FAS

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Finance & Administrative

Services

Issue 28Spring 2019

IN THIS ISSUE

UPDATES & ACCOLADES

THANK YOU NOTES

ONE ON ONE WITH...

NEAL'S NOTES-3-

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SUSTAINABILITYCORNER

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NEW EMPLOYEE SPOTLIGHT

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Neal's Notes

When we think of sustainability, we often think of environmental sustainability, which many of us humans are at least beginning to value. If we think of sustainability more generally, Google might advise us that to be sustainable we should meet our present needs without compromising the needs of future generations. That’s a good start. So how do we sustain an organization? In particular, how do we sustain our university, especially in times of change—a changing society more broadly and a new university president more specifically? If we dig into this idea more through an Organizational Development lens, we can chunk organizational sustainability into a few big pieces: finances, people, and culture. We know having ample finances creates choices and that should be our gift to those that follow us: choices (and therefore, money). We can’t know what the priorities or circumstances will be 10 or even 5 years from now, but we know that healthy financial reserves and contingency funds will help address whatever the needs are at the time. Remember that although we’re not-for-profit,

we’re also "not-for-loss"—and financial sustainability is our obligation. Why do we need to take care of the people? I can’t remember who said this, but I repeat it so regularly it feels like mine: “Take care of the people, and the people will take care of everything else.” People of course do the work of the university—teaching, supporting, building, maintaining—everything. Perhaps more importantly, people are the culture of the institution: collaborative, caring, and courageous; industrious, intelligent, and innovative; and many other things you and others have observed to describe our culture. When discussing the coming leadership change, sustaining our culture is what I’ve heard as most important from across the campus. Sustaining our university, then, by sustaining our finances, our people, and our culture, is a big job—but whose is it? Who is responsible for meeting our present needs without compromising the needs of future generations? You guessed right: it’s up to us. We got this.

Neal HossV I C E P R E S I D E N T

Sustaining the University

UPDATES & ACCOLADES

W H A T H A S F A S B E E N U P T O L A T E L Y ?  

FAS NEWSLETTER - WINTER 20184

VPFAS In Case You Missed It: On February 21, the VPFAS Office

hosted a special breakfast event to recognize all those who participated in the FAS Holiday Giving Challenge . Between November 21 and December 31, more than half of FAS participated in a special project designed to contribute meaningfully to various needs throughout our community. This challenge was not a competition, but we wanted to give special recognition to the department or team that went above and beyond to make a difference. For our inaugural year, we recognized the Safety, Health and Sustainability and Integrated Risk Management teams, who organized a campus blood drive through theSan Diego Blood Bank with 100% team participation.

Thanks to their efforts, the Blood Bank collected 26 pints of blood (enough to save 78 lives) and provided several dozen meals to San Diego families during the holiday season. Not only did SHS/IRM do a great job rallying team support and participation, but they also put together a fun video to report the highlights of their project. Congratulations SHS/IRM teams!

Updates and Accolades

What We're Sad About: This spring, we will say goodbye to two VPFAS Office employees: Lindsey Cunningham and Brenda Martin . Later this month, Lindsey joins the California Council for Excellence as Director of Operations. A CSUSM alum, Lindsey began her professional career in our office in 2011 as a student assistant. As an Organizational Development Analyst, Lindsey led FAS's quality improvement programs, worked on countless initiatives to support our campus, and always made time to help others. We will miss Lindsey, but we are so proud of her!

From left: Katy Rees, Erin Fullerton, Gina Frasca, and Neal Hoss

Lindsey Cunningham

In May, Brenda will retire and join her husband in Florida. Brenda began her CSUSM career in 2005 in the Budget Office and moved to CoBA as Operation and Budget Analyst. She worked as Budget and Personnel Analyst for SJSU's University Police Department from 2014 to 2017 before rejoining FAS as Division Resource Analyst. Please join us in wishing Brenda well in her next adventure!

Brenda Martin

UPDATES & ACCOLADES

FAS NEWSLETTER - SPRING 2019 5

New Initiative: This fiscal year, we have launched many great initiatives for health and safety. One initiative SH&S has always wanted to create is the Safety Champion of the Year; However, we have so many engaged employees that picking just one a year is incredibly challenging! So instead we decided to select one manager and one staff member per semester, as nominations are provided.  The inaugural champion for managers this semester is Floyd Dudley . Since Floyd started as Director of Facility Services (FS), he has prioritized safety and has taken the health and wellness of his team to an extraordinary level. This has been demonstrated by our current OSHA 300 log metrics and the general attitude of safety throughout his team. As part of his leadership, Floyd has:

Safety, Health & Sustainability

VPFAS (con't.)

Embraced and supported the safety creed, "No job is so important and no service is so urgent that we cannot take the time to do our work safely."  Floyd encouraged the team to memorize the creed and provided supplies inscribed with the creed.Devised and enacted a plan to create a safety fair opportunity for his team in 2012. This led to a Safety Fair (2018) for all campus employees and provided an opportunity for representatives from other campuses' Facilities and Safety teams to participate. Today, SH&S supports the Facility Services All-Campus Safety Fair, which is held in June.Provided SH&S with 30-60 minutes once a month between to ensure the majority of regulatory required safety training is completed through the year.

