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With compliments from
M. Salman Faruqui (Nishan-i-Imtiaz)
Federal Ombudsman of Pakistan
AND
Hafiz Ahsaan Ahmed Khokhar
Senior Advisor, Federal Ombudsman and
Grievance Commissioner for Overseas
Pakistanis
Table of Contents
Contents Page No. Direction of the Honourable Supreme Court of Pakistan
1
Summary of Steps Taken for Overseas Pakistanis
3
Complaint Resolution of Overseas Pakistanis Through Pakistan Embassies Abroad
5
Contact Details of Focal Persons in Pakistan Embassies Abroad
19
Contact Details of Community Welfare Attaches in Pakistan Embassies Abroad
24
Contact Details for Contact with the Grievance Commissioner and his Website in Pakistan
26
Contact Details for Contact with the Federal and Provincial Ombudsmen in Pakistan
27
Contact Details of Focal Persons in the Missions and Federal Agencies in Pakistan
29
Facilitation desks at Pakistan’s International Airports (Locations and Pictures)
32
Relevant Federal Government Agencies Dealing with
Overseas Pakistanis
For Contact:
Hafiz Ahsaan Ahmed Khokhar Grievance Commissioner for Overseas Pakistanis
Federal Ombudsman Secretariat, 36-Constituion Avenue, Islamabad, Pakistan Phone: 92-51-9217206-10, Fax: 92-51-9217224 Website: www.overseaspakistanis.ombudsman
Direction of the Honorable Supreme Court of Pakistan
IN THE SUPREME COURT OF PAKISTAN
Human Rights case No 24770_G of 2011 & CMA-5373/12
Human Right case No 4923-E of 2014 & 6281-E/2015
(regarding maladministration on the airports by CAA & other Government depts/agencies with expatriates)
AND
Human Right Miscellaneous application No 45 of 2014
(application by Mr Asif Bashir Ahmed Airport Manager)
Date of hearing: 06.08.2015
ORDER
We have heard the progress in this matter and direct as follows:
• The Wafaqi Mohtasib/ Grievance Commissioner for overseas Pakistanis shall submit in
court through the LJCP, standard operating procedures (SOP) covering arrivals and
departures of expatriates and delegation of powers for the respective one-window counter
staff empowering them to resolve grievances on the spot. And a timeframe for the various
concerned agencies / departments to incorporate the SOPs in their respective
agency/departmental rules and SOPs to institutionalize the One-window public grievance
redress facility. The same shall be submitted before next hearing.
• The Wafaqi Mohtasib/Grievance Commissioner for Overseas Pakistanis Grievance
Commissioner for Overseas Pakistanis will formulate an activity analysis for the function and
processes making up the one-window public grievance redress facility and monitoring and
evaluation framework for the same. The M & E will cover the various agencies involved in
the one-window public grievance facility and the different aspects and functions of the same.
The same shall be submitted in court within 14 days of this order.
~ 1 ~
• An outline and scope of the M & E framework shall be reviewed by the LJCP, following
which the LJCP shall review the draft M & E framework itself that will include transparency,
integrity, performance and reporting standards. The concerned departments/organizations
shall implement the reviewed M & E framework covering all aspects/functions of the
facility. As agreed with LJCP, the M & E framework shall be drafted and implemented within
10 days and the same submitted in court through LJCP.
• Following the submission of the said M & E framework to the LJCP, the Wafaqi Mohtasib /
Grievance Commissioner for overseas Pakistanis will conduct an independent evaluation
based on the aforementioned M & E framework. The scope of the evaluation shall be agreed
with the LJCP and the evaluation report shall be submitted in court within 6 days (following
the LJCP’s review of the M & E framework)
• The Wafaqi Mohtasib /grievance Commissioner for overseas Pakistanis shall submit in court
at the next hearing a timeframe for the effective automation of the M & E framework
incorporated on its website.
• The respective departments / organizations engaged in the One-Window facility shall as
appropriate indicate to the court through the LJCP at the next hearing how their foreign
mission ,embassies ,offices and service delivery points are integrated in the present system to
ensure that Pakistan residing abroad receive effective and efficient service delivery responsive
to their needs.
• The said departments/ organizations shall also inform the court through the LJCP at the
next hearing how they are proactively engaging with Pakistanis residing abroad to ensure that
they are informed about their entitlements, the one-window facility and how their needs and
feedback is elicited to inform service delivery. To facilitate this performances and sites shall
be made in Urdu also and will be user friendly.
