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RYP E P P E R D I N E I N F O R M A T I O N T E C H N O L O G Y

M O N T H L Y R E P O R T

Table of Contents

Leadership....................2

Partnerships..................4

Security Tip of the Month &

Upcoming Events.........4

Faculty Spotlight..........6

Did you know...?..........6

Updates........................7

Benchmarks &

Accountibility...............8

Information Technology

Pepperdine Help Desk

Available 24/7

(310) 506-HELP or

(866) 767-8623

IT Website

community.pepperdine.edu/it

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INSIGHT | FEBRUARY | 2013

F E B R U A R Y / 2 0 1 3L E A D E R S H I PTechnology and Learning Faculty Conference: Transforming the Way We TeachOn Wednesday, February 13, 2013, nearly 90

people representing all Pepperdine schools at-

tended the 2013 Technology and Learning Fac-

ulty Conference at the West Los Angeles Cam-

pus (WLA). This half-day conference showcased

Pepperdine’s own faculty sharing their experi-

ences using technology to enhance learning in

their classrooms.

Pepperdine faculty speakers included Dr. Jim

DiLellio, Graziadio School; Dr. Stella Erbes, Seav-

er College; Dr. Charla Griffy-Brown, Graziadio School; Dr. Owen Hall, Jr., Graziadio School; Dr. Doug Leigh,

GSEP; Dr. Bob McQuaid, Graziadio School; Dr. Margaret Riel, GSEP; Dr. Milt Shatzer, Seaver College; and

Dr. Robert Williams, Seaver College. Cognitive psychologist Michelle D. Miller, Ph.D., from Northern Arizona

University, who specializes in memory and memory encoding was the keynote speaker.

Topics ranged from exploring the realm of learner analytics and examining what determines student suc-

cess; canvassing the benefits of strategic faculty alliances across the globe; to demonstrations of specific

technologies that are currently available to faculty to use in their teaching.

“I attended all the hands-on sessions,” said a faculty attendee. “They helped me to understand

how I can use the technology to enhance or supplement my classes.”

“Interaction with other faculty was most valuable,” said another faculty participant. “I suggest more time

between sessions for those conversations.”

P E P P E R D I N E I N F O R M A T I O N T E C H N O L O G Y

M O N T H L Y R E P O R T

Attendees at the 2013 Tech Learn Faculty Conference

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INSIGHT | FEBRUARY | 2013

Transforming Learning Spaces

Steelcase, a company that designs furniture that promotes a more collaborative learning en-

vironment for faculty and students, was invited to showcase some of its furniture at the confer-

ence. Steelcase placed a Media:Scape unit in the library area of the WLA campus. The unit was

equipped with a high definition monitor and easy connectors for students to plug in and quickly

share content. The technology incorporated in the furniture and its U-shaped table make it useful

for group projects, presentations, or homework assignments. The images below show the Steel-

case furniture being used by a visiting group of students and their teacher.

Steelcase also transformed one of the conference meeting rooms with the collaborative fur-

niture. Faculty attendees got to experience the classroom setting with the moveable furniture

first-hand.

The furniture recieved mixed reviews from faculty. Some saw the furniture’s collaborative poten-

tial while others did not.

“I think it would be useful to have at least one classroom in each Seaver division that is equipped

with the Steelcase furniture.” - Faculty attendee

“The Steelcase furniture seems comfortable. Not sure it is that much better than whatwe now

have.” - Faculty attendee

To learn more about the 2013 conference, please visit http://community.pepperdine.edu/techle-

arn/events/conference/

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INSIGHT | FEBRUARY | 2013

ISO Partners with HR to Host Data Security Training Sessions for Faculty and Staff

In February, the Information Security Office (ISO)

partnered with Human Resources to host data secu-

rity skills training sessions for Pepperdine faculty and

staff.

The well-attended sessions covered data security

best practices at the University as well as provided

updated information on external compliance re-

quirements, University policy and new resources to

solve departmental information security challenges.

In March, ISO will partner with Finance to host the annual Information Security Briefings for Manag-

ers. To view the schedule and to sign up for a session, please visit Information Technology’s Training

Calendar at http://community.pepperdine.edu/it/about/events/

If you have questions about these meetings, please contact ISO at infosec@pepperdine.edu.

EIS Increases Efforts to Safeguard Restricted Data at PepperdineTeam members of the Enterprise Information Systems (EIS) department includ-

ing project leads Ryan Kim and Lisa Welch along with Rinn Dow, Kai Markow-

itz, and Carly Struna worked with the admissions offices from all five schools;

Seaver Financial Aid; and University Registrar to help better secure restricted

data at the University.

Secure File Upload Tool for PeopleSoft

The team helped implement a secure file upload tool, which allows staff to upload applications,

FAFSA records, test score records, and financial aid-related files into PeopleSoft. Prior to this tool, files

were stored on departmental shared drives for processing in PeopleSoft; this method of storing data

was not secure. This new process eliminates the need for files to be stored and accessed from shared

drives.

Removal of SSNs from Duplicate ID Reports

The EIS team also modified the Duplicate ID Report to exclude social security numbers from the

report and identify SSN matches via other means, thereby preserving the report’s utility. This report,

which is run monthly by the University Registrar’s office, identifies potential duplicate records in the

PeopleSoft Student Administration system and is shared with all schools for them to analyze and rec-

oncile as needed.