What We're Excited About: In January, Julianna Goodlaw-Morris was honored as the recipient of this year's President's Award for Inclusive Excellence and Diversity. Her nomination reads:

". . .Juliana is determined and driven to find solutions to issues such as basic needs, affordability and access, health and wellbeing, reducing inequalities, and environmental catastrophes caused by climate change. This passion makes her work connecting sustainability and inclusiveness imperative to her personally and for our new CSUSM Sustainability Master Plan. As we prepare tomorrow's leaders to solve critical issues and build great communities, students must have a strong foundation in social justice, equity, and sustainability. Juliana refers to this work as 'Inclusive Sustainability." Congratulations, Juli!

While several other staff and managers assisted in the above accomplishments, Floyd has been the consistent factor through transitions in managers, leads, and staff to ensure these continue to be prominent for his team. This type of leader is essential to developing and inheriting a culture of safety on our campus. Please help us congratulate Floyd and thank him for his great work. And stay tuned later this semester for the announcement of the inaugural staff Safety Champion!

President Haynes and Juliana Goodlaw-Morris

UPDATES & ACCOLADES

6 FAS NEWSLETTER - SPRING 2019

CSUSM CORPORATION

What You Should Know: We have updated the CSUSM Gift Card procedure (effective March 1, 2019). Gift Card Request forms are now required for Sponsored Projects (85xxx) and require approval from the Office of Sponsored Projects (OSP). The Gift Card Request form and distribution log have also been updated. Requesters must distribute cards within 60 days of requesting, and distribution logs are due 10 days after distribution. We have also updated the Independent Contractor Packet to clarify the procedures for travel that is related to independent contractors. The packet can be accessed on our website, through the Policies, Procedures, and Forms page. We are continuing to transition some of our forms to DocuSign to improve processing efficiency. Please check our website to make sure you're using the most up-to-date forms! Scholarship payments to students using sponsored project funds now require OSP review/approval using a Scholarship Request Form before being routed to Financial Aid for processing. Once approved, we will forward the request to Financial Aid, who will then process the disbursement.

What We're Excited About: As of February 19, CSUSM has enabled Amazon through Campus Marketplace. This will enable us to simplify the purchasing process so ProCard holders can take advantage of a wider selection of products with competitive pricing. Business-specific benefits include free 2-day shipping on eligible Prime items, business pricing and quantity discounts, and access to a specialized business-only customer service team (call 888-281-3847). For more information, visit the Marketplace. Please help us congratulate Roman Lazcano, who was promoted to Buyer I. Way to go, Roman!

Procurement Operations and Accounts Payable

Distribution & Property Control Services We are very proud to report that Debbie Russo (pictured right), Mail Clerk, has been selected as March Employee of the Month! Debbie was nominated for being "a behind-the-scenes hero who ensures in her daily work the careful handling of University mail" and for being "a joy to work with.. .an outstanding representative of the CSUSM culture."

BUSINESS & FINANCIAL SERVICES (BFS)

Debbie, you are such a rock star! We are all so proud of you and happy you are being recognized for your awesome, considerate, thoughtful, and friendly customer service. Congratulations!

Debbie Russo

UPDATES & ACCOLADES

FAS NEWSLETTER - SPRING 2019 7

FACILITIES DEVELOPMENT & MANAGEMENT (FDM)

CSUSM CORPORATION, con't.Please help us welcome Mariana Rosales , who joined us in January as a student assistant in Business Operations! Mark Your Calendars: The Office of Sponsored Projects continues our monthly open forums to help spark conversation, exchange ideas, put names to faces, provide updates on new initiatives and plans, and solicit suggestions of ways we can improve our support. There are only 2 left: Thursday, April 4 and Thursday, May 2 , from 12-1pm in Kellogg Library, Room 3010. Snacks and drinks will be provided, but please feel free to bring your own lunch. Hope to see you there! Finally, we are excited to welcome prospective students and their families on Discover Day 2019 , which will be held Saturday, April 13. At this event, prospective students tour the QUAD and UVA and are able to sign up for Fall 2019 housing. The event draws thousands of students and families interested in CSUSM: last year, over 4,000 students and guests attended, with nearly 1,200 of the 1,583 prospective students in the group indicating an interest in campus housing.

Energy Management & Utility Services

In Case You Missed It: On Saturday, March 9, we hosted a Journey to Zero Waste table for Super STEM Saturday. The event is designed to introduce the science, technology, engineering, and math field to early learners in a fun, interactive environment. EMUS participates to help bring awareness to future students and their families about our campus zero waste goals. We continued our The Lorax theme from last year, providing yarn-adorned sunglasses and a photo booth set up with Dr. Seuss-themed colors and face masks. We also played a card game that asked, "Is it recyclable, or is it trash?" - and we were surprised how well some of the younger children did in the game! We gave away bookmarks with simple recycling-focused messages, paper flowers made from old Physics books, and wallets made from plastic bottles. Thanks to Stephanie Hebert for all her hard work and to our student assistants for their help in making materials and handouts for the event!

