Final Study Guide MIS315 2010v3S

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Chapter 1

Multiple Choice

Which of the following statements is not correct?

A. To succeed in today’s environment, it is often

necessary to change business models and strategies.

B. IT enables organizations to survive in the face of

business pressures.

C. IT requires small investments over a long period

of time.

D. Organizations can leverage their platforms to

develop Web-based applications, products, and

services.

ANS: C

REF: Material following chapter opening case

The modern business environment has all of the

following characteristics except:

A. global

B. interconnected

C. competitive

D. relatively static

E. real-time

ANS: D

REF: Material following chapter opening case

_____ deal with the planning for – and the

development, management, and use of – technology

to help people perform their tasks related to

information processing.

A. IT architecture

B. IT infrastructure

C. information technology

D. management information systems

E. IT services

ANS: D

REF: 1.1 Information Systems: Concepts and

Definitions

_____ is (are) data that have been organized to have

meaning and value to a recipient.

A. data

B. information

C. knowledge

D. experience

E. wisdom

ANS: B


Definitions

If Amazon uses a list of all your purchases (books

bought, price paid, dates) to recommend other books

to you, then Amazon is applying its _____.

A. data

B. information

C. knowledge

D. experience

E. wisdom

ANS: C


Definitions

An organization’s information technology

architecture:

A. provides a guide for current operations

B. provides a blueprint for future directions

C. integrates the information requirements of the

organization and all users

D. is analogous to the architecture of a house

E. all of the above

ANS: E


Definitions

_____ are the computer hardware, software, and

communications technologies that are used by IT

personnel to produce IT services.

A. IT components

B. IT services


D. information system

E. computer-based information system

ANS: A


Definitions

An organization’s _____ consists of the physical

facilities, IT components, IT services, and IT

management that will support the entire organization.

A. information technology architecture

B. information technology infrastructure


D. information system

E. computer-based information system

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ANS: B


Definitions

_____ is the integration of economic, social, cultural,

and ecological facets of life, enabled by information

technologies.

A. regionalization

B. nationalization

C. globalization

D. business environment

ANS: C

REF: 1.2 The Global, Web-Based Platform

Globalization 1.0 focused on _____, Globalization

2.0 focused on _____, and Globalization 3.0 focuses

on _____.

A. companies, groups, countries

B. countries, groups, companies

C. countries, companies, groups

D. groups, companies, countries

E. groups, countries, companies

ANS: C


_____ enables computer applications to interoperate

without human interaction.

A. supply-chaining

B. informing

C. uploading

D. work-flow software

E. outsourcing

ANS: D


_____ involves taking a specific function that your

company was doing itself, having another company

perform that same function for you, and then

integrating their work back into your operation.

A. informing

B. insourcing

C. offshoring

D. outsourcing

E. uploading

ANS: D


_____ means that you can create content and send or

post it to the Web.

A. informing

B. insourcing

C. delivering

D. participating

E. uploading

ANS: E


If your university hires a company to manage its

entire human resources function, then your university

is practicing _____.

A. insourcing

B. outsourcing

C. offshoring

D. temporary hiring

E. consulting

ANS: B


The workforce in developed countries has which of

the following characteristics?

A. more diversified

B. more women

C. more single parents

D. more persons with disabilities

E. all of the above

ANS: E

REF: 1.3 Business Pressures, Organizational

Responses, and IT Support

Today’s customers have which of the following

characteristics?

A. less knowledge about products

B. less sophistication

C. difficulty in finding information about products

D. higher expectations

E. difficulty in comparing prices

ANS: D



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When identical items are produced in large

quantities, this is called:

A. strategic systems

B. customer focus

C. continuous improvement

D. mass production

E. mass customization

ANS: D



Which of the following is not a fact about IT careers?

A. The four-fastest growing U.S. jobs that require

college degrees from 2002 through 2012 are IT-

related.

B. Highly-skilled IT jobs will typically not be

offshored.

C. There are no computing jobs.

D. MIS majors usually receive high starting salaries.

ANS: C

REF: 1.4 Why Are Information Systems Important to

You?

Chapter 2

Multiple Choice

Which of the following statements about information

systems is not correct?

A. Information systems are concentrated in the IS

Department.

B. Information systems tend to follow the structure of

the organization.

C. Information systems are based on the needs of

employees.

D. Any information system can be strategic.

E. Managing information systems is difficult.

Ans: A

Ref: Discussion immediately following Chapter

opening case

A collection of related files, tables, and so on that

stores data and the associations among them is

_____.

A. hardware

B. software

C. database

D. network

E. procedures

Ans: C

Ref: 2.1 Types of Information Systems

Which of the following is not a major capability of

information systems?

A. perform high-speed, high-volume numerical

computations

B. provide fast, accurate communications among

organizations

C. store very small amounts of information in a very

large space

D. increase the effectiveness and efficiency of people

working in groups

E. automate semiautomatic business processes

Ans: C


Two information systems that support the entire

organization are:

A. Enterprise resource planning systems, dashboards

B. Transaction processing systems, office automation

systems

C. Enterprise resource planning systems, transaction

processing systems

D. Expert systems, office automation systems

E. Expert systems, transaction processing systems

Ans: C


When your purchases are swiped over the bar-code

reader at the point-of-sale terminals at Wal-Mart, a

_____ records the data.

A. transaction processing system

B. functional area information system

C. dashboard

D. enterprise resource planning system

E. office automation system

Ans: A


Supply chain systems are which type of information

system?

A. departmental information systems

B. enterprisewide information systems

C. interorganizational information systems

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D. end-user computing systems

E. individual information systems

Ans: C

Ref: Types of Information System

_____ attempt to duplicate the work of human

experts by applying reasoning capabilities.

A. expert systems

B. dashboards

C. functional area information systems

D. decision support systems

E. business intelligence systems

Ans: A


_____ provide rapid access to timely information and

direct access to structured information in the form of

reports.

A. expert systems

B. dashboards

C. functional area information systems

D. decision support systems

E. business intelligence systems

Ans: B


Information-based industries are most susceptible to

which one of Porter’s five forces?

A. threat of entry of new competitors

B. bargaining power of suppliers

C. bargaining power of customers

D. threat of substitute products

E. rivalry among existing firms in an industry

Ans: D

Ref: 2.2 Competitive Advantage and Strategic

Information Systems

For most companies, the Web _____ the threat that

new competitors will enter the market by _____

traditional barriers to entry.

A. decreases, increasing

B. increases, decreasing

C. increases, increasing

D. decreases, decreasing

Ans: B


Information Systems

The threat of competitors’ entering a market is very

high in industries that perform a(n) _____ role, and in

industries where the primary product or service is

_____.

A. intermediation, physical

B. broker, physical

C. sales, financial

D. financial, digital

E. intermediation, digital

Ans: E


Information Systems

Buyer power is _____ when buyers have many

choices from whom to buy and _____ when buyers

have few choices.

A. high, the same

B. high, low

C. low, low

D. low, high

E. low, the same

Ans: B


Information Systems

Porter’s competitive forces model helps organizations

identify _____, where his value chain model helps

organizations identify specific _____.

A. competitive opportunities, activities

B. general strategies, activities

C. activities, competitive opportunities

D. activities, general strategies

E. primary activities, support activities

Ans: B


Information Systems

_____ activities create value for which customers are

willing to pay, where _____ activities do not add

value directly to the firm’s products or services.

