Faraz Consumer Satifacion Updated

8/12/2019 Faraz Consumer Satifacion Updated

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CONSUMER SATISFACTION

Samsung Home Appliance

Government college for boys Page 1

A STUDY ON CONSUMER SATISFACTION TOWARDS SANSUNG HOME

APPLIANCE IN

SAMSAUNG

PROJECT REPORT SUBMITTED IN PARTIAL FULFILLMENT OF THE

REQUIREMENTS OF THE BBM COURSE OF BANGALORE UNIVERSITY

BY

FARAZ KHAN

11KEC18051

UNDER THE GUIDANCE OF

MR.SATHISH REDDY

Faculty of Commerce and Management

GOVERNMENT BOYS COLLEGE

KOLAR563101

2013-14


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CERTIFICATE BY THE GUIDE

Certified that this dissertation is based on an original project study

conducted by FARAZ KHAN under my guidance, He has attended all the required

guidance sessions held. This project report has not formed a basis for the award of any

Degree or Diploma of any University or Institution.

SIGNATURE OF THE GUIDE:


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ACKNOWLEDGMENT

I take this opportunity to thank all those who helped me in completing this work

successfully. First of all, I thank the almighty for his blessings to me.

My most thanks to our respected Head of the Department Prof LAWRANCE

PRASANNA A , Department of Commerce and Management, GOVERNMENT College

For Boys for continuous guidance to me.

I also take this opportunity in thanking Sri.ROA, HRD Manager, SAMSUNG

from the depth of my heart, for having granted me permission to do my study in their

esteemed organization. I deem it a pleasure to take this opportunity to express my

heartfelt thanks and profound gratitude to Prof.SATHISH REDDY, faculty guide for his

whole hearted support and valuable guidance during the period of research. I express my

thanks to all our department staff for their valuable suggestion during project work.

Finally I would also thank my beloved parents and friends who helped me in

doing this project successfully.

Date: FARAZ KHAN

Place: (11KEC18051)


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STUDENT DECLARATION

I, FARAZ KHAN hereby declare that this project report entitled A STUDY ON

CONSUMER SATISFACTION TOWARDS SANSUNG HOME APPLIANCE

submitted to Department of Commerce and Management GOVERNMENT BOYS

College, KOLAR in partial fulfillment of the requirement for the award of the degree of

BACHELORS IN BUSINESS MANAGEMENT is a original work done by me during

the period of my study at the college under the supervision and guidance of Prof. xxxx,

Commerce and Management Department, GOVERNMENT BOYS College,KOLAR

PLACE FARAZ KHAN

DATE:


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LIST OF CONTENTS

Sr. Particulars Page No.

No.

1. Title Page 01

2. Acknowledgement 03

3. Executive Summary 05

4. Introduction 06

5. SECTION I

Industry Profile 08

Company Profile 11

Financial Results 22

Products 25

6. SECTION II

Research Methodology 34

Analysis and Interpretation 37

Findings and Suggestions 53

Conclusion 55

7. Bibliography 57

8. Annexure 59


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CHAPTER 1

INTRODUCTION


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The Consumer Durables industry consists of durable goods and appliances for

domestic use such as, refrigerators, air conditioners and washing machines and micro wave

ovens are also included in this category. The sector has been

witnessing significant growth in recent years, helped by several drivers such as the

emerging retail boom, real estate and housing demand greater disposable income and an

overall increase in the level of affluence of a significant section of the population.

The project intends to study the customer satisfaction of customers of Samsung

Electronics India ltd in the Ernakulam region. For this various factors were considered

like employee assistance, post sales follow ups, value for money, variety of appliances

etc.

The main objective of finding out the customer satisfaction is know the reasons

why customers are dissatisfied and what all measures are to be taken to reduce this

dissatisfaction or else the company will lose its existing customers if they are kept

unhappy.Before the liberalization of the Indian economy, only a few companies like

Kelvinator, Godrej, Alwyn, and Voltas were the major players in the consumer durables

market, accounting for no less than 90% of the market. Then, after the liberalization, foreign

players like LG, Sony, Samsung, Whirlpool, Daewoo, and Aiwa came into the picture.