Scenes from this month's Super STEM Saturday event.

UPDATES & ACCOLADES

8 FAS NEWSLETTER - SPRING 2019

FDM (con't.)

Planning, Design & Construction New Faces! Please help us welcome Rayanne Weber , who joined the PDC team as a Project Manager earlier this month. Welcome, Rayanne!

Facility Services

What's Happening: Jack Houston initiated a new partnership with UCLA to develop a new building automation system specification. This partnership will allow us to leverage UCLA's experience and larger footprint to adequately plan for new building controls and plan for as-needed replacements. New Faces: We have continued to add expertise to our team, with Percy Morales joining us as an Electrician (December), Eulalia Pedro as a new Custodian (December), and Morgan Taylor , who recently joined us as a student assistant. Welcome to the team!

In Case You Missed It: We hosted our inaugural FDM Open House on Thursday, February 21, inviting all our campus customers to come out for a behind-the-scenes tour of the FDM shops and workspaces. Although we saw some heavy rains, the event was a success and we plan on scheduling another. Be on the lookout in the coming months! Need some work done? Please remember to utilize the webform to submit non-urgent work requests. The form is located on our website at https://www.csusm.edu/facilities/customerrequest/workrequest.html

FDM Administration

What We're Proud Of: Congratulations to BSEs Mitch Tran, Jimmy Nieves, Keith Munoz, and David Poole, who all completed a program to receive their Building Operator Certification. This is one of the leading training programs for building personnel and maintenance teams, and the certification demonstrates expert-level understanding of the fundamentals of building operations. Other training recently completed for EMUS and Facility Services between January and March includes Back Safety Parts 1 and 2, Electrical Safety, and Slips, Trips, and Falls. EMUS has developed an apprenticeship curriculum and program guideline for a new classification of ACR mechanic. The program will prepare new apprentices with a focus on refrigeration and building controls.

What We're Proud Of: Please help us congratulate Amber Perez (pictured left), who was named CSUSM Employee of the Month for March! Amber was recognized for her "innovative thinking, emotional intelligence, and collaboration," as well as an "[unparalleled] dedication to success and continuous improvement" and excellent leadership skills. Thanks for all you do in FDM, Amber!

Amber Perez

UPDATES & ACCOLADES

9FAS NEWSLETTER - SPRING 2019

OFFICE OF HUMAN RESOURCES (OHR)

Last fall, members of the OHR management team led a cohort of 18 participants, including 5 FAS leads and managers, through a 2-day Principles of Supervision workshop. The workshop guided current and emerging leaders through 5 management modules: managing yourself, managing relations, developing direct reports, managing performance, and guiding/organizing work. We plan to offer the workshop again this calendar year, so keep an eye out for future announcements! A Friendly Reminder: The annual review period for non-probationary bargaining unit employees is soon coming to an end (April 1, 2018 - March 31, 2019). This is a great time for all employees to reflect on the past 12 months and identify accomplishments as well as areas for growth/development for the upcoming year. Completed evaluations for Represented Employees should be submitted to OHR no later than Friday, May 24, 2019 . To help you in this process, Labor & Employee Relations is offering several informational workshops. Please log in at csusm.edu/etc to register for one of the sessions below:.

What We've Been Up To: This year, strong winds and rain didn't keep the Human Resources team from continuing our tradition of hosting the annual Valentine's Day event. CSUSM employees were provided an opportunity to recognize colleagues throughout campus by completing hearts of appreciation. Over 300 hearts were filled out! As a special treat this year, OHR staff hand delivered boxes of delicious chocolate along with these personalized greetings all around campus. Rain or shine, we were excited to get out on campus and show our appreciation for all our wonderful CSUSM staff and faculty!

Payroll Services

What We've Been Up To: In January, we sent out 1,040 personalized Total Rewards Statements electronically to all active staff, MPPs, and tenure-track faculty for the second year in a row. The Total Rewards Statement was developed specifically for CSUSM employees to share information about salary and benefits. Each statement provides details about employee- and employer-paidcontributions as part of an in-depth look at the University's total financial commitment to employees. Are you in the market for a professional change? Payroll Services is recruiting for a Payroll Technician to join our fabulous team. Anyone who loves crunching numbers and has strong attention to detail is encouraged to apply!

Speaking of Evaluations.. . The Chancellor's Office recently clarified that MPP evaluations must be completed and on file with Human Resources by June 30. All managers should have received an updated evaluation schedule, including associated process changes. Individual lists of MPPs who are due for an evaluation will be sent to each manager by the end of March. Completed evaluations should be submitted to OHR no later than Monday, June 24, 2019 . As always, please contact us with any questions or concerns about the performance review process for staff or MPPs.

For Non-Supervisory Staff For MPPs and Lead Workers

Tuesday, March 19, 2:30-4pmTuesday, April 9, 2:30-4pm

Thursday, March 21, 2:30-4pmThursday, April 11, 10:30am-12pm

*All training sessions held in Kellogg 3010.

