FIM

www.totalclean.co.uk

Copyright © 2013 Total Clean Services Ltd

Franchise Information MemorandumManagement Franchise Opportunity

” Whatever you do, don’tlet Mr. Wally Olins down! ”

www.totalclean.co.uk I Copyright © 2013 Total Clean Services Ltd

Contents...

Welcome from the Managing Director

Where It All Began

Birth of the Management Model

Client Testimonials

The Total Clean Philosophy

About Franchising

The Total Clean Opportunity

Analysis Carried Out

The Case for Total Clean

The Earnings Opportunity

Notes on the Financial Projections

The Structure of the Business

The Workings of the Franchise

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The Franchise Package

Notes on the Franchise Package

Our Franchise Partners

Your Exclusive Territory

Prepare to Launch

Better by Association

Pre-launch Training Programme

Timetable for Training

Continuous Training by the Franchisor

Ongoing Back Up & Support

10 Reasons to Invest

Most Popular FAQs

Non-disclosure & Reliance Statement

Our Professional Advisors

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Carlos GarciaManaging Director

www.totalclean.co.uk I Copyright © 2013 Total Clean Franchise Ltd.

Welcome from the Managing Director...

“Welcome to the Total Clean Franchise Information Memorandum I would like to continue by giving you my personal thanks for your interest in becoming a Total Clean Franchise Partner.

Throughout my business life, I have been involved in a number of successful businesses. This good fortune in my various ventures has brought to me an excitement, enjoyment and fulfillment – and still deep down, I always yearned to have a business that could be successful on a national scale. So now, after many years of business ownership, I wish to share my experience and accumulated expertise with like-minded Franchise Partners who desire to invest in their future in the same way.

Given the nature of this opportunity, the most successful Franchise Partners will be hardworking individuals with the necessary business management and leadership skills. We will provide significant training and support in all areas of your business but the day-in, day-out dedication can come only from you.

You have been sent this document because you have successfully reached an advanced stage of our franchise awarding process - congratulations!

Please read carefully through its pages and the information it provides you. At the same time, please also consider your own motivations and aptitudes, as the relationship between Franchisor and Franchise Partner is one requiring mutual trust and dependency.

As your journey through the process continues, so does our commitment to the exchange of vital information in order to help you achieve one of the most important and rewarding developments in your life.

I wish you the very best of luck as you continue to pursue this unique and exciting opportunity.”

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Where It All Began…

Carlos left school at 16 and went straight into High Street banking for four years. Realising that this was not his ‘calling’, he went on to fulfill a commitment to complete his National Service in the Spanish Army.

Carlos returned to the UK in 1995 to find that the family business had been growing organically, mostly through client referrals and recommendation, but with growth limited by it running as an ‘owner-operator’ lifestyle business. Sadly, his father, Pedro, had suffered a series of health scares and shortly after Carlos’s return his parents took the decision to finally retire back to Spain and hand the business over to Carlos.

Carlos took the business on at this time with a pledge to maintain the very high standards of service already set by his parents. The business was generating a very regular turnover of £125,000 annually and due to this substantial and very stable income, Carlos was also able to apply his entrepreneurial skills and developed a number of other highly successful businesses.

Pedro and Maria Garcia are Spanish migrants who arrived in London in 1969 and took positions as employed cleaning operatives. In 1972, their son Carlos Garcia was born.

In 1988 and after many of years of dedicated service at the site of Wolff Olins on Dukes Road, London WC1, the company CEO, Mr. Wally Olins, suggested that Pedro and Maria should leave their current employer and form their own cleaning company to work directly and exclusively for Wolff Olins. After much soul searching this is exactly what they did and the company that was to become Total Clean was formed.

Carlos first became involved at the age of 16 when he was tasked with a project to coincide with his secondary school’s Craft Design and Technology course - to “come up with a company name and branding for a new business of your choice”. This was how the Total Clean name and branding were born.

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1969

1969 1988 1995 2006 20121972

1972 1988 1995 2006 2012

THE CLEANING SPECIALISTS


Birth of the Management Model…

In 2007 with the property market in decline, Carlos had somewhat of an epiphany and realised that the potential to grow a multi-million pound business was right under his nose all the time. With the decision made to put his entire efforts into Total Clean, he more than doubled the annual turnover from £433,000 to £920,000 in 2012/13 – an average of over 16% increase year-on-year, in a recession!

The growth of Total Clean has allowed Carlos to set his sights on even stronger growth and national ambitions. Carlos has complete faith that major, UK-wide contract opportunities exist for this business and that Total Clean will compete on a national scale.

In mid-2012 Carlos launched the Total Clean Management Franchise project with a vision to duplicate his winning formula across the entire United Kingdom.

By default Carlos found himself running a cleaning company at the tender age of only 24 years, with the words of his father and mother still ringing in his ears,

“Whatever you do, don’t let Mr. Wally Olins down!”

Contrary to his parents’ style of running the business, Carlos decided to remove himself from the cleaning and instead chose to concentrate on employing quality staff to undertake the work; still at the levels that the customers had come to expect. This left him free to grow the business more quickly than it ever had done before and today’s Total Clean Management Model was founded.

For the eleven years between 1997 and 2008 Carlos’s strategy was to rely on what proved to be a very stable and healthy level of income and profitability from the cleaning business. The very high levels of service being maintained by the team during this period helped Total Clean to grow organically from £170,000 to £433,000 turnover annually.

At the same time, Carlos continued to build a property busi-ness that placed a high demand on his time with each new project. As each development was completed, he observed a very positive effect on the growth of the sales when his focus naturally reverted to Total Clean.

After 25 years, Total Clean enjoys a reputation for being a premiere commercial cleaning businesses

in London.

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” It is my pleasure to recommend your cleaning services. During the last 9 years I have worked directly with Carlos Garcia who has delivered a top notch quality service at competitive rates.