Today, these players control the major share of the consumer durables market. Consumer

durables market is one of the fastest growing market. It is growing very fast because of rise

in living standards, easy access to consumer finance, and wide range of choice, as many

foreign players were entering in the market with the increase in income levels, easy

availability of finance, increase in consumer awareness, and introduction of new models, the

demand for consumer durables has increased significantly. Products like washing machines,

air conditioners, microwave ovens, colour televisions (C-TV) were no longer considered

luxury items. However, there were still very few players in categories like vacuum cleaners,

and dishwashers Consumer durables sector is characterized by the emergence of MNCs,

exchange offers, discounts, and intense competition. The market share of MNCs in

consumer durables sector is 65%. MNC's major target is the growing middle class of India.

MNCs offer superior technology to the Consumers whereas the Indian companies compete

on the basis of firm grasp of the local market, their well acknowledged brands, and hold


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Over wide distribution network. However, the penetration Level of the consumer

durables is still low in India.Indian Consumer durables market used to be dominated by

few domestic players like Godrej, Voltas, Allwyn and Kelvinator. But post liberalization

many foreign companies have entered into Indian market dethroning the Indian players

and dominating Indian market the major categories being CTV, REFRIGRATOR,

MICROWAVE OVEN and WASHING MACHINES.India being the second largest

growing economy with huge consumer class has RESULTED IN consumer durables as

the fastest growing industries in India. LG, SAMSUNG the two Korean companies have

been maintaining the lead in the market with LG being leader in almost all the

categories.The rural market is growing faster than the urban market, although the

penetration level is much lower .The CTV segment is expected to the largest

contributing segment to the overall growth of the industry. The rising income levels

double-income families and consumer awareness were the main growth drivers of the

industries.


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CHAPTER-2

RESEARCH DESIGN


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TITLE OF THE STUDY

A study to find the customer satisfaction of the c ustomersof Home

appliances segment of Samsung Electronics India Ltd in the Ernakulam

region

OBJECTIVES

To understand the customer satisfaction of the customers of home appliancessegment of Samsung Electronics India Ltd in the Ernakulam region.

To understand the basis on which customers preferred Samsung over itscompetitors.

Research Design

The purpose of the research is stated above and here descriptive research

design has been chosen. Descriptive research design is used when the characteristics

of a certain group, specific predictions or association of certain variables are to be

determined.

Source of data

Primary source: Questionnaires, face to face and telephonic

interviewmethods.

Sampling Technique

Convenience sampling technique is adopted. Thus sample is drawn from that

part of the population which is close to hand.

Sample Size

The population included all the Customers of Samsung in the Ernakulam

region. As per convenience a sample of 100 has been chosen for the field survey.


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Questionnaire

Since the data are of varying nature both open ended and closed ended

questions were included.

SCOPE

Time: Present

Place: Ernakulam

Population:All customers of Home appliances segment of Samsung in

Ernakulam region

TOOLS FOR ANALYSIS

Percentage analysis is used here as a tool for analysis. The data collected is put

in various charts and graphs and hence the result in inferenced from it.

LIMITATIONS

Time Constraint. Non co operation by the respondents Confidentiality factor. Busy Schedule of the managers


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CHAPTER-3

COMPANY PROFILE


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INDUSTRY PROFILE

The Consumer Durables industry consists of durable goods and

appliancesfor domestic use such as televisions, refrigerators, air conditioners and washing

machines and micro wave ovens are also included in this category. The sector has

been witnessing significant growth in recent years, helped by several drivers such

as the emerging retail boom, real estate and housing demand greater disposable

income and an overall increase in the level of affluence of

a significant section of the population. The industry is represented by

major international and local players such as BPL, Videocon, Voltas, Blue

Star, MIRC Electronics, Titan, Whirlpool etc.

The consumer durables industry can be broadly classified into two

segments: Consumer Electronics and Consumer Appliances. Consumer

Appliances can be further categorized into Brown Goods and White Goods.

The key product lines under each segment were as follows.

Industry size, growth, trendsThe consumer durables market in India was estimated to be around

US$ 11 billion in 2009-10. More than 7 million units of consumer durable

appliances have been sold in the year 2008-09 with colour televisions (CTV)

forming the bulk of the sales 30 percent share of volumes. CTV, refrigerators

and Air-conditioners together constitute more than 60 per cent of the sales in

terms of the number of units sold.

In the refrigerators market, the frost-free category has grown by 8.3 per cent

while direct cool segment has grown by 9 per cent. Companies like LG,

Whirlpool and Samsung have registered double-digit growth in the direct

cool refrigerator market.

