Family Health Centers 2014 ANNUAL REPORT

 

Dear Friends, I foresee that 2014 will be remembered as a seminal time for health care in this country. Beginning on January 1, key provisions of the Affordable Care Act helped nearly 10,000 uninsured Family Health Centers’ (FHC) patients obtain health insurance coverage though kynect. For many of our patients, this was the first time they ever had health insurance. Over the course of 2014, the percentage of FHC’s uninsured patients declined from 51% to less than 20%. The expansion of health insurance coverage to so many Louisvillians was a remarkable success and helps ensure basic health care security to many of our community’s most vulnerable residents. In addition, the increase in patients with insurance coverage has helped to improve the financial viability of our organization, maintain the provision of quality care, and positions FHC to grow in the future. Family Health Centers’ mission and vision is to assure access to high quality primary and preventive health care without regard to the patient’s ability to pay; the same kind of care that we want for our families and ourselves. Despite our success in expanding coverage to the uninsured, providing insurance coverage does not always equate to providing access to the right care at the right time. The demand for accessible and affordable care has increased in the region with many seeking help after months and years of forgoing needed care. Our goal in the coming year is to work collaboratively with our community partners to expand access to comprehensive primary care, dental care and behavioral health services for everyone in our community. In many ways our work is just beginning and I look forward to this new chapter in health care. Thank you for your ongoing support.

Bill Wagner, CEO

Electronic Medical Records Transformation Family Health Centers completed the transformation of its medical records to an Electronic Health Record system when FHC-Phoenix went live in January 2014. Phoenix was the last of seven sites to implement and the culmination of more than four years of planning.

ACA Changes Health Care Landscape Beginning on January 1, 2014 patients who signed up for health insurance either through expanded Medicaid Coverage or by purchasing a plan through kynect, Kentucky’s Health Benefit Exchange, begin to receive benefits. The number of uninsured patients seen drops from more than 50% to less than 20%.

Patient Portal Launched Family Health Centers launches the patient portal to our electronic medical record, or ELMER. ELMER provides patients real time access to their medical chart, lab results, and the ability to email their providers.

Catholic Charities Honors Family Health Centers Catholic Charities honors FHC with a Community Partnership Award at their Annual Celebration of Spirit & Success, recognizing our efforts to provide culturally and linguistically appropriate care to the region’s refugees.

Behavioral Health Services Expansion The Health Resources and Services Administration awarded FHC a $250,000 annual grant to expand access to Behavioral Health services. Expanded services will target patients at FHC-Portland and our refugee patient population at FHC-Americana.

FHC a Leader Among Local Nonprofits FHC was awarded the Better Business Bureau’s® 2014 Torch Award for Large Nonprofits. The Torch Award is an honor for businesses and organizations that are committed to conducting their practices in an ethical fashion.

Rx: Housing Veterans Campaign FHC received a $1.2 million grant over three years from the Substance Abuse and Mental Health Services Administration (SAMHSA). FHC has dedicated these resources to the Rx: Housing Veterans, a local collaboration to end veterans homelessness in Louisville by 2016.

OUR YEAR

January

January 

August

November

November

June 

July 

In 2014, the new site for FHC-East Broadway underwent a $6.5 million renovation.

Anita has been a regular patient with F12 years. She credits the caring and dHealth Centers for her health today. Ifatal heart condition. Her provider atup an appointment to see a cardiologithat same day. “I will never forget thapumping at 10% and my pulse was 175normal. “I just can’t express the gratiexperienced at Family Health Centers

“Without Family Health Center a doctor.” - C.T. Patient

I have been working with Bob and Greg, brothers, for almost two years in our Rx for Housing program. They came into our program together and are practically joined at the hip. Both provide a strong support to one another through addiction and mental health struggles. In the beginning, it was not uncommon to find Bob intoxicated and Greg would frequently tell me “I’m miserable, I never smile, ain’t that something, Ashley.” The Rx Housing program provides services to address addiction, mental health, medical and other problems that impede maintaining stable housing. Today, Bob is 7 months sober from alcohol and has a strong relationship with his daughter and 4 grandkids. Bob and his daughter talk every night on the phone. I have watched Bob emerge as an amazing, caring, and focused person. These days I almost always see Greg with a smile, laughing and joking. It’s an awesome experience to witness. – Ashley Ashton, Housing Case Manager, Family Health Centers Phoenix, Health Care for the Homeless

OUR WORK

Family Health Centers for more than dedicated nurse practitioners at Family In January, Anita experienced a near t Family Health Centers immediately set ist who admitted her to the hospital at moment,” said Anita. “My heart was 5.” Today, Anita’s heart is back to tude for the care that I have

s.” – Anita, Patient

“I thank God everyday for the FHC-Portland Pharmacy Staff. I’m 50 years with no insurance and low income but I have never been treated so kindly and respectfully as these people. I’ve been coming there for years and no matter who helps me, they are always wonderful.” – CS, Patient

rs, I would not be able to have

“Thank you so much! You all did me such a favor in spending the time in the cold to help me keep my babies safe. Thank you again for this wonderful service that you bring to our community!" - Becca, Patient and Infant Car Seat Program Participant

Family Health Centers serves everyone without regard to insurance status or

ability to pay.