I am very happy to recommend your cleaning services. ”

” We have worked with Total Clean since November 2011. We have found them to be reliable, hardworking and they can always step in at short notice to accommodate anything extra we might need. The Management are very friendly & helpful to work with. ”

” I write to express my satisfaction with the service that you provide I am pleased to say that I find you, Carlos, very approachable and quick to resolve any issues. Your supervisor is always very friendly and is much-liked by the entire office. He also ensures the safety of our team by regularly returning after hours to ensure that the premises have been left secure. We are very happy with the results achieved. ”

” Carlos and his team have worked with our companies, both at Wolff Olins and at Saffron Brand Consultants. The great strength that they have is that they are so good that they are completely un-obtrusive. Everything is clean every day. Everything is tidy every day. Nothing is lost. And you hardly know they are there. It’s as if it’s all done by magic! A great team - I highly recommend them. ”

Mr. Wally Ollins, CBE

Nicole Hart, Dornan Engineering Services

” We have dealt with Total Clean since January 2003 during which time they have provided an excellent cleaning service to our offices. I can confidently recommend Total Clean to any company looking for a reliable and approachable cleaning service. ”


The Total Clean Philosophy…

When you are, you can then become a true business partner to your clients who can help them with every facet of their commercial cleaning requirement - always striving to exceed customer expectations in everything you do.

It is a vital aspect of our philosophy that a very high degree of attention to detail remains at the forefront of our service delivery – always for the benefit of the customer and therefore the business.

Here at Total Clean, we very much believe that technology is NOT an activity unto itself and its integration into the business should never be a substitute for customer interaction. Instead it acts as an integral feature in supporting our day-to-day roles.

The Total Clean philosophy is expressed through the way in which the business is operated and the service that is provided to its customers. That is why the Total Clean service methodology has been re-designed from the ground up to be as effective and responsive as possible.

The intention is not to be perceived merely as a good contract commercial cleaning business; it is important that customers see Total Clean as a premiere provider of services in its market.

We believe very strongly that our brand values should always be articulated through our service, in our marketing, on our website and in our Franchise operations.

As a Total Clean Franchise Partner, your objective is to be more than just a mere ‘supplier’ to your customers. We need Franchise Partners to become a vital connection for customers.

We always stay completely up to date with industry intelligence; constantly learning and developing ourselves and, as a consequence, our business. Our philosophy is centered around you and your team being expert in what you do.

The customer experiencethat we deliver defines

our business.

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A good franchise opportunity will o�er you a proven business format with both the initial and continuing support that you will need.

Your franchise will work under the brand established by your franchisor, using the business system they have developed and proven in the marketplace.

British Franchise Association


About Franchising…

Franchising works by providing individuals with a proven success formula so there is no need to reinvent the wheel. The results speak for themselves. While today 12% of businesses are franchise based, those businesses produce 43% of sales in the retail industry alone, with overall success rates of more than 90% compared to less than 12% in non-franchised businesses.

According to the *2012 NatWest Franchise Survey, the franchise industry contributes £134 billion (up from just £1 billion in 1984) to the economy with 929 active franchise businesses employing over 594,000 people Furthermore, the average annual turnover of a franchise in the UK is £341,000 and reports that some 91% are profitable (compared with 70% in the last recession of the 90s).

Franchising (or Business Format Franchising to be more specific) is a now widely used and highly successful business structure.

It is essentially a particular form of license arrangement under which the owner or operator of an established business with a tried and tested business system and trading name or brand (the “Franchisor”) grants the right to replicate its business using its business system and procedures to an independent third party (the “Franchise Partner”) and trade under its name often within a demarcated geographical area.

The Franchisor provides training, assistance and advice to the Franchise Partner and exercises a continuing responsibility to ensure the accurate replication of the business system and the preservation of the good reputation in the trading name is maintained.

The Franchise Partner makes regular payments to the Franchisor. These are usually linked to the turnover of the Franchise Partner’s business thus providing the Franchisor with a powerful commercial incentive to ensure that the Franchise Partner’s business is a success.

*91% of all franchisedbusinesses are profitable

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91 % 9%


The Total Clean Opportunity…

No start-up staff will be required. Franchise Partners will only need to employ cleaning operatives once they begin to win contracts. Franchise Partners will also handle all of the supervisory duties themselves allowing them to fully manage the intelligent servicing of the needs of the front-line customer.

So, why Total Clean?This is the entrepreneurial opportunity of the moment For a relatively low initial capital outlay, you could trade into an operating profit within 18 months and see your total original investment returned as early as year two of trading. In your third year of trading, you will be honing your skills and really seeing the benefits of strong, local brand awareness.

With Total Clean you will consistently receive an unparalleled level of day-to-day support from both a dedicated Central Office team and comprehensive ongoing support from the Franchisor.

This Management Franchise opportunity is not servicing a fad market! There will always be a requirement for our services which presents you with an amazing opportunity not just for wealth creation through the life of the business, but to generate a significant re-sale opportunity when the time is right.

A high quality service in a growing market sector often represents an exciting wealth creation opportunity for business owners.

Able to operate across a broad cross-section of client markets, Total Clean is an uncomplicated and modern Management Franchise opportunity in the multi-billion pound B2B Contract Commercial Cleaning sector. Even in the middle of a recession, Total Clean is achieving significant sales as well as substantial interest from investment partners like you.

Over a period of twenty four years, it’s Managing Director, Carlos Garcia has dissected the market and positioned this new opportunity where it will gain the greatest competitive advantage.

Our Franchise Partners do not operate initially from premises in expensive office locations. Instead, they can operate from their home where they are able to maintain a high value service without the burden of unnecessary operating costs.

The Franchise Partners are professional, credible and possess a level of management skills and commitment to providing the highest level of service.

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*91% of all franchisedbusinesses are profitable

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Where will your success take you?


Analysis Carried Out…

The low level of market penetration in the UK contract cleaning industry compared with that in Europe indicates that there is continued growth potential within the market. Furthermore, the continuing trend towards customers outsourcing non-core activities is also expected to continue to generate increased demand for contract cleaning services.

Supporting analysis carried out for between 2003-2007 indicates that an increase of 4% is believed to have taken the value of the UK contract cleaning market to a peak of £5.6 billion in 2007, continuing the growth trend evident in the previous four years. Indeed annual growth of between 3% and 4% culminated in overall growth of 18% during the five year review period.

The business services sector is believed to have represented the largest proportion of the total UK market for contract cleaning in 2007, accounting for 31% of the market (equivalent to £1.72 billion). This sector typically involves general cleaning operations, where moderate specialist skills are required. Image is often an important factor for these client organisations and consequently the quality of the cleaning service provided is a high priority.

Between 2008-2012 the UK market demonstrated further growth annually of between 2% and 3% throughout the five year period, with sales reaching a peak of £6.25 billion (at 2007 prices) in 2012. This represents overall growth of 12% between 2007 and 2012.

