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HR Diversity & Inclusion, Associate Engagement
Internship
August 4, 2015
Presented by:
Jasmine S. Littlejohn
AgendaIntroduction
Project 1: On-Boarding Project 2: BRG Resource Guide
Project 3: Recognition
Project 4: BRG Lending Library
Special Events & Community Service
Overall Experience Pictures
1
5
6
7
8
4
3
2
INTRODUCTION
Amy
Heather
Kacey
Rachel
Erica
Kelsha
Amy• Director of Diversity and
Inclusion
Heather• HR Manager
Kacey
Rachel
Erica
Kelsha
• Campus Relations Analyst
• HR Program Coordinator
• Associate Engagement Manager
• HR Coordinator
The Pieces of My Pie
ME
People tend to only think about race, ethnicity, gender and age when hearing the term, “diversity.”
What is Diversity?
Why is Diversity & Inclusion important in the Workplace?
My Projects
Recognition Project
On-boarding Project
BRG Resource Guide
BRG Lending Library
ON-BOARDING Project 1:
Why is On-boarding Important?
• Increases employee engagement
• Integrates new hires into the corporate culture
• Improves current employee morale
• Prevents future spending on re-recruiting and re-training
• Reduces new hire turnover
Project: Creating a modern. Southern. Style. Onboarding experience
What does this mean?We want to create a positive onboarding
experience for our new hires, internal transfers, and for the hiring managers.
Objectives• Bring awareness of what the process includes to Talent
Acquisition
• Streamline the initial set-up
• Build hiring manager and admin knowledge of the process
• Provide an Onboarding Plan template to all Hiring Managers
• Modernize and add a southern hospitality flair to the
overall experience
The Journey
Redesigned Managers Toolkit
Requested IT to change the Subject lines of Approval
Emails to state “ACTION
REQUIRED”
Met with Shawn to discuss
Usergovernance
Created 2 Surveys:
New Hire’s Survey: On-
boardingManager’s of
New Hire’s Survey: On-boarding
Held Meetings with:
Kelsha & Tonya (HRC)
Jane & Kay (Admn.)
Shawn & Mario (IT)
Vicki & Alyson (LDSA)
Owen Williams (Director of T.A.)
Research/Benchmark-ing
Researched articles on CEB and other various websites
Benchmarked other companies such as:
Ritz Carlton, Southwest Airlines, &
Texas Roadhouse
My Findings• No one person owns the entire process
• Approval emails are being overlooked
• Lack of Communication between HR & IT, and LDSAs & IT
• All lack visibility of IT’s 10-day window
• Opportunity for training on Usergovernance
How have I delivered?• Worked with IT to:
• Redesign the Subject line of all approval emails • Asked IT to copy On-boarding Owner and HRBP’s on approval emails
• Produced a toolkit for hiring managers and admins, plus talking points for Talent Acquisition • Used to create clarity around the process• Streamline the tactical on-boarding of the new hire• Provide Modern. Southern. Style. Experience
• Created a process map
• Created a New Hire Playbook
Manager’s Toolkit: Onboarding
Candidate accepts offer Recruiter Notifies Manager, Admin & HR
Team
HR runs background check
HR hires associate in PeopleSoft/submit
Usergovernance
LDSA submits equipment request
Manager approves equipment via
email Equipment built and delivered to associate desk
Admin & Manager work through On-boarding
Checklist
Includess • Laptop/desktop
• Phone• Software
On-Boarding Process Map
Recommendations • Welcome gift sent to new hire’s residence
• Orientation Culture Video
• Handwritten note on Day 1
• “Belk Experience”
• On-Boarding Owner
BRG RESOURCE GUIDE Project 2:
Section 1: Introduction
Section 2: Starting a BRG
Section 3: The Work of Four Great BRGs
Section 4: Addendum
Section 1: Introduction
1. Purpose of the guide 2. Mission Statements 3. About Diversity &
Inclusion
4. How BRGs promote Diversity & Inclusion
Section 2: Starting a BRG
1. So You Want To Start A BRG?
2. So Your BRG Has Been Approved, Now What?
3. Time to Go to Work
4. So How Are We Doing?
5. Review Commitment
Section 3: The Work of Four Great BRGs
1. Business Cases
2. By-laws
3. Last Annual Reports
Section 4: Addendum
1. Leadership Competencies Matrix
2. BRG Roles & Responsibilities
3. Project Timeline
4. Expense Report
5. Concur Instructions
6. Belk Weekly Submission Guidelines
AND MANY MORE…
RECOGNITIONProject 3:
The Power of Thanks
Example:
Give employees meaningful work
71% of Millennials reported meaningful work was among the 3 most important factors defining career success. (pg. 31)
Maslow’s Hierarchy of Needs
In the Workplace
BRG LENDING LIBRARYProject 4:
BRG Library Inventory
SPECIAL EVENTS & COMMUNITY SERVICE
• Classroom Central • Snow Cone Event• Intern Volunteer Event
• LaNoticia
• LatinaCon Women’s Conference• 2015 Excelente Awards Meet the
Winners Reception
• Charlotte Chamber • YoPros D&I Luncheon • Power of Women Luncheon
• Engagement Minute• Northlake Mall- Charlotte, NC• Galleria Mall- Rock Hill, SC
• BRG • New Hire Coffee Chat• Day in the Life• Alpha Phi Alpha Convention• Coaching ALL Your Marbles
• Intern Outings• Belk Fulfillment Center Trip• Monroe Store Trip• Networking at Mellow
Mushroom • Knights Game• Intern Graduation
SPECIAL EVENTS & COMMUNITY SERVICE
You did a great job Kelly!
OVERALL EXPERIENCE
Internship Experience
I’ve learned so much since I’ve been here!
• Multitasking & Prioritization • The importance of D&I and AE• Better On-boarding Practices• How to create a guide• Why recognition is important in the workplace• How to communicate professionally via email • How to dress professionally• How to handle stress
Most importantly…I learned a lot about myself!
PICTURES!My Belk Experience
Thank you to everyone who took part in making this one of the best summers I’ve ever had!
Katie Krantz
Rachel Wakefield
The EndAmy Williams
Heather Harris
Kacey Thompson
Erica Varney
Kelsha Benders
Susan Davis
Kelly Fladger
Leslie Riggs
Holly Berry