UPDATES & ACCOLADES

UNIVERSITY POLICE (UPD)

FAS NEWSLETTER - SPRING 201910

PARKING AND COMMUTER SERVICES (PACS)

What We're Proud Of: Please join us in congratulating Kelly Steele, who was recognized as Employee of the Month for February! Kelly was recognized for her stellar customer service, including her collaboration with other divisions and departments on campus to roll out the virtual parking permit program and train employees in the process. For her efforts, Kelly was described as "thoughtful, helpful, and impactful...a true campus partner." Congratulations Kelly on this well-deserved recognition!

What We've Been Up To: On January 22, UPD held a "Welcome Back" BBQ at the UVA for residents returning for the Spring semester. Also in January, UPD received the "Most Valuable Rookie Agency" award from the Law Enforcement Torch Run, which is organized by the Southern California Special Olympics. UPD has supported this organization by participating in fundraising events like the Southern California Law Enforcement Torch Run and Tip-A-Cop. On February 26, UPD held one of our monthly Coffee with a Cop events on campus. Officers engaged with campus staff, students, and faculty to share information on UPD's services and resources. Thanks to all who attended!

From left: UPD officers interact with students and staff during February's Coffee with a Cop (left, center); Officers participate in the UVA Welcome Back BBQ for student residents.

Kelly Steele

Elle McFarlandAccounts Payable Tech (Accounts Payable) 

At which store could you max out your credit card?Carter's (baby store)! If all the superheroes went to war against each other, who would you root for? Thor If you could spend a day with any famous person (alive or dead), who would you pick and why?Cardi B! Okkuuuuuurt!

Elle joined the BFS Accounts Payable team on January 7, 2019.Welcome, Elle!

Atziry Valenzuela MaciasStudent Assistant (OHR)

Atziry joined the OHR team on December 11, 2018. Welcome, Atziry!

Best advice ever given or received:"To know where you're going, you must never forget where

you came from."

You just won the lottery but have to spend all your winnings on one thing. What do you buy?

I'd spend it all on my parents. A new house, or their favorite cars or luxuries they couldn't get for themselves.

One random fact about you:

I broke my arm 3 times in 3 consecutive months.

New Employee Spotlight

12 FAS NEWSLETTER - SPRING 2019

New Employee Spotlight

Rayanne WeberProject Manager (PDC)

Rayanne joined the PDC team on March 4, 2019. Welcome, Rayanne!

At which store could you max out your credit card?Mary's Tack and Feed

Best advice given or received:

"If there's no struggle, there's no progress."

You just won the lottery but have to spend all your winnings on one thing. What do you buy?

A villa in Tuscany with a vineyard and equestrian facilities

City or countryside?BOTH! I love the country - wide open spaces are good for

the mind/soul. But there's also nothing like NYC!

Andrew KramerStudent Assistant (Fiscal Services) 

Andrew joined the BFS team on February 11, 2019.Welcome, Andrew!

One thing you've crossed off your bucket list?Having a massive ice cream sandwich If you could live forever at one age, what would it be?30 What slogan or theme song could represent your life?"Sharp Dressed Man" What's the last show or movie you loved?Spiderman: Into the Spiderverse

FAS NEWSLETTER - SPRING 2019 13

New Employee Spotlight

Eulalia PedroCustodian (Facility Services)

Eulalia joined the FDM team on December 17,  2018. Welcome, Eulalia!

If you could only eat one meal for the rest of the month, what would it be?

Enchiladas with green sauce

You just won the lottery but have to spend all your winnings on one thing. What do you buy?

A car dealership

Worst gift ever received:A pink teddy bear. I hate pink.

Mariana RosalesStudent Assistant (CSUSM Corporation)

Mariana joined the CSUSM Corp team on January 22, 2019. Welcome, Mariana!

Favorite song on your current playlist:"You Say" - Lauren Daigle If you could only eat one meal for the rest of the month, what would it be?Sushi City or countryside?I would prefer countryside - more at peace and I enjoy nature and scenery!

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New Employee Spotlight

Jenna DotsonStudent Assistant (SHS)

Jenna joined the SHS team on February 11, 2019. Welcome, Jenna!

At which store could you max out your credit card?

Sprouts or Amazon

If you could only eat one meal for the rest of the month, what would it be?

Chicken wings from Plant Power!!!!!

You just won the lottery but have to spend all your winnings on one thing. What do you buy?

Mason jars

Random fact about yourself:I'm in love with being outdoors!

Morgan TaylorStudent Assistant (Facility Services)

Morgan joined the FDM team on January 4, 2019. Welcome, Morgan!

If you could live in any other era/decade, which would you pick?The 1920s - it was such a fun decade full of great music and dancing and dramatic social change, especially for women. One interesting fact about your hometown:(Temecula, CA) The city of Temecula has 38 wineries! Random fact about yourself:I was born in New York.

Have you recently joined FAS (within the last 6 months)? We want to get to know you!Contact the VPFAS Office at x. 4950

or email lrankin@csusm.edu for a link to take a New Employee Survey today!