P A R T N E R S H I P S

Pepperdine staff and faculty learn about data security

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INSIGHT | FEBRUARY | 2013

L E A D E R S H I PIT Welcomes New Team Members to Pepperdine Community

Jason Gianni, Anytime Support

IT recently welcomed Jason Gianni to the IT team. Jason serves as a cli-

ent technology analyst for Anytime Support, where he assists faculty and

staff with all of their technology needs. Prior to his position, Jason worked

as a contractor primarily providing technical support to a small boutique

hotel in Santa Monica. A former video game professional and one time

professional student, Jason brings well over five years of troubleshooting

and support experience.

Sridevi Gopalakrishnan, Enterprise Information Systems

Sridevi Gopalakrishnan has joined IT as lead ERP developer in EIS. Her

primary responsibility is to help support Pepperdine’s HR, Benefits and

Payroll module. Sridevi has been working as a PeopleSoft technical con-

sultant for the past six years. In recent years, she helped one of her cli-

ents in the financial industry go live with HCM9.0. She comes on board

with strong fundamentals of both functional and technical knowledge of

HCM9.0 and has quickly earned the respect and trust from the HR core

users. Please join IT in welcoming Sridevi to the Pepperdine community.

Danielle Buard, Anytime Support

Danielle Buard started working at Pepperdine’s IT department just over

a year ago as a student worker. Upon graduating from the Fully Em-

ployed BSM program, Danielle was hired full time at the West Los Ange-

les campus as a client services analyst. Danielle stays busy keeping up

with her toddler and seven year old daughter. Danielle will begin her

MBA at Pepperdine later this year.

Ilya Burkov, Anytime Support

Ilya Burkov joined IT as a client services analyst in Anytime Support for

the graduate campuses. He was born in Moscow, but raised in Southern

California. Ilya has worked in the information technology field for nearly

10 years. In 2012, Ilya graduated from Pepperdine’s Fully Employed BSM

program and plans to continue in Pepperdine’s FEMBA program in the

very near future.

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INSIGHT | FEBRUARY | 2013

The Number to Access Voicemail has ChangedD I D Y O U K N O W . . . ?

IT staff have completely migrated the entire University to the new collaborative Cisco platform. Due

to this migration there is now a new number/extension for the University’s voicemail system.

The new number to access the Pepperdine voicemail system is 1(310) 506-4002 or ext. 4002.

If your phone has a symbol of an envelope just press the envelope to access your voicemail. No

setup is required. All voicemail data has been transferred to the new system. The old voicemail

extentions 1234 and 6222 were disconnected on February 15, 2013.

If for some reason you have never setup your voicemail account, please visit

http://community.pepperdine.edu/it/services/phone/voicemail/voicemailsetup.htm for instructions

on how to do so.

F A C U L T Y S P O T L I G H T

Professor Linda Purrington Joins the Faculty Professional Development Program

On Monday, February 25 the Technology and Learning group began hosting a six-week faculty

professional development program with the help of Professor Linda Purrington from the Graduate

School of Education and Psychology. This year’s program will be held online in combination with

face-to-face meetings. This design is to help faculty gain more comfort teaching in a blended/hy-

brid enviroment while allowing attendees to learn at their own pace.

Prof. Purrington, who has taugh in blended/hybrid environments before, will teach participants how

to transform face-to-face activities into an online format; how to use instructional technology such

as Google Docs and Blackboard Collaborate; and how to integrate these technologies into the

faculty’s own teaching style.

Faculty who attend all of the sessions and complete the program can earn a $250 stipend to go

toward technology that will help them teach online. To learn more about the Faculty Development

Program, please visit http://community.pepperdine.edu/techlearn/teaching/faculty-professional-

development/

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T-Mobile Offers Discount Options for Pepperdine Faculty and StaffT-Mobile offers discount options for Pepperdine faculty

and staff. To learn more, see the T-Mobile Advantage

Program flyer or contact Betty Lizarraga, T-Mobile Ad-

vantage Program Representative, at

Beatriz.Lizarraga@t-mobile.com or (714) 726-2344.

U P D A T E S

Faculty and Staff Experience the Convenience of the Remote Support Tool

In November 2012, IT introduced a new tool called the Remote Sup-

port Tool, which allows IT staff to easily assist faculty and staff with

technical requests remotely. So far the tool has been well received

by the community.

IT technology liaison Jason Eggleston helped Dr. Mason Marshall of

Seaver College with an unexpected computer problem right before

he had to leave for a conference.

“The Remote Support Tool is extremely helpful. I hope very much that Pepperdine

will keep it,” said Dr. Marshall. “ When Jason used it for me the other day, I had only

minutes left before I had to leave for the airport, headed to a conference to present

a paper. If the problem on my computer hadn’t been solved, I would have been in bad

shape. Jason deserves the highest praise -- across the board (and not just with regard to the Re-

mote Support Tool). ”

EIS team member Rinn Dow was able to quickly and effectively assist Christell Neal of Student

Services at the Graduate School of Education and Psychology without either of them leaving their

desks.

“The tool is an easy way for IT to help and see what the problem is right away,” said Christell Neal.

The remote support tool can be used for other instances such as training and making presentations.

However, the tool proves to be effective in providing timely and efficient technology support the

community. To learn more about the Remote Support Tool, please visit http://community.pepper-

dine.edu/it/tools/remotesupport/remotesupport.htm

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INSIGHT | FEBRUARY | 2013

B E N C H M A R K S & A C C O U N T A B I L I T Y

S u b s c r i b e o r T e l l U s W h a t Y o u T h i n k

Do you know someone who would benefit from reading IT’s InsighT Report? Or do you have a

question or comment about the report? Drop us a line at techcomm@pepperdine.edu.

Below are the Help Desk statistics for the month January 2013.