A. Support, primary

B. Human resource management, inbound logistics

C. Procurement, operations

D. Primary, support

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E. Accounting, outbound logistics

Ans: D


Information Systems

Offering different products, services, or product

features is which strategy for competitive advantage?

A. cost leadership

B. differentiation

C. innovation

D. operational effectiveness

E. customer-orientation

Ans: B


Information Systems

Introducing new products and putting new features in

existing products is which strategy for competitive

advantage?

A. cost leadership

B. differentiation

C. innovation


E. customer-orientation

Ans: C


Information Systems

Improving the manner in which internal business

processes are executed is which strategy for

competitive advantage?

A. cost leadership

B. differentiation

C. innovation


E. customer orientation

Ans: D


Information Systems

When Amazon welcomes you by name back to its

Web site on your second visit, this is an example of

which strategy for competitive advantage?

A. cost leadership

B. differentiation

C. innovation


E. customer orientation

Ans: E


Information Systems

The impact of IT on managers’ jobs is all of the

following except:

A. gives managers time to get into the field

B. managers can spend more time planning

C. managers must spend more time managing fewer

employees

D. managers can gather information more quickly

E. none of the above

Ans: C


Information Systems

Porter’s _____ help(s) companies identify general

strategies, where his _____ help(s) to identify

specific activities where companies can use the

strategies for greatest impact.

A. Value chain model, competitive forces model

B. Primary activities, support activities

C. Competitive forces model, primary activities

D. Competitive forces model, value chain model

E. Value chain model, support activities

Ans: D


Information Systems

Which of the following statements concerning

information resources is not correct?

A. Information resources include all the hardware,

information systems and applications, data, and

networks in an organization.

B. Without their information resources, organizations

cannot function.

C. Information resources typically do not change

quickly.

D. Information resources are expensive to acquire,

operate, and maintain.

Ans: C

Ref: 2.4 Managing Information Resources

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_____ is the direct use of information systems by

employees in their work.

A. Transaction processing systems

B. Executive information systems

C. Decision support systems

D. Management information systems

E. End-user computing

Ans: E


Dividing the responsibility for developing and

maintaining information resources between the

Information System Department and end users

depends on all of the following except :

A. Size of the organization

B. Amount and type of information resources in the

organization

C. Organization’s revenue and profits

D. Organization’s attitude towards computing

E. Maturity level of the organization’s information

technologies

Ans: C


The role of the director of the Information Systems

Department is changing from more _____ to more

_____.

A. hands-on, managing

B. technical, managerial

C. operational, technical

D. hands-on, decision-making

E. managerial, technical

Ans: B


Chapter 3

Which of the following was not one of TJX’s

problems?

A. The company’s security was originally breached.

B. The company disclosed the security breach to its

customers too quickly.

C. The attackers had the company’s encryption key.

D. The company did not know about the breach

immediately when it occurred.

E. The company did not know which data were stolen

and when.

Ans: B

Response: Chapter opening case

Various organizations that promote fair and

responsible use of information systems often develop

_____:

A. a code of ethics

B. a strategic plan

C. a mission statement

D. responsibility charters

E. a goals outline

Ans: A

Response: 3.1 Ethical Issues

What is _____ is not necessarily _____.

A. Illegal, unethical

B. Ethical, illegal

C. Unethical, illegal

D. Unethical, legal

E. Ethical, legal

Ans: C


_____ issues involve collecting, storing and

disseminating information about individuals.

A. privacy

B. accuracy

C. transferability

D. property

E. accessibility

Ans: A


_____ issues involve the authenticity and fidelity of

information that is collected and processed.

A. privacy

B. accuracy

C. transferability

D. property

E. accessibility

Ans: B


_____ issues involve who may obtain information

and how much they should pay for this information.

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A. privacy

B. accuracy

C. transferability

D. property

E. accessibility

Ans: E


Which of the following statements is correct?

A. An individual’s right to privacy is absolute.

B. It is difficult to determine and enforce privacy

regulations.

C. An individual’s right to privacy supersedes the

needs of society.

D. Advances in information technologies have not

affected individual privacy.

E. The Internet has increased individuals’ privacy.

Ans: B



A. Employees have limited protection against

surveillance by employers.

B. The large majority of organizations monitor

employee Internet usage.

C. The large majority of organizations use URL

filtering.

D. As with normal first-class mail, employers cannot

read employee e-mail.

E. Employees should be aware that surveillance is

legal.

Ans: D


Which of the following statements is correct?

A. International privacy and security laws are very

consistent.

B. Consistent international privacy and security laws

help companies with their regulatory requirements

from country to country.

C. Consistent international privacy and security laws

enable information to flow freely among countries.

D. International privacy and security laws have led to

a complex global legal framework.

E. Consistent international privacy and security laws

are followed by all countries.

Ans: D


When Lexis-Nexis suffered a security breach, the

most important lesson that the company learned was

which of the following?

A. Encrypt your data.

B. Use biometric identification.

C. It is enough to protect your own internal network.

D. You must take responsibility for the security of

your business partners and customers.

E. You must have insurance to cover the costs of a

security breach.

Ans: D


Which of the following factors are not increasing the

threats to information security?

A. smaller computing devices

B. downstream liability

C. the Internet

D. limited storage capacity on portable devices

E. due diligence

Ans: D

Response: 3.2 Threats to Information Security

The computing skills necessary to be a hacker are

decreasing for which of the following reasons?

A. More information systems and computer science

departements are teaching courses on hacking so that

their graduates can recognize attacks on information

assets.

B. Computer attack programs, called scripts, are

available for download from the Internet.

C. International organized crime is training hackers.

D. Cybercrime is much more lucrative than regular

white-collar crime.

E. Almost anyone can buy or access a computer

today.

Ans : B

Response : Threats to Information Security

Your company’s computers have been taken over by

an attacker and used to attack another organization’s

information systems. Your problem is which of the

following?

A. poor security policies and procedures

B. lack of due diligence

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C. downstream liability

D. poor service-level agreements

E. users have a lack of information security

awareness

Ans: C


Rank the following in terms of dollar value of the

crime, from highest to lowest.

A. robbery – white collar crime – cybercrime

B. white collar crime – extortion – robbery

C. cybercrime – white collar crime – robbery

D. cybercrime – robbery – white collar crime

E. white collar crime – burglary – robbery

Ans: C


A(n) _____ is any danger to which an information

resource may be exposed.

A. vulnerability

B. risk

C. control

D. threat

E. compromise

Ans: D


A(n) information system’s _____ is the possibility

that the system will suffer harm by a threat.

A. vulnerability

B. risk

C. control

D. danger

E. compromise

Ans: A


Employees in which functional areas of the

organization pose particularly grave threats to

information security?

A. human resources, finance

B. human resources, management information

systems

C. finance, marketing

D. operations management, management information

systems

E. finance, management information systems

Ans: B


_____ involves building an inappropriate trust

relationship with employees for the purpose of

gaining sensitive information or unauthorized access

privileges.