March marks Water Month and that means the world turns its attention towards the 750 million people who lack access to safe water, and 1.8 billion people who use a source of contaminated drinking water.

Want to know how YOU can make a change in your daily life to conserve water and support campus efforts?  Here are 3 tips to help you become a water hero.

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Save the Drop. Take shorter showers, turn off sprinklers when it rains, and get rebates from WaterSmart San DiegoAttend Water-Related Events. WaterSmart San Diego has myriad water-related events and activities where you can learn how to create water efficient landscapes at home or learn how to compost.Educate Yourself on Drinking Water. Bring your own bottle and skip the single-use disposable plastic bottles. A common misconception is that bottled water is safer to drink than tap water, but public water systems are strictly monitored and regulated. In San Marcos, Vallecitos Water

by Juliana Goodlaw-Morris

District performs thousands of tests each year to ensure safety.

And for your convenience, CSUSM has 35 filtered and chilled water refill stations in every building so you can easily fill up your reusable water bottles.

I know we have had a lot of rain this winter, so you might be asking, "Do I really need to conserve water?" Just remember: as quickly as the rains come, so do the droughts. It is best to instill water conservation practices in all aspects of our lives in California, since water is life and we never know when the next drought will come.

In the meantime, enjoy what the rain has brought us: a superbloom across the state! If you are looking for a fun weekend activity, check out some amazing wildflowers across southern California.

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For more information on CSUSM's sustainability goals and practices, contact Juliana Goodlaw-Morris, Sustainability Manager, at jgmorris@csusm.edu.  

Sustainability Corner

Become a Water Conservation Hero

Foster a Culture of Sustainability

Our division continues to focus our efforts and resources on five strategic objectives (pictured above). We'll accomplish those as we adhere to three core "P.A.W." values: Pursue learning and growth, Act with professionalism, and Work hard, have fun.   This month we'll tackle the final Strategic Objective,"Foster a Culture of Sustainability." Our campus is an active leader in sustainability and we have a fantastic record of best practices in sustainability and conservation. The term sustainability comes from the Latin sustinere (“to hold, maintain, or support”) and informs our definition of this objective: “...meeting our present needs without compromising future generations' needs by ensuring we have a vibrant, healthy environment, a strong social

justice approach, and a resilient economy." This objective is based on the 3 primary dimensions or “pillars” of sustainability: environmental, social, and economical. These 3 pillars are in constant interaction and must be in harmony if a society, community, or institution is expected to thrive long term. For CSUSM, the Environmental pillar focuses on reducing our carbon footprint. The Social pillar focuses on treating employees fairly, having quality recruitment, retention, and engagement strategies, being a good neighbor and community member, and finding ways to give back to our community. The Economic pillar includes components such as compliance, proper governance, and risk management that ensure CSUSM is profitable and successful but that we do not prioritize profit above all else.

Use your role to add value. Universities are significant drivers of regional economic growth, providing job opportunities, partnerships for services, and relationships that make the area an attractive place to live. That means your role at CSUSM is especially important. What you do and how well you do it impacts the overall value the University adds to our community and our region.Consider the environment. We must do our part in sustaining our environment for future generations. Each of our newsletters includes a Sustainability Corner with tips from our Sustainability Manager on helping to avoid the unnecessary degradation of our natural resources and ecosystem. How do you incorporate sustainable practices in your daily life and in your role at CSUSM?Consider others. It takes all of us to make a community, and all of our voices are important. When making decisions for your team, consider all those that will be impacted by the potential outcome(s). Build consensus and a stronger sense of community by listening to the concerns and issues of others and working together to reach solutions.

Strategic Objective of the Month

So how can you help foster a culture of sustainability at CSUSM? Here are 3 practical ways:

Our first interview of 2019 highlights Cal Kidd, a Building Maintenance Supervisor who has worked his way to management-level positions in two careers spanning almost four decades. Hear from Cal what it takes to ensure CSUSM sustains success for the long term.

before I came here and he gave a recommendation for me. At the time, the only position open was a custodian job, which I accepted. I held that job for approximately seven months. And then I applied for a Facility Worker I job and was accepted. I'm the kind of guy that likes to strive to keep going up the ladder, so I went from Facility Worker I to Facility Worker II to Maintenance Mechanic, and currently a building maintenance supervisor. So I’ve seen that if you have the desire inside to advance, the opportunities are there. What were your first impressions of the campus?Well, it was obviously smaller than it is now. And I still remember thinking the first week, “I'll never get to know this place.” Especially when I came into Craven. [The building] was such a jumbled mess, I said, “I'll never find my way out of this building!” It’s had remodels done since then and it’s changed quite a bit, but to a new person coming in, Craven can be quite confusing as far as where you’re at and where you’re going. So I'd say walking the Craven building was my biggest challenge when I first came here. What did you do before you came to CSUSM?Where do I start? I was born and raised in Virginia, and by the time I graduated high school, the Vietnam War was going on. So my thought was, “I know I'm gonna get drafted." So instead of being drafted, I wanted to join the military. So I signed up for a four-year tour with the United States Marine Corps. I went through basic training at Parris Island in South Carolina, then some artillery-type training in North Carolina. Then I was sent to San Diego for Morse Code training for 32 weeks. And