With such compelling statistical support, the Total Clean Management Franchise Opportunity has been crafted with a strong focus on business services, a sub-section of the commercial cleaning market that it firmly believes offers the strongest potential for growth for contract cleaning services.

With an overall market growth of 12% since 2008, this is recession-proof

market opportunity.

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£ 5.6 billion

2008-2012 £ 6.25 billion

3-4%

2-3%

18%

12%

2003-2007


The Case for Total Clean...

In addition to contract cleaning, you will build a very strong and profitable supplementary income from sales of specialist services such as window cleaning, carpet and hard floor cleaning and maintenance, janitorial supplies and washroom maintenance.

When taken overall, this element of your income will add approximately 10% to your contractual fee income on an annual basis – all of which is won at significantly higher profit margins.

Carlos has proven that by the diligent execution of his business ethos, methods, a staunch attention to detail and exceptional levels of customer service, he has been capable of beating the industry averages by a huge margin. In the comparable period of 2008-2012 Carlos has more than doubled the annual turnover from £433,000 to £920,000 in 2012/13 – an average year-on-year of increase of over 16% and a 212% increase from 2007/8 in real terms. All of this with only 75 clients and most amazingly, during a period of severe recession!

The opportunity is to build a significant income from contract revenues. Even in the low ebb of the economy, Total Clean proves that the application of its distinctive methodologies delivers the levels of sales in excess of those projected for the Franchise Partners.

Focused on the abundant mid-section of the office and retail sub-sections of the cleaning market, a 12-month contract will generate an average of £9,300 in income. Within your five year agreement, you could grow your business to 25+ contracted clients at Level 1 alone and in excess of £160,000 turnover. At Level 3, you will be expected to have more than of 75 contracts earning you approximately £650,000 of income annually.

A £1m Turnover Opportunity95% client retention rate

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The Earnings Opportunity...

The periodic measurement of each Franchise Partner’s projected performance is represented as Levels 1 to 4 in the table on the right. The figures presented for each level show total sales revenues, the associated direct and indirect costs and the resulting operating profit (EBIT) figures.

The average contract value from a commercial cleaning client is calculated to be £9,300 and is typically paid over a 12 month period.

For the purpose of this model the Management Services Fee (MSF) is shown as 6% and the Sales & Marketing Levy is shown as 2% - both calculated on gross sales.

It should be noted that in the contract commercial cleaning sector, it is usual to invoice a month in arrears with settlement typically on 30-day payment terms..

The table of figures shows the profit margins achievable on certain levels of turnover They are based entirely on the business operated by Total Clean Services in London West End & City prior to incorporation as Total Clean Franchise Limited They are not derived from testing with an independent third party or pilot operation Price levels and margins may differ within different regions in the UK thus no warranty or guarantee is given to the accuracy of the figures Your own performance will depend on your own hard work, commitment, local marketing and prevailing economic conditions

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Performance LevelsFinancial Summary

Sales Revenues Level 1 Level 2 Level 3 Level 4

Number of Contracts 25 50 75 100

Gross Sales 185,211 457,882 715,118 972,355

Direct Costs

Product Costs 10,341 24,607 37,765 50,929

Management Service Fee (6%) 11,113 27,473 42,907 58,341

Sales & Marketing Levy (2%) 3,704 9,158 14,302 19,447

Total Direct Costs 25,158 61,238 94,974 128,717

Gross Profit (£) 160,053 396,644 620,144 843,638

Gross Profit (%) 86% 87% 87% 87%

Operating Costs

Premises

Staff 121,840 288,161 438,885 571,791

Insurances 800 650 720 720

Communications 1,830 1,350 1,900 1,950

Uniforms 700 350 700 350

Office Stationery/Consumables 370 650 750 750

Vehicle Leasing 4,160 3,120 6,240 6,240

Vehicle Running Expenses 4,400 4,800 7,800 7,800

CIT/Systems 0 0 0 0

Marketing & Promotion 3,950 4,000 4,150 4,100

Professional Fees 3,395 4,580 4,850 4,930

Bank Charges 0 150 150 150

Total Operating Costs 141,445 307,811 466,145 598,781

Operating Proft/Loss (£EBIT) 18,608 88,833 153,999 244,857

Operating Proft/Loss (%) 10.0% 19.4% 21.5% 25.2%


Notes on the Financial Projections...

Vehicle LeasingWe have a group purchase scheme; this is for the lease of the selected business vehicle including full livery and road fund license. As the first month’s lease payments are covered in the franchise package, the budget from month 2 for this element is approximately £260 per month.

Vehicle Running CostsThis includes insurance, fuel and servicing for the vehicle and is budgeted at £250 per month unto Level 1, rising to £400 per month at Level2 and Level at £650 due to the increase in vehicles.

Cost of Salesincludes direct product costs. Also includes that Management Service Fee and Sales & Marketing Levy. These provide funds allowing the Franchisor to deliver day-to-day support to all Franchise Partners in areas of sales, marketing & materials, employment, contracts and systems. It also funds the ongoing promotion of the corporate website, Franchise Partner micro sites and development of all printed corporate collateral.

PremisesFrom the outset, the Franchise Partner is NOT required to operate his or her business from premises. This ensures that the business is relatively inexpensive to run by keeping the costs to a minimum. Dependent upon space to hold stock, Franchise Partners may require a small storage facility in year 1 and for reasons of strong growth, a small office base which is reflected in years two and three.

StaffOnce launched, cleaning staff are only required when contracts are gained. Upto Level 1, Franchise Partners will be able to manage operations on their own; only recruiting staff to fulfill the contracts as they are won. Level 2 budgets for a Supervisor to perform the team leadership/quality auditing role with a second becoming required once Level 2 is reached.

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SubscriptionsPart of the initial Franchise Package will provide for the first year’s subscription to BICSc (the industry’s member-based standards regulator), your ISO 9001 & 14001 subscriptions (the international Quality & Environmental Management Systems standards) and CO2 Balance (an environmental auditor and carbon off-setter). Valued at £1,100 in total, this cost will be budgeted by Franchise Partners from year 2 onwards.

InsurancesThis is inclusive of basic Product, Public and Employee liabilities, including the relevant Cleaning extensions in cover: Damage to Property Being Worked Upon, Loss of Keys, Failure to Secure Customer Premises, Theft by Employees, Financial Losses, Professional Indemnity. There will be an option of a price competitive group policy.

CommunicationsThis is a combined figure for postage, telecoms and broadband. Postage is budgeted at £20 per quarter in year 1 then £50 per quarter from year 2 onwards.