A. reverse social engineering

B. hacking

C. spoofing

D. social engineering

E. spamming

Ans: D


Dumpster diving is:

A. always illegal because it is considered trespassing

B. never illegal because it is not considered

trespassing

C. typically committed for the purpose of identity

theft

D. always illegal because individuals own the

material in the dumpster

E. always legal because the dumpster is not owned by

private citizens

Ans: C


A(n) _____ is intellectual work that is known only to

a company and is not based on public information.

A. copyright

B. patent

C. trade secret

D. knowledge base

E. private property

Ans: C


A(n) _____ is a document that grants the holder

exclusive rights on an invention for 20 years.

A. copyright

B. patent

C. trade secret

D. knowledge base

E. private property notice

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Ans: B


_____ are segments of computer code that attach to

existing computer programs and perform malicious

acts.

A. viruses

B. worms

C. Trojan horses

D. back doors

E. alien software

Ans: A


_____ are software programs that hide in other

computer programs and reveal their designed

behavior only when they are activated.

A. viruses

B. worms

C. Trojan horses

D. back doors

E. alien software

Ans: C


_____ are segments of computer code embedded

within an organization’s existing computer programs,

that activate and perform a destructive action at a

certain time or date.

A. viruses

B. worms

C. Trojan horses

D. back doors

E. logic bomb

Ans: E


_____ uses deception to fraudulently acquire

sensitive personal information by masquerading as an

official e-mail.

A. zero-day attack

B. denial-of-service

C. distributed denial-of-service

D. phishing

E. brute force dictionary attack

Ans: D


In a(n) _____ attack, a coordinated stream of requests

is launched against a target system from many

compromised computers at the same time.

A. phishing

B. denial-of-service

C. worm

D. back door

E. distributed denial-of-service

Ans: E


_____ is designed to use your computer as a launch

pad for sending unsolicited e-mail to other

computers.

A. spyware

B. spamware

C. adware

D. virus

E. worm

Ans: B


_____ is the process in which an organization

assesses the value of each asset being protected,

estimates the probability that each asset might be

compromised, and compares the probable costs of

each being compromised with the costs of protecting

it.

A. risk management

B. risk analysis

C. risk mitigation

D. risk acceptance

E. risk transference

Ans: B

Response: 3.3 Protecting Information Resources

In _____, the organization takes concrete actions

against risks.

A. risk management

B. risk analysis

C. risk mitigation

D. risk acceptance


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Ans: C


In _____, the organization purchases insurance as a

means to compensate for any loss.

A. risk management

B. risk analysis

C. risk mitigation

D. risk acceptance


Ans: E


Which of the following statements is not correct

concerning the difficulties in protecting information

resources?

A. Computing resources are typically decentralized.

B. Computer crimes often remain undetected for a

long period of time.

C. Rapid technological changes ensure that controls

are effective for years.

D. Employees typically do not follow security

procedures when the procedures are inconvenient.

E. Computer networks can be located outside the

organization.

Ans: C


_____ controls restrict unauthorized individuals

from using information resources and are concerned

with user identification.

A. access controls

B. physical controls

C. data security controls

D. administrative controls

E. input controls

Ans: A


Which of the following is not a characteristic of

strong passwords?

A. should be difficult to guess

B. should contain special characters

C. should not be a recognizable word

D. should not be a recognizable string of numbers

E. should be shorter rather than longer so the

password can be remembered

Ans: E


Chapter 4

Multiple Choice

It is very difficult to manage data for which of the

following reasons?

A. amount of data stays about the same over time

B. data are scattered throughout organizations

C. decreasing amount of external data needs to be

considered

D. data security is easy to maintain

E. data are stored in the same format throughout

organizations

Ans: B

Ref: 4.1 Managing Data

Place the following members of the data hierarchy in

the correct order:

A. bit – byte – field – record – database – file/table

B. bit – field – byte – record – file/table – database

C. byte – bit – record – field – database

D. bit – byte – field – record – file/table – database

E. bit – record – field – byte – file/table -- database

Ans: D

Ref: 4.2 The Database Approach

Verifying that no alphabetic characters are in a Social

Security Number field is an example of _____ :

A. data isolation

B. data integrity

C. data consistency

D. data redundancy

E. application/data dependence

Ans: B


_____ occurs when the same data are stored in many

places.

A. Data isolation

B. Data integrity

C. Data consistency

D. Data redundancy

E. Application/data dependence

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Ans: D


_____ occurs when various copies of the data agree.

A. Data isolation

B. Data integrity

C. Data consistency

D. Data redundancy

E. Application/data dependence

Ans: C


A(n) _____ represents a character, such as a letter,

number, or symbol.

A. byte

B. field

C. record

D. file

E. database

Ans: A


In a database, the primary key field is used to _____:

A. specify an entity

B. create linked lists

C. identify duplicated data

D. uniquely identify a record

E. uniquely identify an attribute

Ans: D


As an individual student in your university’s student

database, you are a(n) _____ of the STUDENT class.

A. instance

B. individual

C. representative

D. entity

E. relationship

Ans: A


At Umass, students can take more than one class, and

each class can have more than one student. This is an

example of what kind of relationship?

A. one-to-one

B. one-to-many

C. many-to-one

D. many-to-many

E. some-to-many

Ans: D


In the relational database model, related tables can be

joined when they contain common _____.

A. Files

B. Rows

C. Records

D. Columns/Fields

Ans: D

Ref: 4.3 Database Management Systems

Data dictionaries perform all of the following

functions except:

A. Provide information on each record

B. Provide information on why fields/attributes are

needed in the database

C. Define the format necessary to enter data into the

database

D. Provide information on name of fields/attributes

E. Provide information on how often fields/attributes

should be updated

Ans: A


In a relational database, every row represents a

_____:

A. file

B. record

C. attribute

D. primary key

E. secondary key

Ans: B


A standardized language used to manipulate data is

_____:

A. MS-Access

B. Oracle

C. query-by-example language

D. structured query language (SQL)

E. data manipulation language (DML)

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Ans: D


Data dictionaries provide which of the following

advantages to the organization?

A. reduce data inconsistency

B. provide for faster program development

C. make it easier to modify data and information

D. all of the above

Ans: D


_____ is a method for analyzing and reducing a

relational database to its most streamlined form.

A. Structured query

B. Normalization

C. Query by example

D. Joining

E. Relational analysis

Ans: B


When data are normalized, fields/attributes in the

table depend only on the _____.

A. Common record

B. Common attribute

C. Primary key

D. Common row

Ans: C


The data in a data warehouse:

A. Are updated constantly in real time

B. Are updated in batch mode, approximately once

per day

C. Are not updated

D. Are purged constantly as new data enter

E. Are available for MIS analysts, but not users

Ans: C

Ref: 4.4 Data Warehousing

The process of moving data from various sources into

the data warehouse is called:

A. Upload

B. Extract, transform, load

C. Online transaction processing

D. Master data management

E. Online analytical processing

Ans: B

Ref: Data Warehousing

_____ is a formal approach to managing data

consistently across an entire organization.

A. Database management

B. Enterprise information management

C. Data warehousing

D. Data governance

E. Data mart

Ans : D

Ref : Data Governance

Difficulty : Easy

_____ provides companies with a single version of

the truth for their data.

A. Data warehouse

B. Data mart

C. Database

D. Master data management

E. Enterprise information management

Ans: D

Ref: 4.5 Data Governance

_____ is a process that helps organizations identify,

select, organize, disseminate, transfer, and apply

expertise that are part of the organization’s memory

and typically reside inside the organization in an

unstructured manner.