• Given that the primary responsibility for passenger handling at the airports is with the Civil
Aviation Authority (CAA), as agreed by Mr. M. Dawood Chauhan, Senior Additional
Director, CAA, the CAA shall formulate a monitoring and evaluation framework and shall
submit it to the court through LJCP within 10 days from the date of this order along with an
automation plan and timeframe.
2
Summary of Steps Taken for Overseas Pakistanis
ESTABLISHMENT OF WEBSITE
www.overseaspakistanis.ombudsman.gov.pk
• FOCAL PERSONS have been appointed in all the relevant Ministries, Government
Agencies, Community Welfare attaches and in Pakistan Missions abroad.
• ADVISORY COUNCILS comprising senior officers have been established the relevant
federal government department
• ONLINE SYSTEM Agencies are developing online system for tracking of
complaints lodged by overseas Pakistanis.
• REMITTANCES BY OVERSEAS PAKISTANIS. State Bank of Pakistan (SBP) has
been requested to further facilitate overseas Pakistanis to send remittances through the
formal channel.
• MRP FACILITY. Machine Readable Passport (MRP) has been recommended to be
provided through Pakistan Missions in those countries where more than 10 thousand
Pakistanis are residing.
• PIA SERVICES.PIA authorities have been advised to improve their services to the
passengers traveling through PIA.
• ONE WINDOW FACILITATION DESK. Five One Window Facilitation Desks
have been established at Benazir Bhutto International Airport, Islamabad, Allama Iqbal
International Airport, Lahore and Jinnah international Airport, Karachi, Bacha Khan
International Airport, Peshawar and Quetta International Airport, Quetta. These Desks
are operational round the clock (24/7) and are manned by the officers from the
concerned 12 agencies.
• OVERSEAS PAKISTANIS COMPANIES & TAX REGISTRATION. SECP, FBR
and PRAL have been advised to streamline the process of registration of companies etc.
so that Pakistanis could register their companies within the shortest possible time.
3
• PROVISION OF FACILITIES AT AIRPORTS. Civil Aviation Authority has been
advised to provide all the required facilities at airports and take steps for early clearance
of luggage of the passenger’s at all international airports in Pakistan.
• HEARING OF COMPLAINTS THROUGH VIDEO LINK. Foreign office has
been advised to coordinate with Federal Ombudsman Secretariat for establishing video
links with the Pakistan Missions in UK, Canada, Saudi Arab and UAE for hearing of
complaints with the Wafaqi Mohtasib. First such link with the Pakistan Consulate
General, New York is likely be activated shortly. The Foreign office has further been
requested to advise all heads of Pakistan Missions abroad to fix a day every week for
hearing of complaints of overseas Pakistanis in their respective Missions.
• ATTESTATION OF DOCUMENTS. Foreign office and Higher Education
Commission of Pakistan have been requested to make SOP for early attestation of
documents submitted by Pakistanis and to ensure security of their documents.
• RESIDENCE PERMIT FOR OVERSEAS PAKISTANIS. Ministry of Interior, FIA
and Foreign office have been requested to make online verification system of Temporary
Residence Permit of overseas Pakistanis working or living in South Africa, Greece or any
other country. It will resolve multiple issues of immigration of overseas Pakistanis.
• E-GATE IMMIGRATION FACILITY AT INTERNATIONAL AIRPORTS OF
PAKISTAN. Instruction have been issued to FIA, Directorate of Passport and
Immigration, NADRA, Civil Aviation Authority and other relevant agencies for
submitting their views and implementation strategy for E-gate Immigration at all
international airports of Pakistan. This will facilitate millions of Pakistanis at airports.