In the case of washing machines, the semi-automatic category with a higher

base and fully-automatic categories have grown by 4 per cent to 526,000

units.and by 8 percent to 229,000 units, respectively. In the air-conditioners

segment, the sales of window ACs have grown by32 per cent and that of


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split ACs by 97 per cent.Since the penetration in the urban areas for these

products is already quite high, the markets for both C-TV and refrigerators

were shifting to the semi-urban and rural areas the growth across product

categories in different segments is assessed in the following sections.

Consumer electronicsThe CTV production was 15.10 million units in 2008-09 and is

expected to grow by at least 25 per cent in the coming years. At the

disaggregated level, conventional CTV volumes have been falling while flat

TVs have grown strongly. Market sources indicate that most cctv majors have

phased out conventional TVs and have been instead focusing more on flat

TVs. The flat segment of CTVs now account for over60 per cent of the total

domestic TV production and is likely to be around 65 per cent in 2010-

11.High-end products such as liquid crystal display (LCD) and plasma display

CTV grew by 400 per cent and 150 percent Cent respectively in 200910 f

ollowing a sharp decline in prices of these products and this trend is expected

to continue and new LED TV has come into the market and 3D TVs are also

going to be introduced in the market . The audio/video player market has seen

significant growth rates in the domestic market as prices have dropped. This

trend is expected to continue through 2009- 2010, as competition is likely to

intensify to scale and capture the mass market.

10


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COMPANY PROFILE

History

From its inception as a small export business in Taegu,Korea,Samsung

has grown to become one of the worlds leading electronics companies,

specializing in digital appliances and media, semiconductors, memory, and

system integration. Today Samsungs innovative and top quality products and

processes are world recognized. This timeline captures the major milestones in

Samsungs history, showing how the company expanded its product lines and

reach, grew its revenue and market share, and has followed its mission of

making life better for consumers around the world.

2000-Present Pioneering the Digital AgeThe digital age has brought revolutionary changeand opportunityto

global business, and Samsung has responded with advanced technologies,

competitive products, and constant innovation.

Samsung see every challenge as an opportunity and believe they are

perfectly positioned as one of the world's recognized leaders in the digital

technology industry.

their commitment to being the world's best has won them the No.1 global

market share for 13 of their products, including semiconductors, TFT-LCDs,

monitors and CDMA mobile phones. Looking forward, they are making

historic advances in research and development of their overall

semiconductor line, including flash memory and non-memory, custom

semiconductors, DRAM and SRAM, as well as producing best-in-class

LCDs, mobile phones, digital appliances, and more.

Recent developments2010

Displayed the worlds thinnest TV (6.5mm) at CES Launched major restructuring of its businesses Cooperates in creating a foundry with Xilinx of the US Developed the worlds first 40 nanometer DRAM


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Announced its Blue Earth solar-powered phone Released its V-line Crystal Rose LCD TV Samsung is found No. 1 in customer loyalty for 8 years consecutively by

Brand Keys of the USA

Samsung Digital Imaging developed an innovative hybrid digital camera Built the worlds largest mobile phone as recorded in the Guinness Book

of World Records

Received a Quality Management Award in Malaysia SADI, Samsung's design school, received the most iF Concept Design

Awards for its entrants

Opened samsungmobile.com for its domestic custome rs Received an Excellence Award from ENERGY STAR of the US Released the worlds thinnest Blu-ray player Introduced Mobile WiMax into Malaysia Released the worlds first full HD camcorder with a 64GB SSD Sold more than 20 million full touch phones in shortest time ever Samsung took up a record high market share in LCD monitors Released the worlds first solar -powered mobile phone in India Released the JET, its new concept full touch scre en phone Released its 120Hz 3D monitor Samsung took the No. 1 spot in the global digital sign market for the first

time

Sold 500,000 units of its LED TVs in 100 days since its release Opened the visual mobile era with its third gener ation full touch

Haptic AMOLED Released the worlds first infrared video phone Became the first in the industry to acquire TCO 3.0 certification for

its notebook computers

Announced its Green Management strategy Began mass production of the worlds first 40 nanometer DDR3 DRAM Released the worlds thinnest watch phone


