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Final KPI Target Revision
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S.NO PARAMETERPrevious target
AVAILABILITY
Network Availability (24 Hours) KPI Weightage ELL PL RL EUL Target
1 Network Availability (Core) (%) 6.25 99.99 99.999 100 100.00 100.00
2 Network Availability (Radio) (%) 10 98.00 99.5 99.99 100.00 99.70
3 Network Availability (DATA Core) (%) 3.75 99.00 99.99 100 100.00 100.00
VOICE KPIs
Core Network Accessibility
4 Call Completion Ratio (24 Hrs) (%) 2 92.00 95 99.8 100.00 99.00 98.00
5 Paging Success Rate (24 Hrs) (%) 2 85.00 90 95 100.00 93.00 95.00
6 Answer to Seizure Ratio (24 Hrs) (%) 2 25.00 33 45 45.00 40.00 35.00
Radio Network Accessibility (NBH)
7 Call Setup Success Rate (%) 3 92.00 95 99.5 99.99 99.00 99.00
8 Blocking user perceived (%) 3 1.50 1 0.2 0.10 0.20 0.3
Cell Wise Accessibility (BBH)
9 Call Setup Success rate (95%) (%) 2 80.00 85 99.5 99.50 99.00 90.00
Network Wide Retainability (NBH)
10 Call Drop Rate (%) 3 1.50 1.25 0.4 0.10 0.50 0.50
11 Soft + Softer Handoff Ratio (%) 2 50.00 45 40 10.00 50.00 30.00
12 Soft + Softer Handoff Success Rate (%) 3 95.00 97 99.7 99.99 99.00 99.00
13 Hard Handoff Success Rate (%) 1 80.00 85 91 99.99 90.00 90.00
Cell Wise Retainability (BBH)
14 Call Drop (Target <=2.% ) (%) 2 80.00 85 95 99.00 94.00
15 Handoff Success Rate (Target >=90%) (%) 2 85.00 90 99.8 99.99 99.00 98.00
Voice Quality (24 Hrs)
16 FER (Reverse) (Target < 3 % for each cell) 1.5 85.00 90 99.9 99.99 99.00 97.00
17 FER (Forward) (Target < 3 % for each cell) 1.5 85.00 90 99.9 99.99 99.00 97.00
DATA KPIs
DATA Network Accessibility
18 PPP Activation Success Rate (%) 6 88.00 93 99.6 99.99 99.00 97.00
DATA Network Retainability (PDBH)
19 PDC Drop (%) 4 8.00 5 0.8 0.10 1.00 2.00
20 EVDO Block Rate (%) 4 1.50 1 0.2 0.10 0.20 0.30
CDMA: 1X DATA Quality (PDBH)
21 Round Trip Time (ms) 500 400 275 50 300 200.00
22 Average Reverse Link throughput (kbps) 18 25 115 150 120 50.00
23 Average Forward Link throughput (kbps) 6 40 60 125 150 130 100.00
EVDO DATA Quality (PDBH)
24 Round Trip Time (ms) 2 400 250 65 25 85 125.00
25 Average Reverse Link throughput (kbps) 2 100 300 500 1000 600 600.00
26 Average Forward Link throughput (kbps) 6 500 600 1325 1500 1300 1000.00
CUSTOMER SATISFACTION INDEX
27 % of Complaints resolved within SLA 90 90 100 100.00 100.00
New TRAI KPIS
28BTSs Accumulated downtime (not available for
service) (%age)- 24 hrs2
29 Worst affected BTSs due to downtime (%age)- 24 Hrs 2
30Call Set-up Success Rate (within licensee's own
network) - NBH95
31 Paging Chl. Congestion (%age) -NBH 1
32Worst affected cells having more than 3% TCH drop
(call drop) rate - Cell BBH3
33 %age of connection with good voice quality- NBH 95
34Point of Interconnection (POI) Congestion (No. of
POIs not meeting the benchmark) - NBH0.5
35 RF spillage reporting - Quarterly
Revised Value
MSV to maintain the TRAI KPIs target
Values. However separate
Reward/Penalty will not be applicable
to these KPIs (From SL NO-28 to 35).
MSV will support in preparation of the
monthly TRAI report.
One time joint visit/DT will be carried
out in the cells along the international
boundary.