A. discovery

B. knowledge management

C. decision support

D. online analytical processing

E. data mining

Ans: B

Ref: 4.6 Knowledge Management

Historically, management information systems have

focused on capturing, storing, managing, and

reporting _____ knowledge.

A. tacit

B. explicit

C. managerial

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D. geographical

E. cultural

Ans: B

Ref: 4.6 Knowledge Management

The most important benefit of knowledge

management systems is:

A. Improved customer service

B. Make best practices available to employees

C. Retention of scarce knowledge if employees retire

D. Improved morale

E. More efficient product development

Ans: B

Ref: Knowlege Management

Chapter 5

Multiple Choice

Fundamental points about network computing in

organizations include all of the following except:

A. Computers constantly exchange data

B. Computer data exchange provides significant

advantages to organizations

C. Networks can be of any size, from small to

enormous

D. Networks have had limited impact on

organizational productivity

E. Networks support new ways of doing business

Ans: D

Response: Material immediately following chapter

opening case

Networks enable which of the following

applications?

A. Discovery

B. Communications

C. Collaboration

D. Web services

E. All of the above

Ans: E


opening case

Which of the following are advantages of computer

networks?

A. enable organizations to be more flexible

B. enable companies to share hardware, computer

applications, and data

C. enable geographically dispersed employees to

work together

D. provide a critical link between businesses and

their customers

E. all of the above

Ans: E


opening case

The network application, _____, enables users to

access information located in databases all over the

world.

A. discovery

B. communications

C. collaboration

D.Web services


Ans: A

Response: 5.1 Network Applications

Search engines and metasearch engines are examples

of which network application?

A. Discovery

B. Communications

C. Collaboration

D. Web services

E. None of the above

Ans: A


The amount of information on the Web _____

approximately each year.

A. stays about the same

B. decreases

C. doubles

D. quadruples

E. triples

Ans: C


_____ portals offer content for diverse communities

and are intended for broad audiences.

A. Industrywide

B. Personal

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C. Affinity

D. Corporate

E. Commercial

Ans: E


_____ portals support communities such as hobby

groups or a political party.

A. Industrywide

B. Personal

C. Affinity

D. Corporate

E. Commercial

Ans: C


_____ portals coordinate content within relatively

narrow organizational and partners’ communities.

A. publishing

B. personal

C. affinity

D. corporate

E. commercial

Ans: D


Many organizations have implemented corporate

portals for which of the following reasons?

A. to cut costs

B. free up time for busy managers

C. improve profitability

D. offer customers self-service opportunities

E. all of the above

Ans: E


Portals are an example of which network application?

A. Discovery

B. Collaboration

C. Communications

D. Web services


Ans: A


With _____, every call opened up a dedicated circuit

for the duration of the call.

A. voice over IP

B. plain old telephone service

C. chat room

D. teleconference

E. Internet relay chat

Ans: B


With _____, phone calls are treated as just another

kind of data.

A. Voice over IP

B. Plain old telephone service

C. Chat room

D. Teleconference

E. Internet relay chat

Ans: A


Workflow, groupware, and telepresence systems are

examples of which network application?

A. Discovery

B. Communications

C. Collaboration

D. Web services


Ans: C


Key developments of the first generation of the Web

were:

A. Creation of Web sites

B. Heavy user interactivity with Web sites

C. Commercialization of the Web

D. A and B

E. A and C

Ans: E

Response: 5.2 Web 2.0

Users typically have little interaction with _____,

which provide information that users receive

passively.

A. Affinity portals

B. Web 1.0 sites

15

C. Web 2.0 sites

D. Wikis

E. Web 3.0 sites

Ans: B


_____ is a Web development technique that allows

portions of Web pages to reload with fresh data rather

than requiring the entire page to reload.

A. AJAX

B. Tagging

C. Really simple syndication

D. Wikis

E. Blogging

Ans: A


A process that allows users to place information in

multiple, overlapping associations is called _____.

A. AJAX

B. Tagging


D. Wikis

E. Blogging

Ans: B


Difficulty: Easy

A process that enables users to create a personal Web

site containing his or her thoughts, feelings, and

opinions is called _____.

A. AJAX

B. Tagging


D. Wikis

E. Blogging

Ans: E


A Web site on which anyone can post material and

make changes to other material is a(n) _____.

A. Blog

B. Wiki

C. Affinity portal

D. Really simple syndication feed

E. Podcast

Ans: B


Only the author may make changes to a(n) _____,

where anyone can make changes to any content on

a(n) _____.

A. Blog, really simple syndication feed

B. Blog, Wiki

C. Podcast, Wiki

D. Podcast, really simple syndication feed

E. Wiki, blog

Ans: B


_____ allows users to receive customized

information when they want it, without having to surf

thousands of Web sites.

A. AJAX

B. Tagging

C. Blogging

D. Podcasting

E. Really simple syndication

Ans: E


A(n) _____ is a digital audio file that is distributed

over the Web for playback on portable media players

or personal computers.

A. Really simple syndication feed

B. Blog

C. Podcast

D. Videocast

E. Wiki

Ans: C


_____ Web sites allow users to upload their content

to the Web, in the form of text, voice, images, and

videos.

A. Aggregators

B. Mashups

C. Social networking

D. Affinity portals


Ans: C

16


A particularly valuable business-oriented social

networking site is:

A. MySpace

B. FaceBook

C. Flickr

D. LinkedIn

E. Twitter

Ans: D


_____ are Web sites that provide collections of

content from all over the Web.

A. Aggregators

B. Social networks

C. Mashups

D. Corporate portals


Ans: A


A(n) _____ is a Web site that takes content from

other Web sites and puts it together to create a new

type of content.

A. Aggregators

B. Social networks

C. Mashups



Ans: C


ChicagoCrime is a Web site that combines the

Chicago Police Department’s crime-report

information with Google Maps to provide a guide to

crime in Chicago. ChicagoCrime is an example of

which kind of Web 2.0 site?

A. Aggregators

B. Social networks

C. Mashups



Ans: C


_____ are applications, delivered over the Internet,

that use shared protocols to interoperate without

human intervention.

A. Portals

B. Web services

C. Service-oriented architectures

D. Wikis

E. Webcrawlers

Ans: B


_____ is a protocol that makes it easier to exchange

data among a variety of applications and to validate

and interpret such data.

A. Extensible markup language (XML)

B. Simple object access protocol

C. Web services description language (WSDL)

D. Universal description, discovery, and integration

(UDDI)

E. Hypertext markup language (HTML)

Ans: A


_____ is a set of rules that define how messages can

be exchanged among different network systems and

applications.

A. Extensible markup language


C. Web services description language


E. Hypertext markup language

Ans: B


_____ is used to create the document that describes

the tasks performed by various Web services.

A. Extensible markup language


C. Web services description language


E. Hypertext markup language

Ans: C


17

The benefits of e-learning include which of the

following?

A. increased content retention

B. current, high-quality content

C. consistency

D. flexibility

E. all of the above

Ans: E

Response: 5.3 E-Learning and Distance Learning

Which of the following is not a disadvantage of

telecommuting for employees?

