVID-19, to mitigate risk and ensure the health and safety of all.
Network will review Public Health Ontario’s Cleaning and Disinfecting for Public Settings fact
sheet with all staff.
Requirements for The Use of Toys, Equipment and Other
Materials Toys and equipment provided will be made of materials that can be cleaned and disinfected.
Plush toys will not be used.
Children will be assigned specific toys and play structures, if possible. It is recommended
that the staff selects toys for each child and keeps the toys for each child in a child-specific
basket. Each child will have their own bin for free play at drop-off to encourages physical
distancing.
Large play structures will only be used by one child at a time.
Toys and large play structures (e.g. indoor play structures, playhouses, climbers) will be
cleaned and disinfected between use.
Mouthed toys will be separated, cleaned and disinfected immediately after the child has
finished using it.
Toys will be cleaned and disinfected following Toronto Public Health’s Toy Washing
Procedure Guidelines.
Group sensory play activities will be suspended
Individualized bins or packs for art materials and supplies will be provided for each child.
Handling Used Toys During the reopening period, all toys will be cleaned and disinfected as they are used.
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Network staff will have a designated bin ready in the room to deposit toys for cleaning. The
bin will be clearly labelled and inaccessible to children. For example, if a child is playing with
a tub of Lego, when she/he finishes with the Lego, it will be cleaned and disinfected before
another child plays with that Lego.
Toys that have become visibly dirty or that have come into contact with body fluids (e.g.,
toys that have been mouthed) will be taken out of use immediately and cleaned and
disinfected immediately. Toys that cannot be cleaned and disinfected immediately will be
placed in a designated dirty toy bin. The bin should be clearly labelled and inaccessible to
children.
Suspected or Confirmed Cases of Illness A child will not be permitted to attend child care if they are sick, even if symptoms resemble
a mild cold.
Children will be monitored throughout the day for changes to their health (e.g., energy,
appetite, fever, cough, difficulty breathing, extreme fussiness, etc.). Network staff will notify
parents/guardians if their child begins to show symptoms of COVID-19 while in care,
including the need for immediate pick up.
Toronto Public Health recommends that a child, or Network staff with symptoms of COVID-
19, attend an assessment centre for testing as soon as possible, and to self isolate at home
until their result is available.
Monitoring Ensuring that all environmental conditions are constantly monitored is essential in
preventing and reducing illness. Network staff will monitor each child throughout the day as
follows:
Observe each child for illness upon arrival.
Record symptoms of illness for each child and signs or complaints the child may
describe (e.g., sore throat, stomach ache, head ache etc.)
Record the date and time that the symptoms occur.
Record attendances and absences.
Child Illness - Protocols When a Child Demonstrates Symptoms of Illness
or Becomes Sick 1. Children who have ill symptoms will be required to stay home and isolate for 14 days. If
symptoms of illness continue on the 14th day, parents/guardians are asked to contact their centre Supervisor.
Symptoms List:
FAMILY HANDBOOK OF COVID-19 RESPONSE PLAN, POLICIES AND
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Fever (temperature of 37.8°C or greater)
New or worsening cough
Shortness of breath (dyspnea)
Sore throat
Difficulty swallowing
New olfactory or taste disorder(s)
Nausea/vomiting, diarrhea, abdominal pain
Runny nose, or nasal congestion – in absence of underlying reason for these symptoms
such as seasonal allergies, post nasal drip, etc.
2. If a child becomes sick while at the child care centre or shows symptoms of COVID-19, the
child will be separated from other children in an area where the staff member can still
supervise the child.
3. Network staff will notify the child’s parent/guardian to pick up their child. Parents/guardians
are required to pick up their child as soon as possible. If it is appropriate and feasible, the
staff member may place a mask on the ill child, if the child is over 2 years.
4. If a child requires immediate medical attention, the child will be taken to the hospital by
ambulance and examined by a legally qualified medical practitioner.
5. Network staff will wear a surgical mask and eye protection at all times and keep social
distancing as best as possible. Staff will also avoid contact with the child’s respiratory
secretions.