4
Complaint Resolution of Overseas Pakistanis Through Pakistan Embassies Abroad
UN-SCHEDULED ACCESS TO THE AMBASSADORS ON A DESIGNATED DAY EVERY WEEK
5
6
7
8
9
10
11
12
13
14
15
16
17
18
Contact Details of Focal Persons in Pakistan Embassies Abroad
S. No. Name of Focal Person Contact Number Mission 1. Mr. Atif Sharif,
First Secretary 0090-549-7849291 Mobile [email protected]
Ankara, Turkey
2. Mr. Dildar Ali Abro, Vice Consul
0090-5377-809918 Mobile 0090-212-3249154 [email protected]
Istanbul, Turkey
3. Mr. Murad Baseer, First Secretary/Head of Chancery (HOC)
0041-31-3501796 office 0041-31-3501799 Fax [email protected]
Bern, Switzerland
4. Mr. ShahidMehmood, Head of Chancery (HOC)
(+960) 332 3005 Male’, Maldives
5. Ms. Farhat Ayesha, Head of Chancery (HOC)
0086-21-62377266 0086-21-62377000 Ext.802 0086-21-62377066 Fax [email protected] [email protected]
Shanghai, China
6. Mr.MuhammadSheryar Khan, Second Secretary
(0040-21) 318.78.73, 318.78.76 Bucharest, Romania
7. Mr. Khalid Hussain Khan Gudaro, Head of Chancery (HOC)
(+967) 1-434 045 / 4 Sana’a, Yemen
8. Mr. Falak Sher, First Secretary
(+27-12) 3624324 Pretoria, South Africa
9. Mr. S.M. Hasan Akhtar, Vice Consul
Tel: 0086-20-8550-5057 Fax: 0086-20-8550-5682 [email protected] [email protected]
Guangzhou, China
10. Syed FarrukhMehboob, Head of Chancery (HOC)
(+963-11) 6132696 Damascus, Syria
11. Mr. Muhammad Aslam Ghauri, Community Welfare Attache
Res: 0034-936673439 Mob:0034-66318475 Fax: 0034-934514865 [email protected]
Barcelona, Spain
12. Ms. SamanMuneeb, Vice Consul
00312-781-1834 [email protected]
Chicago, USA
13. Mr. Naveed SafdarBokhari, Consul
Tel: 0086-28-85268051 Mobile: 0086-18683786251 [email protected]
Chengdu, China
14. Mr. Shafeeur Rahman Awan, Charge’d Affairs (a.i)
00993-12-482128-29 0093-65850213 (mobile) [email protected] [email protected]
Ashgabat, Turkmenistan
15. Dr. Faisal Aziz Ahmed, Deputy Head of Mission/ Community Welfare Attache (a.i)
Tel: +971-2-444-8282 Abdu Dhabi, UAE
19
S. No. Name of Focal Person Contact Number Mission 16. Mr. Marwan Alex Ayyash, First
Secretary (+216) 71 871 330 / 1 Tunis
17. Deputy Head of Mission Tel: No. 00961-01-790327 00961-01-790471 Fax: 00961-01-790471 [email protected]
Beirut
18. Mr. Muhammad Humair Karim, Community Welfare Attache
0082-2-796-8252 0082-2-796-0312 Ext 120 Fax: 0082-2-796-0316 [email protected]
Seoul, South Korea
19. Mr. Muhammad Aslam Khan, First Secretary
(+992-37) 2510065 Dushanbe, Tajikistan
20. Mr. Mohammad Atif, Third Secretary
(+93 20) 2202 746 [email protected]
Kabul, Afghanistan
21. Mr. Nasir AftabBhaba, First Secretary (Consular Affairs)
+880.2.882.5388 Dhaka, Bangladesh
22. Malik Qamar Abbas Khokhar, Consul/ Head of Mission
Tel: 0013104415145 Fax: 0013104419256
Los Angeles, USA
23. Mr. Giyan Chand, Second Secretary/ Head of Chancery
Tel (off) 00622157851836-37 Mob: 006285881238221
Jakarta, Indonesia
24. Mr. Adeel Ashraf, Head of Chancery (HOC)
(+251-11) 6188395 Addis Ababa
25. Mr. Saeed urRehman, Third Secretary
(+359-2) 9712316 Sofia
26. Mr. M. SaleemUllah Khan, First Secretary
Ph: +254204440503 +254204443911-2 [email protected] [email protected] [email protected]
Nairobi, Kenya
27. Mr. Muhammad Junaid Wazir, Head of Chancery
(966-2) 6652867 Jeddah, Saudi Arabia
28. Mr. Shehyar Malik, First Secretary (Culture)