A. decreased feelings of isolation

B. possible loss of fringe benefits

C. lower pay (in some cases)

D. no workplace visibility

E. slower promotions

Ans: A

Response: 5.4 Telecommuting

Chapter 6

Multiple Choice

The nature of business competition is changing

drastically as a result of all of the following except:

A. new online companies

B. new business models

C. the diversity of EC-related products and services

D. the increase in the number of digitizable products

E. companies are having difficulty integrating their

physical and electronic channels

Ans: E


opening case

Electronic commerce provides opportunities to do all

of the following except:

A. For companies to expand their reach

B. For companies to expand at relatively high cost

C. For companies to put rich information on their

Web sites

D. For companies to increase market share

E. For companies to adopt new business models

Ans: B


opening case

In this type of e-commerce, the sellers and buyers are

organizations.

A. government-to-citizen

B. consumer-to-consumer

C. business-to-business

D. business-to-consumer

E. consumer-to-business

Ans: C

Response: 6.1 Overview of E-Business and E-

Commerce

In this type of e-commerce, an organization provides

information and services to its workers.

A. business-to-employee


C. consumer-to-business


E. government-to-business

Ans: A


Commerce

Direct payment of Social Security benefits is an

example of which type of e-commerce?

A. government-to-citizen


C. consumer-to-business


E. business-to-business

Ans: A


Commerce

If you are an employee managing your fringe benefits

over your company’s intranet, you are engaging in


A. business-to-business

B. business-to-consumer

C. consumer-to-consumer

D. business-to-employee

E. government-to-citizen

Ans: D

18


Commerce

Which of the following statements regarding the

relationship between electronic commerce and search

is not correct?

A. Purchases often follow successful online searches

B. Shopping carts are often abandoned after

unsuccessful online searches

C. Retailers will provide fewer product details to

avoid information overload for customers

D. Customers will be able to find the closest store

offering the product that they want

E. Customers will have more relevant product

information in the near future

Ans: C


Commerce

In _____ auctions, there is one buyer who wants to

buy a product. Suppliers submit bids and the lowest

bid wins.

A. forward

B. static

C. reverse

D. physical

E. simple

Ans: C


Commerce

15. eBay uses a _____ auction.

A. forward

B. static

C. reverse

D. physical

E. simple

Ans: A


Commerce

16. _____ auctions employ a request for quotation.

A. forward

B. static

C. reverse

D. physical

E. simple

Ans: C


Commerce

In which of the following business models do

businesses request quotes from suppliers and use

B2B with a reverse auction mechanism?

A. find-the-best-price

B. electronic tendering system

C. name-your-own-price

D. online direct marketing

E. affiliate marketing

Ans: B


Commerce

Vendors ask partners to place logos or banners on

partners’ site. If customers click on logo, go to

vendor’s site and buy, then vendor pays commissions

to partners. This is which business model?

A. find-the-best-price

B. electronic tendering system

C. name-your-own-price

D. online direct marketing

E. affiliate marketing

Ans: E


Commerce

Which type of electronic commerce is the largest by

volume?



C. business-to-business



Ans: C

Response: 6.3 Business-to-Business (B2B) Electronic

Commerce

Which type of electronic commerce does Amazon

practice?



C. consumer- to-business


19

E. employee-to-business

Ans: D

Response: 6.2 Business-to-Consumer (B2C)

Electronic Commerce

This type of e-commerce is known as e-tailing.

A. business-to-business

B. collaborative commerce

C. intrabusiness


E. consumer-to-business

Ans: D


Electronic Commerce

The advantages of B2C for consumers include all of

the following except:

A. You can buy from home 24 hours per day, 7 days

per week.

B. You have a wider variety of products to choose

from.

C. You typically cannot access additional

information, so you do not have information

overload.

D. You can easily compare prices and features.

E. You can find unique items.

Ans: C


Electronic Commerce

Which of the following is not an advantage of e-

tailing?

A. you can buy from home, 24 hours per day

B. you have just a few products to choose from

C. you can obtain detailed information on products

D. you can compare competitor’s products and prices

E. all of the above

Ans: B


Electronic Commerce

When middlemen are eliminated in a fully automated

electronic commerce transaction, this is called _____.

A. disintegration

B. supply chain integration

C. direct sales

D. disintermediation

E. value-added services

Ans: D


Electronic Commerce

When Ford Motor Company decided to avoid direct

online sales, the company was trying to eliminate


A. federal sales taxes

B. customer irritation

C. channel conflict

D. channel integration

E. state sales taxes

Ans: C


Electronic Commerce

In _____, direct and indirect materials in one industry

are purchased on an as-needed basis.

A. horizontal exchanges

B. vertical exchanges

C. buy-side marketplaces

D. functional exchanges

E. sell-side marketplaces

Ans: B


Commerce

_____ connect buyers and sellers across many

industries and are used mainly for indirect materials.

A. Horizontal exchanges

B. Vertical exchanges

C. Buy-side marketplaces

D. Functional exchanges

E. Sell-side marketplaces

Ans: A


Commerce

Which of the following is not a limitation of

traditional payment methods in electronic commerce?

A. cash cannot be used because there is no face-to-

face contact

B. takes time for payment in the mail

C. not all organizations accept credit cards

20

D. it is more secure for the buyer to use the telephone

than to complete a secure transaction on a computer


Ans: D

Response: 6.4 Electronic Payments

_____ are a payment mechanism similar to regular

bank checks but transmitted electronically, with a

signature in digital form.

A. Electronic checks

B. Electronic credit cards

C. Electronic cash

D. Electronic wallet

E. Electronic debit cards

Ans: A


_____ use credit card numbers, transmitted

electronically over the Internet, to pay for goods and

services and are encrypted


B. Electronic credit cards

C. Electronic cash

D. Electronic wallet

E. Electronic debit cards

Ans: B


_____ are typically used for unplanned B2B

purchases for amounts under $2000.


B. Stored-value money cards

C. Purchasing cards

D. Smart cards

E. Person-to-person payments

Ans: C


A form of e-cash, _____ allows you to store a fixed

amount of prepaid money and then spend it as

necessary.

A. electronic checks

B. stored-value money cards

C. purchasing cards

D. smart cards

E. person-to-person payments

Ans: B


_____ contain a chip that can store information and

can be used for several purposes.


B. Stored-value money cards

C. Purchasing cards

D. Smart cards

E. Person-to-person payments

Ans: D


The practice of using similar but not identical domain

names is called _____.

A. Domain spoofing

B. Domain masquerading

C. Domain tasting

D. Cybersquatting

E. Domain fraud

Ans: C

Response: 6.5 Ethical and Legal Issues in E-Business

_____ refers to the practice of registering or using

domain names for the purpose of profiting from the

goodwill or trademark belonging to someone else.

A. Domain spoofing

B. Domain masquerading

C. Domain tasting

D. Cybersquatting

E. Domain fraud

Ans: D

Response: 6.5 Ethical and Legal Issues in E-Business

Chapter 7

Multiple Choice

Individuals are finding it convenient and productive

to use wireless devices for which of the following

reasons?

A. To make use of time that was formerly wasted

B. To become more efficient

C. Work locations are more flexible

D. To be able to allocate working time around

personal and professional obligations

E. All of the above

21

Ans: E

Response: 7.1 Wireless Technologies

Which type of satellite has the largest footprint?

