ByNishu(119)Varun Sawhney(129)Meenakshi Aggarwal(82)Aparna Saini

Introduction….

In 1965 a Yale University undergraduate student Fredrick W. Smith wrote a term paper about the passenger route systems used by most airfreight shippers which he viewed economically inadequate.

In august 1971,Smith bought controlling interest in Arkansas Aviation sales , located in Little Rock, Arkansas.

The company incorporated in June 1971 and officially began its operations on 17 April 1973.

Launched 14 small aircrafts from Memphis International Airport.

On that night ,FedEx delivered 186 packages to 25 US cities from Rochester, New York to Miami , Florida.

Company growth… The company did not show a profit until July

1975. Deregulation on air cargo in 1977 helped

the company to use larger aircrafts (Boeing 727s and McDonnell-Douglass DC-10s)

The company entered its maturing stage in the first half of 1980s with a growth rate of 40%.

Overseas expansion….

Intercontinental operations began in 1984 with service to Europe and Asia.

In 1988 it initiated the direct scheduled cargo to Japan.

Acquired Tiger International in 1989(became the worlds largest full service all line cargo).

In 1995 it got the authority to serve in China. Since then the company’s global reach has

continuously expanded and today Fedex has its presence in more than 220 contries.

Fedex firsts…

Fedex originated the overnight letter and was

the first: Transportation company dedicated to

overnight package delivery. To offer next day delivery by 10:30 a.m. Express company to offer time definite

service for freight. With the money back guarantees and free

proof of performance services that now

extend to its worldwide network.

Q1.WHAT LESSON INDIAN COMPANIES CAN TAKE FROM FEDEX?

Effective Efficient- QAT Building strong relationship-SQI Latest technology- DADS Maintain, Monitor, or Improve Quality-

QIP FedEx culture – Q=P and 1-10-100

Q2. WHAT ARE THE FACTORS THAT HAVE GONE AGAINST INDIA AND WHY DID FEDEX NOT START ITS OPERATIONS HERE?

Milestones

1997 FedEx launches an around-the-world

flight, which significantly reduces transit times from Europe to the Middle-East, the Indian sub-continent and Asia.

The flight also marks the introduction of the first regular express transportation service to Mumbai, India.

2005 FedEx expansion plan launched linking more

than 4,000 towns and cities across India to the global network.

FedEx announces doubling of capacity from Europe to India and the rest of Asia, linking two of the world’s fastest growing markets, India and China, with the industry’s first overnight express link.

2007 FedEx Corporation acquires its global service

participant, PAFEX, in India. 2010 FedEx Express First to Launch Flight from

Bengaluru (Bangalore) to Paris, Expanding Domestic Service Offering

FedEx India provides a range of domestic express services in India.

FedEx India is an integral part of the FedEx Express network, the world’s largest express transportation network, dedicated to providing you with a fast, reliable service with the highest levels of customer care.

Why use FedEx India?

Reliable express domestic service with next business day delivery, backed by Money-back guarantee.

Choice of service to cater to all your shipping requirements

Advanced multi point real time tracking and online proof of delivery

Toll free Customer Service support from Monday – Saturday, 9.00 AM to 9.00 PM

Option of using your existing international FedEx Express Account number

THANK YOU