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FINAL PRESENTATIONFINAL PRESENTATIONIMMERSION IMMERSION 2007/20082007/2008
Afua GyasiAfua GyasiKim AminKim AminKim MontiKim Monti
Matthew MarianiMatthew MarianiRahel WoldehannaRahel Woldehanna
AgendaAgenda
IntroductionIntroduction Design approachDesign approach Design processDesign process
– Web conferencingWeb conferencing– Training development toolsTraining development tools– Virtual Collaboration Center InterfaceVirtual Collaboration Center Interface
Recommendations Recommendations
Reflection
Virtual space makes physical space irrelevant.
Virtual space is the facilitation of productive interaction between people over time regardless of their physical location.
Performance Analysis: Key Performance Analysis: Key FindingsFindings
From face-to-face training to online From face-to-face training to online delivery.delivery.
More interactive online training desired.More interactive online training desired. Toward a train-the-trainer model.Toward a train-the-trainer model. Staff is dispersed across a large area.Staff is dispersed across a large area. T/TAC staff belong to priority project T/TAC staff belong to priority project
teams.teams. Teams need to collaborate across Teams need to collaborate across
distances.distances.
Needs Analysis: FocusNeeds Analysis: Focus
Possible development of a virtual Possible development of a virtual collaboration center for T/TAC staff to collaboration center for T/TAC staff to facilitate group work.facilitate group work.
Support for collaborative Support for collaborative development of training materials development of training materials using newer training creation tools.using newer training creation tools.
Assistive Technology Priority Project Assistive Technology Priority Project team as opinion leaders.team as opinion leaders.
Needs Analysis Results
In-depth exploration of current uses of collaborative technologies by T/TAC and unmet needs for synchronous and asynchronous collaboration over distances.
Extensive research into the affordances of various collaborative technologies, including Web and video conferencing.
Design ApproachDesign Approach
Experiential strategyExperiential strategy– Design team use of collaborative toolsDesign team use of collaborative tools– Starting October 2007Starting October 2007
Usage-Centered DesignUsage-Centered Design– Constantine & LockwoodConstantine & Lockwood– Starting January 2008Starting January 2008
Usage-Centered Design
The roles people play in their interactions with a system,
The tasks they perform through a system, &
The content of a system’s interface.
The usage-centered design process is a software engineering process that models:
Specializations
Design of VCC front-end interface Adobe Connect Web Conferencing Training development support
Adobe ConnectAdobe Connect
What is Adobe Connect?What is Adobe Connect? Web conferencing toolWeb conferencing tool Allows synchronous communication and Allows synchronous communication and
collaborationcollaboration
Why Adobe Connect?Why Adobe Connect? Easy accessEasy access Addressed users needsAddressed users needs Over all user friendlyOver all user friendly
Adobe Connect
Usability Testing (Round 1)Usability Testing (Round 1)– Goal for usability testingGoal for usability testing– Five participantsFive participants– How it was conductedHow it was conducted– Methods employedMethods employed
Pre surveyPre survey Recorded sessionRecorded session Protocol and scriptProtocol and script Silent ObservationSilent Observation Post surveyPost survey
Building Users GuideBuilding Users Guide
Usability Testing (Round 2)– Goal for usability testingGoal for usability testing– 2 groups of participants2 groups of participants– How it was conductedHow it was conducted– Methods employedMethods employed
Protocol Observation Recorded session Post-survey
Training CollaboratoryTraining Collaboratory
Conducted a mini surveyConducted a mini survey– Understand their current online trainings Understand their current online trainings
development experiencedevelopment experience– Identify the type of online training Identify the type of online training
neededneeded– Understand the type of e-learning Understand the type of e-learning
features neededfeatures needed– Any challenges in the overall production Any challenges in the overall production
of trainingof training
Training CollaboratoryTraining Collaboratory
Survey ResultSurvey Result– Get recommendation and overview of Get recommendation and overview of
different e-learning software toolsdifferent e-learning software tools– Get resources to explore training Get resources to explore training
development software on my owndevelopment software on my own– Learn how to make online training Learn how to make online training
accessible accessible – Be able to collaborate with colleagues, Be able to collaborate with colleagues,
get support and share experience.get support and share experience.
Training CollaboratoryTraining Collaboratory
We made accessibly the overall We made accessibly the overall theme and design the frame work for theme and design the frame work for the overall Training Collaboration the overall Training Collaboration area.area.
Training CollaboratoryTraining Collaboratory
Training tools Instructional Guidance
Accessible E-learning Module
Training CollaboratoryTraining CollaboratoryTraining tools
Adobe Presenter
Overview
Ease of use
Accessibility
Resources
Training CollaboratoryTraining CollaboratoryInstructional
Guidance
PowerPoint
Adobe Presenter
Captivate
Camtasia
Podcast
VCC InterfaceVCC Interface
Usage centered designUsage centered design– RolesRoles– TasksTasks– Content modelingContent modeling– Flow chartingFlow charting– Rapid prototypingRapid prototyping
Content mapping/modeling
What is content mapping in relation to usage-centered design– Quote Constantine & Lockwood
Design Decisions
At this point in process– Customized, hard-coded front-end of
high level functionality of VCC– Develop wikis for Training Collaboratory
and staff work spaces
The creation of the The creation of the prototypeprototype
Rapid prototyping approachRapid prototyping approach– Iterative process over the course of Iterative process over the course of
several weeksseveral weeks– Feedback from clientFeedback from client
Data related to VCC Data related to VCC InterfaceInterface
Usability testing with some end usersUsability testing with some end users– Results of usability testingResults of usability testing
Revisions to the prototypeRevisions to the prototype
Revise based on data from usability Revise based on data from usability testingtesting– Specific design decisions made as a Specific design decisions made as a
result of data from usability testingresult of data from usability testing
Recommendations Synchronous delivery of training via Adobe Connect COP Manager determines how to categorize best practices
material Buddy list Global Discussion board Allow first page of VCC to be determined based on user
preference Tech Support Staff required for scheduling, confirmation, and
management of video conferences VCC accessible to T/TAC Online staff only after logging in to
T/TAC Online Use of a tool such as Skype for IM and VoIP chat in the VCC Permit several copies of software such as Adobe Captivate and
Camtasia to be available at each T/TAC office for use by T/TAC staff
As the popularity and use of the VCC grows take advantage of the affordances of new technologies to enhance the collaborative experience
Promote the idea of Best Practices through a CoP
Acknowledgements Michael BehrmanMichael Behrman Shuangbao Wang Wang Clare TalbertClare Talbert Estella LanderosEstella Landeros Mary WildsMary Wilds John EisenbergJohn Eisenberg Soojin JangSoojin Jang Seunghun OkSeunghun Ok Marci KinasMarci Kinas Kristine Neuber Thayne Bohman Amie Fulcher
Brian Dye Brian Dye Kay Klein Lynn Wiley Teresa LyonsTeresa Lyons Debbie YanceyDebbie Yancey Carol WiegleCarol Wiegle Brenda BradyBrenda Brady Anya EvmenovaAnya Evmenova Daniel GeickelDaniel Geickel Casey CampbellCasey Campbell Nancy AndersenNancy Andersen Jeff RichardsJeff Richards Shawn MillerShawn Miller