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Developed the worlds lowest power 1GHz mobile CPU core Opened Samsung Application Store Seller Site Attained its most awards ever at IDEA 2009 Released its strategic smart phone, the Omnia Samsung's Yuna Haptic sold 500,000 units in record time Became the first in the industry to sell more than 10 million LCD TVs inthe first half of the year Samsung won the chairmanship of the 3GPP international

tandardization association

2009

Sold more than 5 million of its STAR full touch phones in 4 months Samsungs Application Store officially opened Released the Corby full touch phone targeted at y ounger users Provided the WorldSkills Calgary 2009 Competition support Installed the worlds largest video wall in the US Released the first large capacity 16kg automatic washing machine in

the domestic market Samsung's Mondi WiMax terminal receives Best Pro duct at the

4G Awards

Entered the top 10 list in the worlds top 100 global brands Samsung was selected as one of the top 10 global businesses in responding

to climate change

Samsung TVs took 50% of the Iranian market Introduced its R&D master system Released the Gior gio Armani smart phoneSold more than 5 million LCD panels for notebooks per month for the first inthe industry Developed a 240Hz 3D LCD panel Received the 2009 LCD TV Market Leadership Award Deploys its brand memory card business Reached the worlds first LTE terminal supply agreement Developed the worlds thinnest 3mm LED TV panel Samsung successfully tested WiMax global roaming


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Samsungs LED TV won TV of the Year in Britain Declared its Creative Company strategy for the ne xt 100 years Passed 4 trillion won in operating profits for its 40th year of foundation Introduced a Creative New Employee hiring system Developed the worlds first 0.6mm 8 chip package Sold 10 million STAR phones in six months of its release Announced its open mobile platform, bada Became the first in the industry to sell more than 4 million LCD panels for

TVs per month

Supported the hosting of the WCG final Launched a VIP membership program Sold 50 million full touch screen phones in 2 years Samsung's printing solutions won product of the year in the US Announced bada its own smart phone platform Samsung successfully commercialised its 4th generation LTE terminal Restructured its organization and appointed Gee-Sung Choi as its new CEO Sales of Samsung Yuna Haptic phones broke the thr eshold of 1 million

2008

Became No. 1 in the US digital TV market for the 4th consecutive yearNamed Yoon-Woo Lee as a Vice Chairman & CEO of Samsung Electronics

Launched OMNIA phone Completed establishing TV manufactory in Russia Kaluga Became the official sponsor of 2010 Guangzhou Asian Game Developed the world's first 2Gb 50 NANO Samsung takes No. 1 spot in U.S. cellphone market Opened Global Brand PR Centre Samsung D'light '

2007

No.1 worldwide market share position for TVs achieved for the 9th quarter ina row


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No.1 worldwide market share position for TVs achieved for theseventh quarter in a row

Developed the world's first 30nm-class 64Gb NAND Flash memory BlackJack bestowed the Best Smart Phone award at CTIA in the U.S.

2006

Attained No.1 worldwide market share position for LCD for the sixth yearin a row Developed the world's first real double-sided LCD

Developed the worlds' first 50nm 1G DRAM Unveiled 10M pixel camera phone Launched "Stealth Vacuum," a vacuum cleaner with the world's lowest level

of noises

Launched the worlds' first Blu-Ray Disc Player2005

Developed 1.72"Super-Reflective LCD Screen Developed the largestFlexible LCD Panel

Ranked 27th in "the World's Most Admired Company" of Fortune

Became the official sponsor of Chelsea, the renowned English soccer club Released the world's first 7 mega pixel camera phone Developed the world's first OLED for 40" TVBecame the official sponsor of Chelsea, the renowned English soccer club

2004

Developed the first-ever speech recognition phone Produced the firstwrinkle-free steam washer

Sold more than 20 million cellular phones in the U.S Developed the world's first 60-nano 8GB NAND Flash memory chip Ranked top in mobile phone sales in Russia Released new PDP TV featuring the highest contrast ratio in the world Developed a 3rd Generation Optical Blu-Ray Disc Recorder

Developed cellular phone chip for satellite DMB system


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2003

Released 46" LCD TV for the first time in the world Samsung brandvalue ranked 25th in the world by Interbrand

Ranked 5th on the "Most Admired Electronics Company" list released bythe Fortune Magazine

2002

Released the first HD DVD combo Development of the 54"TFT-LCD,the largest digital TV monitor in the world

