FINDING THE KING…

Raheema Abdulmuiz, is a graduate of the University of Lagos with a degree in Actuarial Sciences.

She has worked at the Nigerian Army as a Data Cell officer, Deen Communications Ltd as a Sales representative, Head, Internal Administration and Customer relations of Matrix Concept Ltd, a printing outfit and is presently working with Etisalat .

On the side, Raheemah runs "Covered Pearls", a Muslimah Beauty parlour to cater to the most precious clientele, "The Muslimah"

FINDING THE KING…..

RaheemahAbdulmuiz

• Every business should have objectives. One of those objectives should be to find new customers, and to keep those customers.

The king..

• Customer service is the overall activity of identifying and satisfying customer needs.

– As a contrast to 'products'. – As an extra you get when you

buy a product. – As an overall description of

the desired relationship between a supplier and a customer.

The king..

• Customer service can make or break your business

– When customer service is high customer satisfaction will be even higher and that’s perfect for business.

Service points for the king..

• Customer Service can make or break your business

– Customer Service can be in many forms and you may not even realize you’re doing it, so you must pay attention and know what you’re doing at all times.



– People will continue to do business with you if they’re treated fairly and with respect. at all times.



– Following up with customers is another form of customer service.

– Helping your customers


• Dealing with Customers:

• SOLIAT TAILORING• COVERED PEARLS

• TYPES OF CUSTOMERS

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“Do good deeds properly, sincerely and moderately and know that your deeds will not make you enter Paradise, and that the most beloved deed to Allah’s is the most regular and constant even though it were little.”——— Prophet Muhammad (SAW) as narrated by A’isha (ra) in Sahih Bukhari, vol. 8, hadith 471

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When a customer visits a local retailer to buy furniture…

If an oil company assumed that the function of its retail network was just to sell fuel to drive in cars..

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Impeccable customer service is defined by having the right attitude;

What exactly is the right attitude?

How to SERVE the king..

– The Selling attitude:• Takes upon the mentality that

everything else is a precedent of a sale

– The service attitude:• Places the welfare of the

customers as its top most priority.


Sales attitude gives you the opportunity to make sale, but it is the attitude of service that keeps those sale coming…..


• Etisalat……examples..

Customer service rather is a disciplined association with your clients and being honest about your intention of helping them to the best of your ability. With the right attitude of service, you allow yourself to give your customers the best and yet practical service you could ever offer.

My thots…

Jazakallahu khairan!!!

Questions???

Documents

FINDING THE KING…