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FIELD SERVICE SOFTWARE MAY 2018

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C O N T E N T S

Introduction

Defining Field Service Software

FrontRunners (Small & Enterprise Vendors)

Runners Up Methodology Basics

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This FrontRunners analysis is a data-driven assessment

identifying products in the Field Service software market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for Usability (x-axis) and User Recommendations (y-axis). FrontRunners then plots 10-15 products each on a Small Vendor and an Enterprise Vendor graphic,, based on vendor business size, per category.

In the Field Service FrontRunners infographic, the minimum qualifying scores were 4.05 for Usability and 4.05 for User Recommended.

To be considered for the Field Service FrontRunners, a product needed a minimum of 20 user reviews published within 18 months of the evaluation period. Products needed a minimum user rating score of 3.0 for both Usability and User Recommended in both the Small Vendor and Enterprise Vendor graphics.

I N T R O D U C T I O N

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INTRODUCTION

The minimum score cutoff to be included in the FrontRunners graphic varies by category, depending on the range of scores in each category. No product with a score less than 3.0 in either dimension is included in any FrontRunners graphic. For products included, the Usability and User Recommended scores determine their positions on the FrontRunners graphic.

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Field Service software helps organizations obtain, track,

monitor and complete work orders within their respective field of expertise.

Software Advice’s FrontRunners is focused on the North American Field Service software market. We identify this set of core

capabilities for the Field Service software category: billing/invoicing, scheduling and dispatching, work order management and customer management, as well as at least two of the following: contact management, inventory management and/or GPS tracking.

D E F I N I N G F I E L D S E R V I C E S O F T WA R E

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5.04.0

5.0

4.0

USABILITY

GorillaDeskTradify

ServiceTrade

VonigoFergus

ServiceM8Jobber

RazorSync

Service Fusion

ServiceBox

JOBPROGRESS

Wintac

mHelpDesk

simPRO

FieldEdge

F R O N T R U N N E R S ( S M A L L & E N T E R P R I S E V E N D O R S )

FRONTRUNNERS® FOR FIELD SERVICE, MAY 2018

For each individual rating in both the Usability and User Recommended criteria, the methodology weighs recent reviews more heavily.

Enterprise VendorSmall Vendor

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F R O N T R U N N E R S S C O R E S

( S M A L L V E N D O R S )

TOTAL SCORE

USABILITY SCORE

USER RECOMMENDED

SCORE

1 GorillaDesk 9.39 4.63 4.76

2 Tradify 9.21 4.49 4.72

3 ServiceTrade 9.13 4.52 4.62

4 Vonigo 9.10 4.39 4.71

5 Fergus 9.09 4.42 4.67

6 ServiceM8 9.01 4.50 4.51

7 Jobber 9.00 4.44 4.55

8 RazorSync 8.98 4.39 4.59

9 Service Fusion 8.89 4.41 4.48

10 ServiceBox 8.59 4.26 4.33

11 JOBPROGRESS 8.51 4.22 4.28

12 Wintac 8.25 4.11 4.15

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F R O N T R U N N E R S S C O R E S

( E N T E R P R I S E V E N D O R S )

TOTAL SCORE

USABILITY SCORE

USER RECOMMENDED

SCORE

1 simPRO 9.11 4.55 4.56

2 FieldEdge 8.58 4.16 4.41

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R U N N E R S U P

AceRoute

AgileField

Ai Field Management

Aimsio

Apptricity Field Services

Ascora

Augmented Support

AutoVu

AyaNova

Bella FSM

BigWave

BlueFolder

Call of Service

Click Field Service Edge

CoreSystems

Corrigo

Dataforma

Direct Focus

Dynamics 365 for Field Service

ESC Software

eServiceTicket

Evosus Software

ez Service Manager

FarEye

FeetPort

Fibo

Field Complete

Field Disaptcher

Field Force Manager

Field Force Tracker

Field Nimble

Field Squared

FieldAware

FieldAx

FIELDBOSS

FieldConnect

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FieldEZ

FieldInsight

FieldLocate

FIELDMOTION

Fieldomobify

Fieldpoint

FieldPulse

FieldServio

FieldSumo

Flobot

FLS VISITOUR

GeoPal

GoServicePro

GSMtasks

Husky AI

IFS Field Service Management

Infor Service Management

Job Tracker Professional

jobi

JobLogic

Keeprop

Key2Act

Kickserv

Klipboard

Less Paper

littlefleets

Loc8

LogiMove

Maxoptra

mEdge

MindYourService.com

MO.S.T.

Mobile Resource Manager

Mobiwork SmartTrack and MWS

myGeoTracking

Natural Insight

OctopusPro

Opermax

Ops2Go

Opti-Time

Optsy

Orthinc

Plexus

Praxedo

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ProfitZoom

Pruvan

ReachOut Execute

Real Scheduler

RealGreen Field Service Management

SAM Pro Enterprise

Scheduling Manager

Serfy

Service Autopilot

Service Centre

Service Management Enterprise

Service Pro

ServiceBench

ServiceBridge

ServiceMax

ServiceMonster

ServicePal

ServicePower

ServiceTitan

ServiceVelocity

ServiceWarrior

ServMan

ServSuite

SkyBoss

SmartServ

SuccessWare21

Synchroteam

Tasker

The HindSite Solution

The SERVICE MANAGER

Timing Software

TODOzone

Total Office Manager

Total Service

TrackOne

Trade-Serve

Traqspera

VMS Service Management

vWorkApp

Walkabout

WorkDeskPro

WorkflowMax

WorkWave Service

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The FrontRunners methodology assesses and calculates a

score for products on two primary dimensions: Usability on the x-axis and User Recommended on the y-axis.

The Usability score is a weighted average of user ratings including:

• End-user ratings of one to five stars on the product’s ease of use.

• End-user ratings of one to five stars on the product’s functionality.

The User Recommended score is an overall weighted average of scores including:

• End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.

• End-user ratings of one to five stars on how likely they are to recommend the product to others.

There are up to two FrontRunners graphics for each market, one Small Vendor and one Enterprise Vendor graphic. The Small Vendor graphic highlights qualifiers from smaller (by employee size) vendors, while

M E T H O D O L O GY B A S I C S

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METHODOLOGY BASICS

the Enterprise Vendor graphic displays qualifiers for larger (by employee size) vendors.

Markets are defined by a core set of functionality, and to be eligible for FrontRunners, products must offer that core set of functionality. Core functionality required is determined by our research analysts, who provide coverage for and have familiarity with products in that market. Additionally, a product must have at least 20 unique user-submitted product reviews across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com, which must have been published within 18 months of start of the analysis period.

Inclusion in the Small Vendor or Enterprise Vendor FrontRunners graphic is based on the vendor’s employee count. Vendors eligible for the Enterprise Vendor graphic must have more than the median employee count for all vendors in the market, or 100 employees—whichever is greater. Vendors whose employee counts do not meet either of those thresholds qualify for the Small Vendor graphic.

1 In the event fewer than 10 products qualify for either a Small Vendor or Enterprise Vendor FrontRunners graphic, the vendors that do qualify will be combined into a single graphic.

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