Launches PDP-TV, the slimmest in the world Launch of colour mobile phones in which the new concept UFB-LCD

is introduced

2001

Launched new high-definition TFT-LCD colour cellular phone Ranked No.1 of world's Top 100 IT Companies by BusinessWeek

Unveils 16 Chord Progression Melody Phone

Begins Mass Production of 512Mb Flash Memory Device Unveils Industry's First Ultra-Slim Handset

2000

Develops World's first 40 inch TFT-LCD Unveils TFT-LCD withRecord-breaking Definition

Launches PDA phone Samsung Olympic Games Phone selected as the official mobile phone of

the Sydney 2000 Olympic Games

TV Phone and Watch Phone Make Guinness Book of World Records Unveils the Worlds Fastest Graphics Memory Chip Samsung Electronics and Yahoo! Form Strategic Alliance Develops Unique All-in-one DVD Player Developed world's first 512Mb DRAM

Developed world's first 512Mb DRAM


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Samsung philosophy

At Samsung, they follow a simple business philosophy: to devote

their talent and technology to creating superior products and services thatcontribute to a better global society.

Every day, their people bring this philosophy to life. their leaders search for the

brightest talent from around the world, and give them the resources they need to

be the best at what they do. The result is that all of their productsfrom

memory chips that help businesses store vital knowledge to mobile phones that

connect people across continentshave the power to enrich lives. And

thats what making a better global society is all about.

Values

They believe that living by strong values is the key to good business.

At Samsung, a rigorous code of conduct and these core values are at the

heart of every decision they make.

People

Quite simply, a company is its people. At Samsung, were dedicated

to giving our people a wealth of opportunities to reach their full potential.

Excellence

Everything we do at Samsung is driven by an unyielding passion for

excellenceand an unfaltering commitment to develop the best products

and services on the market.

Change : In todays fast-paced global economy, change is constant andinnovation is critical to a companys survival. As we have done for 70 years,we set our sights on the future, anticipating market needs and demands so wecan steer our company toward long-term success.

Integrity

Operating in an ethical way is the foundation of our business.

Everything we do is guided by a moral compass that ensures fairness, respect

for all stakeholders


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Vision 2020

As stated in its new motto, Samsung Electronics' vision for the new

decade is, "Inspire the World, Create the Future."

This new vision reflects Samsung Electronics commitment to

inspiring its communities by leveraging Samsung's three key strengths: NewTechnology, Innovative Products, and Creative Solutions. -- and to

promoting new value for Samsung's core networks -- Industry, Partners, andEmployees. Through these efforts, Samsung hopes to contribute to a betterworld and a richer experience for all.

As part of this vision, Samsung has mapped out a specific plan of

reaching $400 billion in revenue and becoming one of the worlds top fivebrands by 2020. To this end, Samsung has also established three strategicapproaches in its management: Creativity, Partnership, and T alent.

Samsung is excited about the future. As we build on our previousaccomplishments, we look forward to exploring new territories, includinghealth, medicine, and biotechnology. Samsung is committed to being a creativeleader in new markets and becoming a truly No. 1 business going forward.

This new vision reflects Samsung Electronics commitment to

inspiring its communities by leveraging Samsung's three key strengths: NewTechnology, Innovative Products, and Creative Solutions. -- and to

promoting new value for Samsung's core networks -- Industry, Partners, andEmployees. Through these efforts, Samsung hopes to contribute to a betterworld and a richer experience for all.


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Financial performance


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Affiliated companies

Electronics industries

Samsung electro-MechanicsSamsung SDI

Samsung corning precision glass

Samsung SDS

Samsung networks

Samsung techwin

Samsung mobile display

Samsung digital imaging

Financial Services

Samsung Life Insurance

Samsung Card

Samsung Securities

Samsung Investment Trust Management

Samsung Venture Investment

Machinery and Heavy Industries

Samsung Heavy

Industries Chemical Industries

Samsung Total Petro Chemicals

Samsung Petro Chemicals

Samsung Fine Chemicals

Samsung BP Chemicals

Other Affiliated Companies

Samsung C&T Corporation

Samsung Engineering

Cheil Industries

Samsung Everland

The Shilla Hotels & Resorts

Cheil Worldwide

S1 Corporation ,Samsung Medical Centre ,Samsung Human ResourceDevelopment Centre Samsung Economic Research Institute


