Federal Communications Commission

Wednesday, November 6, 2002

10:00 a.m. – 11:30 a.m.

Agenda

Media and the Office ofHomeland Security

Marianne BurtnettStaff Director, Office of Homeland Security

Michael ByrneSenior Director of Response and Recovery,Office of Homeland Security

Network Reliability andInteroperability Council Overview

Cronan O’Connell, Qwest, Vice President

Reports by Working Groups Public Communications & Safety Working Group

John Eck and Wendell BaileyNBC, Broadcast and Network Operations

Communications Infrastructure Security, Accessand Restoration Working Group

Bruce Allan and Michael RiksenHarris Broadcast Communications

Closing Remarks Michael K. Powell, FCC Chairman

Dennis J. FitzSimons, MSRC Chairman

04/19/23

04/19/23

The Value of NRICNetwork Reliability and Interoperability Council

Cronan O’ConnellNovember 6, 2002

55

Established January 1992

A rotating two year charter

… a vehicle to provide recommendations to FCC and Industry as a whole that would assure optimal reliability and interoperability of wireless, wireline, satellite and cable public telecommunications networks

Facilitates industry participation

Recommends Industry Standards

Establishes Best Practices

NRIC - A Review

66

Establishes priorities within your industry

Establishes Industry Standards

Establishes Best Practices

Raises your industry’s awareness of what is important to meet the needs of the consumer

Establishes a Process and a Forum to respond to industry needs

Establishes Industry Benchmarks -- increasing shareholder value among all the industry players

Value

04/19/23

Public Communications & SafetyWorking Group

John Eck, ChairmanNovember 6, 2002

Public Communications & SafetyCharter of the Working Group

• Address a variety of issues relating to public communications and safety in response to physical attacks and natural disasters.

• Study the means by which the government and the media communicate emergency and public safety information to the general population, including but not limited to the Emergency Alert System.

• Consider any special requirements needed to communicate such information to the hearing and visually impaired.

Ensure consistent, reliable and accurate communication

among the Media, Government and the Public When a Public Safety Emergency is Declared

Ensure consistent, reliable and accurate communication

among the Media, Government and the Public When a Public Safety Emergency is Declared

Top-Level Issues

Who is the public?… Everyone, including: Visually Impaired

Hearing Impaired

Non-English speaking

Government is responsible for many key decisions (weather/natural disaster alerts may provide some best practices) Need for a message

What the message is

Who it needs to be delivered to

When it needs to be delivered (perhaps in some prioritized order)

Pre-planning and training of Government, Media and Public is key to effective execution

PC&S Working Group Organization

Govt:MediaGovt:Public Media:Media Media:Public

What is govt’s message to the

public?

How does gov’t get its message to the media?

How do media cooperate?

How does media reach all people?

Broadcast TV

Radio

Cable TV

Web

message EAS

new alternatives

Complexity – Many Different Levels

Broadcast TV

Radio

Cable TV

Web

Situation Crisis?

Government Media

National

Regional

Local

National

Regional

Local

National

Regional

Local

National

Regional

Local

.

.

.

Public

National

State

Local

Many Different Media

Many Different Media

Many levels of Media Reach

Many levels of Media Reach

Many PeopleIncluding:

Visually impairedHearing impairedNon-English sp.

Etc.

Many PeopleIncluding:

Visually impairedHearing impairedNon-English sp.

Etc.

Multi-State

Multi-Jurisdiction

Many Levels of Government

Many Levels of Government

Sub-Committee Leadership

Sub-Committee Chairs

Gov’t : Public Thomas Fitzpatrick (Giuliani Partners)

Gov’t : Media Ann Arnold (Texas Assoc. of Broadcasters)

Media : Media Dave Barrett (Hearst-Argyle)

Media : Public Joe Bruns (WETA) & Mike Starling (NPR)

Disaster Timeline

Timeline approach will help us to define process:what should happen, when it should happen, who should take action

Timeline approach will help us to define process:what should happen, when it should happen, who should take action

Proactive Cooperation of Government and Media

minutes

minutes

minutes

Initial Events May BeRapid & Unpredictable

Homeland Security

Alarm

First Responders

Arrive

Warning or Disaster

occurs

Media Arrive

Govt informed

Govt:Media tasks

Govt:Public tasks

Media:Media tasks

Media: Public tasks

Hurricane

Warning

Amber Alert

Gov’t:Public – Membership

Thomas Fitzpatrick (Chair)Vice PresidentGiuliani Partners

Katherine CondelloVP, Industry Operations CTIA

John FlemingCommunications & Warning OfficerFlorida Division of Emergency Mgmt

Julie MendikDirectorGiuliani Partners

Harlin McEwenChief (Retired)International Chiefs of Police

Andy ScottDirector of EngineeringNCTA

Steve SchmidtChief, Office of Cyber SecurityFEMA

Christine ChenExecutive Director, Organization of Chinese Americans

Joe Hernandez (Facilitator)VP, Security & Crisis ManagementNBC

Gov’t:Public

Nov/Dec 02

Jan – April 03

Jan – April 03

Goal: Identify A Process For Determining and Communicating Emergency Alerts and Information from the Government to the Public