Telecoms at Level 1 includes office broadband provision plus landline and mobile rental/calls – all of which is budgeted at £100 per month. This figure increases from at Level 2 to £160 per month then £220 per month at Level 3 to include additional staff’s mobiles.

Office Stationery/ConsumablesThis is for required office stationery and consumables not contained in the initial franchise package. Printing consumables for the desktop printer will cost a budgeted £120 at Level 1, rising to £200 annually from Level 2 onwards.

You will budget £600 annually for branded/unbranded items of office stationery.

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Professional FeesThe initial franchise package covers the full guided set-up of your business plus all accountancy fees for your first end of year accounts at a cost of £1,075 in total. For your second financial year onwards, this is budgeted at £150 per month. Franchise Partners will either employ a bookkeeper or perform adequate bookkeeping themselves using the company’s ‘Enterprise’ system, which is the required financial accounting system.

This also represents the bank activity charges – not any bankinterest on borrowings or loans. Starting in year 1, payroll costs are included on a sliding scale of charges.

Systems SupportThe company’s business management system, “Enterprise”, is provided to you free of charge for the life of your agreement with the Franchisor.

Management Service Fee (MSF)The ongoing Management Service Fee is calculated as a percentage of gross sales revenue excluding VAT and is payable to the Franchisor. This fee enables the Franchisor to re-invest the larger percentage of their capital in developing the business model. The MSF is 6% and charged on a monthly basis.

Sales and Marketing LevyAlso calculated as a percentage of the gross sales, this budgeted element is a Franchise Partner’s contribution towards the centralised, sales and marketing activities designed to bring about local brand awareness for your business. It is also utilised to develop and maintain Total Clean’s corporate websites for the benefit of the franchise network. The Sales and Marketing Levy is charged at 2% monthly.

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The Structure of the Business...

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Contract CommercialCleaning Services

Company ServicedClients

Franchise Limited

FranchiseOperations

Central Oce Training and Support

Franchise Partner

Services Limited

London - West End & City

The company and its Franchise Partners trade as Total Clean and the business from which the franchise originates is Total Clean Services Ltd. The Franchisor is Total Clean Franchise Ltd. and this simple diagram clearly illustrates these origins and the independent structure of the distinct businesses.

The Total Clean Management Franchise Opportunity is essentially a duplicate of the originating business and, as such, is predicated on the best components of Total Clean Services Ltd. The businesses and their systems are entirely separate in their legal forms and operations; Total Clean Services controls the ‘London West End & City’ company-owned operation and Total Clean Franchise Limited the franchised system.


The Workings of the Franchise...

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Local Sales &Marketing

Training &Development

Clients

Delivery ofCommercial

Cleaning Services

Quality Controls

(Franchise Partner)

(The Franchisor)

PreferrentialSuppliers

Partnerships

BusinessDevelopment

Support

CommercialCleaning ServicesTechnical Support

Field Support Market Research &Intelligence

Business Management

Systems

Marketing &Promotion Support

FEEDBACK &SUPPORT

Note the mutually dependent relationship between the Franchisor and the Franchise Partner. Each responsible for a clear channel of feedback and communication between the two parties for their mutual benefit.

The diagram illustrates an overview of the Total Clean Management Franchise. It includes the many facets of the franchise that are provided to each Franchise Partner and how they are employed to deliver the Total Clean service to their clients.


The Franchise Package...

Full Pre-launch Training Programme

• 5-day Residential Pre-launch Training

• 3-day BICS CPSS Skills Training

• ½-day First Aid Training at the British Red Cross

• 1-day Carpet Cleaning Training

• 1-day Hard Floor Cleaning & Maintenance Training

• 3 x Banked - 'In Territory' Training Days

• Ongoing ‘one-to-one’ mentoring support

4,395

Launch Marketing Programme

• 1,000 territory-based leads

• Launch Telemarketing Campaign

• Promotional Direct Marketing Campaign

• 2 x In-territory Business Development Support Days

• Launch PPC Campaign

• Launch SEO Campaign

• Local Launch PR Campaign

3,300The Total Clean Franchise Package is comprised of all the most important components that you need to launch your business and to hit the ground running – making this a truly turnkey opportunity.

You are provided with everything you need to start your commercial cleaning business. It costs just £26,995* and includes your 5-year renewable license, protected franchise territory, full training, start-up pack including initial launch marketing campaign, full support and free use of the central management system, ‘Enterprise’, which is integral to the efficient and successful operation of the business.

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* Plus VAT at the prevailing rate

Marketing & Promotional Media

• Stationery Package & Promotional Literature

• Franchise Partner Microsite

• Location Page Promotional Video

• High Quality Corporate Website

1,300

£ 26,995

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The Franchise Package...cont'd

Vehicles & Equipment

• Initial deposit & Full Vehicle Corporate Livery

• Branded Uniform

• 5 x Banked New Contract 'Set-ups'

• Carpet Cleaning Machine

• Floor Buffer/Stripper

• Window Cleaning 'Set-up’

5,600

Technology

• Laptop & Business Software

• Business Management System: ‘Enterprise’

1,100

Professional Services

• Limited Company Setup

• Accountancy Service (1st 12 months)

• Legal Fees

1,400

Plus all this…

• 5-year Renewable License

• Exclusive Territory

• Operations Manual (on loan)

• Cleaning Operations Manual (on loan)

8,800

Subscriptions

• 12-month BICSc Subscription

• 12-month QCA ISO 9001 & 14001 Subscription

• 12-month CO2 Balance Subscription

1,100

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Notes on the The Franchise Package...

Marketing & Launch ProgrammeTotal Clean as Franchisor will design with you a launch programme to be implemented in your territory. This will begin to create a brand awareness and generate prospective client enquiries. It will begin with a direct marketing campaign to a purchased database of 1,000 prospects, 2 ‘in-territory’ support days with our Senior Development Manager, a local Press Release tailored to your local media and geography plus a £1,600 contribution to online marketing via a ‘pay-per-click’ campaign and your microsite’s SEO.

Marketing & Promotional MediaThe package provides for an initial supply of all required stationery used within the Total Clean franchise including: business cards, letterheads, branded envelopes and compliment slips, invoice books and delivery pads.

This will also consist of a selection of branded promotional literature to be utilised within the early stages of the new business to augment and communicate the presence and quality of the brand. Included are Total Clean corporate brochures, price guides and a quantity of corporate leaflets.