then I was sent to Camp Pendleton for radio operator training, and that was 8 or 12 weeks or something like that. Then I went to Vietnam, and I was there for a year as a radio operator in a tank battalion. We were stationed 10 miles outside the demilitarized zone, or DMZ as it's called. And that was quite an experience. We pulled into Quang Tri and then went a little bit past it, where we were told, “This is where we're going to make our camp, boys!” But there was nothing there. Just a big, open field and a river out in front of us. So we went to work getting that camp ready. It took us seven weeks straight of working seven days a week, because we had communication equipment that had to actually be buried underground, with a big dome over the top of it that had antennas sticking up so we can communicate. Then we had bunkers out front that we had to man at night against ground attacks. And then once we got the base established, they brought in an airfield behind us for helicopters and planes to land on, and the Air Force showed up. We Marines were sleeping in huge tents that hold 20 guys on cots, with mosquito nets so bugs don’t bite you throughout the night. Then when the Air Force moved in not too far from us, we got to see how they lived. They had these nice little huts with only 2 beds, and they had nice mattresses, TVs, radios, the whole thing. We thought, “Wow, this is how they live?” But, you know, as a Marine, the expectations were different. We were there to fight, to do the hard work. But I enjoyed being in the Marine Corps, and fortunately, I made it back from

CAL KIDD

One on One With...

What do you do at CSUSM and what brought you here?This is my 14th year at Cal State San Marcos, and actually two things brought me here. One was that my wife (Margie) worked here. She's been here 20 years this year. And then I knew another person who worked here – a locksmith named Mike Treadway. I knew him

returned to southern California to supervise managers in downtown LA, then Anaheim. And then I retired after 25 years. Pac Bell was trying to downsize, and their name was changing to something else that would become AT&T, and they offered about 3,000 managers a chance to retire without penalty. So it worked out for me to take that opportunity. I’d met Margie at Pac Bell. We both worked there. And we’d gotten married. And we retired the same time. But she came here and she kept bugging me, “How come you don't just apply to the University?” So I did, and now we're working together again. What was it like to transition from management to a regular staff position again?It was a blessing. Because when I left Pac Bell I’d told my wife, Margie, “I’m never putting on a suit and tie again.” It wasn’t for me. I was a manager for the last 17 years I was at Pac Bell, and I was ready to go. What's a typical day like for you?I currently supervise 10 employees: 2 carpenters, 2 painters 4 maintenance mechanics and 2 facility workers. My job is almost all computer based. Daily, I get work orders coming over from Work Control – anything from “I need a paint job” or “I need a whiteboard hung” to “My clock’s not working.” My job is to look at my employees and determine who's best qualified to do this particular job, order the materials and equipment so they can do the job right, and then monitor the timely completion of the work. Some days I get 15-20 work orders that come through, so we stay busy. What's the best part of your job?The best part is I love coming to work here. And I work with good people. I'm successful because there are good people that work for me. We respect each other and that makes the job very enjoyable. And we have good managers, a good director, a good AVP, and they all respect my hard work and I respect what they do also. What do you like about FAS?I like our leader, Neal Hoss. I think he's a super guy. I think the one thing that impressed me about him was when I first came here. He was our VP at that time

Vietnam. Some of my friends did not. One of my most vivid memories of that time is going on patrols out to the jungle. Twice a day we’d go out in groups of 12 that we called a squad and look for enemies and make sure the area was secure. One morning we sent out a group of 12 guys and they never came back. Well, there was one guy that did make it back. I saw him trying to climb over the barbed wire fence to get back into the camp. He didn't have his helmet, his jacket, his rifle, or anything. He was just running, just trying to get back over. We were able to pull him back over to safety, and he told us they were attacked and the other 11 were still out there somewhere. So we got groups of like 100 Marines to go out to look for them. We found 10 of them dead and we brought them back, but one was still missing. He was a radio operator, which is what I was. So we got another group of a hundred and went out again and found him a bit further away. He’d been blown to bits. It wasn’t a pretty war. But there was camaraderie between the Marines. The group I was in, we were very tight knit because you never knew what was going to happen the next day. When I came back to the United States, it was kind of like shell shock. I was 20 or 21, and I came back from all that and it was just like nobody even cared. But I had to assimilate back into life like I was never gone. So I applied at several places, and actually had job offers from the Post Office and Pacific Bell. And I worked at Pac Bell for 25 years. It was a good career. Lots of opportunities. I was hired as a telephone installer/repairman, and I thoroughly enjoyed that job. As time went by I was pegged as someone with potential for management. That was quite a change for me. I’d been used to being outside and climbing telephone poles and doing repair-type work, and now I had to transition to an inside office. It took like 6 months to get used to it and not feel cooped up. But I adjusted and I did quite well. I got the opportunity to move to San Francisco and work on the VP’s staff, then to supervise first-level managers and their craftsmen. I had an office in Hayward with satellite offices in San Jose and Oakland. After five years, I