Goal: Identify A Process For Determining and Communicating Emergency Alerts and Information from the Government to the Public

Identify organizations to contact for past events analyses FEMA, Homeland Security, Natiional Weather Service… Local Govt’s regarding hurricane, earthquake & amber alerts

Engage Gov’t & Public Safety groups - case studies “best practices” of effective Government communications Crisis and disaster timeline 

Engage Gov’t & Public Safety groups - assess crisis and define communication objectives and strategy “gap analysis”

(No communications, Missed Communications, Inconsistent Message)

Develop a model for defining consistent hazard messages Chart hazard communications at 5 levels of engagement Examine an “all hazards” planning process.

What do citizens need to know?Where should they go?

What should they do or not do?

What do citizens need to know?Where should they go?

What should they do or not do?

Gov’t:Public - Disaster Timeline

Timeline approach will help us to define process:what should happen, when it should happen, who should take action

Timeline approach will help us to define process:what should happen, when it should happen, who should take action

Proactive Cooperation of Government and Media

minutes

minutes

minutes

Initial EventsRapid & Unpredictable

First Responders

Arrive

Warning or Disaster

occurs

Media Arrive

Govt informed

Govt:Media tasks

Govt:Public tasks

Media:Media tasks

Media: Public tasks

Corroboration of Potential Crisis

Assessment – Nat’l / Reg / State

Declaration of Crisis

Instruction to Public

Timing of Ongoing Communications

Homeland Security

Alarm

Hurricane

Warning

Amber Alert

Gov’t:Public

Engage government and public safety groups to participate: Federal Emergency Management Agency US Fire Administration Office of National Preparedness US Department of Health and Human Services

Centers for Disease Control International Association of Chiefs of Police (IACP) International Association of Emergency Managers (IAEM) International Association of Fire Chiefs (IAFC) National Emergency Management Association (NEMA) Major Cities Chiefs’ Association (MCC) National Fire Protection Association (NFPA) National Sheriffs’ Association (NSA)

Govt:Media – Membership

Ann Arnold (Chair)Executive DirectorTexas Association of Broadcasters

Pat GriffsDirector of World Wide StrategyMicrosoft

Frank Lucia Retired OfficerFCC FEMA

David GoodfriendDirector, Legal & Business AffairsEcho Star

Peter FannonVice President Panasonic

Skip PizziManager Media StandardsMicrosoft

Bill PressSVP, OperationsTelemundo Network

Phil StolzSVP Hearst-Argyle Television

Lonna Thompson Associate VP, Strategic AffairsThe Association of Public Television Stations

Lynn YaegerSVP, Corporate CommunicationsTime Warner Cable

Leslie BauerCIORadio One

Janina SajkaDirector, R&DAmerican Foundation for the Blind

Wendell Bailey (Facilitator)Chief TechnologistNBC

Government:Media – Work Plan

Identify current capability problems (EAS) Study enhancements and alternatives and their

application to: national regional local

Meet/interview proponents Follow-ups and clarifications First draft report (distributed by email) Review, comment and iteration Interim Report

Nov 02

Nov-Dec 02

Dec-Jan 03

Feb 03

Mar 03

Apr 03

May 03

Goal: Identify effective Techniques and scenarios for Gov’t to communicate With traditional media and alternative

distribution technologies

Goal: Identify effective Techniques and scenarios for Gov’t to communicate With traditional media and alternative

distribution technologies

Government:Media – Potential Alternatives

New Technology

Infrastructure/interconnections

Change in Current system

Change in regulations

Financial

Other

Example: Make current EAS standard and compulsory across all states and locals

Example: Make current EAS standard and compulsory across all states and locals

Government:Media – Organizations to Contact

FCC

FEMA

Homeland Security

Regional: Emergency organizations

Local: Emergency responders, local officials

Work is in ProgressWork is in Progress

Media:Media – Membership

David Barrett (Chair) President & CEOHearst-Argyle Television, Inc.

Jim Davies Chief EngineerU of Iowa AM&FM

Jack GatesPresident & COONational Captioning Institute

Jennifer McKillop Director of Marketing and Special Projects Cumulus Media

Augie MartinezVP of Eastern OperationsUnivision Robert RossVP East Coast Broadcast OperationsCBS/Viacom

Andrew SetosPresident of EngineeringFox Entertainment Group

Ellen AgressSVP, Deputy General Counsel - CommunicationsNews America Incorporated

Glenn Reitmeier (Facilitator)VP, TechnologyNBC

Media:Media – Work Plan

Identify categories of barriers

Identify representative media organizations national

regional

local

Meet/interview representative media organizations

Follow-ups and clarifications

First draft report (distributed by email)

Review, comment and iteration

Interim Report

Nov 02

Nov-Dec 02

Dec-Jan 03

Feb 03

Mar 03

Apr 03

May 03

Goal: Ensure consistent, coordinated delivery of gov’t message. Identify the barriers to cooperation:

Within a particular media? Across different media?