0094-11-2055756 Colombo, Sri Lanka
29. Mr. Muhammad Rahimoon, Counselor, (Community Welfare)
0012128796088 (off) 0013105620222 (Cell) [email protected]
New York (CG), USA
30. Mr. Falak Sher, First Secretary
(+27-12) 3624324 Pretoria
31. Mr. Naveed Anjum, Second Secretary
(+998-71) 2281524 Tashkent
32. Mr. Khalid Majid, Counsellor (Off)00861065323411 (M)008618810773142 [email protected] [email protected]
Beijing, China
33. Mr. Naeemullah Khan, Charged’ Affairs(a.i)
(+53-7) 2141172 Havana, Cuba
20
S. No. Name of Focal Person Contact Number Mission 34. Mr. Zafar Iqbal, Consellor (+380-44) 2542540 Kyiv, Ukraine 35. Mr. ShahidJaved, Community
Welfare Attache 24603343, (M): 96250158 (Fax): 24601206 [email protected]
Muscat
36. Mr. Mubashar Ahmed Tahir, Head of Chancery
0099452079188 [email protected]
Baku, Azerbaijan
37. Mr. Asima Rabbani, Deputy Head of Chancery, Shifaat Ahmed Kaleem, Consul
+61 2 92221806 [email protected]
Canberra Sydney, Australia
38. Mr. Noor ud Din, Community Welfare Attache
0096525327651 (Tel) 0096525322917 (Fax) [email protected]
Kuwait
39. Mr. Abrar H. Hashmi, Charge d’ Affairs
+1-604-569-1415 Ottawa, Canada
40. Mr. MubeenMehr, Second Secretary
(+5561-33641632 & 34) [email protected]
Brasilia
41. Mr. Farhan Ali, Third Secretary
(+20-2) 33379139 Cairo, Egypt
42. Mr. Waqas Ahmed, Head of Chancery
Pakmissionfrankfurt.de
Frankfurt, Germany
43. Mr. Mirza Salman Baber Baig, First Secretary
(+381 11) 6304947 Belgrade
44. Mr. Shahbaz Mustafa, Charged’ Affairs(a.i)
00249-927000047 00249-183262099 [email protected]
Khartoum, Sudan
45. Mr. Taimur Zulfiqar, Head of Chancery
(+63-2) 8172776 Manila, Philippines
46. Mr. Masood Gul, Head of Chancery
(00962-6-4622787)/Ext 103 Amman, Jordan
47. Mr. Azeem Khan, Deputy Head of Mission
+263-4-762018 Budapest, Harare
48. Mr. JunaidSadiq, Second Secretary
0021321792804 Algiers
49. Mr. ShahrasAsim, Third Secretary
00541147722782 Argentina
50. Mrs. ZaibTayyabAbbasi, Second Secretary
00431368787381 Austria
51. Mr. Muhammad Ahad, Second Secretary
0097317423069 Bahrian
52. Mrs. Sara Ijaz, Second Secretary
006632726 Belgium
53. Mr. MobeenMehr, Second Secretary
00556133641632 Brazil
54. Mr. Saeed urRehman, Third Secretary
0035929713976 Bulgaria
55. Mr. Nazar Jamal, Second Secretary
0088523996895 Cambodia
56. Mr. Muddassar Chaudhary, First Secretary
004539625207 Denmark
21
S. No. Name of Focal Person Contact Number Mission 57. Mr. Muhammad Adeel Ashraf,
Second Secretary 00251116188395 Ethiopia
58. Mr. Ammar Amin, Third Secretary
0033145626467 France
59. Mr. ShafiqatUllah, Third Secretary
00302107220675 Greece
60. Mr. Saqib Rauf, First Secretary
0066944891 Iran
61. Mr. Iqbal Hussain, Second Secretary
009647704843092 Iraq
62. Mr. Aamar Saeed, Second Secretary
00390687695065 Italy
63. Mr. Adnan Javed, Third Secretary
0054213603 Japan
64. Mr. SibtainAfzzal, Third Secretary
009611785574 Lebanon
65. Mr. Liaqat Ali Warrich, Third Secretary
00218213610878 Libya
66. Mr. Murad Ali, First Secretary
0021610167 Malaysia
67. Mr. Ahmed Nadeem Mustafa, Second Secretary
002306987669 Mauritius
68. Mr. UzairZahid Sher, Third Secretary
00525552033636 Mexico
69. Mr. Shakeel Ahmed Siddiqui, Second Secretary
00951221867 Myanmar
70. Mr. Nazar Hussain, Third Secretary
0097714374013 Nepal
71. Mr. Syed Faraz Hussain Zaidi, First Secretary
0031703645238 Netherlands