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Samsung Lions

The Ho-Am Foundations

Samsung Foundation of culture

Samsung Welfare FoundationSamsung Life Public Welfare Foundation

ManagementPresident & CEO of Samsung Electronics Co LtdMr . GeeSung

Choi

President of Samsung South West Asia Head QuartersJung Soo Shin

Board of Directors

Yoon Woo

Lee Gee

Sung Choi Ju-

Hwa Yoon

Dong Min

Yoon Chae

Woong Lee In

Ho Lee

OhSoo Park

Capital Structure

Classification 2007 2008 2009

Capital 895 898 898

Loan-Connection 23466 17655 16432

Loan-Banking 5755 5101 6112institution-Equity

Dividend 887 1563 834

Payment Interest 215 170 218

Profit Surplus 24416 30577 37369


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PRODUCTS AND SERVICES

Samsung Refrigerators

French DoorMassive storage capacity on the inside, with a slim profile on the

outside and the most advanced conveniences built in, Samsung French Doorrefrigerators raise the bar on style, efficiency and modern living.

There are two models available. They are:-

1.RF67DEPN2.RF62NEPN


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3.Side by sideAll the space you need to stock up on family favourites, throw a party,

or prepare a full-blown catered affair. Plus elegant design and efficient Twin

Cooling Plus make Samsung Side by Side refrigerato rs a fresh choice.

Thereare 11 products under this category.

3. Bottom Freezer

Don't sacrifice storage for space with Samsung Bottom Freezer

refrigerators. All your favourite foods are at eye level, so you can spend more

time findingwhat you're after and less time cooling your kitchen. There are two

productsunder this category which are as follows:-

1.RL62SBTS

2.RL41WCPS


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4. Frost Free

Now, enjoy a delicious, crunchy sound in every bite! The new Samsungrefrigerators come with Unique Moisture Control Technology lock in thenatural freshness of fruits and vegetables keeping them fresh and crunchy forlonger. So, go ahead and relish the crunchy freshness, just bite into someFrrrrunch!There are 25 products matching under this category.

Direct Cool

Five Star rated direct cool freshtech ultima Refrigeratorsanexclusive range of refrigerators that incorporates amazing technology

innovation design to enrich your world. There are 10 products matchingunder this category.


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Air Conditioner

1. Split Air conditioner

The interior design of your home adds a lot to persona comforts and

appeal , Since the Air Conditioner is a large part of that interior, Samsungprovides you with a variety of air conditioners with stylish, sophisticateddesign, while paying attention to high performance and health. Samsungs AirConditioners represent cool, clean, healthy freshness in everyday living. Thereare 32different product variants for this kind of air conditioner.


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2. Window Air Conditioner

Welcome to cool, clean, healthy and fresh world of Samsung WindowAir Conditioners. Created to provide utmost comfort in the hottest ofweather, Samsung Air Conditioners bring a cool, refreshing wave intoyour home and make everyday living a delightful and rejuvenating. Thereare ninevarieties of Window Air Conditioner.


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Washing Machine

The Ultimate Washing experience

The Super Clean, Ultra Safe and amazingly easy washing experiencewith Samsung Washing Machine.

Front LoadingSamsung front loading washing Machines incorporate a host of

futuristic innovation like Ceramic Heater. It provides you the convenience ofwashing clothes with technologically washing machine that understandswashing requirement of different clothes. There are 9varieties of washing

machine under this category.

2. Top LoadingPower-packed pure strength combined with the touch of gentle care.

Samsung realises this ultimate washing combination in its state-of-the-artWashing Machines. Its the ultimate careyour clothes need to keep lookingtheir very best.

3. Semi Automatic

Samsung Semi Automatic Washing Machines are speciallydeveloped forthe distinct Indian conditions and are perfect choice for the Indian women. These

technologically advanced machines incorporate Double Storm washing system

that removes dirt and dust from clothes, thereby leaving them clean. Fresh and

sparkling like new.


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Microwave oven

Samsung microwave oven, Faster, more spacious and more stylish than before.

1. Convection

Convection Microwave can be used to cook food which is crispier frominside as well as outside. It uses a fan and a heating element to create air flow

patterns inside the microwave oven. This ensures optimum browning of thefood in the fastest possible times, making it ideal choice for baking.

2. GrillGrill Microwaves can be used to cook food which is crispier fromoutside and juicer from inside making an ideal choice forsucculent kebabs and Tikkas.

