Group 11Presents:

FedLily Van, Rocco Ragland, Nikita Uppal,

Kristen Reichert, and Mariam Fanny

Ex

● What is a Business Process?● Other parts of the business process

includes-● Inputs: resources transformed into

services● Outputs: services offered to customers

The Business Process

MF

● Primary Input: Customer’s package and payment

● Primary Output: Delivery of package● Process Steps

○ Drop off - Pay for service○ Check In○ Tracking Updates○ Delivery of Package - Check Out

Defined for FedEx

MF

The Business Process Visualized

KR

● COSMOS ○ Customer Operations Service Master Online

System○ Monitors every phase of delivery process○ Information inputted by employees

● Components:○ SuperTrackers: hand-held computers used to scan package

progress○ DADs: dispatch computer systems in FedEx vehicles

The Information System

LV

LV

Examples of DADs

Example of handheld tracking/scanning device

● Online interface○ Convenient, easy to use, and easy to read

● Customizable○ Information that pertains to you

● Notifications ○ Immediate updates

● Automates complex and repetitive process○ Efficient and not time consuming

The Information System Benefits

KR

● Color-coded status bar● Easy status identification● Estimated date of

delivery● Print your own label

The Information System Benefitscont...

NU/RR

● Customization● Time-zone● Time Format● Order of events

The Information System Benefitscont...

NU/RR

● E-mail notifications○ Exceptions○ Delivery confirmation○ Current detailed results

● 26 language options

The Information System Benefitscont...

NU/RR

● Recently entered tracking numbers arenotated for future use

The Information System Benefitscont...

NU/RR

Questions?