6. The area will be cleaned and disinfected immediately after the child with symptoms has
been sent home. All items used by the sick child will be cleaned and disinfected. All items
that cannot be cleaned (paper, books, cardboard puzzles) will be removed and stored in a
sealed container for a minimum of 7 days.
7. The centre Supervisor will contact the parent/guardians of all other children belonging to that
child care centre to advise them that their child was exposed to a child with symptoms of
COVID-19 or a confirmed case of COVID-19 at the child care centre.
8. The child care centre may be suspended for 14 days, as directed by Toronto Public Health.
9. Children and other individuals who have been exposed to a confirmed case of COVID-19
should get tested as soon as any symptoms develop. Children and other individuals who
have been exposed to COVID-19 must self-isolate at home and monitor for symptoms for
the next 14 days.
10. Parents/guardians are advised to contact Telehealth at 1-866-797-0000 or their child’s
health care provider.
11. Other children and staff who were exposed to a child who became ill with symptoms (i.e.
non-confirmed case of COVID-19) must be monitored for signs and symptoms of illness.
Network staff and other children should avoid being in contact with vulnerable person or
settings where there are vulnerable persons.
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12. If asymptomatic, individuals who have been exposed are also encouraged to get tested any
time within 14 days of the potential exposure. They will need to continue to self-isolate for 14
days’ even if the test is negative.
When to Exclude A sick child will be excluded from the child care centre, if the child has any signs and/or
symptoms of illness, or if the child is unable to participate in regular programming because
of illness.
Exclusion Examples:
If the child has one or more of the following symptoms fever, cough, muscle aches and
tiredness or shortness of breath.
Symptoms defined as greater than normal would be if a child has diarrhea consistent
with teething, and an additional symptom presents itself, such as lethargy.
Reporting Requirements for Suspected or Confirmed Cases of COVID-19 1. Network has a duty to ensure a report is made of any suspected or confirmed cases of
COVID-19 under the Health Protection and Promotion Act.
2. The centre Site Supervisor will ensure that a report is immediately made to Toronto Public
Health (TPH) if there are clusters of suspected cases (e.g. two or more children with COVID-
19 symptoms within a 48-hour period), or cases of COVID-19 among children, staff or other
individuals who attended the child care centre that are laboratory-confirmed or probable
(symptoms occurring among a staff member or child who has been exposed to a person
with confirmed COVID-19).
3. TPH will provide specific advice on what control measures should be implemented to
prevent the potential spread and how to monitor for other possible infected children, staff,
and other individuals.
Serious Occurrence Reporting
Where a child, staff member or other individual is suspected (i.e. has symptoms and has been
tested) of having or has a confirmed case of COVID-19, the Site Supervisor must report this to
the Ministry of Education as a serious occurrence, by following the procedures in Network’s
Serious Occurrence Policy
Returning from Exclusion Due to Illness The child care staff will follow instructions from TPH to determine when a child who was ill from
COVID-19 may return to the child care centre after recovery.
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If not advised otherwise by TPH, a child who was ill will not be permitted back to the child care
program for a minimum of 14 days from symptoms onset; they must not have a fever and
their symptoms must be improving. Past the 14 days mark they must be free of symptoms at a
minimum of 48 hours.
Staff Illness - Protocols When Staff Demonstrates Symptoms of Illness or
Becomes Sick 1. The symptoms of COVID-19 are shared with many other illnesses including the cold and flu.
Staff members who begins to feel unwell (fever, new cough or difficulty breathing) must stay
home and self-isolate immediately. Staff members who have a household member, or who
have been in contact with someone who has COVID-19 must follow the guidance from
Toronto Public Health on self-isolation.
2. Anyone who has travelled outside of Canada within the last 14 days must self-isolate upon
return from travel and should not be permitted to attend work for 14 days.
3. Child care staff exposed to a confirmed case of COVID-19 must be excluded from the child
care setting for 14 days and self-isolate at home for 14 days.