3. SoloThe Samsung Solo is the choice for an all round cooking solution. Withuniform heat distribution, multiple power levels and a host of otherfeatures, the Samsung Solo is ideal for everyday tasks like defrosting,reheating and cooking.4. Smart oven

There are three variants of oven under this category.


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UA40F5000AR

Table view

SpecificationsProduct

LEDDisplay

40 Inch 1920 x 1080 Resolution

Audio

10 watts x 2 Sound Output (RMS) Dolby Digital Plus / Dolby Pulse DTS Studio Sound DTS Premium Sound Down Firing + Full Range Speaker Type

Input&Output Audio Out (Mini Jack) x 1ea Component In (Y / Pb / Pr) x 1ea Composite In (AV) x 1 (Common Use for Component Y) ea Digital Audio Out (Optical) x 1ea HDMI x 2ea RF In (Terrestrial / Cable Input) x 1ea USB x 1ea


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Eco

Eco Mark: Planet First Eco Sensor available

Weight

Set without Stand: 8.0kg Set with Stand : 9.5kg Package : 12.0kg

Feature

ConnectShare (USB 2.0) Movie (HDD) OSD Language: Local Languages User Interface: Single Auto Channel Search available Auto Power Off available Auto Volume Leveler available Clock&On / Off Timer available Game Mode available Sleep Timer available Basic Sports Mode Digital Clean View available Analog Clean View available Embeded POP available

Series

5 SeriesVideo

120 (NTSC) Clear Motion Rate Picture Engine: HyperReal Engine Dynamic Contrast Ratio: Mega Contrast Wide Color Enhancer (Plus) available Film Mode available Natural Mode Support

System

Ready DTV Tuner Analog Tuner available

Design

RHCM Slim 1 NNB Bezel Type Black Front Color


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Samsung UA40F5000AR Full HD LED TV

PRODUCT ID : 19089

Model No : Samsung UA40F5000AR Full HD LED TV

Specifications :

Product - LED

Series - 5

DisplayScreen Size - 101.6cm (40)

Resolution - 1920 x 1080

VideoClear Motion Rate - 100Hz

Picture Engine - HyperReal Engine

Dynamic Contrast Ratio - Mega Contrast

Wide Color Enhancer (Plus) - Yes


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Film Mode - Yes

Natural Mode Support - Yes

Audio

Sound Output(RMS) - 10 watts x 2Dolby - Dolby Digital Plus/Dolby Pulse

SRS / DNSe+ - DTS Studio Sound

dts 2.0 + Digital Out / DTS Premium Audio - DTS Premium Sound

Speaker Type - Down Firing + Full Range

SystemDTV Tuner - Ready

Analog Tuner - Yes

Input&OutputAudio Out (Mini Jack) - 1

Component In (Y/Pb/Pr) - 1

Composite In (AV) - 1 (Common Use for Component Y)

Digital Audio Out (Optical) - 1

HDMI - 2

RF In (Terrestrial/Cable Input) - 1

USB - 1

DesignDesign - RHCM

Slim Type - Slim 1

Bezel Type - NNB

Front Color - Black

Stand Type - Square

EcoEco Mark - Planet First

Eco Sensor - Yes

PowerPower Supply - AC100 - 240V 50/60Hz

Power Consumption (Max) - 106 watts

Power Consumption (Stand-by) - Under 0.3 watts

WeightSet without Stand (kg) - 8.0Kg

Set with Stand (kg) - 9.5Kg

Package (kg) - 12.0Kg

Accessory


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Remote Controller Model - TM1240

Power Cable - Yes

User Manual - Yes

Batteries (for Remote Control) - Yes

Mini Wall Mount Supported - YesVesa Wall Mount Supported - Yes

FeatureConnectShare (USB 2.0) - Movie (HDD)

OSD language - Local Language

Teletext (TTXT) - Yes

User Interface - Single

Auto Channel Search - Yes

Auto Power Off - Yes

Auto Volume Leveler - Yes

Clock & On/Off Timer - YesGame mode - Yes

Sleep Timer - Yes

Sports Mode - Basic

Digital Clean View - Yes

Analog Clean View - Yes

Embeded POP - Yes

DimensionSet without Stand (WxHxD) (mm) - 928.2 x 552.3 x 49.4mm

Set with Stand (WxHxD) (mm) - 928.2 x 612.2 x 235.0mm

Package (W x H x D) (mm) - 1,160.0 x 616.0 x 147.0mm

Samsung 5300 40 Fhd 3 Hdmi 2 Usb Smart Led


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Product description / spec

This EH5300 Samsung TV offers excellent Full HD picture quality delivering

you a crisp and clear experience. An ideal choice for internet TV for browsing the

web plus with an array of Samsung apps, you can explore YouTube and keep in

contact with friends and family using Facebook, Twitter and Skype. The 100Hz clear

motion rate technology makes this the perfect TV for films and sports.

