maxis fibre internetquick start guide

Welcome

a warm welcome from all of us at maxis

for Maxis postpaid customers

Monthly fee of

(For all others)

Unlimited download quota*

Free installation*Additional charges will be incurred should you

request for non-standard installation

Unlimited callsto Maxis fixed lines

INTE

RNET

FREE

CA

LLS

10 Mbps

ON YOUR MAXIS MOBILE

FROM YOUR DECT PHONE

Singapore, Indonesia, China, Thailand, India, Australia, UK, Taiwan, Vietnam and Japan. Subsequent charges and calls to other IDD destinations to follow Maxis IDD call rates.

to Maxis & Hotlink numbers (worth up to RM12/mth)100 mins

to 10 IDD destinations (fixed & mobile numbers)100 mins

RM138/mth

RM148/mth

(worth approximately RM30/mth)

to Maxis mobile numbers (worth up to RM9 / mth)RM0.09/min on subsequent charges

100 mins

Congratulations for taking the first step in turning your house into a Maxis Home! With Maxis Home Fibre Internet, you can expect a richer internet experience with faster downloads, enhanced online shopping experience, smoother video streams and more. Now you can do more in less time!

Need to stay close to your family and friends? Then you’ll love the free allocated minutes to Maxis mobile numbers and IDD destinations like Singapore, Indonesia, China, Thailand, India, Australia, UK, Taiwan, Vietnam and Japan!

To find out more about your package details, visit maxis.com.my/home. Below are the benefits that you will enjoy for subscribing to our service.

•FibreInternet

•FreeallocatedminutesfromyourDECTphone -toMaxismobilenumbers -to10IDDdestinations -toMaxisfixedlines

On top of free allocated minutes, you will also enjoy Internet Security to protect your devices and manage your children’s online experience.

Enclosed in this welcome kit is the quick start guide to assist you. For call charges after allocated free allocated minutes, Frequently Asked Questions and Terms and Conditions, log on to maxis.com.my/home or call 1800 82 1123.

Welcome to Maxis Home!

Yours sincerely,Maxis

1

instructionsforuse• Use the accessories delivered with the device or use those recommended by the vendor, such as the power adapter and battery.

• The power supply voltage of the device must meet the requirements on the input voltage of the device.

• Keep the power plug clean and dry to avoid electric shocks or any other hazard.

• Dry your hands before removing or inserting cables.

• Stop the device and switch off the power before removing or inserting cables.

• Switch off the power and remove the power plug if the device is shut down for a long time.

• Keep the device free of contact with water or other liquids. If such an accident occurs, switch off the power immediately and remove all cables, including the power cable, optical fibres and network cables from the device. Contact the Maxis customer service centre in case of a device failure.

• Do not stamp, pull, drag or excessively bend the cables because they may get damaged, thus leading to a device failure.

• Do not use cables that are damaged or aged.

• Do not look directly into the optical port on the device without eye protection as the infrared may injure your eyes.

• In case of any abnormalities such as smoke, abnormal sound or odour, immediately stop the device, switch off the power and remove all cables, including the power cable and network cable from the device. Contact the Maxis customer service centre in case of a device failure.

• Prevent foreign objects such as metal objects from dropping into the device through the heat dissipation vents.

• Prevent the outer case of the device from being scratched as the paint that falls into the device may cause a short circuit. In addition, it may cause an allergic reaction to human body.

• Keep the device out of the reach of children. Ensure that the devices are not dismantled so that the components are not exposed.

• Use of lightning protection is recommended to avoid device damage during storms.

safetytips

foryourreference

MyAccountPortalhowtocreateyourpersonalMyAccountPortalIDandpassword

internetsecurityhowtoactivatetheservicehowtodownloadthesoftware

speedtesthowtogetanaccurateresultusingspeedtest

descriptionofLEDlightsonequipmentOpticalNetworkTerminal(ONT)/BroadbandTerminationUnit(BTU)

simpletroubleshootingguide

1

2

3-4

5-7

8-11

12-14

15-16

32

Log on to MyAccount Portal at mylaunchpad.com.myClick on “Create an account”

howtocreateyourpersonalMyAccountIDandpassword

VoIP no. :

VoIP password :

Wi-Fi user ID :

Wi-Fi password :

MyAccount ID :

MyAccount password :

Remarks :

for your reference

54

Log on to MyAccount Portal at mylaunchpad.com.my(Please refer to page 3 - 4 for step-by-step instructions on how to create your personal account)

Click on the “MIS” tabon the account page.

howtoactivatetheservice

and password recovery security question.

76

howtodownloadthesoftware

Under the MIS tab, there are two sub tabs.

Click on “Download your Maxis Internet Security now” to download the MIS files.

Click Run > NextPlease read the License agreement and click Accept

98

Perform speed test using wired connection to Residential Gateway modem (RGW).