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also, and I introduced myself to him. And probably a year or two later he saw me and he goes, “Hey Cal.” How did he remember that? I knew then I was in a good division. What advice would you give someone considering a job at CSUSM? I would tell them to understand that it's a great opportunity. It’s an honor to work here. When people ask where I work, it’s the greatest thrill to be able to tell them, “I work at California State University San Marcos.” It's pretty unique to be part of a university with the culture that we have here. It’s our own little world, and I just take great pride knowing I work here. How do we sustain that culture while embracing change to ensure success for CSUSM in the future?I think we're already successful. We’re a growing university – and that’s more than some other institutions can say. And people who come to our campus always compliment our beautiful grounds. That’s a tribute to the employees we have and the management that embraces the culture of the University. And we want to maintain that to be the best campus that we can and to keep growing. The campus looks different today than it did when I got here, and 10 years from now, it won’t look like it does today. And that means we need to embrace change and keep up with the growth. But we also need to have processes in place to ensure that we can sustain growth into the future, both on the campus and in San Marcos. One way to do that is to keep providing the best customer service we can. The philosophy that my group has is that we need to exceed our customers’ expectations every day. That’s how we like to operate. If we continue doing that in the future, it can lead to nothing but success. And to do that, we need to make sure we keep hiring the best and most qualified people to work here. Special, caring individuals who love what they’re doing and are focused on being the best they can be. If we surround ourselves with those kind of people, we’ll always be successful.

IT 'S THE GREATEST THRILL TO TELL PEOPLE I WORK AT CALIFORNIA STATE UNIVERSITY SAN MARCOS.

If you know a team member with a memorable story or unique point of view to share, please email vpfas@csusm.edu or call (760) 750-4950.

Thank You Notes

Thank you VIRGINIA BERMAN and the PROCUREMENT TEAM for your ongoing partnership, collaboration, and hard work!-Therese Jackson Thank you SAMUEL SOLIS and ANDREA HERNANDEZ for your support with updates to our websites. Andrea, your OU Campus learning speed has been truly impressive and so very helpful!-Therese Jackson Thank you VANCE KEKOA for your expertise in environmental health and safety and your seemingly innate ability to share this knowledge with others in a manner that thoughtfully and enthusiastically engages them in making the connections necessary to promote good practices and safe behaviors.-Therese Jackson Thank you SANDRA BASAVE for your amazing organization skills and foresight. You keep Energy Management & Utility Services running smoothly.-Stephan Holbrook Thank you KERRY STEIN and VIRGINIA BERMAN for your help on developing and issuing the Custodial Services RFP. Much appreciated!-Brittani Brown Thank you LISA MCLEAN and MELINDA SWEARINGEN for being awesome facilitation partners during our recent Principles of Supervision workshop. Couldn't have done it without you!-Marianne Wall Thank you ROSA SOLORIO for all the wonderful work you do in Craven Hall. You say "Hi" and always have a smile on your face. You are always working hard and it shows in the beauty of our building. Thank you, Rosa!-Cai Steffler

Thank you EVE MCDONALD for everything you do to support the SHS and Integrated Risk Management teams! I especially appreciate your positive attitude, enthusiasm for absorbing new information, and ability to get things done. So glad you're here!-Therese Jackson

Thank you to our Locksmith Team, JOHN ADAMS, DOUG PILIEN, and MICHAEL TREADWAY for helping SHS find a key to a locked emergency gas shut-off valve at our Temecula campus. No one had the key, but you were able to manufacture one, which gave us needed access to the shut-off valve.-Cai Steffler Thank you ANDREA HERNANDEZ for all the wonderful help you are to our office. You have assisted me with many projects from the Smoke and Tobacco Free campus initiative to a presentation I am working on for a CSHEMA conference. You do outstanding work and I could not have done this without your support. Thank you Drea for being a huge support to all of us in SHS.-Cai Steffler Thank you PAULETTE RENFRO for your infectious smile and caring demeanor that make everyday work so much brighter. You are an asset to FDM and I appreciate your willingness to take on new tasks and collaborate with other team members. Your hard work is very much appreciated.-Jennifer Martin Thank you KATIE AHMUTY, STINE VEDVICK, and MORGAN TAYLOR for your hard work every day. Your ability to seamlessly take on projects with all of our Facility Services shops as well as other departments within FDM amazes me. I appreciate your flexibility and eagerness to continue learning. We are lucky to have you three.-Jennifer Martin Thank you LINDSEY CUNNINGHAM for always being willing to lend an extra hand to a project. You will be greatly missed.-Juliana Goodlaw-Morris Thank you JUSTIN COX for always being willing and able to help answer questions or direct folks to the proper people. You are efficient and timely, and I appreciate your support.-Juliana Goodlaw-Morris Thank you to KARLEEN MILLER and MICHELE LAURENZANA (FSO) - I can't say enough about you. Distribution & Property Control Services needed a query revision and a new one for Property, and you completed them in a flash. Everyone at FSO is so awesome to work with and so fast with your turnaround time. Great work! Thank you so much!-Valissa Middleton