Television picture quality:

Direct-lit LED TV Screen. Smart TV. Screen size: 40in (102cm). Resolution 1920 x 1080 pixels. Motion rate 100Hz.

Connectivity:

1 SCART socket, 2 USB ports and 3 HDMI sockets. PC input socket. Component video socket. Composite. Optical connection. Headphone socket. AV socket. Requires Wi-Fi dongle (sold separately). Ethernet connection. DLNA compatibility.


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Sound quality:

Dolby Digital Pulse sound system. 2 x 10 watts RMS power output.

Digital features:

Freeview HD digital tuner. Saorview digital tuner (Saorview can only be received in the Republic of

Ireland).

8 day electronic programme guide (EPG). CI+ slot.

Additional features:

Sleep timer. Child lock. Size of TV H55.1, W92.76, D9.3cm. Weight of TV 8.9kg (unpackaged). Size of TV with stand: H60.65, W92.76, D24.78cm. Weight of TV with stand: 10.9kg. Suitable for wall mounting 200 x 200 bracket.

Energy efficiency information:

Energy efficiency rating: A. On mode power consumption 55 watts. Off mode power consumption 0.3 watt. Annual power consumption 80kWh. Standby power consumption 0.3 watt. This product contains lead.


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Samsung EH5300 40 Inch Full HD Freeview HD Smart

LED TV.

Product description / spec

This EH5300 Samsung TV offers excellent Full HD picture quality delivering

you a crisp and clear experience. An ideal choice for internet TV for browsing theweb plus with an array of Samsung apps, you can explore YouTube and keep in

contact with friends and family using Facebook, Twitter and Skype. The 100Hz clear

motion rate technology makes this the perfect TV for films and sports.

Television picture quality:

Direct-lit LED TV Screen.

Smart TV. Screen size: 40in (102cm). Resolution 1920 x 1080 pixels. Motion rate 100Hz.

Connectivity:

1 SCART socket, 2 USB ports and 3 HDMI sockets. PC input socket. Component video socket. Composite. Optical connection.


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TABLE-1

TABLE SHOWING ECO FRIENDLINESS OF THE

RESPONDENTS

characteri

stics

No of

the

respond

ents

percnta

ges

1 Yes 100 100 %

2 No - -

Total 100 100 %

Analysis of the table:-

It is observed from the above table that the aggregate of the Respondents are

100% are eco-friendly.


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TABLE 2

Table showing occupation of the respondents

Sl .no occupations Number of

respondents

percentage

1 Business man 35 35 %

2 Student 05 05 %

3 Professional 20 20 %

4 Others 40 40%

Total 100 100

Analysis of the table

Analysis the above table indicates that 35% of the respondents are businessmen.

5% of them are students. 20% of them are professionals & remaining 40% of them are

others i.e. belonging to various other fields.


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CHART 2

The chart showing the percentage of occupation of the respondents who prefer

SAMSUNG LCD and LED

INFERENCE

It is observed from the above graph that the majority of the Respondents who

possess SAMSUNG LCD and LED

businessman

35%

student

5%professional

20%

others

40%

Sales


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TABLE 3

The table showing the monthly income of the respondents

Sl .no Monthly income No. of Respondents percentage

1 < 10,000 23 23 %

2 10,000-20,000 27 27 %

3 20,000-30,000 20 20 %

4 30,000 & above 30 30 %

Total 100 100 %

Analysis of the table

From the above table it states that out of 100 customers 230o of the respondents earn an

monthly income of 30000 therefore in

clear specify that who have purchased and use the SAMSUNG LCD and LED with ease.


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CHART 3

The below chart showing the monthly income of the respondents who preferSAMSUNG lcd and led tv

Inference :

The above graph exhibits that 23% of the respondents earn monthly income

Documents

Faraz Consumer Satifacion Updated