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Easy. Efficient. Modern. U.S. General Services Administration Federal Marketplace Strategy The Coalition for Government Procurement (CGP) 2019 Spring Training Conference May 16, 2019

Federal Marketplace Strategy 2019 Spring Training...U.S. Web Design System standards GSA ramps up the customer support for over 30,000 contracting professionals and 600,000 contractors

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Page 1: Federal Marketplace Strategy 2019 Spring Training...U.S. Web Design System standards GSA ramps up the customer support for over 30,000 contracting professionals and 600,000 contractors

Easy. Efficient. Modern.

U.S. General Services Administration

Federal Marketplace StrategyThe Coalition for Government Procurement (CGP)

2019 Spring Training Conference

May 16, 2019

Page 2: Federal Marketplace Strategy 2019 Spring Training...U.S. Web Design System standards GSA ramps up the customer support for over 30,000 contracting professionals and 600,000 contractors

Presentation Title

2

Crystal PhilcoxAssistant Commissioner, Office of

Enterprise Strategy Management, GSA

Page 3: Federal Marketplace Strategy 2019 Spring Training...U.S. Web Design System standards GSA ramps up the customer support for over 30,000 contracting professionals and 600,000 contractors

Easy. Efficient. Modern.3

Federal MarketplaceThe Federal Marketplace Strategy is about

taking an experience that feels like this:

Page 4: Federal Marketplace Strategy 2019 Spring Training...U.S. Web Design System standards GSA ramps up the customer support for over 30,000 contracting professionals and 600,000 contractors

Easy. Efficient. Modern.4

Federal Marketplace...and together, turning it into an experience

that feels like this.

Page 5: Federal Marketplace Strategy 2019 Spring Training...U.S. Web Design System standards GSA ramps up the customer support for over 30,000 contracting professionals and 600,000 contractors

Federal Marketplace Strategy Releases

Q3FY19

Q1 Q2 Q4 Q1 Q2 Q3 Q4FY20

Marketplace Experience (Use Cases)

Customer

FAS WF

Supplier

Commercial Platforms

Contract Writing System

Connected Projects

Catalog Management

MAS Consolidation

Federal Marketplace “Releases”

Page 6: Federal Marketplace Strategy 2019 Spring Training...U.S. Web Design System standards GSA ramps up the customer support for over 30,000 contracting professionals and 600,000 contractors

Join us!

Provide feedback and share ideas: [email protected]

Learn more and get involved: gsa.gov/federalmarketplace

Page 7: Federal Marketplace Strategy 2019 Spring Training...U.S. Web Design System standards GSA ramps up the customer support for over 30,000 contracting professionals and 600,000 contractors

Presentation Title

2

Mark LeeAssistant Commissioner, Office of Policy

and Compliance, GSA

Page 8: Federal Marketplace Strategy 2019 Spring Training...U.S. Web Design System standards GSA ramps up the customer support for over 30,000 contracting professionals and 600,000 contractors

Presentation Title

2

Stephanie ShuttDirector, MAS Program Management

Office, GSA

Page 9: Federal Marketplace Strategy 2019 Spring Training...U.S. Web Design System standards GSA ramps up the customer support for over 30,000 contracting professionals and 600,000 contractors
Page 10: Federal Marketplace Strategy 2019 Spring Training...U.S. Web Design System standards GSA ramps up the customer support for over 30,000 contracting professionals and 600,000 contractors

Presentation Title

2

Judith ZawatskyAssistant Commissioner, Office of

Systems Management, GSA

Page 11: Federal Marketplace Strategy 2019 Spring Training...U.S. Web Design System standards GSA ramps up the customer support for over 30,000 contracting professionals and 600,000 contractors

eBuy Buyer UI/UX Refresh

New UI/UX Goals• 100% Responsive design (desktop, mobile, tablet)• Compliant with U.S. Web Design Standards • Conforms to 21st Century IDEA act• Use GSA.gov UI components and visual styles• Improve customer satisfaction through usability testing• Cleaner, more intuitive, work process oriented human-centered design• More white space / less cluttered look and feel

Page 12: Federal Marketplace Strategy 2019 Spring Training...U.S. Web Design System standards GSA ramps up the customer support for over 30,000 contracting professionals and 600,000 contractors

Landing Page (Old Site)