1) Open your web browser.2) Log on to http://dsldevice.lan or to the IP address of your RGW (by default : 192.168.1.154).3) When the RGW GUI appears, click on Wireless under the Home Network category.

disableresidentialgatewaymodem(RGW)wirelessconnection

DisclaimerThe speed measured here is the speed between your device (PC, notebook or handphone) and Maxis’ network. These speeds may exceed the capabilities of many content servers and individual PCs. The actual Internet connection speeds may vary due to a number of factors including customer hardware, equipment and software, server limitations, type of content being accessed and the number of users online.

howtogetanaccurateresultusingspeedtest

1110

clearyourbrowsercache

To clear your cache:1) On the Internet Explorer Tools menu, click InternetOptions. The Internet Options box should open to the Generaltab.2) Under the BrowsingHistorysection, click the Delete button. A Delete Browsing History box should open. Click the box next to the Temporary Internet files Delete button. This will delete all the files that are currently stored in your cache.

3) Click OK, and then click OK again.

4) In Wireless Access Point, click on Configure.

5) Uncheck “Interface Enable” option.

1312

Figure 2: Top view of the Residential Gateway modem (RGW)Actual unit may differ from visual above

ResidentialGatewaymodem(RGW)

Power Ethernet Wireless Phone1 Phone2 Broadband Internet

description of LED lights on equipment

Figure 1: Top view of the ONT / BTUActual unit may differ from visual above

OpticalNetworkTerminal(ONT)/BroadbandTerminationUnit(BTU)

TEL2 TEL1 LAN4 LAN3 LAN2 LAN 1 LOS PON Power

Ethernet Green

Off

On

Blinking

Ethernet connection, no activity

Ethernet activity

Power off

Wireless

Green

Orange

Red

Red/Green

Off

On

Blinking

On

Blinking

On

Blinking

Toggling

No wireless activity, WPA(2) encryption

Wireless activity, WPA(2) encryption

No wireless activity, WEP encryption

Wireless activity, WEP encryption

No wireless activity, no security

Wireless activity, no security

Wireless client registration phase

WLAN disabled

Phone Green

Off

On

Blinking

VoIP service up

VoIP activity

VoIP service down

Internet Green

Red

Off

On

Blinking

On

Internet connectivity, no activity

Internet activity

Internet connection setup fail

No internet connection

Broadband Green

OffOn DSL Synchronized

Pending DSL Synchronization

Power Green

Red

Orange

Off

On

On

Blinking

Power on, normal operation

Power on, self-test failed, indicatingdevice malfunction

Device is upgrading

Power off

1514

1. Unabletoconnecttotheinternet. IstheONT/BTUpowered,“POWER”LEDlightlit? No: ONT / BTU is not powered. Please ensure the power plug is functional and switched on. Yes: Power Off and On the ONT / BTU and RGW. If problem persists, proceed to next question. IsthecablefromPCpluggedinto“Ethernet”portattheRGW? No: The cable might be unplugged or plugged incorrectly. Plug the cable into the correct port.

2. Inactivefibreconnection. Isthe“LOS”LEDlightblinkinginred? Yes: The patch cord might not be connected to ONT / BTU. Plug in the patch cord to its place.

3. Experiencingslowinternetconnection. Istherearouter,switchoranotherdeviceconnectedbetweentheRGWandPC? No: Power Off and On the RGW. Yes: Connect the cable from PC directly to the RGW and verify.

DisclaimerProduct information, packages and diagrams used are correct at time of printing. Maxis reserves the right to make any changes deemed necessary and/or required to its services and equipment. For latest information, kindly visit maxis.com.my/home.

Ethernet Green

Off

On

Blinking

Ethernet connection, no activity

Ethernet activity

Power off

Wireless

Green

Orange

Red

Red/Green

Off

On

Blinking

On

Blinking

On

Blinking

Toggling

No wireless activity, WPA(2) encryption

Wireless activity, WPA(2) encryption

No wireless activity, WEP encryption

Wireless activity, WEP encryption

No wireless activity, no security

Wireless activity, no security

Wireless client registration phase

WLAN disabled

Phone Green

Off

On

Blinking

VoIP service up

VoIP activity

VoIP service down

Internet Green

Red

Off

On

Blinking

On

Internet connectivity, no activity

Internet activity

Internet connection setup fail

No internet connection

Broadband Green

OffOn DSL Synchronized

Pending DSL Synchronization

Power Green

Red

Orange

Off

On

On

Blinking

Power on, normal operation

Power on, self-test failed, indicatingdevice malfunction

Device is upgrading

Power off

16

4.UnabletofindtheWi-Finetwork. 1) Open a browser and log on to 192.168.1.254. In the RGW GUI click on Wireless under the Home Network category. 2) In Wireless Access Point click on Configure at the top right hand corner of the screen. 3) Make sure the “Interface Enabled” option is checked. 4) Scroll down and look for the “Channel Selection”. 5) Change the channel from “Automatic” to “Manual”. 6) Go to “Channel” and change to other available selection, ie. 11 or 12. 7) Click apply and try again to connect with the Wi-Fi network.

5. Unabletomakeandreceivecallstoandfromallnumbers. IstheDECTphonepowered? No: DECT phone is not powered. Please ensure the power plug is functioning and switched on Yes: Power Off and On the DECT phone and verify. IsthecablefromDECTphonepluggedintoRGW“Phone1”port? No: The cable might be unplugged or plugged incorrectly. Plug the cable into the correct port.

maxis.com.my/home1800821123