A. low earth orbit

B. medium earth orbit

C. geostationary

D. polar orbit

E. equatorial orbit

Ans: C


The area of the earth reached by a satellite’s

transmission is called _____.

A. Hotspot

B. Coverage

C. Footprint

D. Zone

E. Wireless area

Ans: C


The greatest problem with GEO satellites is which of

the following?

A. Propagation delay

B. Expense

C. Orbital life

D. Size of footprint

E. Relative speed with respect to a point on the

earth’s surface

Ans: A


_____ is a satellite-based tracking system that

enables the determination of a person’s position.

A. Bluetooth

B. wireless application protocol

C. short message service

D. wi-fi

E. global positioning system

Ans: E


The main problem with radio transmission is which

of the following?

A. Radio waves cannot travel through walls

B. When you travel too far from the source, the

signal fades

C. Devices are difficult to install

D. Radio waves are slow

E. Devices are expensive to install

Ans: B


_____ is a wireless standard that enables temporary,

short-range connection between mobile devices.

A. Bluetooth

B. wireless application protocol

C. short message service

D. wi-fi

E. global positioning system

Ans: A

Response: 7.2 Wireless Computer Networks and

Internet Access

_____, with the shortest range of any wireless

network, is designed to be used with contactless

credit cards.

A. Near field communications

B. Bluetooth

C. Ultra-wideband

D. Wi-Fi

E. Infrared

Ans: A


Internet Access

Microwave transmission systems are used for _____

volume, _____ distance, _____ communications.

A. Low, long, broadcast

B. Low, short, line-of-sight

C. High, long, broadcast

D. High, short, broadcast

E. High, long, line-of-sight

Ans: E


Internet Access

22

Which of the following statements about Wi-Fi is not

correct?

A. Wi-Fi provides simple Internet access.

B. Laptop PCs can contain chips that send and

receive Wi-Fi signals.

C. Many companies offer free Wi-Fi access in their

stores.

D. Wi-Fi requires encryption for secure

transmissions.

E. Wi-Fi is expensive to set up.

Ans: E


Internet Access

A small geographical perimeter within which a

wireless access point provides service to a number of

users is called:

A. transceiver

B. hotspot

C. local reception

D. wireless network

E. GPS location

Ans: B


Internet Access

Today, most wireless local area networks use the

_____ standard, which can transmit up to 54 Mbps

and has a range of about 300 feet.

A. 555.11a/b

B. 702.11g/n

C. 872.11c

D. 802.11g/n

E. Wi-Max

Ans: D


Internet Access

_____ communicate via radio waves using radio

antennas placed within adjacent geographic areas.

A. Bluetooth

B. Cell phones

C. Satellite

D. Ultra-wideband

E. Near field communications

Ans: B


Internet Access

Mobile computing has two major characteristics that

differentiate it from other forms of computing. What

are these two characteristics?

A. Mobility, broad reach

B. Mobility, lack of expense

C. Security, broad reach

D. Security, mobility

E. Broad reach, localization

Ans: A

Response: 7.3 Mobile Computing and Mobile

Commerce

With regard to mobile computing, _____ means that

knowing where a user is physically is a key to

offering relevant products and services.

A. ubiquity

B. convenience

C. instant connectivity

D. personalization

E. localization of products and services

Ans: E


Commerce

The development of mobile commerce is driven by

all of the following factors except:

A. widespread availability of mobile devices

B. the cell phone culture

C. increasing prices

D. bandwidth improvement

E. no need for a PC

Ans: C


Commerce

Which of the following is not a mobile application in

financial services?

A. transaction processing systems

B. mobile banking

C. wireless electronic payment systems

D. micropayments

E. wireless wallets

Ans: A

23


Commerce

Parking meters that you can pay via your mobile

telephone is an example of:

A. mobile banking

B. wireless electronic payment

C. wireless wallet

D. brokerage service

E. money transfer

Ans: B


Commerce

Putting ads on top of taxicabs in New York City that

change as the cabs travel around the city is an

example of:

A. viral marketing

B. permission advertising

C. geographical advertising

D. location-based advertising

E. direct marketing

Ans: D


Commerce

The generic term for technologies that use radio

waves to automatically identify individual items is:

A. telemetry

B. bar codes

C. shipping labels

D. radio-frequency identification (RFID)

E. wireless access point (WAP)

Ans: D

Response: 7.4 Pervasive Computing

Which of the following is not a problem with bar

codes?

A. They do not provide enough data.

B. They require line-of-sight.

C. They can be ripped or soiled.

D. They are expensive.

E. They identify the manufacturer and product, but

not the actual item.

Ans: D


_____ collect data from many points over an

extended space.

A. Bluetooth networks

B. Ultra-wideband networks

C. Wireless sensor networks

D. Wi-Max networks

E. Wi-Fi networks

Ans: C


The act of locating wireless local area networks while

moving around a city is called:

A. war dialing

B. war driving

C. war hacking

D. war cracking

E. war chalking

Ans: B

Response: 7.5 Wireless Security

A(n) _____ allows unauthorized entry into a wireless

network.

A. Lack of encryption

B. Disgruntled employee

C. Open node

D. Illegal server

E. Rogue access point

Ans: E


_____ refers to efforts by unauthorized users to

access data traveling over wireless networks.

A. RF jamming

B. War driving

C. Eavesdropping

D. War chalking

E. Installing rogue access points

Ans: C


In _____, a person or a device intentionally or

unintentionally interferes with your wireless network

transmissions.

A. RF jamming

24

B. War driving

C. Eavesdropping

D. War chalking

E. Installing rogue access points

Ans: A


Technology Guide 1

Multiple Choice

Which of the following is not a component of

hardware?

A. Primary and secondary storage

B. The operating system

C. Input and output technologies

D. Central processing unit

E. Communication technologies

Ans: B

Ref: TG1.2 The Central Processing Unit

Which of the following is not a component of the

central processing unit?

A. Registers

B. Control unit

C. Secondary storage

D. Arithmetic-logic unit

Ans: C


The _____ is measured in megahertz or gigahertz.

A. clock speed

B. word length

C. bus width

D. line width

E. bandwidth

Ans: A


Gordon Moore (with Moore’s Law) predicted that

microprocessor complexity would do which of the

following?

A. Double every year

B. Double every two years

C. Increase slowly

D. Decrease slowly

E. Decrease rapidly

Ans: B


Increased microprocessor complexity comes from


A. Decreasing line width

B. Increasing transistor miniaturization

C. Using new materials for the chip that increase

conductivity

D. Putting more transistors on the chip

E. All of the above

Ans: E


The amount and type of memory that a computer

possesses affects which of the following?

A. The type of program the computer can run

B. The speed of the computer

C. The cost of the computer

D. The cost of processing data

E. All of the above

Ans: E

Ref: TG1.3 Computer Memory

Arrange in the correct sequence, from smallest to

largest:

A. megabyte – kilobyte – gigabyte – terabyte

B. kilobyte – megabyte – terabyte – gigabyte

C. kilobyte – megabyte – gigabyte – terabyte

D. megabyte – terabyte – kilobyte – gigabyte

E. kilobyte – gigabyte – megabyte – terabyte

Ans: C


Which of the following is not stored in primary

storage?