Dear Friends, I foresee that 2014 will be remembered as a seminal time for health care in this country. Beginning on January 1, key provisions of the Affordable Care Act helped nearly 10,000 uninsured Family Health Centers’ (FHC) patients obtain health insurance coverage though kynect. For many of our patients, this was the first time they ever had health insurance. Over the course the 2014, the percentage of FHC’s uninsured patients declined from 51% to less than 20%. The expansion of health insurance coverage to so many Louisvillians was a remarkable success and helps ensure basic health care security to many of our community’s most vulnerable residents. In addition, the increase in patients with insurance coverage has helped to improve the financial viability of our organization, maintain the provision of quality care, and positions FHC to grow in the future. Family Health Centers’ mission and vision is to assure access to high quality primary and preventive health care without regard to the patient’s ability to pay; the same kind of care that we want for our families and ourselves. Despite our success in expanding coverage to the uninsured, providing insurance coverage does not always equate to providing access to the right care at the right time. The demand for accessible and affordable care has increased in the region with many seeking help after months and years of forgoing needed care. Our goal in the coming year is to work collaboratively with our community partners to expand access to comprehensive primary care, dental care and behavioral health services for everyone in our community. In many ways our work is just beginning and I look forward to this new chapter in health care. Thank you for your ongoing support. Bill Wagner, CEO

Inu

OUR PRACTICE FHC operates two Dental Offices, at

FHC-Portland and FHC-Phoenix.

Outreach and enrollment

specialists are embedded in all

sites to help people enroll in affordable

health care coverage.

FHC-Portland has on-site

radiology and coordinates

mobile mammography

services to five sites.

bt

FHC provides primary care services to This includes urgent care and OB

FHC operates two pharmacies where patients

can receive their medicines at discounted rates.

Most Family Health Centers’ patients live in problems in their lives that impact their acc

Oser

Family Health Centers saves the health system money while providing access to affordable health care to anyone.

80% of our

patients live in

poverty.

Family Health Centers follows a Patient Centered Medical Home model of care. Patients receive medical care through their primary care provider and then may also take advantage of an array of services offered by FHC to help them achieve optimal health. Our providers and staff help guide patients to our services and coordinate their specialty care in the community. FHC manages this information through our Electronic Health Records which patients can access through the patient portal. Throughout this process, our patients work with their providers to make shared decisions. At Family Health Centers, our patients are our partners in care. Family Health Centers’ vision is to provide you with the same care we would want for ourselves and our families. To accomplish this we have oriented our entire practice, from appointments to zumba class, to better meet the needs of our patients. We conduct ongoing quality improvement programs and regularly ask our patients how we are doing.

$ 1, 3 2 6 Average savings per

Family Health Centers’ patient to the health care systems by providing the care in right setting at the right time.

 

$30.6 MILLION

The amount of charitable care provided by Family Health Centers over the last three years.

Nominal Fee for Our Services

January

January 

August

November

November

June 

July 

n 2014, the new site for FHC-East Broadway underwent a $6.5 million renovation.

Patients can access their FHC medical records through our patient portal “ELMER”.

FHC operates on-site laboratories at all seven locations for our patients’ convenience.

FHC offers a variety of classes to help people improve their health, including yoga, smoking cessation, and healthy cooking classes.

FHC has integrated behavioral health services with primary care. Our medical providers work closely with behavioral health care providers to care for the whole patient.

94%

adults and children. B-Gyn services.

 

poverty or face other significant cess to health care services.

One out of every ten patients FHC rved in the last year was homeless.

# of FHC locations in Louisville Metro.

# of countries of origin for patients served by FHC’s Refugee Health Program.

7 

24 

138 

512 

41,857 

OUR NUMBERS

# of students who completed clinical or professional rotations with our staff and providers. 78 

Our patients received services in more than 40

languages.

The percentage of patients who recommend

Family Health Centers to their friends and

family.

# of formerly homeless individuals now in supportive housing through FHC-Phoenix Rx For Housing Program.

1,004 

2,741 

7,306 

# of fluoride varnishes provided to children receiving medical care.

# of mammograms provided to women at low-cost or free.

# of books given to pediatric patients to promote early childhood literacy.

# of individuals enrolled into health insurance by an FHC kynector.

# of patients served.

37,451 

# of prescriptions filled at discounted pricing for low-income patients.

OUR WORK

www.facebook.com/FHCLouisville

@FHCLouisville

Family Health Centers - Portland Main Clinical and Administrative Site 2215 Portland Avenue, Louisville, KY 40212 (502) 774-8631 Family Health Centers - Americana 4805 Southside Drive, Louisville, KY 40214 (502) 772-8860 Family Health Centers - East Broadway 834 East Broadway, Louisville, KY 40204 (502) 583-1981 Family Health Centers - Fairdale 1000 Neighborhood Place, Louisville, KY 40118 (502) 361-2381 Family Health Centers - Iroquois 4100 Taylor Boulevard, Louisville, KY 40215 (502) 366-4747 Family Health Centers - Southwest 9702 Stonestreet Road, Building 1, Suite 220 Louisville, KY 40272 (502) 995-5051 Family Health Centers - Phoenix Health Care for the Homeless 712 East Muhammad Ali Blvd, Louisville, KY 40202 (502) 568-6972

All Family Health Centers, Inc. clinical locations are accredited by the Joint Commission for Ambulatory Care and Laboratory Services, and certified as a Patient Centered Medical Home. Accredited since 1982, Family Health Centers is the second longest continuously accredited community health center in the nation.

Board of Governors Leonard Goddy, M.D., Chairman Rev. Willa Fae Williams, Vice Chairman Sue Speed, Secretary Bob Reh, CPA, Treasurer Gayl Anderson Priscilla Ewing Betty Fox Muriel Harris, PhD Michele Heuglin Bobby Hickey Philip Levy Minerva Virola Anthony Walker Drew Watkins Gary Watrous Community Advisor Manfred Reid, Finance and Personnel Committee Executive Leadership Bill Wagner, Chief Executive Officer Bart Irwin, PhD, Chief Administrative Officer James Jackson, M.D., Chief Medical Officer Samuel E. Riddick, Chief Financial Officer Gregory E. Powers, MSM, Chief Workforce Development Officer

www.fhclouisville.org

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