Goal: Ensure consistent, coordinated delivery of gov’t message. Identify the barriers to cooperation:

Within a particular media? Across different media?

Media:Media – Potential Barriers

Competitive

Infrastructure/interconnections

Technology

Copyright

Other Legal

Financial

Other

Example: What would prevent a local radio station from carrying a government alert message that had been

translated to Spanish by a local TV station? …

Example: What would prevent a local radio station from carrying a government alert message that had been

translated to Spanish by a local TV station? …

Media:Public – Membership

Joe Bruns (Co-Chair)EVP & COOWETA

Mike Starling (Co-Chair)VP of EngineeringNational Public Radio

Preston DavisPresident, Broadcast Operations & EngineeringABC

Cissy Baker Bureau ChiefTribune Broadcasting

Ken DevineVP of EngineeringWNET/13

Alan M. DinsmoreSenior Gov. RelationsAmerican Foundation for the Blind

Ralph JustusVP Technology & StandardsConsumer Electronics Association

Denitza Petrova (Facilitator)Manager, e-Business & MBBNBC

Jim Ewalt VP, Public AffairsNCTA

Susan FoxVP, Government RelationsWalt Disney Company

Al Kenyon SVP Projects and TechClear Channel Radio

Ken DevineVP of EngineeringWNET/13

Shaun Sheehan Vice PresidentTribune

Media:Public – Work Plan

Identify relevant issues

Gather statistics on profile of residents in America

Identify Special needs groups and define requirements

Identify mechanisms by which information can be disseminated

Examine cases and interview media executives at national/ regional/ local level

Follow-ups and clarifications

First draft report/proposal (distributed by email)

Define action plan

Interim Report

Detail process, policy recommendations

Nov 30

Jan 15

Jan 31

Feb 15

Feb 31

Mar 31

Apr 15

May 2003

May 2003- 04

Goal: Ensure Media provides timely, accurate and consistent emergency and action information accessible to all affected people in America

Goal: Ensure Media provides timely, accurate and consistent emergency and action information accessible to all affected people in America

Media:Public – Potential Issues

Accessibility

Competitive

Infrastructure/interconnections

Technology

Legal

Financial

Other

Example: How would we get a message on multiple technologies to reach special needs audiences? …

Example: How would we get a message on multiple technologies to reach special needs audiences? …

BACKUP

Dealing With the Complexity

Organizing and Reporting Use of a Disaster Timeline approach

Consider National, Multi-State, State, Multi-Jurisdictional, Local levels

Consider National, Regional, Local media

Other telecommunications technologies, e.g., cell phones, internet

PC&S will focus on process (what & when) – establish liaison with Communications Infrastructure Working Group on technology (how)

Interim conclusions & recommendations for May 2003 MSRC meeting

Need liason with government Media can amplify, but government sets policy on communicating with people

Need to establish liaison with HLS, FEMA and possibly other agencies

04/19/23

Bruce Allan, ChairmanNovember 6, 2002

Communications Infrastructure Security, Access & Restoration

3131

• Address the risks and vulnerabilities of our nation's television, radio, multi-channel video, microwave, and satellite infrastructure in the event of terrorist attack, natural disaster or other manmade catastrophe.

• Assess current security and restoration capabilities to identify best practices, needed enhancements, and recommended changes.

• Review current media infrastructure redundancy within and between each industry segment.

• Evaluate the impact of digital technology on security, infrastructure redundancy, and service restoration.

Charter of CommunicationsInfrastructure Working Group

32

Task Forces Chair

Prevention Glenn Reitmeier, NBC

Restoration Bob Seidel, CBS

Future Technologies/ Ira Goldstone, TribuneDigital Solutions

Working Group Organization

33

Address the risks and vulnerabilities of our nation's television, radio, multi-channel video, microwave, and satellite infrastructure during a time of terrorist attack, natural disaster or other manmade catastrophe.

Evaluate the redundancy of media infrastructure within each industry and among different sectors.

Report on best practices designed to address vulnerabilities in broadcast and MVPD facilities resulting from terrorist activities, natural disasters, or similar occurrences.

Prevention Task Force Objectives

34

Risk & vulnerability assessment

Conduct initial analysis on both geographic & industry sector basis. Ensure that all industry segments and regions are addressed.

Analyze key points of exposure including intersections between industry segments.