A. Data to be processed by the CPU

B. Instructions for the CPU as to how to process the

data

C. Archival data

D. Operating system programs


Ans: C


25

Which of the following is not a type of primary

storage?

A. Register

B. Random access memory

C. Flash memory

D. Read-only memory

E. Cache memory

Ans: C


The part of primary storage that holds a software

program (or portion of it) and small amounts of data

when they are brought from secondary storage is

called

A. read-only memory

B. random access memory

C. cache memory

D. registers

E. flash memory

Ans: B


Random access memory is _____ and _____.

A. volatile, temporary

B. nonvolatile, permanent

C. nonvolatile, temporary

D. volatile, permanent


Ans: A


Which of the following is not a type of primary

storage?

A. Random access memory

B. Registers

C. Cache

D. Read-only memory

E. Optical Storage

Ans: E


The type of primary storage, closest to the CPU

where the computer can temporarily store blocks of

data used most often is called

A. read-only memory

B. registers

C. random access memory

D. cache memory

E. flash memory

Ans: D


The type of primary storage where certain critical

instructions are safeguarded because the storage is

nonvolatile and the instructions can be read only by

the computer and not changed by the user is called

A. read-only memory

B. random access memory

C. cache memory

D. registers

E. flash memory

Ans: A


Secondary storage has which of the following

characteristics?

A. Nonvolatile

B. More cost effective than primary storage

C. Slower than primary storage

D. Can utilize a variety of media

E. All of the above

Ans: E


_____, a type of enterprise storage system, links

groups of hard drives to a specialized

microcontroller, which coordinates the drives so they

appear to be a single, logical drive.

A. Redundant array of independent disks (RAID)

B. Storage area network (SAN)

C. Network-attached storage (NAS)

D. Secondary storage

E. Primary storage

Ans: A


_____, a type of enterprise storage system, is an

architecture for building dedicated networks that

allow rapid and reliable access to storage devices by

multiple servers.

A. Redundant array of independent disks (RAID)

26

B. Storage area network (SAN)

C. Network-attached storage (NAS)

D. Secondary storage

E. Primary storage

Ans: B


To model the weather or simulate nuclear weapons

testing, you would most likely use a

A. mainframe computer

B. workstation

C. supercomputer

D. personal computer

E. active badge

Ans: C

Ref: TG1.4 Computer Hierarchy

A _____ is used in large enterprises for extensive

computing applications that are accessed by

thousands of concurrent users.

A. supercomputer

B. mainframe

C. midrange computer

D. microcomputer

E. laptop computer

Ans: B


Many firms are recentralizing their applications to

mainframes for which of the following reasons?

A. To support the large number of transactions

caused by electronic commerce

B. To reduce the total cost of ownership of

distributed systems

C. To simplify administration of IT resources

D. To improve system performance

E. all of the above

Ans: E


A _____ is the least expensive general-purpose

computer.

A. supercomputer

B. mainframe

C. midrange computer

D. microcomputer/personal computer


Ans: D


In _____, a service provider makes computing

resources and infrastructure management available to

a customer as needed.

A. server farm

B. virtualization

C. grid computing

D. utility/subscription computing

E. the Internet

Ans: D

Ref: TG1.6 Innovations in Hardware Utilization

_____ refers to the creation of materials, devices, and

systems on a scale of billionths of a meter.

A. Nanotechnology

B. Ultra-large scale integration

C. Very-large scale integration

D. Utility computing

E. Edge computing

Ans: A

Ref: TG1.6 Innovations in Hardware Utilization

Technology Guide 2

Multiple Choice

Today, software comprises a larger percentage of the

cost of modern computer systems than it did in the

early 1950s for which of the following reasons?

A. Hardware costs have decreased

B. Hardware performance has increased

C. Software has become increasingly complex

D. Building software applications remains slow,

complex, and error-prone

E. All of the above

Ans: E

Ref: TG2.1 Significance of Software

The set of computer programs used to manage

hardware resources is called

A. Microsoft Office Suite

B. application software

C. general software

D. systems software

E. personal application software

27

Ans: D


The set of computer instructions that provides

specific functionality to a user is called

A. transaction processing software

B. application software

C. general software

D. systems software

E. microcode

Ans: B


Which of the following is not a function of the

operating system?

A. Allocates CPU time and main memory to

programs running on the computer

B. Provides an interface between the user and the

hardware

C. Supervises the overall operation of the computer

D. Increases the complexity of the system to the user


Ans: D

Ref: TG2.2 Systems Software

_____ means that several parts of the same

application can work simultaneously.

A. Multithreading

B. Multitasking

C. Time-sharing

D. Scalability

E. Multiprocessing

Ans: A


_____ occurs when a computer system with two or

more processors runs more than one program, or

thread, at a given time by assigning them to different

processors.

A. Multithreading

B. Multitasking

C. Time-sharing

D. Scalability

E. Multiprocessing

Ans: E


_____ are programs that sort records, create

directories and sub-directories, restore accidently

deleted files, and manage memory usage.

A. System utilities

B. General application software

C. Personal application software

D. System performance monitors

E. System security monitors

Ans: A


_____ are programs that protect a computer system

from unauthorized use, fraud, and destruction.

A. System utilities

B. General application software

C. Personal application software

D. System performance monitors

E. System security monitors

Ans: E


Creating specific application software using an

organization’s own resources is called what?

A. Outsourcing

B. Consultant-based development

C. In-house development

D. Contract software

E. Application service providers

Ans: C

Ref: TG2.3 Application Software

Off-the-shelf software _____.

A. may not match an organization’s current work

processes and data

B. is more flexible in making modifications

C. requires more risk because all features and

performance are not known

D. is rarely tested prior to release

Ans: A

Ref: TG2.3 Application Software

Which of the following is not a factor in the selection

of software?

28

A. Size and location of the user base

B. Number of the CDs required for the software

C. Costs

D. In-house technical skills

E. System capabilities

Ans: B

Ref: TG2.4 Software Issues

In order to protect their software from illegal

distribution, vendors often rely on _____

A. encryption

B. private security agents

C. software licensing

D. Internet-based distribution methods

Ans: C


_____ is software whose source code is available at

no cost to developers and users.

A. Freeware

B. Shareware

C. Open systems

D. Open source software

E. Software-as-a-service

Ans: D


Which of the following is not an advantage of open-

source software?

A. Produces high quality code

B. Produces code that can be changed to meet the

needs of the users

C. Bugs are discovered quickly

D. Limited support is available only through online

communities of core developers

E. Produces reliable code

Ans: D


Which of the following is not a disadvantage of open-

source software?

A. Organizations need in-house technical support or a

maintenance contract from a third party

B. May not be easy to use

C. May take time and money to train users

D. May not be compatible with existing systems

E. Runs slower than comparable vendor-developed

software

Ans: E


_____ is software that typically allows no access to

the underlying source code.

A. Freeware

B. Shareware

C. Open systems

D. Open source software

Ans: B


Programming languages that use icons, symbols, and

pull-down menus to develop applications are called

_____

A. object-oriented languages

B. second generation languages

C. visual programming languages

D. Java

E. third generation languages

Ans: C

Ref: TG2.5 Programming Languages

In an object-oriented language, one of the primary

advantages of an object is that it contains _____

A. reusable code

B. reusable data

C. embedded graphics

D. messages

E. no errors

Ans: A

Ref: TG2.5 Programming Languages

Technology Guide 3

Multiple Choice


A. You should use credit cards with your picture on

them.