72. Mr. Abdul Malik, Head of Chancery
006444970075 New Zealand
73. Mr. Asim Ali Khan, Third Secretary
002349461737 Nigeria
74. Mr. Ibrar Hussain Khan, Head of Chancery
004723136092 Norway
75. Mr. TaimourZulifiqar, Second Secretary
006140354 Philippine
76. Mr. Wajid Hussain Hashmi, First Secretary
0044831714 Qatar
77. Mr. Muhammad Sheryar Khan, Head of Chancery
0040213187875 Romania
78. Mr. Abbas Sarwar Qureshi, Second Secretary/Head of Chancery
(00966-11)4807604 Saudi Arabia
79. Mr. Shamas urRehman, Third Secretary
00221338246137 Senegal
22
S. No. Name of Focal Person Contact Number Mission 80. Mr. Suleman Athar,
First Secretary
6567320144 Singapore
81. Mr. Falk Sher,
Second Secretary
27123624342 South Africa
82. Mr. Farhana Asif,
Second Secretary
0034911393371 Spain
83. Mr. Hasan Ali Zaigham, First Secretary
20556698 Sri Lanka
84. Mr. NajeebDurani, Deputy Head of Mission
0046824543 Sweden
85. Mr. Murad Baseer,
Head of Chancery
0041313501796 Switzerland
86. Mr. Mirza Sulaman Baber Baig, First Secretary
381116304947 Serbia
87. Mr. Muhammad Aslam Khan,First Secretary
992372510165 Tajikistan
88. Ms. Aqsa Nawaz,
First Secretary
6622530719 Thailand
89. Mian Atif Sharif,
First Secretary
009031246620 Turkey
90. Dr. Zafar Iqbal, Counsellor 00380442542540 Ukraine
91. Ms. FaizaHaseeb,
Third Secretary
4449101 U.A.E
92. Mr. Syed Mustaf Rabbani, Head of Chancery
00442076649242 U.K
23
Contact Details of Community Welfare Attaches in Pakistan Embassies Abroad
Station / Name Office Tel Residence Tel Fax No/ email
ABU DHABI EMBASSY OF PAKISTAN
Vacant w.e.f.12-8-2014
009712-4449334
009712-4447800-Exch
--- 009712-4447037
009712-4447172
BAHRAIN EMBASSY OF PAKISTAN
Mr. MaqsoodQadir Shah
00973-17245799
00973-17244113/104-Exch
00973-17754184-R
00973-39120960-M
00973-17263807
00973-17255960 Dip
BARCELONA (CONSULATE GENERAL OF PAKISTAN)
Mr. Muhammad Aslam GhauriPathan
0034-934510708
0034-934512756 Exch
0034-936673439-R
0034-66318475-M
0034-934514865
0034-934510709 Dip
DOHA EMBASSY OF PAKISTAN
Mr. Rashid Nizam
00974-44836708
00974-44832525-Exch
0074-44638844 (R)
00974-33704250-M
00974-44832227
DUBAI-II (CONSULATE GENERAL OF PAKISTAN)
Dr. Riaz Hussain Laang
00971-43966651
00971-43973600/117-118
00971-42388243-R
00971-551551682-M
00971-43971364
00971-43971975
DUBAI –I (CONSULATE GENERAL OF PAKISTAN)
Mr. Haroon Waqar
00971-43971748 00971-567015168-M 00971-43971364
00971-43971975
JEDDAH – I (CONSULATE GENERAL OF PAKISTAN)
(Vacant)
009662-6611661
009662-6692371/225
--- 0096612- 6606275
00966126693309 dip
JEDDAH – II (CONSULATE GENERAL OF PAKISTAN)
Syed Tehseem-ul-Haq
00966-2-6633605
00966-2-6692371/225
00966-582850517-M 00966-12- 6606275
00966126693309 dip
KUALA LUMPUR (HIGH COMMISSION OF PAKISTAN)
Syed Azhar Raza Hashmi
00603-21645949
00603-21618877-79
--- 0060321648220
00603-21624515
KUWAIT EMBASSY OF 00965-25327649 0096525648869-R 00965-25322917
24
Station / Name Office Tel Residence Tel Fax No/ email PAKISTAN
Mr. Noor U Din, Community Welfare Attache
00965-25327651 0096555044759 M 00965-25327648 Dip
MANCHESTER (CONSULATE GENERAL OF PAKISTAN)
Mr. SajidMehmoodQazi, Community Welfare Attache
0044-1612253368 0044-798350922-M 0044-1612253281 dip
MILAN(CONSULATE GENERAL OF PAKISTAN)
Dr. Akhtar Abbas, Community Welfare Attache
0039-02-66703271(Exch)
0039-02-66718727 (Direct)