Page 13: Federal Marketplace Strategy 2019 Spring Training...U.S. Web Design System standards GSA ramps up the customer support for over 30,000 contracting professionals and 600,000 contractors

Landing Page (Refresh)

Page 14: Federal Marketplace Strategy 2019 Spring Training...U.S. Web Design System standards GSA ramps up the customer support for over 30,000 contracting professionals and 600,000 contractors

Search/Browse (Old Site)

Page 15: Federal Marketplace Strategy 2019 Spring Training...U.S. Web Design System standards GSA ramps up the customer support for over 30,000 contracting professionals and 600,000 contractors

Search/Browse (Refresh)

Page 16: Federal Marketplace Strategy 2019 Spring Training...U.S. Web Design System standards GSA ramps up the customer support for over 30,000 contracting professionals and 600,000 contractors

Prepare RFQ (Old Site)

Page 17: Federal Marketplace Strategy 2019 Spring Training...U.S. Web Design System standards GSA ramps up the customer support for over 30,000 contracting professionals and 600,000 contractors

Prepare RFQ (Refresh)

Page 18: Federal Marketplace Strategy 2019 Spring Training...U.S. Web Design System standards GSA ramps up the customer support for over 30,000 contracting professionals and 600,000 contractors

WDOL.gov Home Page (Current Site)

Page 19: Federal Marketplace Strategy 2019 Spring Training...U.S. Web Design System standards GSA ramps up the customer support for over 30,000 contracting professionals and 600,000 contractors

Wage Determinations Landing Page (Refresh)

Page 20: Federal Marketplace Strategy 2019 Spring Training...U.S. Web Design System standards GSA ramps up the customer support for over 30,000 contracting professionals and 600,000 contractors

WDOL.gov All Agency Memo Page (Current Site)

Page 21: Federal Marketplace Strategy 2019 Spring Training...U.S. Web Design System standards GSA ramps up the customer support for over 30,000 contracting professionals and 600,000 contractors

Wage Determinations All Agency Memo Page (Refresh)

Page 22: Federal Marketplace Strategy 2019 Spring Training...U.S. Web Design System standards GSA ramps up the customer support for over 30,000 contracting professionals and 600,000 contractors

WDOL.gov Cross Index Page (Current Site)

Page 23: Federal Marketplace Strategy 2019 Spring Training...U.S. Web Design System standards GSA ramps up the customer support for over 30,000 contracting professionals and 600,000 contractors

Wage Determinations Cross Index Page (Refresh)

Page 24: Federal Marketplace Strategy 2019 Spring Training...U.S. Web Design System standards GSA ramps up the customer support for over 30,000 contracting professionals and 600,000 contractors

WDOL Changes & Impact

WDOL Changes● Agencies and contractors performing

more than 1,000,000 searches annually will save time locating the appropriate wage determination data.

● Ensures that the COs and contractors managing 20,000 contracts using DBA and 171,000 contracts using SCA have the latest wage rates.

User Impact● Search by number, keyword or location for

exact results for immediate results● Find the right wage determination with easy

to use search filters ● Header provides key information in easy to

read format● Access previous versions with one click● One click to set up alerts to notify you when

frequently used wage determinations are updated

● Alerts can be easily managed through user workspace (frequency, turn on/off)

● Download or printable WDs

Page 25: Federal Marketplace Strategy 2019 Spring Training...U.S. Web Design System standards GSA ramps up the customer support for over 30,000 contracting professionals and 600,000 contractors

WDOL Changes & Impact continued

WDOL Changes● GSA streamlines the display of over

9,200 wage determinations and collective bargaining agreements using U.S. Web Design System standards

● GSA ramps up the customer support for over 30,000 contracting professionals and 600,000 contractors with flexible training options FY18 Stats

User Impact● Site functionality reflects user feedback● Logical navigation and industry best

practices in design● Linking all IAE systems and data together

with shared login, search, workspace, data services, reports and design

● Full service helpdesk● Videos, FAQs, Glossary, and Quick start

guides in Learning Center ● Search for training materials by keyword or

topic● Helpful reference materials easily accessible

Page 26: Federal Marketplace Strategy 2019 Spring Training...U.S. Web Design System standards GSA ramps up the customer support for over 30,000 contracting professionals and 600,000 contractors

Presentation Title

2

Thank you to The Coalition!

We look forward to your questions and ideas ...