Additionally, we will have produced a tailored, localised promotional video for your microsite.

Pre-launch Training ProgrammeYou will attend a comprehensive training programme. It will start with a 5-day, all-inclusive, residential programme designed to deliver on all core modules of learning required to develop and run your business: The Business Operation, Sales and Marketing, Estimating, Contracts and Site Set-up, Employment and Health & Safety, The Cleaning Operation & Auditing and CIT Systems. All training is designed around maintaining the highest quality standards and how to undertake and service the needs of your clients.

Furthermore, you will attend a 3-day BICSc CPSS skills course gaining a formal qualification in the industry, a further 2 days of skills training in carpet and hard floor cleaning and maintenance plus a ½-day First Aid course with the British Red Cross.

Beyond this, you will receive 3 banked ‘in-territory’ training days for use when you most need them along with our commitment to providing you with a programme of ongoing one-to-one mentoring.

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Professional ServicesVia the company appointed accountants, we will get your limited company set up as well as pay for your accounting fees for the first twelve months following your launch. Additionally, we will bear the legal fees involved in the production of the initial franchise agreement.

SubscriptionsThis pays for your first year’s subscription to the following industry regulators, management and environmental standards organisations:

• British Institute of Cleaning Science (BICSc)• ISO 9001 & 14001• CO2 Balance

Vehicle & EquipmentThe package provides for the initial deposit, first month’s rental and ongoing preferential terms with a major commercial supplier for a fully liveried company vehicle.

We will provide an initial complement of corporate uniform for you and your cleaning operatives. This includes: tabards (male and female), hi-vis vests, polo shirts, fleeces and a soft shell jacket

This element of the package also provides you with everything that is necessary to deliver the services to the clients. Included is all cleaning equipment and product/consumables and, in preparation for your rapid growth, a further 5 new contract set-ups ‘on bank’ with us.

We also provide a full window cleaning set-up plus a carpet cleaner and a floor buffer/stripper so as to remove the need to sub-contract out these services and maintain high profit margins.

TechnologyOn the high spec laptop provided you will have installed the usual business softwares (Word, Excel, Outlook etc.) for your daily use.

This facet of the package also presents you with full access to ‘Enterprise’ - the bespoke company business management systems on which to enter and maintain all records relating to your business. This system is supplied and supported for the duration of your agreement with Total Clean.

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We will fund the legal fees for the production of the franchise

agreement.



Plus all of this…!5-year Renewable LicenseThis represents the worth of the Franchisor’s intellectual property; the total ‘know-how’ and expertise of the Total Clean business system as it will operate in any given area.

Corporate WebsiteA significant investment has gone into the provision of a very modern and high quality corporate online platform. As the Franchise Partner you will be provided with your own branded microsite providing visitors with information on all services and local contact details. This will be used for second level marketing. In addition, a dedicated, Total Clean email address will also be provided for you to use which will enhance the brand continuity.

Business Operations & Cleaning Operations ManualsA detailed Franchise Operations and Cleaning Operations manual is supplied for the life of the agreement to each Franchise Partner. The manual provides you with an accessible source of information that outlines the recommended standards and procedures for use in conducting business with and on behalf of Total Clean and servicing its clients, as well as detailed guidelines on how to fulfill the operational cleaning services.

Exclusive TerritoryThe awarded license and signed franchise agreement provides each Franchise Partner with sole rights to their territory.

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Our Franchise Partners...

Do I Qualify?We have an established recruitment process that is building a network of Franchise Partners whom we feel certain will adopt and replicate the Total Clean culture, philosophy, and methodologies; serving to enhance our already great success story.

What will be your motivation?In all likelihood, you will be looking at making a change in your life. You will be looking at taking a greater degree of control of the work aspect of your life You will be driven by a desire to build a successful business.

You will seek also to have a greater control over your investments through working with it to make it successful using a proven franchise model.

You will value an attention to detail and exceptional customer service as well as the prestige and pride that comes with the ownership of the reputable Total Clean brand.

What will you be?Ideal Franchise Partners will have the energy and resources to form a new business, a level of existing management skill and will be committed to providing the highest level of service.

Franchise Partners are identified by us as heavily results driven, understanding of the value of a strong business development effort and positive customer relationships. They will have good communication and interpersonal skills along with determination to achieve stretching goals.

Total Clean is looking for Franchise Partners who are talented, commercially-savvy individuals with the drive and energy to grow their own business with our support. The rewards are commensurate with the expectations of the calibre of person we wish to attract coupled with training and support that areof the highest standards. To achieve this, you will need to be:

• Honest and responsible in your dealings with others• An exceptional attention to detail• An outstanding communicator, professional and credible• A strong planner & thorough in the conduct of your work• Confident, pro-active and driven to achieve set goals

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Your Exclusive Territory...

Each Franchise Partner will be awarded sole rights to their territory. That is to say that we will protect your territories with the commitment that no other Franchise Partner will be given rights to operate in your awarded geographic remit.

A full set of high-resolution territory maps and detailed demographic data-sheets support the Total Clean opportunity and each Franchise Partner will receive a digital copy of their respective map and associated data sheet. The thematic (or heat) shading on the maps is designed to highlight prospective client ‘hotspots’ thus providing a valuable level of targeting discrimination for the benefit of the Franchise Partner’s marketing efforts.

The Total Clean territory structure has been formulated on the basis of an equalised commercial opportunity for every individual territory. For the benefit of the Franchise Partners we have produced a structure that delivers territories that are wholly manageable, serviceable and commercially viable. This was not simply a matter of clustering a handful of postcodes together.

Target Market AnalysisThe Total Clean territory structure is based upon a thorough analysis of active businesses data. The UK was divided into some 9,500 individual areas and the data applied to each area to allow for a series of analytical calculations and outputs.

The final division provides for 155 territories across the UK based upon an anticipated market penetration rate and expectations of the prospective Franchise Partners. The territories use a total count of businesses with a target number of employees as the key balancing factor for creating the equal opportunity territory network.

We guarantee that no other Franchise Partner will be given rights to operate in your awarded

geographic remit.

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Prepare to Launch…

Franchise Partners will also need to attend to matters regarding the general readiness of the new business:

• Obtain and provide proof of required insurances

• Research and acquire a city center postal address

• Liaise with the Franchisor on installation of dedicatedbusiness telephone number

• Establish a broadband internet connection

• Liaise with the Franchisor over the installation of all company hardware and software

• Liaise with the Franchisor on the procurement of all required insurances

• Execute a thorough, local market research to include competing commercial cleaning businesses and local market rates

Having signed the Franchise Agreement, paid the franchise fee and established and agreed dates for training, the Franchise Partner must action the following checklist of items prior to attending to the training programme.