00393279160000 (M) 0039-02-67479076 (CWA)
00390267479076 (Dip)
MUSCAT (EMBASSY OF PAKISTAN)
Mr. ShahidJaved
00968-24603343 00968-24699771-R
00968-96250158-M
00968-24601206 Tele-fax
00968-24697462
RIYADH – I EMBASSY OF PAKISTAN
Mr. Mueenudin
00966-544458935 00966-1-4607870-R
00966-540-497567-M
00966-114887953
RIYADH –II EMBASSY OF PAKISTAN
Syed HammadAbid
00966-14826473 00966-14632051-R
00966-54-1517192-M
00966-11488795
SEOUL EMBASSY OF PAKISTAN
Mr. Muhammad Humair Karim
00822 7968252 &3 &
00822 7960312
(Extension # 120 or 110)
00822 7960314 (Off Direct)
00822 7960315-R
008210 65056895-M
00822 7960313
00822 7960316- CW Wing
ATHENS (GREECE) EMBASSY OF PAKISTAN(Vacant)
001-310-441-5114 --- 001-281-890-1433
NEW YORK CONSULATE GENERAL OF PAKISTAN
Mr. MureedRahimoon
001-212-879-6088 (direct)
001-212-879-5800/234 (Ext)
--- 001-212-517-6987 (Dip)
001-212-517-6987 (CWA)
BAGHDAD (IRAQ) EMBASSY OF PAKISTAN
Mr. Amir Rehman
--- 00964-750595905741-M
---
25
Contact Details for Contact with the Grievance Commissioner and his Website in Pakistan
Hafiz Ahsaan Ahmed Khokhar Grievance Commissioner for Overseas Pakistanis
Contact:
E-mail: [email protected]
Tell No: 051-9217243
Cell No: 0300-8487161
Fax: 92-51-9217224
Website:
www.overseaspakistanis.ombudsman.gov.pk
Postal Address:
Federal Ombudsman Secretariat, 36-ConstituionAvenue,
Islamabad, Pakistan
26
Contact Details for Contact with the Federal and Provincial Ombudsmen in Pakistan
CONTACT OF FEDERAL OMBUDSMEN IN PAKISTAN
S.NO. NAME TELEPHONE NO. OFFICE FAX RESIDENC
E/CELL 1. Mr. M. Salman Faruqui, Wafaqi
Mohtasib (Federal Ombudsman), 36 Constitution Avenue, G-5/1, ISLAMABAD.
9217200 9217201
9217256
9212722
2. Abdur Rauf Chaudhry Federal Tax Ombudsman, Federal Tax Ombudsman Secretariat, State Enterprises Complex, 5-A, Constitution Avenue, ISLAMABAD. E-mail: [email protected], [email protected]
9211382 921232p1
9205553
03345388836 051-9101000
3. Justice (R) Yasmin Abbasey Federal Ombudsman, Federal Ombudsman Secretariat for Protection Against Harassment of Women at Workplace, 11-A, Main Agha Khan Road, F-6/3, ISLAMABAD. (Mr. Zafar Bokhari, PS.03075111608
051/9207872
9216076
0323-2403668 051-9238600
4. Mr. Azhar Ali Farooqi, Federal Insurance Ombudsman, Federal Insurance Ombudsman Secretariat, PRCSAnnexe Building, Plot No. 197/5, 2nd Floor, Dr. Daud Pota Road, Near Cantt. Station, KARACHI. E-mail: [email protected]
021/99207761
99207762
99207760 99207763
03228667919
5. Mr. Anisul Hasnain Musavi Banking Mohtasib Pakistan, 5th Floor, Shaheen Complex, M. R. Kiyani Road, P.O Box No. 604, E- KARACHI. Mail:[email protected]
021/99217334
99217338
99213904
03002139056
35853792 35854469
27
CONTACT OF PROVINCIAL OMBUDSMEN IN PAKISTAN
S.NO. NAME TELEPHONE NO. OFFICE FAX RESIDENCE/
CELL 1. Mr. Javed Mahmood, Provincial
Ombudsman, Punjab, Professor Ashfaq Ali Khan Road, LAHORE. E-mail: [email protected] [email protected]
042-99212499 99211773
99213711
0300-4100696
2. Mr. Asad Ashraf Malik, Provincial Ombudsman (Mohtasib) Sindh, Provincial Mohtasib Sindh Secretariat, Shahrah-e-Kamal Ataturk, Opposite Sindh Secretariat, KARACHI, E-mail:[email protected]
021/99211025
99211026
99211051
021/35840001 03008252550
3. Mr. Waqar Ayub, Provincial Mohtasib, Provincial Ombudsman Secretariat Khyber Pakhtunkhuwa, OPF Building, Phase-V, Near NADRA Office, Hayatabad, Peshawar.