Identify cross industry redundancy that creates needed backup.

Focus on examining typical not unique situations.

Develop analysis and recommendations based upon publicinterest viewpoint.

Desirable that all media maintain service. Essential that some media maintain service under any conditions.

Prevention Task Force Work Plan

35

October – December 2002 Conduct evaluation of risks and vulnerability at the national

level for all industry segments. Broadcast TV, Cable TV, and radio subgroups formed.

January - March 2003 Communicate working group analysis and findings to

Restoration Working Group. Conduct regional level review for all industry segments .

April – June 2003 Conduct metropolitan level review for all industry segments .

Prevention Task ForceWork Schedule Time Line

3636

Prevention

• Chair, Glenn Reitmeier, NBC• Pete Brubaker, Susquehana• Lynn Claudy, NAB• Mark Erstling, APTS• Paul Gemme, Time-Warner Cable• Jack Goodman, NAB• John Matthews, Radio-One• Charlie Morgan, Susquehanna• Larry Nelson, Nelson Multimedia• Maureen O’Connell, Fox/Newscorp• Mark Richer, ATSC• Jeff Tate, Susquehanna• Bud Warner, SES-Americom• Dale Mowry, Harris

Task Force Composition

37

• Assess industry’s current capabilities to restore broadcast service and identify needed enhancements or additions.

• Report on current disaster recovery mechanisms, techniques, and best practices.

• Recommend additional mechanisms, techniques, and best practices to enhance restoration of broadcast and MVPD services following severe disruptions.

Restoration Task Force Objectives

38

Restoration capability assessment and recovery plan development.

Review systems, including current levels of redundancy for networks, individual stations & MSO’s.

Survey and analyze each segment’s current servicerestoration capability.

Main systems, back up or redundancy systems.

Industry supplier resources.

Disaster recovery planning and practices.

Cross segment cooperation and support.

Develop recommendations for additional techniques and practices.

Restoration Task Force Work Plan

39

October – November 2002

Organize working groups based upon industry sectors. Design industry survey to determine existing redundancy and

back-up capabilities.

December 2002 – June 2003

Survey, analyze and document current restoration capabilities.

Determine inter-industry disaster recovery capabilities.

Evaluate potential restoration scenarios.

July - September 2003

Develop recommended restoration procedures and plans.

Restoration Task ForceWork Schedule Time Line

40

Restoration

• Chair, Bob Seidel, CBS

• Al Kenyon, Clear Channel

• Andy Scott, NCTA

• Gary Kline, Cumulus Media

• David Donovan, MSTV

• Sterling Davis, Cox Enterprises

• Bob Lawson, Verestar

• Bob Morgan, American Tower

• Jay Adrick, Harris

Task Force Composition

41

• Identify challenges and opportunities posed by digital technologies to the reliability of communications infrastructure.

• Consider new applications enabled by digital technologies to enhance the media’s role in disseminating security-related information.

• Supplement the work of the MSRC to plan for optimal reliability, robustness and security of broadcast and MVPD facilities using new technologies.

• Identify the technology required in MVPD consumer devices to support our EAS requirements in the future digital universe.

Future Technologies / Digital Solutions Task Force Mission

42

August – December 2002 Define Task Force objectives, issues to be addressed,

assign tasks.

January – August 2003

– Prepare projection on scope of future digital landscape.

– Coordinate with other groups to identify emergence of digital issues/solutions. Incorporate findings of Prevention and Restoration Task Forces.

– Assemble recommendations document.

– September – December 2003– Finalize recommendations document.

Future Technologies/Digital SolutionsWork Schedule Time Line

43

Future Technologies/Digital Solutions

• Chair, Ira Goldstone, Tribune

• Cheryl Crate, Pegasus

• Ralph Justus, Consumer Electronics Association

• Hugh Panero, XSMR

• Bob Plummer, DirectTV

• Mark Richer, ATSC

• Terrence Smith, Sirius Radio

• Lonna Thompson, APTS

• Glynn Walden, iBiquity Digital

• Lisa Wiersma, Tribune Company

• Geoff Mendenhall, Harris

Task Force Composition

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Sep-02 Dec-02 Mar-03 Jun-03 Sep-03 Dec-03

PreventionDefine Work

PlanNational Review

Regional Review

Metropolitan Review

RestorationEvaluate

Redundancy

Develop Restoration

Plan

Digital Solutions

Design Survey

Work Group Meetings

Aug 7th Cinti

Dec 11th Wash

March 19th Cinti

June 18th Wash

Sept 17th Cinti

Dec 10th

Wash

Chairman's Meetings

Task Force Meetings

Scheduled by Task Force Chairs

Finalize Recommendations

Jun-02

Document Current Restoration Capabilities/Deficiencies

Review Digital Landscape Identify Issues/Solutions

Monthly Conference Calls

Working Group Calendar

04/19/23