Child Care Staff Resuming Care from Exclusion Due to Illness Each child care staff member who is managed by TPH (e.g., confirmed cases of COVID-19,
household contacts of cases) is required to follow instructions from TPH to determine when the
staff member may return to work. If not advised by TPH, the staff member will not be permitted
to return to work for a minimum of 14 days from symptom onset. The staff member must not
have a fever and their symptoms must be improving. Past the 14 days mark the staff member
must be 48 hours’ symptom free at a minimum.
Testing It is recommended by Toronto Public Health that individuals who have been exposed to a confirmed case of COVID-19 or with at least one symptom from the list below, should get tested for COVID-19 as soon as any symptoms develop. If asymptomatic, individuals who have been exposed are also encouraged to get tested any time within 14 days of the potential exposure. They will need to continue to self-isolate for 14 days’ even if the test is negative. Symptoms List:
Fever (temperature of 37.8°C or greater)
New or worsening cough
Shortness of breath (dyspnea)
FAMILY HANDBOOK OF COVID-19 RESPONSE PLAN, POLICIES AND
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Sore throat
Difficulty swallowing
New olfactory or taste disorder(s)
Nausea/vomiting, diarrhea, abdominal pain
Runny nose, or nasal congestion – in absence of underlying reason for these symptoms
such as seasonal allergies, post nasal drip etc.
Rescheduling Group Events/Meetings All Network group events and scheduled meetings, parent meetings and appointments, will be
conducted via email/telephone or other electronic measures, where necessary, as opposed to in
person. Otherwise all events and meetings will be postponed to a later date.
Staff Training Prior to reopening child care centres following the closure due to COVID-19, child care stasff will
receive mandatory training on all health, safety and other operational measures outlined in this
document, as directed by the Ministry of Education and TPH, plus a review of additional
requirements in place prior to re-opening.
Staff training will include:
Signs and symptoms associated with COVID-19
Implementation of TPH’s revised Infection Prevention and Control (IPAC) policies and
procedures include instruction on how to properly clean the space and equipment
Proper use of PPE
How to safely conduct daily screening and keep daily attendance records
What to do in the case that someone becomes sick
Inspections The Ministry of Education staff will conduct in-person monitoring and licensing inspections of all
licensed child care programs.
Ministry staff must:
be screened prior to entering the premises following the protocol determined by the licensee
wear PPE; and,
follow any other protocols requested by the licensee or child care centre.
Ministry staff will use technology (e.g., telephone, video conferencing) to complete virtual
monitoring and licensing inspections where appropriate.
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Concerns, Questions, or Complaints Parents/guardians who have a concern, question or complaint regarding the information
presented in this document, the child care program, or their child's care, are encouraged to
speak to your respective centre’s Supervisor by phone or email.
Parents/guardians who feel the concern, question or complaint has not been addressed or
resolved to your satisfaction the centre’s respective Program Manager. The contact information
for each Program Manager is as follows:
Group Centre, Satellite, Wade Avenue, Just Kids, Dane Avenue, and Jubilee EYL please
contact Christina Malakovski at [email protected]
Child’s Nest 121 Cosburn Ave., Child’s Nest 123 Cosburn Ave., Holy Cross,
Metamorphosis, St. Nicholas EYL, Lansing EYL, and St. Gabriel please contact Maria
Katsigarakis at [email protected].
St. Aidan EYL, St. Agatha B&A, St. Maria Goretti B&A, Annunciation B&A, St. Victor B&A,
please contact Lei Wan at [email protected].
To escalate a concern, question or complaint, parents/guardians may contact Spyros Volonakis,
Network’s Executive Director at (416)530-0280, or [email protected].
Concerns, questions and complaints will be reviewed promptly and Network will attempt to
resolve them quickly. Complaints are treated confidentially and steps will be taken to help
protect each parent’s/guardian’s and child’s privacy.
Parents/guardians will be informed when a decision is made and provided with an explanation
for the decision. Complaints involving staff conduct will be investigated and you will be informed
when it is resolved; however, no disciplinary information can be shared.
Network monitors any concerns, questions and complaints from parents/guardians and uses
them to improve the quality of service.
More Information For more information on procedures, protocols and guidance, please visit Toronto Public
website at http://www.toronto.ca/home/covid-19/ or by calling 416-338-7600.