091-9219525 9219531-2
9219526
03349041975 5613825(Res)
4. Mr. Wassay Tareen, Provincial Ombudsman Baluchistan, Provincial Ombudsman’s Secretariat, 47-Zarghoon Road, Baluchistan. QUETTA. E-mail: [email protected]
081/9201827
9202366
03009387763
5. Syed Mumtaz Hussain Naqvi, Ombudsman of Azad Jammu & Kashmir, Ombudsman Office, New District Complex Block D, Ist Floor, 13100, Azad Jammu & Kashmir, MUZAFFARABAD. E-mail: [email protected]
05822-920070
920070 03459621412
05822/443238
6. Dr. FarkhandaWasim Afzal, Provincial Ombudsperson for Protection Against Harassment of Women at Workplace Punjab, 174, Gen.Sarfraz Road, Shadman-II, Lahore.
042-99268281-
04
7. Syed Pir Ali Shah, Provincial Ombudsman Sindh for Protection Against Harassment of Women at Workplace, 7th Floor, New Sindh Secretariat Building, KARACHI.
021/99222744
99222947
03212546436
021/35861133
28
Contact Details of Focal Persons in the Missions and Federal Agencies in Pakistan
Name of Ministry/
Government Agency
Name of Focal Person
Designation Phone Number Email Address
M/O Foreign Affairs
Mr. Nadeem Ahmed Director General (NASA &OP)
0331-5422202 051-9207972
M/O Foreign Affairs
Syed Mosawwir Abbas
Assistant Director
0300-4034924 [email protected]
Overseas Pakistanis Foundation
Syed Khalid Ali Deputy Director(W&S)
051-921458 03215105544
Overseas Pakistanis Foundation
Mr.M.Arshad Ali Director Coordination
0519206122 03335156781
Overseas Pakistanis Foundation
Mr. Habib urRehman Khan
Managing Director
05-9205122 03335555554
M/O Overseas Pakistanis
Mr. M.Atta-ur-Rehman
Assistant Chief 0300-8992280 [email protected]
Ministry of Overseas Pakistanis
Mr. Fayyaz Malik Chief ,PPU 051-9219618
M/O Interior Mr. WaqasMaqsood Section Officer, Federal Investigation Agency
0314-5634292 ---
Federal Investigation Agency
Mr. SajidAkram Chaudhry
Deputy Director
051-9262457 051-9261955
Immigration &Passport
Mian Aurangzeb Deputy Director
0333-9116144 [email protected]
Immigration & Passport
Mr. Nadeem Rehman Director Database
0346-5155165 ---
Bureau of Emigration
Mr. Ghulam Hyder Khaskheli,
Additional Director General
0333247559 [email protected]
Board of Investment
Mr. Lal Dino Deputy Director
051-9204335 ---
Pakistan International Airlines
Capt.S.AdnanHaris Director Safety &Q
0321-2484905 [email protected]
Pakistan International Airlines
Mr. Shoaib Ahmed Dahri
General Manager Focal Person
0323-2320909 [email protected]
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Name of Ministry/
Government Agency
Name of Focal Person
Designation Phone Number Email Address
Pakistan Housing Authority
Mr. Muhammad Irfan
Director General
0333-5113470 ---
Overseas Employment Corporation
Mr. Hameed-ur-Rehman
Executive Director
0519253245 0313-5099989
Overseas Employment Corporation
Mr.ShahrukhNusrat Managing Director
051-9253241 [email protected]
Civil Aviation Authority
Mr. Obaid-ur-RehmanAbbasi
Sr. Joint Director Legal
0302-8274322 [email protected]
Civil Aviation Authority
Mr. Iftikhar Ahmed Mir
Sr. Joint Secretary
0333-6154947 ---
M/O Information Broadcasting
Mr. Shahzad M. Vaseer
Deputy Director
0321-4110306 [email protected]
M/O Information Broadcasting and &National Heritage
Mr. MustaeenAlvi Deputy Secretary
051-9203310 ---
Capital Development Authority
Mr. Arshad Afridi Assistant Director
0332-9987089 ---
Capital Development Authority
Mr. Rafat Ali Director( IT) 0333-5570793 [email protected]
Capital Development Authority
Mr. Ali Asghar Director (HR) 0333-0584446 ---