B. You may use virtual credit cards for additional

security.

29

C. You should use debit cards whenever possible for

additional security.

D. Virtual credit cards cannot be used for in-store

purchases.

E. Signatures on credit cards are often impossible to

read.

Ans: C

Response: TG3.2 Behavioral Actions to Protect Your

Information Assets

Your liability with credit cards is typically _____,

where your liability with debit cards is _____?

A. the amount in your bank account, your credit limit

B. your credit limit, the amount in your bank account

C. the amount in your bank account, zero

D. your credit limit, zero

E. zero to $50, the amount in your bank account

Ans: E


Information Assets

Which of the following statements about companies

that provide proactive protection of your information

assets is not correct?

A. These companies allow their customers to lock

their credit files.

B. These companies ensure that new lines of credit

cannot be opened unless their clients unlock their

credit files.

C. These companies operate independently of the

three major credit reporting agencies.

D. Signing up with these companies means that

merchants and banks must have verbal or written

permission from their customers before opening new

credit in their names.

E. These companies will proactively monitor their

clients’ credit files at the three credit reporting

agencies.

Ans: C


Information Assets

Personal firewalls perform all of the following

functions except:

A. They should make your computer invisible.

B. They should seek out the origin of malware in an

attempt to block it in the future.

C. They should alert you to suspicious behavior.

D. They should block outbound connections that you

do not initiate.

E. They should tell you when a program or

connection is attempting to do something that you do

not want.

Ans: B

Response: TG3.3 Computer-Based Actions to Protect

Your Information Assets

_____ software logs keystrokes, e-mails,

applications, windows, Web sites, Internet

connection, passwords, chat conversations, Web

cams, and screenshots.

A. Firewall

B. Anti-malware

C. Monitoring

D. Content filtering

E. Anti-spyware

Ans: C



Content filtering software performs all of the

following functions except

A. blocks access to undesirable Web sites

B. records all Web sites visited

C. proactively monitor computers against malware

attacks

D. records both sides of chat conversations

E. enable users to selectively filter content

Ans: C



Methods you should use to protect your portable

devices and information include all of the following

except

A. use two-factor authentication

B. do not leave your portable devices in plain view in

a car

C. keep your portable devices in an inconspicuous

container

D. encrypt the hard drive of your laptop

E. all of the above

Ans: E



30

For security in your wireless computing, you should

use the _____ encryption standard, rather than the

older _____ encryption standard.

A. WPA, WEP

B. WPA2, WPA

C. WEP, WPA

D. WPA2, WEP

E. WEP, WPB

Ans: D



Technology Guide 4

The function of _____ is to convert digital signals to

analog signals and vice-versa.

A. Modems

B. Multiplexers

C. Front-end processors

D. Servers

E. Clients

Ans: A

Response: TG4.1 The Telecommunications System

_____ signals convey information in wave form,

where _____ signals convey information in digital,

binary form.

A. Analog, packet

B. Analog, digital

C. Digital, packet

D. Digital, analog

E. Packet, analog

Ans: B


_____ allow a single communications channel to

carry data transmissions simultaneously from many

sources.

A. Modems

B. Multiplexers


D. Servers

E. Clients

Ans: B


_____ manage all routing communications with

peripheral devices for a large computer system.

A. Modems

B. Multiplexers


D. Servers

E. Clients

Ans: C


Which of the following is not a communications

channel?

A. Fiber optic cable

B. Satellite transmission

C. Twisted-pair wire

D. Integrated circuits

E. Cellular radio

Ans: D


The cable medium with the highest bandwidth is:

A. Twisted-pair wire

B. Coaxial cable

C. Fiber optic cable

D. Cellular radio

E. Copper cable

Ans: C


Data is sent through a fiber-optic cable by:

A. Optical switch

B. Electromagnetic switch

C. Laser

D. Multiplexer

E. Optical modem

Ans: C


By using an Integrated Services Digital Network

(ISDN) service, an organization will be able to

transmit _____ data than if it used Digital Subscriber

Line (DSL) .

A. More voice

31

B. More

C. Less

D. The same amount of

E. More streaming video

Ans: C


_____ refers to the range of frequencies available in

any communications channel.

A. Protocol

B. Broadband

C. Capacity

D. Narrowband

E. Bandwidth

Ans: E


Which of the following are advantages of computer

networks?

A. Enable organizations to be more flexible

B. Enable companies to share hardware, computer

applications, and data

C. Enable geographically dispersed employees to

work together

D. Provide a critical link between businesses and

their customers

E. All of the above

Ans: E

Response: TG4.2 Types of Networks

The components of a local area network include


A. File server

B. Client computers

C. Wireline or wireless communications media

D. Network interface cards

E. All of the above

Ans: E


Which of the following is not a component of a local

area network?

A. File server

B. Client computers

C. Bridge

D. Network interface cards

E. All of the above

Ans: C


A(n) _____ connects dissimilar networks.

A. Ethernet

B. network interface card

C. bridge

D. gateway

E. file server

Ans: D


A(n) _____ connects two or more devices in a limited

geographical area.

A. local area network

B. wide area network

C. personal area network

D. enterprise network

E. value added network

Ans: A


A(n) _____ connects similar networks.

A. router


C. bridge

D. gateway

E. file server

Ans: C


A(n) _____ sends messages through several

connected LANs or to a wide area network.

A. router


C. bridge

D. gateway

E. file server

Ans: A


A(n) _____ allows a device to physically connect to a

local area network’s communications medium.

32

A. file server


C. network operating system

D. communications channel

E. gateway

Ans: B


Characteristics of wide area networks include all of

the following except:

A. provided by individual companies

B. have large capacity

C. cover large geographical areas

D. combine multiple communications channels

E. the Internet is an example of a wide area network

Ans: A


In order to ensure that computers developed by

different manufacturers can communicate, _____

have been developed.

A. protocols

B. client/server architectures

C. WANs

D. application software packages

E. developmental architectures

Ans: A

Response: TG4.3 Network Fundamentals

A protocol is

A. a device that handles the switching of voice and

data in a local area network

B. a standard set of rules and procedures for control

of communications in a network

C. a communications service for the connection of

devices in a local area network

D. the main communications channel in a wide area

network

E. synonymous with network interface card

Ans: B


In TCP/IP, IP is responsible for

A. disassembling and reassembling of packets during

transmission

B. establishing the Internet connection between two

computers

C. moving packets over the network

D. sequencing the transfer of packets across the

network

E. error checking

Ans: A


Which of the following is not a characteristic of

packet switching ?

A. Packets contain a sequence number

B. Packets are routed through different paths

C. Packets require dedicated circuits

D. Packets use TCP/IP to carry their data

E. Packets contain destination addressing

Ans: C


A type of processing that links two or more

computers in an arrangement in which some

machines provide computing services for user

computers is best described as

A. open systems

B. client/server

C. peer-to-peer

D. centralized

E. mainframe-centric

Ans: B


BitTorrent uses a process called _____, which

eliminates file-sharing bottlenecks by having

everyone share little pieces of a file at the same time.

A. leeching

B. collaboration

C. packet switching

D. torrents

E. swarming

Ans: E


Documents

Final Study Guide MIS315 2010v3S