The check-list points include:• Open a bank account and inform the Franchisor of:

- Bank Name- Sort Code- Account Number- Branch Address- Account Name

(example: ‘your company’ t/a Total Clean Bristol)

• Liaise with the nominated accountants to:- Register the new limited company- Register an application for VAT- Establish a payroll scheme- Arrange the newly formed company’s quarter and

year ends in line with the Franchisor’s requirement

• Provide to the Franchisor:- Limited company registration details- VAT registration number

Total Clean’s Management Franchise is a Turnkey Opportunity.

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Better by Association...

British Franchise AssociationThe British Franchise Association (BFA) is the voice of ethical franchising in the UK; the Trade Association for those businesses that pass accreditation and educator to the many potential individuals and businesses that are considering or presently franchising.

Despite significant growth, The BFA’s role remains to ensure that the franchising industry retains its ethical image, commitment to best practice and robustness – even in the toughest of economic climates.

Our BFA membership demonstrates that there is a real business in evidence with a sound franchise agreement and that we, as the Franchisor are committed to developing its business in accordance with BFA standards.

Franchise FinanceFranchise Finance is the franchise industry’s leading independent finance sourcing professionals. The team has direct relationships with both finance and leasing providers to the franchise industry. The team provides an independ-ent, professional and seamless link between the franchisor, prospective franchisee and finance providers.

British Institute of Cleaning Science (BICSc)The institute is the largest independent, professional and educational body within the cleaning industry with over 5,000 individual and corporate members in the UK and Internationally. As members of the Institute, we undertake to abide by the principles of the BICSc Code of Practice.

ISO 9001 & 14001Our ISO 9001 & 14001 standards accreditations provide a framework for environmental and quality management systems within the business. These include: customer focus, leadership, continual improvement, mutually beneficial supplier relationships, diminished risk of pollution incidents, compliance with environmental legislation and to develop our business in a sustainable manner.

CO2 BalanceCO2 Balance offers carbon footprint calculation, carbon management and reduction services and an ethical way to offset greenhouse gas emissions through Gold Standard energy efficiency projects. Total Clean subscribes to CO2 Balance as a voluntary extension to its environmental policies.

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Pre-launch Training Programme...

Further to all of this, you will undertake as required a series of self and Central Office continuing development initiatives:

• Ongoing coaching and mentoring by the Franchisor• Ongoing self-development by the Franchise Partner• Ongoing Central Office support initiatives

Our training and development agenda equips individuals with competencies that help him/her cope with the day-to-day problems of running their business plus managing and improving interpersonal relations with colleagues and clients alike.

When followed, this will support you in developing and enhancing the skills required for success as a Franchise Partner.

Sharing Our ExperienceStarting your own business can seem daunting. That is why Total Clean places a tremendous importance and focus on training and development.

We deliver a thorough and ongoing training, development and support agenda designed to enhance job-related performance, organisational effectiveness, behavioural attributes and life skills leading to personal and business growth.

The scope of the agenda is purposefully broad and comprises the following:

• A 5-day, formal pre-launch training course at Total Clean Central Office

• A 3-day skills-based training programme delivered by the British Institute of Cleaning Science (BICSc) resulting in a formal industry qualification

• Two, 1-day skills-based training days on carpet and hard floor cleaning and maintenance

• A ½-day First Aid competency course with the British Red Cross

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Timetable For Training...

Module 1:The Business Operation

A module that concentrates on and the effective management of your Commercial Cleaning business.

• Welcome and introductions

• Company history and philosophy

• Understanding a Commercial Cleaning business

• Key objectives of your role

• Business planning

• Compliance, legislation and regulation

• Pre-opening procedures

• Insurance requirements

• Total Clean branded consumables

• Reporting requirements

The Central Office training comprises 6 Core Modules of learning as follows:

Module 1 The Business Operation

Module 2 Sales and Marketing

Module 3 Estimating, Contracts and Site Set-up

Module 4 Employment and Health & Safety

Module 5 The Cleaning Operation & Auditing

Module 6 CIT Systems

Each module will be covered in detail throughout the 5-day programme. A mixture of training formats such as classroom, discussion, hands-on work and role-play are used to create an exciting training environment for Franchise Partners that are informative, lively and interactive.

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Module Summary:


Module 2:Sales & Marketing

Module 3:Estimating, Contracts And Site Set-upThis module gives a very clear understanding of what is required to accurately price and administer a new client.

• Client site visits

• Conducting accurate site surveys for estimating

• Contract pricing strategy

• Producing influential proposals

• Effective contract negotiations

• Customer correspondence

• Total Clean terms of service

• Setting up a new site

• Producing client site folder

• New site administration

A module designed to give a thorough insight into the ways in which you will attract interest in your business and win new client contracts.

• A précis of the shape and size of UK market

• Market trending: past and future

• Methods for marketing the business

• Who are you competing with?

• Who are you competing for?

• The Total Clean sales process

• Sales skills and methodologies

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Module 4:Staff, Employment and Health & Safety

Module 5:The Cleaning Operation & Auditing

This module covers the functional aspects of the cleaning operation to include the all-important quality standards and auditing.

• The cleaning operation

• Making ‘it’ happen day-to-day

• The importance of quality and service excellence

• Performing a quality audit

• Managing service performance failures/complaints

This module deals with the crucial areas of employment and health & safety compliance.

• Staffing a new contract

• Relevant employment law

• Employment contracts and terms

• BICSc Technical Helpdesk

• Cleaning operation method statements

• Understanding COSHH

• Managing risk and risk assessments

• Safe manual handling

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Module 6:CIT Systems

Post-training Action Plan

Training always represents an opportunity to begin/continue to develop key skills and a common culture throughout an organisation. Our training caters for Franchise Partners that come to us from any walk of life; at various levels of skill and industry experience. As with any development programme, its putting it all into action which is the key to making training truly work.

Your post-training action plan will reflect on aspects that you found to be the most beneficial plus, importantly, those aspects that we both feel are most urgent for your continued development once you are in situ and trading.

This continuous development methodology combined with a specially designed development programme has, in our experience, proven to be the best method of bringing about greater permanence in the Franchise Partners’ skills.