Associate Press of Pakistan
Mr. Sheraz Latif Managing Director
0342-5197033 ---
Associate Press of Pakistan
Mr. Farooq Ahmed Director 0333-5223692 ---
Associate Press of Pakistan
Mr.M.Jamil Chief Comp Engr
0300-9723846 [email protected]
Ministry of Finance
Mr. Iftikhar Ahmed Joint Secretary (HRM)
051-9206818 03335685268
Federal Board of Revenue
Mr. Masood Ahmed Additional .Collector Customs
0519280446 0519215308
---
Federal Board of Revenue
Mr. RahmatulaVistro Secretary (Customs Wing)
051-9215308 [email protected]
NADRA HQ Col. Khalid Usman Director 0300-8557192 [email protected]
NADRA HQ Mr. Aamir Bukhari Director 03225100029 051-9215770
NADRA HQ Col.SohailMehmood Director 0332-5195160 051-90391912
30
Name of Ministry/
Government Agency
Name of Focal Person
Designation Phone Number Email Address
M/O Information and Technology
Syed Khalid Gardezi Joint Secretary 051-9206277 [email protected]
National Information Technology Board
Syed Iftikhar H. Shah Executive Director
051-9208207 [email protected]
Pakistan Broadcasting Corporation
Mr. Nayyar Jamal Director Programmes
051-9214932 [email protected]
Radio Pakistan Mr. Khurshid Malik Controller External Services
0300-7342759 controllerexternalservices@ gmail.com
Radio Pakistan Mr. Riaz Ahmed Controller News
051-9209602 [email protected]
M/O Housing and Works
Mr. Akhtar Jan Wazir Sr. Joint Secretary
031-5552992 ---
M/O Housing& Works
Mr. Muhammad Saleem
Deputy Secretary
0300-5252246 [email protected]
Religious Affairs Mr. Noor Zaman Joint Secretary (Admin)
0333-5685268 [email protected]
State Bank Mr. M.Akmal Director 02132453522 0300703785
Chief Commissioner Islamabad Capital Territory
Ms.NadiaSaqib Director (Admin)
051-910837 ---
Anti-Narcotics Force
Mr. Muhammad Ayub
Assistant Director
03334516368 [email protected]
Airports Security Force
Mr. Khalid Waqar Chief Security Officer
03345113919 [email protected]
Federal Board of Revenue
Mr. Akhlaq Ahmed Khatak
Chief Customs 03008370315 [email protected]
Securities and Exchange Commission of Pakistan
Mr. Bilal Rasul Director (Chairman Secretariat Islamabad)
111-117-327/327
31
Facilitation Desks at Pakistan’s International Airports (Location and Pictures)
FACILITATION DESKS AT AIRPORTS
• Benazir Bhutto International Airport, Islamabad,
• Allama Iqbal International Airport, Lahore
• Jinnah international Airport, Karachi,
• Bacha Khan International Airport, Peshawar
• Quetta International Airport, Quetta
PROPOSED FACILITATION DESKS
• Multan International airport ,Multan
• Faisalabad International Airport, Faisalabad
• Sialkot International Airport, Sialkot
• Mirpur International airport, Mirpur (AJK)
• Gawader International Airport, Gawader
32
PICTURE GALLERY
Group Photo of Meeting with Federal Agencies for Setting up Facilitation Desks
33
Shaheed Benazir Bhutto International Airport, Islamabad
View of One Window Facilitation Desk at
Shaheed Benazir Bhutto International Airport, Islamabad
34
Allama Iqbal International Airport, Lahore
View of One Window Facilitation Desk at Allama Iqbal International Airport, Lahore
35
Jinnah International Airport, Karachi
View of One Window Facilitation Desk at Jinnah International Airport, Karachi
36
Bacha Khan International Airport, Peshawar
View of One Window Facilitation Desk at Bacha Khan International Airport, Peshawar
37
Quetta International Airport, Quetta
View of One Window Facilitation Desk at Quetta International Airport, Quetta
38