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Finding + Keeping the Right Team
Jeremy T. Tolley, SHRM-SCP, SPHR
Chief People Officer, CareHere
One million RNs will retire by 2030.
Journal of Nursing Regulation, July 2017
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Employment of medical assistants will
increase 29% by 2026.Bureau of Labor Statistics, 2018
Healthcare executives predict continued shortages of physicians, nurses and
mental health providers.Healthcare Finance News, August 2018
Shortage of up to 122,000
physicians by 2032.Assoc. of American Medical Colleges, April 2019
You’ve Heard the News.
We’ve gotten quite good at finding.
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4
Pipeline Building
Marketing, Networking, Referrals
Interviews with Recruiter
Hiring Manager Interviews
Finalist Selection
CMO Interview
Client Meeting
Conditional Offer
Screening
Licensing
The Very Best
Person!
We fill provider openings
4x faster than the national average
of 221 days.
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Source: 2018 ASPR In-House Physician Recruitment Benchmark Report
Better Talent + Quicker Turnaround
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Better Talent + Quicker Turnaround
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Duration of Empty Seat (DOE)
Finders are not necessarily keepers.
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Healthcare Industry Turnover
14.4%15.2% 15.1%
15.7%16.7%
17.8%18.5%
19.3%15.9% 15.7%16.8%
17.5%
18.9%19.9%
20.5%20.4%
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
2011 2012 2013 2014 2015 2016 2017 2018
All US Industries* Healthcare*
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* Source: CompData/Salary.com
19.3%20.4%
16.8%
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
Employee Turnover
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*Source: CompData/Salary.com, 2018CareHere data as of August 2019
All
US
*
US
Healt
hcare
*
Care
Here
CareHere by Comparison
CareHere by Comparison
19.3%20.4%
16.8%
14.7%
21.5%
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
Employee Turnover
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*Source: CompData/Salary.com, 2018CareHere data as of August 2019
All
US
*
US
Healt
hcare
*
Care
Here
CH
–F
ull
tim
e
CH
–P
art
tim
e
So we drilled down…
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12.0%
24.3%
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
Employee Turnover
CareHere - Providers CareHere - Nurses
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Pro
vid
ers
Nu
rses a
nd
Su
pp
ort
Turnover by Job Category.
Then we drilled down again…
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The part time dilemma.
7.9%
21.5%
14.7%
32.4%
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
Providers Nursing & Support
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FT PT FT PT
What we’re doing about it.
üFaster, more thorough hiring and onboarding process
üEliminated part-time nurse staffing for new centers
üImproved benefits programs, including new part-time offerings
üBetter training and support
üManager training on interviewing and leadership skills
üImproved communication and connectedness
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We need your help.
• Convert part-time positions to full-time.
• Budget for annual pay reviews.
• Embrace our new team members.
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