This module will deliver a full understanding of all of the technology in which Total Clean has invested to help you drive your business forward.

• Overview of ‘Enterprise’: Business Management System

• Client Relationship Management (CRM)

• Contract management

• Financial management

• Staff management

• Total Clean Intranet

• Document management

• Stock/consumables/uniforms

• Network discussion group

• Mobile applicationsAt the end of the programme...

During the last day of training we will issue you with your shiny, new, liveried Total Clean vehicle. Inside will be everything that is contained within the fran-chise package including all of the product and equip-ment, uniforms, business stationery and marketing collateral, Franchise Operations and Cleaning Operations Manuals plus your laptop computer and software.

We will also take some photographs of you in your shiny new uniform receiving the keys to your brand new vehicle and its contents from our Managing Director, Carlos Garcia.

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Continuous Training by the Franchisor...

One-to-one CoachingThis takes the form of an arranged coaching telephone or Skype call between Central Office and the Franchise Partner. We will also make site visits in order to support the Franchise Partner in a more comprehensive way with, for example, site appraisals and quotations, quality audit visits or sales methodologies.

Training SeminarsIn order to promote excellence across the network, suitable training sessions covering every aspect of the business will be arranged on a periodic basis. These training sessions will be available for both Franchise Partners and relevant key team members and will help build your skills and therefore your business.

Periodic ConferenceThe Franchisor will organise a periodic conference as an occasion to provide further industry training, recognition, awards, exchange of ideas and motivation to all Franchise Partners.

Regular Weekly MeetingsThe Franchisor will make scheduled weekly support calls to new Franchise Partners via a web-based conference. During the call, we will field questions on a range of topics designed to improve knowledge and insight with a view to improving sales and operational performance.

Monthly Network WebinarAll members of the network will come together via a web-based conference to discuss key topics such as: health & safety, quality management, employment, sales success in new lines of business. Other key reports will also be delivered on matters including: central development initiatives, network development updates, relevant operational matters.

The commitment by the Franchisor does not stop once the initial training has been completed. Understanding that Franchise Partners will have a need for continuous support from the Franchisor, there is a system of ongoing initiatives designed to serve the network of Franchise Partners through the described below.

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Ongoing Back Up & Support...

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Total Clean is committed to delivering an unrivalled level of back-up and support services to every Franchise Partner. Please see the following examples:

The ongoing development of our business management system, ‘Enterprise’ to improve the efficiency and success of the business

The negotiation of group purchasing deals, such as insurances, vehicles, specialised products and equipment on an ongoing basis

Ongoing field support to provide guidance, advice and best practices within the Total Clean franchise network

Continued development and maintenance of a high quality corporate website and supply of branded products ensure a strong national and local brand presence

The provision of a Total Clean online forum to share best practices and operational, marketing and business development ideas across the Franchise Partner network

The sourcing of current employment and industry-related legislation and advice

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The ongoing analysis of the key performance indicators for the franchised business allowing the provision of advice and guidance on how to strengthen key areas

The continuous updating of the Franchise Operations Manual and the Cleaning Operations Manual to ensure that the business system, in its most current form, is available to the Franchise Partners

Ongoing advice with respect to corporate image to ensure that the attractiveness and credibility of the brand is ever improving

The supply and availability of all Total Clean branded stationery and quality marketing collateral at cost

The assistance with newsworthy PR narratives, which will inform the local and franchise press of significant stories that can be used as advertorial or editorial promotion

The ongoing development of a clear marketing strategy that will assist you to be effective in generating quality prospective clients


10 Reasons to Invest...

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1. Turnkey BusinessWhen you buy a franchise you are buying a complete turnkey business thus eliminating all the risk and hard work to get a new idea up and running.

2. Proven System in PlaceA proven business system eliminates the guesswork and common errors a new business owner would normally face

3. Higher Likelihood of SuccessAn already established system presents a much a higher likelihood of success – all you need to do is follow the system for a successful business.

4. Corporate Image and Brand AwarenessCustomers are often much more comfortable working with companies they already know and trust.

5. Easier to Obtain FinancingMajor banks/lenders are usually very comfortable financing the purchase of a franchise because they already have a proven track record. This diminishes their risk of defaulted repayments..

6. TrainingTop quality training is what makes Franchise Partners stand out from every other business opportunity. You will run your business efficiently avoiding common mistakes a new business owner usually faces.

7. Ongoing SupportYou will always have the support of the Franchisor and the pride and comfort of knowing you are part of a growing network.

8. MarketingYou will have a bespoke marketing plan to follow built on the back of the Franchisor’s extensive experience in the industry.

9. Exclusive TerritoryYou are being awarded an exclusive territory in which to do business and an entitlement to an area within which no other Franchise Partners can operate.

10. Own Multiple LocationsWith one successful franchise, the next step is to become a multi-unit franchise owner.


Most Popular FAQs...

How long is the Franchise Agreement for?The Franchise Agreement has a term of five years.

Can I renew the Franchise Agreement?Yes. You can renew the Franchise Agreement in its then current form. There will be no additional license fees for the renewal – only an administration charge sufficient to cover the production and execution of the new agreement for both parties.

Can I sell my business?Everyone going into business should know their exit strategy from day one. As with any other business, you can sell the franchise at a valuation that relates to its turnover and profitability.

As the Franchisor, we will need to finally approve the buyer as they will become our new Franchise Partner - mainly to ensure that they have the right knowledge, funding, skills and credentials necessary to ensure the continued success of the territory and the brand image. In the first instance, you would be required to direct prospective new Franchise Partners to the Franchisor to allow them to be entered into our awarding process.

Why should I consider a Commercial Cleaning franchise?Even in times of economic hardship, Commercial Cleaning is proven to grow and remains a tremendously viable business model; generating approximately £6.25 billion of turnover in the UK at its 2012 peak (at 2007 prices)

Executed correctly, a Contract Commercial Cleaning franchise model presents a very recession-resistant and credible opportunity for developing a highly profitable and rewarding business provided you have the necessary know-how, experience, professional presence, distinctiveness and sophisticated management systems.

By purchasing a Total Clean franchise you are buying into unrivalled knowledge and vast experience that has been acquired over 25 years; in effect you are starting a business with a significant advantage over many your competitors. In addition, Business Format Franchising has one of the most successful track records in any start-up business structure; this is largely because of proven tried and tested systems.

