Feedback from the Reference Group on 22nd February 2011

The MeetingOur meeting on 22nd February 2011 was to talk about Health.

Before we talked about this we had an update about the last Board meeting and a presentation from the Customer Council.

We heard about the elections and why some of the members decided to get involved.

The Health Check

Norman Campbell then told us about the Yorkshire and Humber Health Self Assessment and reminded us about what we thought had been important when we looked at this last year.

What is health?

Thomas Chalk from the PFT then gave a presentation about what health is and what kinds of services we get around our health.This meant that we were all talking about the same kind of things and all understood what we meant by health services.

What has been good?In groups we then talked about what had been good about the health services we have had over the last year.

I’ve had a health check

The Optician explained the eye test to me

I think the NHS helpline is very

good

I had a flu jab and a blood

test

I complained and got a letter

back

I like to see the same Doctor

The Doctor explained the

treatment to me

My dentist is very

understanding

I was happy with the information

they gave me

Staff spoke slowly to me to help me

understand

The chiropodist explains things

What has been bad?In groups we then talked about what had been bad about the health services we have had over the last year.

The Dentist does not take NHS patients

I don’t like the waiting room

Things not being explained

The Doctor speaks to the person with me,

not me

Seemed to spend a long time

waiting

I have to wait a long time to see the

DoctorThe Dentist pulled my

tooth and did not listen to me. I did not want it

out

The hospital food was bad

The support staff don’t let me

answer

The Optician did not explain what they

were going to do

What should change?

In our groups we then talked about ideas we had for things that could change or get better.

Over lunch Thomas and Fiona looked at our ideas and pulled out the 5 most popular suggestions.

Voting TimeAfter lunch, we heard what the 5 most popular suggestions were and we could then get up to vote for what we thought the most important was.

In 5th place

Good places to get health services – clean, accessible, friendly and safe.

This had 3 votes.

Accessible information

This had 5 votes

In 4th Place

A choice of who you see

This had 5 votes as well

In 3rd Place

Good Information – easy to understand, who to ask for help, where to go for appointments, how to get a

better service

This had 7 votes

In 2nd Place

Staff Awareness – more training and resources for staff

This had 10 votes

In 1st Place

The Service User Reference Group decided that the most important

area for change is around staff awareness and

making health services more accessible for

people with a learning disability.

THE RESULT