Thank You Notes

Thank you COURTNEY TAMONE for your assistance in our department employee recruitment. You made the process so easy for us! We applaud and appreciate you for your help!-Robert Williams Big shout out to LOUIS ADAMSEL - what a great addition to our team! Thank you for your desire and willingness to take on new tasks and excel with them! -Robert Williams Thank you ANDREA MARTINEZ for all you do for UPD. It's not an easy task but you do it so seamlessly!-Robert Williams Thank you MITCH TRAN for your efforts as our ACR mechanic, particularly in overseeing the repair of one of our chillers. You have a stellar attitude and a level of expertise we've come to rely on within our team. You have quickly made yourself an invaluable member of EMUS. -Lindsey Rowell Thank you DAVE RODRIGUEZ, our lead BSE. You have taken on so much new responsibility in the last year, including the daily management of our central plant. You are one of the most reliable employees I've had the pleasure of supervising, and your dedication to CSUSM is unparalleled. -Lindsey Rowell A big thank you to STEPHANIE HEBERT, not only for your tireless work to help us achieve our Zero Waste by 2025 goal, but also for taking on involvement with Super STEM Saturday for the second year in a row. You have been working extra hours to prepare and you single-handedly developed your entire program for the event.-Lindsey Rowell Thank you MARIA FROEHLE, ANTHONY GONZALEZ, and ROMAN LAZCANO for all the effort and collaboration put into the scope developments for this year's FDM RFPs. Your ability to see things from a different perspective and catch those fine details is part of what makes your role to campus so important. Thank you!-Amber Perez Thank you MIKE GECK for always helping us find a better way. And better yet, your excitement to bring us new solutions to efficiency makes our growth as a department that much more fun! You are the secret to our strides.-Amber Perez

Thank you LINDSEY CUNNINGHAM for helping redesign our department's website. You took all of our requests and made the changes so quickly - we can't thank you enough.-Valissa Middleton

Thank you VERONICA OHM for making our FDM Open House a success! Although we all put in our own efforts and special touches, you bring visions to life!-Amber Perez Thank you LINDSEY CUNNINGHAM for all you've done to support me and this office over the 8 years you've been here. We've watched our kid grow up, get 2 degrees, save a life, travel abroad, and become a dog mom. Thank you for always making fun of me for being old - that I will really miss the most. (You know what face I'm making now. I'm sure it's the face you will miss the most. And now I know what face you're making...) I will miss you like crazy, but I plan to call you constantly for iPhone help, iPhone cover help, computer help, monitor help, Excel help, Word help, PowerPoint help, Adobe help, and to discuss possible morning trips to Starbucks or the Cart for a pastry, to discuss lunch options (at 10am sharp), to review said lunch options after consumption, to debate afternoon snacks, commiserate how sick we feel after said afternoon snacks, discuss sparkling water taste tests, to complain that it feels like 5pm at only 1pm, and to talk about lunch the next day. Wishing you the best of luck in your new job, but you don't need it. You got this. Promise. Come visit anytime, as long as you bring food (please pre-check to see what we're craving that day).-Candace Bebee Dearest LINDSEY CUNNINGHAM, "thank you" is an understatement.  It has been a joy to watch you progress from a talented and promising student assistant to a dedicated, well-respected and sought-after professional.  Thank you for all you have done to foster and grow our quality improvement programs, being the Survey Queen, organizing our office with some crazy projects that we have thrown at you, taking on the never-ending madness AKA policies, doing the major overhaul of FAS web sites, and basically saying yes to whatever we have needed.  I’m going to miss you immensely as a colleague and a dear office mate.  I’m so proud of how you have grown and seeing what you’ll be taking on to lead California’s Baldrige programs with the California Council for Excellence.  Wishing you the best with a promise to steal you back into the CSU when the time is just right!-Katy Rees Thank you GINA FRASCA and the entire SHS TEAM for your countless hours of hard work the past few weeks on preparing for the upcoming audit, making the Super STEM event a success, and providing support to the campus community during the many days of rain, to name a few things.  I appreciate you all!-Katy Rees Thank you ERIN FULLERTON for your incredible work on reworking some complicated policies and practices as a special assignment.  I know these projects have been complex, and you have handled them beautifully.-Katy Rees Thank you BRENDA MARTIN for shepherding the FAS Division budget the past couple of years, and taking many worries and tasks off my plate.  It has been a pleasure to work with you.  Wishing you all the best in your well-deserved retirement!-Katy Rees

FAS NEWSLETTER - SPRING 201920

Upcoming Events

Wednesday, March 27FAS Division Meeting Monday, April 1Campus Closed: Cesar Chavez Day (Observed) Tuesday, April 2Coffee with Neal Hoss

Tuesday, April 9Campus Retirement Celebration for President Haynes and Jim Mickelson Thursday, May 9Coffee with Neal Hoss Friday, May 17-Sunday, May 19Commencement