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Do I have sole rights to my territory? How were the territories established?Yes, you have sole rights to your territory. We guarantee not to give another Franchise Partner rights to operate within your awarded territory. Similarly, you are not permitted to solicit business outside of your awarded territory. This is to ensure continuity of service and fairness across the franchise network.

Territories were designed following a significant effort to analyse UK business demographics, giving consideration to the transport infrastructure and other topographic features. Each territory was created specifically around major and minor roadways to make them adequately navigable. Care was also taken to ensure that toll roads, bridges, bodies of water or mountains were not an obstacle to the Franchise Partners’ ability to fully service their territories and extract the maximum commercial potential for their business.

The result is a network of territories that are defined by Postcode Sectors – each conforming to a set formula that has a proven track record in relation to a successful operation. You will be provided with a list of all of the Postcode Sectors lying within your territory as part of the Franchise Agreement.

Can I borrow money for the purchase of my Franchise?In order to secure the greatest possibility of lending, Total Clean has presented its franchise model to all of the Heads of Franchise Lending within the major UK banks. These banks have received and reviewed all the necessary documentation relating to our franchise offering.

We are pleased to enjoy the support of NatWest, HSBC, RBS and Lloyds TSB. Borrowing is dependent upon the financial credentials of each Franchise Partner and, if lending is applied for through these pre-arranged channels, a 50/50 split is possible i.e. each bank will lend fifty percent of the total capital required to fund the opportunity.

You may still approach your local bank but please speak to us first as we will be able to facilitate an introduction to the franchise department of your bank if it is in the list above. This means that they will be fully aware of the Total Clean franchise offering and so can offer you a more efficient and effective approach to raising finance in relation to the new business venture.

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What exactly is the target market?You will deal with the abundant, mid-section of the office and retail sub-sectors of the target market.

Is there a clear marketing strategy to reach prospective clients?Since starting in the industry, Carlos Garcia has developed and honed a highly successful strategy to market and sell commercial cleaning services. Carlos’s business has a proven track record of success in this area and we will assist our Franchise Partners to develop their business to the maximum level possible.

In broad terms, the strategy will be based around the optimisation and promotion of the corporate website and associated Franchise Partner microsite. In addition, you will make use of a mixture of local marketing strategies such as PR, direct marketing to your database and bespoke promotional activities.

What kind of premises do I require to run my business from?Depending on your space availability at home, you may need suitable storage premises in which to store cleaning equipment and supplies.

At a certain level, you may need to acquire a small, serviced office from which to run your now burgeoning business enterprise.

What are the core deliverables of Total Clean?The core deliverables are contract commercial cleaning services to include: daily office cleaning, carpet and hard floor cleaning and maintenance, janitorial supplies, washroom services, window cleaning and laundry services.

Total Clean prides itself on high quality advice and diligent service – in effect, the most important of all of the deliverables

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Technology is a critical aspect of running your business efficiently and effectively. We continually develop and promote our state-of-the-art corporate website for the benefit of all its company and customer users. Additionally, we provide leading-edge internal business management systems on which the whole franchise operation is seamlessly administered.

What sector experience do I need to build a successful business?None. Total Clean will provide all of the necessary initial and future training. A comprehensive sector-specific knowledge will be gained over time as you operate your business.

It is important however that candidates have the confidence and ability to sell a credible and professional service. You will need good interpersonal skills and to be a business builder with regards to relationships with clients, with funds available to develop their business.

Total Clean will provide the the necessary knowledge, systems and experience to assist you in growing your business to a significant level and becoming part of the successful Total Clean family.

What makes the Total Clean franchise opportunity distinctive from its competition?Total Clean embodies a business that is a truly dedicated and motivated service provider. It has always selected and trained its staff to be diligent, respectful and pay the utmost attention to detail. Its clients and their bespoke requirements enjoyed very high levels of bespoke services. Our cleaning team is both pro-active and reactive when it comes to the customer requirement.

Total Clean always seeks to deliver ethical practices through all of its activities; sourcing tailored and own brand chemical products, consumables from sustainable forestry, vehicles with the lowest emissions where possible resulting in ISO 14001 environmental registration and a carbon zero status.

We are strictly focused on our target market. By doing so, we aim to avoid problems associated with high volumes of low end, low quality customers. Whatever the customer, Total Clean works towards enhancing its reputation within the industry by dealing with its customers with continued, high levels of honesty, integrity and intelligent service.

Our carefully considered approach to dealing with today’s market is a key area of distinction for our

business model.

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Non-disclosure & Reliance Statement...

The information contained in this document is confidential and is given to you for your use in evaluating the Total Clean franchise opportunity and must not be divulged to anyone other than your financial and legal advisors.

Prospective investors are requested to make their own enquiries to establish the accuracy of the information provided. Total Clean, or any person representing it, will not be held liable for any loss sustained by any prospective Franchise Partner investor from relying upon the contents of this document.

This document is the property of Total Clean Franchise Ltd (the Company) and is intended for use by prospective To-tal Clean Franchise investors and constitutes a confidential disclosure.

Total Clean Franchise Ltd is the owner of the copyright of all material contained in this document. Other than as permitted by the Copyright Design and Patents Act 1988, no part of this document can be reproduced, copied or transmitted in any form or by any means (electronic, mechanical, microfilming, photocopying, recording, storage in a retrieval system or otherwise), without the prior written permission of a Director of the Company.

It is made available subject to the express condition that it must remain in your personal care at all times and must not be revealed or imparted to any unauthorised person(s) or business(es).

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Our Professional Advisors...

Accountant/Auditor:Dennis & Turnbull Ltd.Swatton BarnBadburySwindonSN4 0EU

Banker:Barclays Bank

Solicitor:Hamilton PrattFranchise House3a Tournament CourtTournament FieldsWarwickCV34 6LG

Franchise Consultant:Youngs Consult LtdCliff StreetCheddarSomersetBS27 3PT

5www.totalclean.co.uk I Copyright © 2013 Total Clean Services Ltd

Our Professional Advisors...

Solicitor:Hamilton PrattFranchise House3a Tournament CourtTournament FieldsWarwickCV34 6LG

Franchise Consultant: Youngs Consult LtdCli� StreetCheddarSomersetBS27 3PT

Accountant/Auditor:Dennis & Turnbull Ltd.Swatton BarnBadburySwindonSN4 0EU

Banker:Barclays Bank Plc.18-24 Chase SideSouthgateLondonN14 5PB

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Total Clean Franchise Limited45 Welbeck StreetLondonW1G 8DZ

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